SUMMARY:

• Confidential is a Sr. QA Leader with nearly 30 years’ experience. Demonstrated qualifications in SQA, Test Automation, IT Program Management with a strong Software Engineering, and Delivery - focused background. Successfully assessed, planned, developed, deployed, and measured QA, SDLC and PM Infrastructures, QA Design and Test delivery across legacy and geographically dispersed locations and organizations.
• Current emphasis is on Test Solution Architecture, Test Automation, Agile transformation, Agile testing and Automated solutions within accelerated delivery mechanisms. Focus is on business need and IT alignment to utilize the enablers within methods and engineering practices to deliver high quality, high impact technology solutions rapidly to align with the market demands of quick change and measured business improvements and strategies.
• Lead the delivery and implementation of the SQA, Automation Architecture and Agile delivery Road Maps for large, very complex integration programs in consulting, cloud enablement, banking, retail, supply chain, taxation and insurance industries.
• This includes front to back office technology and organizational functions that had to remain transparent to front end users and customers.
• Strategoies include team maturity, skill set assessment and realignment and the operating model delivery from requirements and planning thru SQA solution delivery.
• Utilized consulting and thought leadership to solve Enterprise level problems in the test data, automated and performance testing, requirements and planning, mobile testing, environment alignment, defect management, browser testing, and risk management.
• Working in a variety of sectors including Insurance, Finance and Banking, Retail Marketing, Taxation, Supply Chain and Marketing, DoD, Telecom, State Government, Aviation Provisioning, Infrastructure, and Offshore utilization. Also has an extensive SDLC Process, Testing, and Quality assessment background improving delivery assurance, quality, cost effectiveness, and shortened time to market using CMMI, ITIL and ISO Stds.

SKILLS:

Languages/Development Tools: Main Frame, Client / Server, and PC based systems in Cobol, Natural, Jovial, DB2, C/C++, HTML, UML, Java, J2EE, .net, Basic/Visual Basic, Fortran, Assembly, MVS, JCL, Oracle, and UNIX platform environments.

Test Tools: HP, Compuware, and IBM Rational tool sets including Quality Center, Performance Center, QTP, Ruby/Cucumber, PLAYBACK, RTC, WinRunner, XPEDITER, RUP, RQM, Clearcase and ClearQuest, DOORS, and OBJECT Aid. Full range of automated and productivity tools such as MS TFS, EVMS, MS Project, MS Office, PMI, and the CMM(I) and ISO Methodology quality implementation projects.

Standards: Confidential, TPI, CMM(I), PMI, ISO-Stds, FAR Standards, ITIL, NASA NHB 5300, IEEE, TR-179, TL 9000, and all Defense Software Development and Quality Management Models (Mil-I, Mil-S, Mil-Q, 1679, 2167, 498, Etc.)

Infrastructure: SAP, Oracle, JDA, Manhattan, Windows NT 4/Server, Windows 2000/Server, Windows 2003 Server, Windows XP, AIX/Unix

Databases: Microsoft SQL Server, Informix, Oracle, DB2, Access

Project Management: Program and Project Management, Distributed Delivery, Off-Shore Optimization and utilization, Agile, Iterative and Exploratory Testing MS Project, Clarity, HP Mercury IT Governance, HP Radia

PROFESSIONAL EXPERIENCE:

Confidential

Sr. QA Solutions Architect

Responsibilities:

• Client QA Manager Role in the Banking Industry. Directed the solutions and strategies for the Corporate Banking Domain.
• Automation Solutions, Agile Integration, Application SQA Solution Delivery, Resource Mgt., Improvement Champion
• Operations Automation, SQA Integration and Cost of Ownership Application Integration and Decisioning
• Facilitated, planned and executed Agile Transformation strategies, Automation and Delivery Strategies.
• Delivery of the CenturyLink QA capability, proposals and SOWs for client opportunities across the US, Canada and the UK.
• Successfully delivered team structure, skill sets, capabilities, estimates and planning, and program deliveries to accommodate the strategic plans for quality delivery to our clients and internal teams.

Confidential

QA Practice Lead

Responsibilities:

• Delivered several proposed solutions and resources to initial client base in Columbus and Cincinnati. .
• Identified key clients in both markets who would be cornerstone clients to the managed services type of engagements.
• Delivered solutions, resources and trained on-site QA personnel in Agile and Test Driven Development skills.

Confidential

Testing Delivery Lead

Responsibilities:

• Delivered the SQA resources and operating models to the Client and ODoT Delivery team.
• Delivered a sustainable testing delivery model.
• Successfully delivered the team structure, capabilities and program deliveries to accommodate the strategic delivery plan to get this program back on track.

Confidential

Test Consulting Sr. Manager

Responsibilities:

• Delivered a fully operational and well managed Test Automation and Agile QA delivery model to both Insurance and Banking verticals. Assessed delivery gaps, delivered solution architecture and managed the automation solutions for QA from Agile story thru full E2E and Performance testing capabilities.
• Delivered the SQA resources and operating models to the Client Test Management Office. These models assured the thought and people leadership is maintained and sustained. In both cases, they are operating at optimal levels and the resources are now fully engaged.
• Assessed the organization and then developed the sustainable Master Test Strategy, that is continually being updated and utilized to measured goals (KPIs), and mature Total Cost of Ownership at the application and asset levels, using production information to align testing capacity and services.
• Integrated and delivered the Off-Shore operating models to deliver and test for Banking, Insurance, and Legal support service engagements.

Confidential

SQA Leader - Delivery Services

Responsibilities:

• Delivered the SQA resources and operating models to the Claims and Personal Lines BSAs.
• These models assured the thought and people leadership is maintained and sustained. In both cases, they are operating at optimal levels and the resources are now fully engaged.
• For both the Claims and Personal lines engagements, was tasked with Master Test Strategy delivery, performance test planning, test data risk mitigation and organizational structure delivery. Both areas are now operating within the MTS and estimation and planning deliveries provided.

Confidential

SQA Director

Responsibilities:

• Delivered the QA Road Map for the Confidential Confidential . Delivered Agile operating models to this Confidential and to the Internet delivery space that are now sustained, and effective operating models outside of the Confidential and now Confidential Direct (PCIO) organizations.
• Reduced defects to production for key deliveries to less than 2% of the overall defect population from IT and ST thru Performance and UAT.
• Used consulting skills of aligning Confidential Business and IT resources and management to solve Internet Confidential problems and delivery for Test Data and Environment alignment, Browser Standard deployment and Defect Management and Quality Scorecard delivery to support operational reviews at the Confidential levels.

Confidential

Responsibilities:

• Initiated Test Data Working Groups across the Corporate Internet Services organization to align legacy databases with enterprise new solutions, without disrupting the current business model while still delivering a repeatable set of practices, artifacts, and proof of concepts projects to mature this practice within Confidential as a whole.
• Delivered the Test Data and Environment repeatable solution along with the delivery of a major Corporate Internet Solution using what was developed, operationalized, and measured.
• Was selected to continue the project and manage and deliver the testing end-to-end integrated Master Testing Strategy for that large Corporate Internet solution.
• Aligned the testing teams to a lower risk, Risk Based Testing solution to minimize risk to delivery based on a single point of failure constraint in the test data and environments.
• Performed day-to-day coordination across all of the teams to fully integrate a testing strategy, reporting mechanisms, and testing and data design to further minimize risk to schedules and to quality.
• Utilized both CapGemini and Confidential Off-Shore delivery mechanisms and resources to deliver both short and long term delivery models.
• Successfully delivered sustainable operating models in Banking, Insurance, Aircraft provisioning, and Supply Chain Management. Used maturity model assessments in all areas to expose gaps and strengths to manage these delivery models too, so leveraging the improvements could come quickly to business goals.

Confidential

Responsibilities:

• Delivered the operating model ahead of schedule, and initiated measurements to demonstrate lower cost, higher quality, and ongoing, measured process improvement.
• Initiate, manage, and deliver quality solutions to first small and then large corporate road map initiatives. This involved large on and offshore test teams, key vendors and Confidential project teams to deliver supply chain, financial infrastructure, and transport packaged based solutions.

Confidential

Responsibilities:

• Assess current operating models, develop, and deliver training to improve both the testing maturity of the organization as well as improving how the tools are used to enable both manual and automated testing.
• Delivered initial and advanced training in the use and sustained methods required to deliver using the HP Quality Center 9.2 tool set. Initiated and sustained a higher level of testing maturity using this tool set, in advance of the largest project this organization has ever taken on. This project provided the organization the ability to plan, execute, measure and sustain a full Quality lifecycle across all projects, both large and small.

Confidential

Responsibilities:

• Re-develop, deliver and maintain the Program Level Master Test Strategy (MTS)
• Delivery of measurements to provide data driven decisioning on the quality of the delivered Use Case packages and the probable quality of the delivered products into the production environment
• Use planned measures against the Master Test Strategy to support planning and estimating of subsequent deliveries for Q1 and Q2 of 2008 as well as current testing efficiency and probable product quality
• Provide planning and guidance to the IT test organization on better methods of testing including a Risk Based Testing method to get thru initial deliveries and be able to provide value and strategies for subsequent deliveries
• Test practice test training delivery for new consultants at the National Level. Package includes condensed versions of Confidential, TPI and the Confidential testing practice.
• Delivered the training Lab for HP Mercury and IBM Rational tools for new and ongoing consultant training.

Confidential

Responsibilities:

• Create, review and gain acceptance of the Cardinal JUnit Test Process.

Technologies: Java/J2EE, Test Driven Development, MyEclipse, Mercury Quality Center and Test Director, and Mercury IT Governance.

Confidential

Responsibilities:

• Create, review and gain acceptance of a disciplined requirements and design process.
• Provide Infrastructure support to both Confidential and Confidential Off-Shore teams for network and infrastructure fidelity in a fast growing, fast paced, high risk environment.
• Increase the footprint of offshore resources and organizational integration into the offshore process and set of deliveries to deliver the maximum amount of business driven development with sustained high quality.
• Measurement and optimization of the offshore model.
• Day to day management of the offshore model for resource identification, selection, and on-boarding without Confidential business disruption.

Technologies: Java/J2EE, .Net, SQL Data Base, PowerBuilder, Test Driven Development.

Confidential

Responsibilities:

• Assess current methods used for RBT and Test Scenario / Script Design across the enterprise.
• Deliver a Business Operating Model (BPM) that captured and obtained agreement on the “as is state”
• Develop a “good enough” state that leveraged the ‘as is state” and the best practices in Confidential for RBT and Test Scenario / Script Design across the enterprise.
• Integrate planned deliverables delivered to the Confidential Enterprise Solution Delivery Methodology (ESDm) for training, deployment, and measurement across the enterprise.

Technologies: Confidential, TPI, and Test Driven Development for Risk Based Testing and Test Script and Scenario design based on risk.

Confidential

First Vice President, Technical PMO

Responsibilities:

• Delivering the Technical Program Management Office for Consumer Banking IT. Assessed and then initiated the Program Office disciplines into the organizations’ core management constructs and current operating models, resulting in a geographically diverse, virtual Program Office, spanning the entire US, India, Europe, and Asian IT organizations.
• Leading the Retail IT organization through technology strategy, selection, planning, and organizational integration as part of the JPMC acquisition of Bank One for Business and Program Health and Measurement, Enterprise Release Testing Strategies, Business and IT Requirements alignment, Performance, and User Acceptance Test implementation and measurement, Disciplined inspections, and Quality planning, execution, and Measurement.
• Delivered on cost and waste reduction initiatives, realizing almost $10M reduction in legacy costs in the first year. Gaining transparency across Retail Banking IT and Retail LoBs for considerable reductions in cost, and increases in management visibility and decisionable information.
• Delivered the alignment of Business Demand to IT Capacity with integrated decisioning and prioritization process first for Consumer Banking, and then the Retail Lines of Business IT, including large program and release planning, execution, and delivery.

Confidential

Executive Director

Responsibilities:

• Responsible for Quality programs ranging from Requirements development re-design, project planning and execution, Test management re-engineering, and delivery measurement from Requirements through Test Management, Measurement, and Improvement.
• Assessed the delivery and testing organizational and operating maturity, developed action plans, and then led the re-engineering of business and IT practices with cross-functional teams. Met the strategic vision and goals (ROI of about $2.5M, reduced rework from over 60% to just under 14%, reduced post deployment defects by 34%), and reduced the time to market by over 22%.
• Utilized CMM Level 2 and 3 behavior to design, develop, and implement strategic quality plans, aligning business and IT organizations to achieve overall business and quality goals
• Led quality initiatives for SAP and CRM deployments that included Automated Requirements Management, Test, Traceability, and Acceptance of Confidential Customer Care and Billing Products, ERP and CRM solutions.
• Proposed, Initiated, Managed, and Delivered Confidential ’s virtual Office of Program Management training, process development, process adoption, and management discipline convergence through all of Denver and Omaha based programs, and the newly converged locations and offices across North America, Europe, Asia, South America, and Mexico