PROFESSIONAL SUMMARY:

• Over 7 years’ experience as software quality assurance analyst across projects in Banking and Retail with web based and mobile based applications.
• Experience in working with Analysts, Developers and testers for complex projects in SDLC methodologies like Agile and Waterfall.
• Experience of working with all phases of Software Testing Life Cycle.
• Skilled in reviewing and identifying ambiguities by reviewing various project related documents - BRD, FRD, TDD and Use Cases.
• Experience in Black Box testing approaches Confidential integration, system and acceptance levels with top-down and bottom up approaches using different testing types like installation, compatibility, smoke/sanity, regression, functional/nonfunctional and others for web and mobile based projects.
• Experience in testing and coordinating mobile applications in both Native and Web environments and validated the mobile applications functionality on physical smart phone devices.
• Experience in software testing on client server and web-based applications using manual testing methods.
• Experience in documentation of the testing strategy for Test Scenarios, Test Cases, Test Steps and Logging Bugs.
• Experience in Contact Center testing including IVR, PBX, CTI, reporting, desktop applications and call center tools.
• Developed and executed small amount of automation scripts using CYARA for regression testing.
• Experience in testing mobile applications on different platforms such as iOS and Android.
• Experience in database testing using SQL queries and ETL transaction for data validation.
• Involved in managing defects through tracking systems like Quality Center and JIRA.
• Coordinated with business analysts to develop UAT test scenarios, test cases and test data.
• Experience working in coordination with offshore and onshore teams.
• Strong interpersonal skills and good work ethics with quest to learn new technologies.
• Extensive troubleshooting skills, multitasking, crisis management and good time management skills.

TECHNICAL SKILLS:

Operating Systems: Windows, Unix-Linux, Mac OS, Android OS

Database: SQL Server, Oracle

Languages: SQL, VB Script

Browsers: Chrome, Internet Explorer, Safari, Firefox, Opera

Testing Management Tools: ALM / HP Quality Center

Defect Management Tools: HP Quality Center, JIRA

Other Tools: Toad, Putty, MS Visio, ERICM

PROFESSIONAL EXPERIENCE:

Confidential, San Ramon, CA

Sr. QA Analyst

Responsibilities:

• Working with business teams regarding the various upgrades and new functionalities on the IVR System
• Involved in design and development of test plan for testing.
• Conducted complete analysis of system and business requirements for all IVR applications.
• Involved in testing queuing, call transfer, tolerance of speech, grammar, skill-based routing, conference and other CTI features.
• Conducted meetings and discussions for testing to discuss roles, responsibilities and test plan.
• Coordinated with business analysts to develop UAT test scenarios, test cases and test data.
• Involved in test planning of the items for every sprint cycles.
• Involved in daily triage meetings.
• Escalated all showstoppers and risks to Program/Project manager and provided solution to remediate all possible risks.
• Experience working in coordination with offshore and onshore teams.

Environment: Chrome, Firefox, IE, HP ALM, Agile, Oracle SQL Developer, Cisco Finesse, Microsoft InfoPath

Confidential, Dorchester, MA

Sr. QA Analyst

Responsibilities:

• Working with the team for Confidential UOB (Universal Online Banking)/ OBS (Online Banking Solution)/ Treasury Link System (External & Internal Applications).
• Creating test use cases and test cases based on requirements and functional specifications.
• Executing assigned manual tests to ensure code is functioning as per the requirements. Focused areas of expertise include Wire payments, ACH Payments, Transfers, Fraud Control, Check Services, Info Reporting and Application configuration (SAM)
• Performing Regression, Integration, end to end testing for many functionalities along with back end coordination.
• Analyzing the requirements, developing test strategy, Writing test plans, End-to-end Test scenarios, and Detailed Test cases for projects on Client/Server and web based architecture.
• Providing support to SIT, UAT and MOT (Model Office) testing.
• Working efficiently with the on and offshore teams.
• Has an understanding on the back-end systems like PayPlus and PEP+ which are the processing tools for the payments as well as testing various batch processes related to all functions, and testing special scenarios based on cut-off times of the different services along with Weekend/Holiday schedules
• Extensively working on ALM 12.21 (Application Lifecycle Managements) as the primary test management tool. Working with Salesforce, Remedy, JIRA as the defect management tools. Loaded test scripts into ALM once created using the Microsoft Excel, assigned pass or fail status and managed UAT test results.
• Resolve issues prior to execution. Retested and re-evaluated after debugging applications.
• Collaborated with clients and business analysts to ensure high value application development.
• Coordinated with various project managers and documented the results in ALM during User Acceptance Testing.

Environment: Chrome, Firefox, IE, HP ALM, Agile, JIRA, SharePoint, MS Excel, SQL, Salesforce

Confidential, Boston, MA

QA Analyst

Responsibilities:

• Initially involved in design and development of the test plan for testing the application.
• Active participation in requirement discussion, IVR call flow design review and telephony code design review with the team and stake holders.
• Conducted complete analysis of system and business requirements for all IVR applications.
• Created test cases and scripts and documented them using HP ALM.
• Involved in testing queuing, call transfer, tolerance of speech, grammar, skill-based routing, conference and other CTI features.
• Validated call ID, CTN, Intent and department code by passing commands on the Putty.
• Involved in testing the routing of calls and screen pop (CTI) through test calls in various web browsers.
• Performed testing of speech quality and voice recognition of the IVR.
• Experience in testing IVR call flows and Voice User Interface (VUI) using DTMF and speech inputs.
• Experience in call recording and screen recording using Verint.
• Developed scripts with CYARA platform to automate majority of interactions scenarios for regression test cases.
• Automated data driven process for IVR integration with interfaces/backend using CYARA.

Environment: Chrome, IE, Windows 7, IVR, HP ALM, Voice Tone, Verint, ERICM, Oracle, Putty, MS - Word/Excel

Confidential, Pleasanton, CA

QA Analyst

Responsibilities:

• Created test cases based on approved requirements, imported into ALM.
• Wrote test cases and call flows for IVR tool.
• Conducted meetings and discussions for testing to discuss roles, responsibilities and test plan.
• Developed and executed test cases for the conversion of IVR applications to be CTI enabled.
• Involved in testing the routing of calls and screen pop (CTI) through test calls.
• Experience in recording tools such as Aspect Quality Management and NICE recordings.
• Involved in the functional end-to-end and system testing of CTI enabled applications.
• Executed functional testing for Unified Cisco Contact Center system that was implemented to all of Confidential . retail stores for data center 1 and data center 2.
• Worked closely with Cisco Engineers in understanding the business requirements, coding, and resolving all defects detected by the team.
• Created a daily status report to track all defects, passed, failed, blocked and N/A test cases.
• Participated in all Confidential . PM weekly touch point meetings.
• Assisted with CR clarification to move towards approval status.
• Escalated all showstoppers and risks to Program/Project manager and provided solution to remediate all possible risks.
• Successfully implemented Pharmacy and IVR solution to 3 retail stores.
• Managed and tracked all defects in 3 environments and ensured all defects were resolved prior to implementation.
• Worked with training team to help create QRG’s and Learning Center class to help new employees understand the tool.
• Performed Functional, regression, SIT, Integration, User Acceptance Testing, Data Integrity Testing, upgrade Testing and Volume/Stress Testing.
• Experience in writing test plans, defining test cases, developing and maintaining test scripts according to business specifications, user interface page specifications and functional requirements.
• Expertise in defect tracking and sending out daily status report to ensure the team ins and all on the same and communicated any showstoppers that needs to be addressed immediately.

Environment: Windows 8, IE, SQL Server, Oracle 10g, ALM, IVR, AQM, eGain VIM, MS - Word, MS - Excel

Confidential, Redwood City, CA

QA Analyst

Responsibilities:

• Worked in Agile SDLC environment from design phase till implementation phase.
• Actively participated in QA meetings and regularly interacted with the development and Business teams for understanding of the Business Process and Requirements.
• Coordinated with offshore and onsite QA teams, mentoring new team’s members in understanding the business process involved in the application and its integrated systems.
• Developed Test Strategies and Test Plans for effective and efficient testing practice.
• Analyzed all project related documents to develop Test strategy and Test scenarios.
• Developed detailed Test Cases and worked on the test plan and helped in reviewing the Test Cases and Test scenarios created by the team members.
• Created documentation of UAT test artifacts (Test Plans, Test Scripts, Traceability Matrices) with project stakeholders.
• Performed Smoke, Functional, System, Integration, Database, Compliance, Compatibility, End to End testing of Loan Application process.
• Testing of Interactive Voice Recognition (IVR) system developed in-house.
• Responsible for System, Regression and Production Verification testing, including interrelated systems (interactive voice recognition, logging database, security systems).
• Managed Unit and Integration testing, IVR Call-flow with screen pops and wrap-ups.
• Provided project status, defect tracking and discrepancies for the IVR call flows.
• Developed IVR call in/callout functionalities for the clients, helping users to get their loan information, allowing them to cancel their loan application, etc. over the phone.
• Tested web service jobs using SoapUI. Validated request and response XML. Added assertions to validate the XML in Web Services using SOAP UI.
• Performed web services testing on the application for the client user interface applications.
• Executed SQL queries to validate and retrieve the data from the database.
• Documented bugs using the Defects module of Quality Center.
• Coordinated with Product Managers, Developers and other QA members on reviewing and Resolution of the defects.
• Performed the tasks independently and was involved with different teams to help with re- organizing test cases and tackling defects using QC.
• Published Daily Testing/ Defect matrices to Management and team members.

Environment: Windows 8, SQL Server, TOAD, Oracle 10g, UNIX, HP Quality Center, IVR, MS - Word, MS - Excel, Putty, SoapUI

Confidential, Seattle, WA

QA Analyst

Responsibilities:

• Analyzed the Business Requirement Documents, Functional Requirement Documents and Technical Specification Documents to gain an insight of the project.
• Coordinated with the Business Analysts and assisted the QA lead to develop the Master Test Plan and created Test Plans for Functional, Regression and Integration Testing.
• Developed and executed test cases for functional, application, regression and integration testing for various modules and maintained documentation for test results.
• Responsible for testing various transactions like employee timesheets download paystubs manage commissions and other workforce related features on enhancements being done to WMS.
• Coordinated and managed testing activities as per the agile methodology.
• Prepared a detailed test schedules on a day-to-day basis for the project members.
• Communicated with QA Lead, developers, QA team members and technical support specialists on product issues to ensure that the product is fully tested.
• Performed Functional, Smoke, Regression, Usability, System Integration Testing and the security of the POS system.
• Created and analyzed multiple test scenarios for the system to test integration with third-party transaction portals.
• Executed various integration workflow transactions to validate Pricing Rules, Price List, Credit Card Validations, Promotions, Coupons, Deals, Gift Cards, Catalogs, Store Locations and Order Tracking.
• Used TOAD to manipulate SQL queries to verify the data in the database.
• Validated test results, tracked and logged the defects and generated defect report using Quality Center.

Environment: Windows, IBM, Toad, SQL Server, POS, WMS, HP Quality Center, SSH, IPsec

Confidential, Martinez, CA

QA Analyst

Responsibilities:

• The project followed a Waterfall SDLC methodology approach.
• Created Test Scenario based on BRD and FRD, preparation of Test Plan and Test Cases.
• Attended QA walk through meetings with team member.
• Actively attended in weekly meeting and discussed about the status and update about the progress in application.
• Worked closely with cross functional teams to discuss the design and testing aspects of the applications to design the test plans.
• Developed and executed test cases for various testing like Functionality, Integration, Regression, Usability, Compatibility, Compliance, Web services, GUI and databases.
• Involved in testing an application on mobile devices like iPhone, Samsung Galaxy, LG, Blackberry, HTC, Nokia and tablet with operating systems like iOS, Android.
• Testing software products on Macintosh OS and IOS.
• Extensive testing experience on Mobile and IPAD devices (iPad, iOS Native Applications).
• Successfully validated all changes across channels (web, mobile, iPad).
• Successfully validated all Contribution limit validations in Mobile, iPad and speech systems.
• Testing new android application on several android devices and verifying those results on their website and iPad app.
• Tested the mobile deposits functionalities for the various business transactions dealing with OCR validation for MICR, API integration, data encryption and data synchronizations.
• Performed Integration testing on the web services like WSDL, XML using SoapUI.
• Performed database testing by passing SQL queries to database using TOAD.
• Logged defects in Quality Center and interacted with developers to resolve technical issues.
• Used Quality Center for requirement Traceability.
• Generate various reports and graphs in Quality Center.

Environment: Windows XP, MS - SQL Server, HP Quality Center, SoapUI, Android, iOS, iPhone Configuration Utility, iPad