SUMMARY:

Director Software Quality Assurance highly skilled in coordinating product development efforts, building test teams, enhancing SDLC processes, and improving product quality. Professional attributes include being highly motivated, objective, team player, customer focused, strong negotiating skills and willing to take on new challenges.

PROFESSIONAL EXPERIENCE:

Confidential, Herndon, VA

Director of System Test

Responsibilities:

• Led newly formed test department with members in Virginia and off - shore team in Chennai, India that performed functional, regression and performance tests.
• Managed direct reports, capital and expense budget, coordinated build-out new test lab, purchase new test tools and doubled department’s size to 32 members.
• Implemented SDLC changes that improved software quality and product stability. Instituted defect management, test execution metrics, enhanced usage of off-shore test team and structured management of maintenance releases. Teamed with Development to implement system integration and improve project prioritization.
• Team developed automation framework for Expect, QTP, Spirent, Ixia and LoadRunner scripts. Explored partnership with development and test organization in China.

Confidential, Moorestown, NJ

Manager Product Assurance

Responsibilities:

• Led hiring initiative that doubled department’s size to 20 members allowing parallel development of products expanding product portfolio. Coordinated efforts 5-10 testers regarding test plan development, review and execution for new platform. Managed capital budget, creation new test lab and purchase of test equipment.
• SDLC improvements included structuring defect management process, usage metrics regarding test plan review and execution, and teamed with Development to further organize software delivery process using load planning to bring project back on schedule.

Confidential, Middletown, NJ

Software Release Manager

Responsibilities:

• Managed project planning between UK and US based development teams, test execution, quality assessment using KPI metrics and deployment maintenance and new feature releases.
• Met revised schedule regarding new feature deliveries. Stabilized application for network customer improving rapport between Development and Network Planning & Operations Management team. Implemented disaster recovery and local fail-over system.

Confidential, Eatontown, NJ

Senior Reliability Engineer

Responsibilities:

• Reinstituted Design Best Practices forum with R/D Directors that reviewed matters regarding product reliability, design best practices, and process improvement initiatives.
• Guided Software department through initial Confidential -CMM assessment to benchmark SDLC processes, instituted defect tracking and SQA function within Reliability department.
• Managed military level reliability testing, failure mode analysis and interactions with eight manufacturing suppliers, domestic and international, regarding devices for system.

Confidential, Middletown, NJ

Product Management District Manager

Responsibilities:

• Analyzed competitive analysis data regarding internal products and competition.
• Team reviewed profitability, market share, product features and customer needs.
• Identified new design opportunities and made recommendations regarding life cycle management for product portfolio plan.
• Led Voice of Customer team that interviewed Indirect Channel partners to assess product, provisioning and maintenance needs in support of channel management.
• Managed quality initiatives that enhanced business unit’s two primary product quality metrics.
• Led small team that improved percent excellent rating 45% for business process identified as primary concern by customer survey. Performed “Lean Engineering” using customer feedback. Locally outsourced instructor training, instituted quality procedures and metrics, created national pricing structure, and standardized training curriculum. Business process achieved #1 customer satisfaction rating.
• Reduced product’s maintenance rate 25% saving $3 million in yearly expenses. Managed development web based tool to identify and retrieve selected service history of customers with multiple trouble tickets. Used root cause analysis and service metrics to identify and implement product and service related changes (maintenance and installation).
• Led small team that developed and implemented customer loyalty offer for 1800 customers to overcome supplier component failure that caused initial drop in customer satisfaction. Issued marketing communications regarding discount on future purchase, coordinated MIS work regarding warranty extension, and coordinated customer follow-up performed by direct marketing call center. Customers stated were “very satisfied” due to gesture, follow-up communications and offer made $430,000 in after-market revenue.

Confidential, Middletown, NJ

Development / Release Manager

Responsibilities:

• Managed release content, project schedule, R&D budget, SDLC processes, quality gate reviews with upper management and interactions with joint development organizations.
• Delivered release on schedule and finished with 10% savings regarding multi-million dollar budget that supported additional work regarding new applications.

Confidential, Middletown, NJ

System Assurance / SQA Manager

Responsibilities:

• Team performed system test, product trials and technical support on hardware and software releases (maintenance and new product releases).
• Coordinated software change control board, reviewed quality metrics, ISO certified test processes and organization received Confidential -CMM Level 3 assessment.
• Re-engineered business unit’s Technical Escalation process significantly improving customer satisfaction using PQMI (Process Quality Measurement Improvement). Implemented product quality metrics, design changes to enhance product quality, closed process gaps regarding business hand-offs, improved communications to and from field organizations, and documented new escalation process.

Confidential, Holmdel, NJ

Design Engineer

Responsibilities:

• Designed digital and microprocessor based circuit packs for minicomputer and digital PBX systems.
• Coordinated designs into manufacturing.
• Technical recruiter Confidential Jackson State University.