SUMMARY:

Experienced IT professional with expertise in systems integration, systems management, troubleshooting, testing, hardware and software installation, technical support and systems analysis. Proficient in providing customer service that exceeds expectations, technical requirement interpretations, documenting processes and educating end - users.

SKILLS:

Applications: secureWISE Collaboration Platform, AP Test Manager, HP Openview Select Access 6.0, DB2, eCentre, LDAP, iPlanet Directory Server, Sun Java System Directory Server, JBoss, Apache, MS Office Suite, Baltimore Select Access, VMWare, Realeflow CRM, AP Test Suite, SalesforceCRM.

Hardware: All PC variants, All Confidential xSeries Servers, Dell PowerEdge Servers, Cisco 3000 Series Concentrators, Netgear Prosafe VPN Firewall Devices, wiring & cable management, IBM tape drive 3494, IBM Shark 2105, IBM Rack hardware, Sunfire v100

Programming Languages: JES2, VTAM, MVS, TCAM, STAM, COBOL, Clipper

Operating Systems: Windows NT, 2000, 2003, Solaris, Redhat Linux, Solaris 8 & 9

Foreign Languages: Working knowledge of French and Spanish.

EXPERIENCE:

Confidential, Wappingers Falls, NY

Systems Integration and Test Engineer

Responsibilities:

• Write and execute test plans and test cases, conduct functional, regression, beta, new feature and release testing in order to successfully provide solid feedback during the testing period.
• Customer liaison responsible for managing expectations, helping development team view problems from the end - user perspective and building relationships between the end-user and the development team.
• Travel globally to train clients, install and customize solutions for production level manufacturing facilities while successfully dealing with global time zones, foreign languages and cultures.
• Using identity, access and policy management tools (HP Openview Select Access, Baltimore Select Access) to administer user and machine access.
• Member of the Communications Committee - responsible for redesigning the company's website as well as implementing web 2.0 and social media strategies to drive traffic, generate leads and improve the company's online presence.
• Conduct level 2 and 3 hardware and application support.
• Build test beds to replicate customer environments using hardware or virtualized solutions.

Confidential, Poughkeepsie, NY

Technical Consultant & Customer Support

Responsibilities:

• Installed, configured, diagnosed, supported, monitored and maintained PC hardware and peripherals including desktop computers, printers, scanners, modems, and networked printers.
• Maintained and established user accounts, network security, diagnosed printer problems, back - up devices, installed and maintained servers.
• Provided level 1 and 2 support and performed systems monitoring for production and test environments.
• Conducted root cause analysis for critical issues and worked with developers to assist with resolution.
• Documented, tracked and followed up on all reported problems.
• Helped to develop and test a build process for the secureWISE Collaboration Platform.
• Customized and configured servers with the eCentre solution for over 50 chip manufacturing facilities.

Confidential, Fishkill, NY

Server Operations Support

Responsibilities:

• Provided level 1 and 2 server support for a large scale Windows, Linux and Unix TCP/IP production environment.
• Designed, developed and verified procedural manuals and process documentation.
• Maintained, diagnosed, and repaired hardware, peripherals and computer systems down to the board level in a production environment.
• Built, configured, cabled and wired Confidential racks and over 400 Confidential x - Series Enterprise servers for a server room operating the Confidential 300mm chip manufacturing facility.
• Maintained and managed inventory for server room and trained all incoming staff.

Confidential, New York, NY

Collaboration Tools Specialist

Responsibilities:

• Used collaboration tools to build and engage digital communities, promote company brand, drive web traffic and maintain user loyalty.
• Utilized web based lead generation tools in conjunction with offline marketing initiatives to conduct targeted marketing campaigns, develop public awareness and promote events.
• Utilized web based tools to conduct surveys and collect data for marketing research.
• Prepared, tested, monitored and moderated chat events during live broadcasts of up to 500,000 viewers worldwide and numerous chatters per broadcast.
• Co - hosted a number of shows.

Confidential, Brooklyn, NY

Community Coordinator

Responsibilities:

• Served as Acting Director when the Director was on leave. Successfully managed a budget of 500k, a staff of 21 and serviced a client base of over 500 people during this tenure.
• Monitored and maintained all hardware and software at headquarters and 3 satellite locations.
• Co - authored Request For Proposals, private and public grants bringing in over 2.1 million dollars.
• Assisted in the planning, implementation and coordination of the program and supervised up to 21 staff persons at all offices.
• Designed, tested and implemented an automated a student tracking system and managed the database for the project. Created custom budgeting, bookkeeping and payroll systems.
• Orchestrated outreach efforts and provided referral services for over 500 clients per year.
• Designed financial literacy and computer literacy curriculum.