SUMMARY:

• A highly technical Test/Project Delivery Manager with excellent communications and management skills, possessing
• 17 years experience in the Telecommunications, Banking,, Investment and software development industries.
• Experienced in leading teams and an exposure to a large variety of projects involving multiple, complex systems.
• Proficient in several platforms and technologies along with very strong software testing and integrations skill set; a Computer Science graduate.

TECHNICAL SKILLS:

Languages: Javascript, SQL, HTML, XML, Python, PERL, VB Script

SKILL: Project Management, Test Management, Test Delivery, Test Practices, Manual/Automation, System/UAT, Procurement, Performance/Load/Security Testing, Desktop/Server/Mobile Devices, Software Methodologies(Agile), Plans, Strategies and Reporting, Equity Markets Testing, Integrations/Interfaces, web services, eCRM’s, Risk Management, Mobile Automation Frameworks, Data Warehouse Testing, Resource Planning and Risk Mitigation, Database Conversion and validation testing, Usability, Project Plans, Implementations an Production support, Stakeholder Engagement

Web Technologies: .NET, ASP, XML, E - Commerce, CMS, WSDL, SOAP, DTD, eCRM

Network: Linux, Windows XP/Vista/7/Windows Server, VOIP

Database: SQL Server, MS Access

Operating Systems: Windows XP/win7/8.1 /win 10/IOS, Android, RIM(Blackberry) Linux, Unix, HP-UX MacOS, VMS

Software Tools: TestPlant Device Automation, HP Mobile Centre, Perfecto Mobile,Salesforce, Rally, Qmetry, Test Director/Quality Centre ALM 9.0/9.2/10.0 /11.0 , Quick Test Pro, Bugzilla, JMeter, Clarity, MS Office Suite, SQL, MS Project, Access, Dreamweaver, Visio, FileMaker Pro, Rational ClearCase, Siebel, XML Spy, Custom Android/Apple Mobile Apps, Relationship Manager, Microsoft Report Builder, Loom, SVN, Team City, Visual Studio, Mingle, Palantir Finances, Data Warehousing, Sequencer, BlackBaud eCRM, Workday, Service Now, Sharepoint, Jira, Rally, Trello

EMPLOYMENT HISTORY:

Confidential, New Haven, Connecticut

Program Test Delivery Manager

Responsibilities:

• Review current framework and design a framework to align with the business goals.
• Extremely hands on with testing, script writing and issue control
• Implement long term QA test strategy for an optimal framework
• Work with Head of QA on long term alignment of centralized QA team to distribute framework being developed in the current program.
• Manage multiple resources that are experts in different facets of the business ie ECRM, ETL’s, Data Warehouse, Mobile and web applications, Automation and Security
• Test Environment management
• Manage requirements and change control
• Prioritization of work and defect management
• Produce performance strategies for the Architecture team using Selenium frameworks
• Produce and execute on an automation framework for Smoke testing using QTP
• Design and implement workstream process frameworks
• Stakeholder management and reporting
• Define needs based on forecasting and estimation
• Engage hiring process for resources
• Identify and conduct ROI to procure software tools to assist in test delivery effort to meet goals of the business.
• Produce process machines and implement across QA teams
• Report to the VP of Confidential ITS.
• Understand the role of the Data warehouse and integration into the current eCRM and design a proficient strategy for testing.
• Manage and mitigate risks
• Manage Data migration and testing to the Data Warehouse

Confidential, Manhattan, New York City

Head of Mobile Testing

Responsibilities:

• Identify goals of the business
• Analyze and document QA requirements
• Plan QA resourcing/Procurement
• Review and approve SOW’s
• Estimation and forecasting
• Report to Head of Testing - Confidential Technology Global with weekly updates and one on ones.
• Plan QA Schedule and liaise with Release/Product manager
• Application content management including the verification of content XML’s accuracy and represent production authored asset integration.
• Design a complete test framework
• Manage QA tests, traceability and progress in HP ALM.
• Vendor Management for resources, applications and tools.
• Business cases and ROI’s on software and vendor engagements.
• Built a prototype mobile automation framework using Egg plant and HP Mobile Center to virtually test across various platforms utilizing linux servers and multiple clients located onsite and accessed remotely.
• Identify and procure QA tools and implement into framework
• Strategize testing on various mobile devices (IPAD, Nexus. HP Tablets)
• Strategize testing on mobile operating systems (IOS, ANDROID, WINDOWS)
• Engage on software and hardware updates and identify risk areas and regression reconciliation
• Designed a test performance plan and executed device and server web service testing.
• Produce daily and high level dashboards
• Manage defects through Jira/Rally
• Produce a comprehensive test suite for manual, regression and performance testing
• Produce MECE diagrams/Mind Maps to cover all business requirements effectively and document process control
• Manage onsite and offshore resources ( ~25)
• Track execution and administer users/projects
• Produce Agile test plans and reports
• Document/manage and escalate risks
• Manage QA according to an agile development model by producing tests according to sprint planning.
• Report weekly to Head of all Quality Assurance
• Daily Scrum and QA management meetings with entire team
• Extremely intuitive thinker. Discovered a bug in the Confidential k-1 application that was causing crashes by researching latest IOS 8 capabilities and producing a test that diagnosed the root cause as background downloading of content data causing crashes. Completed a side by side comparison with other popular apps that had the same issue (Waze) in their development
• Key person in the client services team that uccessfully planned and deployed the CCSOC application across 80,000 iPads across the LA and Florida School Districts.
• Managed vendor risks and concerns successfully and was recommended by the client services director to oversee other deployments in various schools.

Environment: Agile Software Development methodologies, HP ALM Test Management System, Technical Documentation, Test Specifications/Reports, Eggplant Mobile Automated testing, Perfecto Mobile, HP Mobile Center, SVN, Project Deployment, AppScan Security Testing, Apple Instruments mobile performance Testing Framework.

Confidential, Westport, Connecticut

Test Lead Consultant

Responsibilities:

• Identify the core goals of Researchers and assist in designing enhancements/products for them to efficiently produce results and signals that are the heart of investment strategies.
• Understand the core principles and goals of auxiliary teams that Research Tech are supporting.
• Develop new, and review current QA processes to produce a Test framework that defines the way we plan, setup, execute and on the test machine and in turn provide transparency across the board.
• Administer and generate reports in Quality Center
• Work with various data sources integration into SQL Data Warehouse and using Palantir to represent this data.
• Define and help produce test harnesses to automate test data setup and regression testing via Java, VBScript, C# and other scripting tools.
• Determine and implement a strategy to automate performance, security and functional tests with JMeter for Palantir and Macros used for Research Analytics.
• Identify streams of work and define them as sprints to be executed in 2-6 week cycles.
• Track multiple streams of testing running in parallel
• Supervise and assign streams to testers as well as report to senior management
• Plan the test strategies for enhancements and Analysis tools including setting up environment, data, system testing, UAT and Automation where applicable.
• Use Mingle Project Management tool to track sprints and forecast upcoming work
• Defect Management including reporting, retesting metrics on severities.
• Define Strategies for security testing of downstream secure systems where permissions and access control are critical
• Utilize Palantir Finance to produce dashboards of information from different data sources ie Bloomberg, Thomson etc.
• Responsible for building a Legacy test framework used for system and desktop patching updates. This framework reduced the test effort from 5 days to 2 days and when considering that patching occurs monthly via 3 different Groups(phased implementation) this reduction is quite impactful.

Environment: Software Development methodologies(Agile, Waterfall, Iterative), Quality Center 10.0,11.0, SQL, Windows XP 32/64 bit, MS Office Suite, MS Communicator, Technical Documentation, Test Specifications/Reports, Automated testing, IE Explorer testing, Mingle, Team City, Loom, SVN, Project Deployment, Excel Macros. Security Testing, Testing Framework and Strategies. Palantir Finance - functional and performance testing.

Confidential, New Orleans

QA Lead - Online Banking

Responsibilities:

• Define requirements and verify technical specifications
• Construct Test Plans and Specifications
• Manage local and interstate resources
• Produce detailed QA schedules and planning reports
• Proficient in Capital One systems including Relationship Manager, Online Banking UI, Bill Pay(Checkfree), Card Systems, Account enrollment, RDS (Chevy chase customer management) and various other downstream systems.
• Define test plans and labs in Quality Center 9.0,9.2 & 10.0
• Manage test data on multiple systems and platforms
• Define and configure test environments
• Test Automation Scripting
• Use custom Java Harnesses, Python and JMeter scripts to test user interface data population and provisioning.
• Load and performance testing
• Designed Load/Performance tests for Mobile devices using Android and IOS
• Data mapping and conversion tables
• Execute automated and manual test scripts
• Defect management and control
• Adhere to Agile development methodologies
• Manage test releases and regression testing
• Produce test cycle matrices for multiple release phases
• Execute test scripts and verify across multiple platforms and systems
• Produce reports via Microsoft Report Builder
• Produce daily status reports via excel Macros and Quality Centre
• Liaise meetings with management and vendors
• Post implementation reporting and reviews
• Post implementation support

Environment: Software Development methodologies(Agile, Waterfall, Iterative), Quality Center 9.0/9.2/10.0 , Relationship Manager (CRM), Quick Test Pro, SSL, SQL, Windows XP, Mobile Testing, MS Project, MS Office Suite, MS Communicator, Technical Documentation, Test Specifications/Reports, Automated testing, Firefox/IE Explorer testing.

Confidential

Test/Project Manager

Responsibilities:

• Manage all aspects of connectivity, integration, testing and production cutover
• Establish network connectivity via VPN between Confidential and the client
• Manage local and offshore resources and costs
• Produce detailed project plans
• Liaise with clients and provide information to assist in development
• Setup Test and Production environments
• Produce detailed test documents
• Manage the testing process including defects, verification and timelines
• Adhere to, and familiar with Software development methodologies.
• Testing and configuration across a Siebel CRM implementation for Prepaid mobile services
• Testing and configuration across a Siebel CRM implementation for Prepaid mobile services
• Testing prepaid and provision clients on Mobile devices ie Blackberry, Nokia and other supported handsets.
• Provision and integrate mobile broadband devices into Confidential infrastructure for clients
• Analyze and debug Java/C++ code and SSL authentication issues for clients
• Produce and debug XML DTD’s and Schemas
• High level meetings with managing directors, sales and clients
• Produce test reports and sign-off
• Produce detailed processes reports
• Release Management including
• Analyzing test exit criteria
• Application build and version control
• Produce production implementation plans
• Environment and resource scheduling
• Deploy applications into production system
• Manage post implementation reviews
• Post Implementation support
• Responsible for reducing service provider integration from 6 months to 4 months via a hybrid test framework harness that was effective for both .NET and Java implementations on the customer side.
• Received for Wholesale Mobile Manager of the year due to endorsement from multiple service providers and work in reducing implementation timeframes.

Environment: Software Development methodologies, Test Director, Quality Centre, Quick Test Pro, Java, SSL, XML, XML Spy, .NET, SQL, Linux/UNIX, Windows XP, Mac OS, HTML, MS Project, MS Office Suite, Scripting, Technical Documentation, Test Specifications/Reports, Siebel, Firefox/IE Explorer/Safari testing.

Confidential

Internal Services Administrator

Responsibilities:

• Setup and maintain users
• Develop and maintain server scripts
• Update and maintain routing tables and forwarding
• Update and maintain sendmail email system and internet proxies
• Configured a linux based remote access server
• Mac OS Desktop Support
• Mac OS and Apple Talk network support
• Upgraded regular phone system to VOIP using linux
• Developed backup policies
• Developed and maintained processes documents.
• Developed intranet and ticketing system for issues.
• Responsible for server migration and configuration to new office
• Day to day user issues (email, internet, printing, etc)

Environment: Linux, Windows, Mac OS, AppleTalk, VOIP, Sendmail, HTTP, SQL, MS Office Suite, Linux/Windows Network Administration, JavaScript, Dreamweaver, Apache, Routing, Firewalls, C++/C, VMS, HP-UX, Win XP, Win 2000, Win NT, Shell Scripts(ksh/awk), Python, TCP/IP