Software Quality Analyst Resume Kansas City, MO - Hire IT People

SUMMARY:

IT Specialist with 7 years of experience in software testing, data analysis and customer service. Expert and highly familiar with a wide variety of testing methods, programming languages and database software.

TECHNICAL SKILLS:

Operating systems: Windows 9X/NT/2000/XP/Vista/7/10, Mac OS.

Utilized the following database software: Access, Excel, IBM Command Line Editor, DB Visualizer, Hadoop, Pig, Hive

Knowledge of the following languages: .NET Framework (C#), SQL, HTML, CSS, C++, Assembly, PHP, Java, COBOL, Actionscript, Ajax, jQuery, MySQL, NoSQL

Miscellaneous application experience: Active Directory, MS Office 2003/2007/2010 / Business/Professional/Home, Dreamweaver, Flash, SharePoint Designer, XAMP, LibreOffice 5, Google Chrome, Ultra Edit, 3270/IPNS GUI, SoapUI, Remote Desktop, Firefox, Mozilla, BMS Service Desk Express/Magic, JIRA, Workday, Citrix

PROFESSIONAL EXPERIENCE:

Confidential, Kansas City, MO

Software Quality Analyst

Responsibilities:

Gained working knowledge of the Software Development Life Cycle through working with clients, developers and project managers.
Performed front - end and back-end testing on web based applications, GUI/Mainframe applications and the database warehouse.
Reviewed client requirement documents to ensure that requirements are testable .
Collaborated with the client/job requestor and developers to gather information for clarifications, modifications or verifications during application testing.
Created test plans, scripts and cases to verify client business requirements were met during manual, automated or regression testing.
Analyzed client data reports to ensure that the client's expectations in regards to layout and content were met.
Created and ran SQL to verify the report for completeness and accuracy.

Confidential, Kansas City, MO

Help Desk Specialist

Responsibilities:

Provided phone customer service to internal and remote employees to resolve network, software, hardware and bank device issues.
Created work orders for office supplies, equipment moves, bank/personal device replacement and technician service requests.

Confidential, Kansas City, MO

State Based Systems Testing Intern

Responsibilities:

Conducted f ront-end manual and regression testing for a web based application used to hold information about insurance agent certifications, insurance agencies, classes, et cetera.

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Software Quality Analyst Resume

Kansas City, MO

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