PROFESSIONAL SUMMARY:

• Extensive knowledge in software quality assurance and project management disciplines for small, medium and large complex projects using Agile, Waterfall and RUP methodologies
• Over 16 years proven experience in developing and implementing software testing best practices, processes and methodologies within an array of industries including banking, healthcare, government and e - commerce
• Self-starter with the ability to analyze, develop and implement plans to streamline SDLC processes and identify pportunities for improvement and recommend solutions that support business objectives
• Support various projects on multiple platforms (web, client server, XML, wireless)
• Experience in testing: web, GUI, client server, internet, intranet, mobile, IVR, digital and transaction processing
• Proven ability to effectively communicate with all stakeholders including all levels of management, business owners, clients, project team, remote and off-shore resources
• Experience in client facing, requirements gathering, creating business requirement documents, managing stakeholder expectations, managing issues, action logs and lessons learned tracking
• Expertise in developing test plans, test strategies, test cases, and work flows based on business, technicalfunctional and design requirements
• Experience in resource management, assigning individual responsibilities, tracking and reporting team schedules and hours and facilitating team-building activities
• Experience with developing, maintaining and executing project schedules in MS Project 2010 (certified)
• PMP Candidate (course certification earned, exam study in progress; PMI member)

CORE SKILLS SUMMARY:

• SQA Testing & Methodologies
• QA, QC & Project Management
• Test Plans, Cases & Processes
• Test Strategies & Coverages
• Test Scripting & Documentation
• Functional, Regression & Negative Testing
• UI & Browser Compatibility Testing
• Data Interface & Migration Testing
• Test Progress Matrices & Reporting
• Defect/Bug Tracking
• Client & Management Interfacing
• Team Building Strategies

TECHNICAL SKILLS:

Project Management: MS Project 2010 Certified, PMP Certification (In Progress), PM Office, Project Server, SharePoint

Business Analysis: Visio, use cases, user stories, functional design specifications, requirements mapping, gap analysis

Methodologies/Disciplines: SDLC, Agile, RUP, Six Sigma

Skills: EPL (Enterprise Project Lifecycle); test plans, test scenarios, test cases, test scripts, use case and design specification analysis, black-box, white-box, functional, system, regression, usability, implementation, installation, security, integration and automation testing

Defect Management: HP ALM/Quality Center/TestDirector, Enterprise Tester Pro, JIRA, PVCS Tracker, Service Now Manager

Change Control: Visual Source Safe 6.0, PVCS Tracker and Version Manager

Automated Testing: HP QuickTest Pro/Mercury WinRunner 7, BOBBY, Linkbot

Operating Systems/Software Applications/Platforms/Internetworking: MS Office, Outlook, Java (NetDynamics Java applets, JSP, JavaScript), .NET Framework, COM, HTML, XML/XSL, DCOM, SQL Server 6.5, MS Exchange Client, PVCS, AIX DB2, Mobile devices (Android, iPhone), TCP/IP, ISO 8583 Industry Platform Merchant and Processor Migrations (Wireless, IVR, Gift Card, Financial Services, Digital, Reloadable Debit Cards) and XML Soap web services, Cisco WebEx, Internet Explorer, Chrome, Mozilla Firefox, Safari

Database/Mainframe: SQL, Oracle, MS Access, Weblogic

PROFESSIONAL EXPERIENCE:

Confidential, Atlanta, GA

Lead Sr. QA Analyst

Responsibilities:

• Managed up to a team of 12 quality assurance resources (employees, consultants, interns and off-shore) to ensure high quality, on time delivery of all project deliverables
• Monitored multiple transaction processing, IVR and web-based projects simultaneously in Waterfall and Agile, fast-paced, semi-structured environments
• Coordinated testing efforts and schedules with the Project Managers, Scrum Masters and managers
• Facilitated QA team meetings and project kick-off, planning, status and closure meetings
• Created use cases, developed and maintained test specifications, test scripts, test data, and troubleshoot test issues, recorded test results, and defect tracking; executed test scripts
• Troubleshoot and assisted with triaging defects using Mercury TestDirector, ALM and JIRA
• Created functional test plans and processes to track and report testing progress
• Served as HP Quality Center Administrator; created and executed test labs, scenarios, scripts and defects
• Worked closely with clients to identify and capture usability issues, change controls and improvements
• Assisted teams with defining testing strategies for load and performance testing and system optimization
• Managed functional and browser testing efforts for web-based pet-insurance applications using
• Performed browser and operating system usability testing across multiple platforms
• Participated in working design sessions, walkthroughs, and ongoing project decision-making
• Facilitated manual and automated testing efforts of multi-tier web-based applications
• Assisted with QA Automation in defining scope and approach for smoke, regression and performance testing
• Automated and executed data-driven test scripts using WinRunner 7
• Assisted with the review and audit of conversion data and file processing
• Verified back-end functionality for SQL databases and tracked/managed defects
• Created and executed extract files to pull data from the SQL database into a flat file to be exported via FTP
• Developed, modified and executed XML scripts for backend testing and directory services (LDAP)
• Served as a Lead Quality Assurance Subject Matter Expert throughout project lifecycles and recommended testing solutions and strategies to increase efficiencies in project work
• Spearheaded establishing Quality Assurance SDLC methodologies and best practices for QA teams
• Implemented SDLC process for the QA team to be more efficient in delivering QA documents (LOEs, test plans, test cases, status reports, contingency plans and lessons learned for multiple projects)
• Support QA managers with initiative to bring more structure to the SDLC process across multiple platforms including ISO 8583 Industry Platform Merchant and Processor Migrations (Wireless, Gift Card, Financial Services, Digital, Mobile, Reloadable Debit Cards) and XML SoapUI web-services based projects
• Interacted effectively with functional managers, development, product and project management, design analysts, and QA managers to promote effective testing methodology
• Facilitated team-building activities to promote team synergy
• Assisted management with resource allocations for multiple projects
• Promoted builds to QA environment and implemented build management into testing life cycle
• Orchestrated testing efforts for Production and QA phased deployments and rollout strategy for enterprise
• Spearheaded documentation change control policies using VSS 6.0
• Spearheaded implementation of process improvement initiatives by providing developmental training
• Point Person for implementing QA processes for defect and metrics reporting and QA methodologies
• Initiated process for change and version control of requirements and builds
• Collaborated with Project Managers by creating and updating the testing and master mock conversion project plans in MS Project 2010
• Facilitated status and team meetings to include the entire project team, management and stakeholders
• Provided project status reports to stakeholders
• Lead several mock conversion testing events by following and updating mock test plans
• Participated in mock conversion post-mortem exercises to improve validation efficiency for conversion
• Organized SIT, Regression and UAT testing phase activities
• Created change requests documents and implemented Change Control procedures
• Assisted QA management in creating strategies and processes for SIT, Regression and UAT resources to test the system under the timeframe and resource allocations available
• Assisted Business Analysts (BA) in creating and maintaining requirements and traceability from requirements and design from development to test execution
• Worked with the Technical Lead, Lead BA and PM to acknowledge sign-off and acceptance of exit/entry criteria through each phase of the project
• Participated in requirements and design sessions and pre- and post-project quality reviews
• Gathered and analyzed requirements and business plans for various small business start-up projects
• Generated daily status reports and conducted meetings for multiple projects
• Responsible for day-to-day project management activities using MS Project for multiple projects
• Coordinated and communicated with senior leadership on project status, resource load, schedule, deliverables
• Ensured project documents were updated prior to being archived in organization’s Sharepoint
• Assisted with ensuring scope of deliverables did not contain scope creep or gold plating