Quality Documentation ASSISTANT Tech Resume Lansing, MI - Hire IT People

SKILLS:

EXPERIENCE:

Quality Documentation ASSISTANT Tech

Confidential, Lansing, MI

Responsibilities:

Processes routine create and change requests to build, update and assign training within the Learning Management System
Identifies and correct exceptions in the Learning Management Systems using data from a variety of sources (LMS, QUMAS and email communications)
Ensures that training activities are properly documented and recorded
Schedules training activities and coordinates the availability and readiness of training venues
Teaches entry level subject matter that may include lectures and hands on demonstration
Uses professional concepts and company policies and procedures to solve a variety of problems
Gathers course evaluations to provide data for review by senior level trainers to determine the effectiveness of training.

Administrative Assistant

Confidential, East lansing, MI

Responsibilities:

Manage dataflow daily through word processing and creating spreadsheets to ensure department meets deadlines.
Received and direct visitors, while providing an excellent level of customer service.
Answer incoming calls and directing to appropriate departments as needed.
Filing and maintaining office supply inventory
Resolve administrative problems and inquiries

ELIGIBILITY ANALYST/IDENTIFICATION ANALYST

Confidential, Okemos, MI

Responsibilities:

Ensured accurate client information by updating and information for current and future members
Performed research by gathering, analyzing, and translating data from multiple sources into constructive data and information
Documented specifications and processes while producing information needed for applicable business requests
Conducted reasonability checks, while also demonstrating a familiarity with databases and generating reports using advanced programming skills
Created queries and technical programming, as well as communicated with customers to determine needs, discuss solutions, timing, and cost.

ENROLLMENT SPECIALIST

Confidential, Lansing, MI

Responsibilities:

Used Management systems such as Oracle and Customer Relationship Management systems
Administered all provider enrollment transactions and managed new provider affiliations and terminations.
Provided support regarding various enrollment transactions and ensured completion according to time standards.
Coordinated with member services and configuration team and processed all enrollment transactions.
Monitored enrollment issues and resolved it to track progress of transactions, exceeding company targets and standards.
Managed and answered all questions from staff and provided status reports of all enrollment transactions.