SUMMARY:

• QA Test lead with 8+ years of in - depth testing experience in financial domain such as Banking (Mortgage and Consumer Retail), Payment processing (EMV, Point Of Sale terminals) and Insurance industry.
• Possess onshore-offshore coordination experience along with test activities, working closely with different client partners in challenging environments handling various projects.
• Extensive working knowledge in all phases of Software Development Life Cycle (SDLC) providing solutions for complex enterprise-software applications from Requirement analysis to Testing signoff. Worked on Agile, Waterfall and Iterative model.
• Experienced in creation of Test Strategy, Test Plan, Entry and Exit Criteria, Requirement Traceability Matrix (RTM), Defect Management, RCA and Test Summary Report.
• Proven experience in System Integration testing, Regression testing, E2E testing, User Acceptance testing, Risk Based Testing, Exploratory testing and Production support (CR’s). Experience in planning Smoke testing activities for each release including environment coordination.
• Hands-on in SOAP UI, Web application (UI) and Database testing. This also involves handling Data Integration and Data Migration projects involving/coordinating ETL works.
• Strong hands on in Test Management tools like HP ALM, HP QC, JIRA, and Rational Quality Manager (RQM).
• Expertise in analyzing Technical Requirements and High Level Design Documents for all kinds of projects.
• Currently working as a QA lead specialized in Mortgage loan processes and mainframe banking applications for a leading North America banking client involving Functional, Web services and Data validation activities.
• Served as a SME on Payment Processing for a leading acquirer Confidential with background in card brand certification, Merchant/POS certification and EMV Smart Card Payment implementation in US.
• Mobile Testing: Good Exposure to Mobile testing using perfecto tool and Auto mobile applications.
• Good exposure to Project management and delivery management responsibilities.
• Experienced in implementing defect management process as Defect Manager conducting defect triage meetings to accelerate the defect turnaround time.
• Strong team player, managed 12-16 member offshore QA testing team in delivering and implementing quality-assurance practices for different project releases.
• Excellent communication skills including listening and observation, interviewing/questioning, meeting facilitation and writing skills.
• Excellent analytical and problem-solving skills, planning and organizational and strong interpersonal skills.
• Experienced in prioritizing the work to be delivered by the team to ensure timely delivery and meet the goals set by the project management at program level.
• Exceptionally responsible in handling larger audience and sound decision making capabilities, along with ability to manage and resolve complex situations.

SOFTWARE TESTING TOOLS:

Testing tools: HP ALM (V11 & V12), Quality center (QC), JIRA, Test Link, Rational Manual Tester, Unified Functional Tester (HP UFT) for automation script execution, Perfecto.

Programming Languages: Java

Defect management: TEST TRAC, Bugzilla, Rational ClearQuest, HP ALM

Database testing: IBM DB2, Oracle SQL developer

Web Services: SmartBear SoapUI, Cross browser testing tool Sauce labs, Putty- UNIX, Mainframe Basics, Microsoft Excel macros, pivot and graph creations, Word and PowerPoint presentations.

Learning: Selenium and VB script.

Black Knight Financial Services (BKFS): Mortgage Servicing Package (MSP) Mainframe applications, OCIE Reports and Passport applications.

EMV Testing: AEIPS,DPAS,ADVT, MTIP, JCB J/Smart, INTERAC,ISO/IEC 7816, ISO/IEC 14443, Card-Terminal log validation and Host log validation, MasterCard Paypass, Amex ExpressPay, Visa qVSDC and CDET, Smartcard, PCI DSS, NFC, POS, Merchant Acquiring.

POS Testing: Collis, IC Verify, Astrex Simulator, Collis BTT, POS Terminals, Simulators- ASTREX, MC MAS, ATS, ICC, Smart Spy, TC Monitor, TRE and ICC tools, ISO 8583

POS Terminals: Ingenico, VeriFone, Hypercomm, CloverMini (IPad), Mobile Clover (Iphone) and Confidential series for various Retail and Restaurant industries.

PROFESSIONAL EXPERIENCE:

Confidential

QA Test Lead, Pittsburgh, Pennsylvania

Responsibilities:

• QA lead responsible for delivering new projects starting from Test planning to Test closure.
• Effort estimation, Resource handling and Capacity planning.
• Participate in the project kickoff meetings, requirement analysis with BA's and Line of Business.
• Creation of Test Strategy, Test Plans, RTM and Entry-Exit criteria for new projects.
• Interacting with the management and product teams to facilitate smooth communication to understand negotiate and analyze the requirement and also identify appropriate solutions for problems, if any.
• SIT Test case creation and execution using HP ALM & JIRA. Automation of SIT & Regression scripts using UFT. Involved in User Acceptance testing.
• Handling and working on projects that involve Web-services (SOAP UI) validation, Data Validation/Migration/Integration testing. Working closely with Database architects and ETL teams.
• Staging loans in Mortgage Servicing Package (BKFS MSP) mainframe application for various test purpose and downstream application testing.
• Working as defect manager driving defect triage calls to facilitate defect closure.
• Ensuring client's issues were promptly addressed, documented & resolved in a timely & professional manner and passing them to correct channels.
• Responsible to interact with the client, internal and external stakeholders, offshore team and developers to make sure all issues related to the quality of the application are closed, improving overall quality.
• Creating Test closure documents from SIT signoff perspective.

Confidential

Senior Certification Analyst, Atlanta, Georgia

Responsibilities:

• As Senior Certification Analyst, primarily responsible for POS/Merchant/Vendor/Host certifications.
• Coordinate with BA/SME/Dev team to understand the business objectives.
• Leading Test Management, Test Planning and Execution and Defect management.
• Design Test scenarios and work with offshore team to prepare different transactions (test cases) involving Nashville, Omaha and Cardnet front end’s.
• Worked closely with development teams in fixing defects and attending defect triage calls.
• Worked with client business team in UAT testing.
• Have handled critical project timelines and multi-tasked parallel projects.
• Have hands-on experience in UNIX commands and SQL queries.
• Attending and presenting project status in TCOE weekly meetings to Client leadership.
• Responsible for Change Request (CR’s) and IR’s in supporting Production testing.
• In depth knowledge in certifications for various Confidential customers like Retail (Macys, Family Dollar, O’reily, Starbucks (Gift card processing)), Restaurant (McDonald’s) and Petroleum (SUNOCO, Chevron) industry.

Confidential

SME, Certification Analyst, Melville, New York

Responsibilities:

• Understanding the Terminal requirements of the new project and perform software testing and merchant terminal certification as primary duty.
• Create project documents such as Test Estimator, Root Cause Analysis (RCA), RACI, Requirement Traceability Matrix (RTM), Test Closure, Test Strategy, Test Plan, Test cases, Audit Checklist and Peer Review Checklist.
• Initiating discovery call with Project Manager and External vendor (FD Customers/Clients) to discuss on the requirements.
• Perform manual and automation testing on various Confidential, VeriFone, Ingenico and Hypercomm Devices on ISO Dual specifications, Omaha ETC+ and Nashville 8085 specifications.
• Involved in Confidential ’s new generation POS testing using IPad (Clover mini) and IPhone (Mobile Clover) testing for Retail and Restaurant industries.
• Performing MSR, Contact less and EMV transactions using POS terminals and Collis tool.
• Involved in setting up offshore test lab for POS terminals.
• Strong domain knowledge on various payment card processing industries like Retail, MOTO, and Restaurant, Lodging, Cash Adv., Supermarket, e-commerce and Auto Rental.
• Responsible for Change Request (CR) and Production testing in real time scenarios.
• Performed manual testing for POS terminals using multiple physical test cards like Contact, Contactless, Gift, Offers, DCC, Loyalty, Purchase, commercial, EMV/MSR credit and debit cards for various associations like Visa, MasterCard, AMEX, JCB, Discover and Diner.
• Performed manual testing for various POS terminals like Ingenico, VeriFone, Hypercom, Clover Mini (IPad), Clover Mobile(IPhone) and Confidential series using multiple physical test cards like Contact, Contactless, Gift, Offers, DCC, Loyalty, Purchase, commercial, EMV/MSR credit and debit chip cards.
• Expertise in Payment processing with primary focus on EMV implementations from Acquirer standpoint for several US, Canadian, Mexico and LAC merchants for various card brands (Visa, MasterCard, AMEX, Discover, Interac and JCB).
• Have excellent exposure to EMV certifications for all brands- ADVT, M-TIP,AEIPS & DPAS (Contact and contactless brand certification)
• Good Exposure to Tokenization and Trans Armor solutions
• Good Exposure to Terminal Management (ITM)and Terminal download systems(TDS)
• Good Exposure to NYCE,JEANIE, PULSE,STR,ACCEL,SHAZAM,AFFN, INTERLINK, MAESTRO, INTERAC Certification testing
• Have executed, debugged and investigated the logs using internal trace validation tools.
• Follow up with developers for defects raised towards closure and keep track of defects to eliminate duplicates.

Confidential

Senior Tester

Responsibilities:

• Involved in Sprint Planning, Retrospective and Sprint Demo with the Scrum team and Product Owner’s.
• User Stories discussion with team and plan QA story points for each Sprint.
• Driving Daily Scrum calls with the Onsite and Offsite team for application updates and execution progress.
• Involved in SIT test case preparation, review and test execution.
• Involved in Defect retest and Defect analysis. Used TRAC tool for logging defects.
• Identification of Regression test scripts and providing input for automation of the same.
• Conduct daily stand up for planning task division and prepare offshore daily status on tasks accomplished by team.
• Interacting with onshore/offshore team and help answer questions associated with business perceptive, features and functionalities.