SUMMARY:

• Approximately 17 years of progressive experience in the field of telecommunication, over six years experience in a QA Lead capacity, 10 years experience in roles such as Test Engineer, Business Analysis, and Project Manger.
• He has worked with Application Project Management, Development, QA, Engineering, Compliance and Operations to implement application software changes to QA and Production.
• Gathered requirements, produced and prioritized test plans and test cases/use cases w/in fast paced environment with impact to Order Entry Systems, Traffic/Data &Voice Generation, Provisioning, Ensemble, and AMDOCS Billing for Sys Test, Integration Test, UAT and Load & Stress Testing and has experience with Sarbanes - Oxley (SOX).

TECHNICAL SKILLS:

Microsoft Office Suite, HTML Formatting, MS Visio Java, .NET, Linux, MS Windows, Solaris, Unix, Mobile Android iOS SQL/Toad, SQL 2008, Data Mining / Data Extraction, Oracle Sarbanes-Oxley (SOX) UAT, Load & Stress Testing, Product & Regression Testing. Order Entry & AMDOCS Billing Systems Various software development processes and process improvements (i.e. SDLC, Waterfall, Agile, SCRUM, EDP/TFS) CSM, FDT, SNAP, CRM, ODST, FSA, NRM, CIS, P2K, RMS Actiview, Premiere, Citrix, Digital Lounge and IDEN/CDMA Tester

PROFESSIONAL EXPERIENCE:

Sr. Development Integration Software Tester

Confidential

Responsibilities:

• Carries out procedures to ensure all Information systems products and services meet system requirements across enterprise applications in an Agile Methodology environment
• Directs and/or participates in all phases of risk management assessments and software/hardware development with emphasis on analysis of user requirements, test design and test tools usage.
• Thoroughly tests software to ensure proper operation and freedom from defects. Liaison with development, management, product owners, and support. Clearly communicate bugs to developers, engineers and other stakeholders.
• Reviews all documentation for completeness, accuracy, and correctness
• Leads in creating, organizing, and maintaining all quality assurance documentation including information within the assigned test management system (ALM, SharePoint)
• Documents all problems and works to resolve them. Reports progress on problem resolution to management
• Leads in devising improvements to current procedures and develops models of possible future processes
• Leads in performing work flow analysis and recommends quality improvements
• Implements testing strategies for multiple, concurrent projects of various sizes
• Provides leadership in creating test plans, test case, and conducts walkthroughs
• Communicates, teaches, and mentors other QA analysts across other test environments regarding best QA practices, script writing, and techniques.
• Investigates defects, performs regression testing, develops artifacts and test cases, participates in requirements sessions, and produces Quality Reports and communicates testing progress
• Uses SQL Server, DB2, Informix and/or Oracle for developing and analyzing Structured Query Language (SQL) to query multiple platforms.
• Uses SOAPUI tool to validate sequential files as fixed and XML formats.

Platform Analyst

Confidential

Responsibilities:

• Supported web service testing and accreditation for evaluating scoring for professional institutions in the healthcare field.
• Provided production support to 4000 institutions during peak test times whereas 100,000 students are testing on an hourly basis.
• Gathered department information to assist in improving processes and workflows
• Participated in continuous integration, hot deployments, along with making products accessible via mobile device functionality
• Responsible for business analyst activities creating & gathering business requirements and tested web applications in a fast paced agile environment
• Work closely with the business unit to gather requirements, help prioritize the work load and move features into user stories, sprints, and tasks using agile methodologies
• Used JIRA and Service Now to create epics, stories, tasks, test, bugs/defects
• Accessed multiple client and user portals to develop and test web based software
• Responsible for mobile device testing via handset and PC to include activations, new & existing features, new & updated applications on various models of devices as well as upgrades. Tested all features for hand-held devices & operating systems i.e. Android, Nexus 7, Apple iPad, and more.

Confidential

Quality Assurance Test Analyst

Responsibilities:

• Performs Software Application Testing in a structured software development lifecycle environment, using AGILE methodologies.
• Creates & executes QTP automation testing scripts using libraries for scipt writing.
• Using Quality Center 10 and QTP 10 for bug tracking, management, and resolution.
• Uses SQL Server, DB2, Informix and/or Oracle for developing and analyzing Structured Query Language (SQL) to query multiple platforms.
• Reviews and defines test requirements/objectives, writes test plans and test cases for functional, regression, UAT, and load and performance tests.
• Using SharePoint for change tracking, process automation, reporting and lifecycle traceability for better visibility and control of the software development lifecycle.
• Estimates the testing activities of highly complex projects and coordinates and controls the testing activities associated.
• Identifies, documents, and monitors project test risks, including the development of contingency plans and the escalation of major risks and issues to the project manager and QA/Testing manager.
• Develops and maintains strong relationships with peers, vendors and business stakeholders through interpersonal and written communication skills.

Confidential

Quality Assurance Test Analyst Lead

Responsibilities:

• Communicates test plan status to the QA Management and all project related impacted stakeholders to promote effective critical path decisions for the release.
• Led and participated test planning and execution activities for major software application & web based integration combining AMC products, discounts, and theatres for major release to general public.
• Utilize strong analytical, problem-solving skills, and demonstrates excellent attention to detail and follow-up.
• Applies Quality Assurance methodologies, SDLC, and SOA methods and processes
• Creates and executes functional test plans, test cases for testing UI Software, web base testing for HTML enhancements, product cost differentials, tax rates, database validation, queries, extractions, for System Test. Functional Test, UAT Test.
• Applies proficient testing experience using tools and applications including database creation/maintenance SQL tools, Oracle (Aqua Data Studio), SQL Server 2008,2010,
• Working knowledge using platforms - Java, .NET, Linux, MS Windows, Solaris, Unix, Mobile, PeopleSoft for change tracking, process automation, reporting and lifecycle traceability for better visibility and control of the software development lifecycle for web services.

Confidential

Quality Assurance Analyst

Responsibilities:

• Participated in all phases of test execution and documentation including functional, regression, performance, usability, integration and acceptance testing.
• Resolved problems and defects in the design, build, test, production implementation, and post-implementation phases in coordination with other groups. Used defect resolution techniques to resolve issues.
• Engineered test data to be used in the various testing types throughout the (SDLC) software development life cycle: configuration testing, installation testing, performance testing, fail over testing, stress testing, and volume testing.
• Responsible for Web Service front-end & back-end test validation using DB2, SQL, & SOAPUI tool to validate sequential files as fixed and XML formats.

Confidential

Quality Assurance Analyst

Responsibilities:

• Executed improving the quality of all software products through the development of testing standards, processes (i.e. SDLC, Waterfall, Agile, EDP, SOA/Service Oriented Architecture), test automation tools (Selenium, Data Extraction), and test scripts that produce robust and reliable software in a timely manner.
• Cross-functionally communicated and worked with many project managers and business analyst & different vendors ( Confidential, DST, Exact Target/Lotus, Global Plus, ClairMail, Bottomline etc..). Tested Sharepoint web application functionality (i.e. content management, intranet portals, websites and document management).
• Creates and executes functional test plans, test cases for testing UI Software, web base testing for HTML enhancements, product cost differentials, tax rates, database validation, queries, extractions, for System Test. Functional Test, UAT Test.
• Responsible for accurate defect tracking, resolution, and reporting

Confidential

Business Analyst

Responsibilities:

• Communicated requirement intent and expected result to all downstream stakeholders scheduled to participate in specific phases of testing.
• Assisted the Project Manger with the development of the Project Plan and lead activities during analysis and design phases of project,
• Prepared cost-benefit analysis of information systems projects and application portfolio assessment and valuation.
• Prepared process and data models understanding systems development lifecycle.
• Reviewed designed documentation with users and developers.
• Coordinated demo/pilot and test activities.
• Gathered reports using Test Director/Quality Center for managing and tracking test defect tickets and the level of severity to be viewed by executive management.

Confidential

QA Test Engineer

Responsibilities:

• Responsible for extensive mobile device hand-set testing. Including activations, new features, existing, new & updated applications on various models of handsets as well as upgrades. Programmed and tested all features for hand-held devices & operating systems for BlackBerry, Instinct, Palm, Treo and many more.
• Used multiple tools and front end applications (Used and mentored Quality Center / Test Director 9.0 for managing and prioritizing test cases and defects, Doors - test case repository, WinRunner & Load Runner (QTP) - script programming regression testing and Load & Performance, security testing, programming and upgrading hand-held devices & operating systems, Change Synergy - defect resolution tracking system & management, Service Desk for scheduling and requesting batch job activities, 3 years experience SQL/TOAD database testing with the ability to read, write, and execute basic SQL queries, data mining, extractions, Oracle, White & Black Box Testing.
• Led the testing (Acceptance Test, Progression/Product testing, Regression testing and (UAT) User Acceptance Testing) for various retail web-based software & mainframe applications (Ensemble, CSM (AMDOCS Billing), FDT, SNAP, CRM, ODST, FSA, NRM, CIS, P2K, RMS, Actiview, Premiere, etc.) internal and external customers used to provide real-time experience for the consumer customer.
• Worked in conjunction to influence or persuade Enterprise project managers, business partners, application developers, and programmers on deliverables through (SDLC, EDP, Agile, Waterfall, SOA) project lifecycle stages Discover, Design, Develop, and Deploy of the Enterprise Development Processes. Delivered 90% of multiple projects greater than 2000 hours on time, delivering 90% of projects within budget on time and cost efficiently (< = + 10% or > = -30%).
• Responsible for requirement and test case creation, test case life cycle progress (pass, fail, mitigate, remove, pass 1, pass, 2) in Quality Center. Created, managed, and tracked test defect tickets in Quality Center.
• Worked with developers on conference calls to retest and resolve defects.

QA Analyst / Business Analyst

Confidential

Responsibilities:

• Transitioned business requirements to test requirements. Communicated requirement intent and expected result to all downstream stakeholders scheduled to participate in specific phases of testing (Progression/Product testing, Regression testing and (UAT) User Acceptance Testing.
• Gathered reports using Test Director/Quality Center for managing and tracking test defect tickets and the level of severity to be viewed by executive management.
• Created and implemented business process improvements for Enterprise Entrance & Exit criteria test gating requirements. These were used for categorizing test results (Passed or Failed) and coordinating necessary software retest.
• Partnered with project managers to forecast, monitor and control project budget financing.

QA Testing Support Analyst

Confidential

Responsibilities:

• Supported Test Planning Lead in creating testing documentation necessary to successfully execute Product & Regression testing within scheduled timeframe for major ION phases 3.0, 3.5A, & 3.5B.
• Managed issue/action item logs, assisted in identifying solutions, and contributed ideas to process improvement team for (WBS) Work Breakdown Structure.
• Enhanced matrix management skills by communicating roles & responsibilities necessary for test planning process. Outlined expectations for all impacted applications and user groups while identifying major milestone deliverables.