SUMMARY:

• Experienced leader in building, managing, growing and improving quality assurance processes and organizations.
• Experienced in leading multi - million dollar quality assurance efforts.
• Strong project management, configuration management, and release management skills.
• Excellent at building and managing relationships with vendors and offshore teams.

SPECIAL SKILLS s: A+ Certified Technician

Operating Systems: Mainframe, UNIX, DOS, Windows, and MS Server 2008

Applications: MS Excel, Word, PowerPoint, Publisher, Project, Access, Schedule+, Java, TestRails, .Net, TFS, MTM, Magento, WinRunner, TestDirector, Quality Center, QTP, LoadRunner, Mercury Tools, SoapUI, TestComplete, Sun Solaris, Ab Initio, C, C++, HTML, Informix, Sybase, SQL, Confidential, Seapine TestTrack, JIRA, GWT, SmarTerm, Reflection, MicroStrategy 7i, NodeJS, RabbitMQ, GIT, Confluence, GitHub, SAP, Subversion, Confidential Version Manager, Rally, and Hummingbird Exceed

Hardware: AWS, PC components, AS/400, X terminals, Token Ring, Ethernet, Peer-to-Peer, and Client-Server Networking

PROFESSIONAL EXPERIENCE:

Confidential, Scottsdale, AZ

QA Manager

Responsibilities:

• Manager of manual and automation teams, consisting of 9 staff members in multiple locations.
• Responsible for strategizing and implementing the quality policies and procedures.
• Created a testing strategy to get the testing effort back on schedule to meet aggressive delivery dates.
• Communicated with business users, development, and executives about projects and process improvement solutions.
• Responsible for scheduling the resources for all projects. Lead the QA teams responsible for testing .Net and Java applications.

Environment: s: Windows, .Net, & Java

Confidential Santa Monica, CA

Senior Director of QA

Responsibilities:

• Director of manual and automation teams, consisting of 7 SDET staff members in multiple locations.
• Responsible for strategizing and implementing the quality policies and procedures.
• Created an automation process including strategizing the framework using Selenium, SoapNG, and Blazemeter.
• Communicated with business users, development, and executives about projects and process improvement solutions.
• Responsible for scheduling the resources for all projects. Lead the QA teams responsible for testing SAP, .Net, Magento, Angular, and Java applications.
• Environment: s: Windows, MacOS, Mobile, .Net, SAP, Magento, Angular & Java

Confidential, CA

QA Manager

Responsibilities:

• Manager of a SQA team consisting of 10 staff members testing Payroll, Accounting, and Onboarding applications.
• Responsible for strategizing and implementing the quality policies and procedures.
• Created an automation process including strategizing the framework using TestComplete and SoapUI.
• Communicated with business users, development, and executive management about projects and process improvement solutions.
• Responsible for scheduling,, and staffing the resources for all projects.
• Managed QA team responsible for testing both frontend and backend on .Net, Java, Ruby, and internet applications.

Environment: s: Windows, Java, .Net & Ruby

Confidential, El Segundo, CA

QA Manager

Responsibilities:

• Manager of a SQA team consisting of 10 staff members in multiple locations.
• Responsible for strategizing and implementing the quality policies and procedures.
• Created an automation process including strategizing the framework using QTP and LoadRunner.
• Communicated with business users, development, and executive management about projects and process improvement solutions.
• Responsible for scheduling the resources for all projects. Managed QA team responsible for testing SAP, Java, GWT, and SmallTalk applications.

Environment: s: Windows, GWT, SAP, SmallTalk & Java

Confidential City, CA

QA Program Manager

• QA Program Manager responsible for providing process and directional leadership for the Confidential in the areas of quality and testing.
• Communicate with business users, other IT groups, IT leadership, and vendors.
• Worked with IT groups to refine and administer quality and testing processes.
• Worked with team members to automate test cases using QTP.
• Responsible for creating and implementing new quality lifecycle processes.

Environment: s: Windows Unix, XML, SAP & Java

Confidential, Los Angeles, CA

QA Software Architect

Responsibilities:

• QA Architect responsible for managing the implementation and usage standards for Quality Center across the software development organization.
• Creating and defining the software QA standards and procedures for all of the software development teams
• Responsible for managing the migration of software version control from Confidential to Subversion.
• Coordinating production control and quality initiatives with offshore groups. Project management responsibilities for all of these initiatives.

Environment: s: .Net, Windows, Unix, XML, SAP, & Java

Confidential, CA

Quality Assurance Manager

Responsibilities:

• Manager of a Quality Assurance team consisting of 5 staff members.
• Responsible for reengineering the entire Quality Assurance process from an inefficient ad hoc manual process to a repeatable comprehensive quality lifecycle process.
• Responsible for strategizing the quality policies and procedures.
• Organized the test planning and execution for all testing efforts beginning with functional testing and concluding with UAT.
• Communicated with business users, development groups, and upper management about projects and process improvement solutions.
• Responsible for scheduling employees and the testing resources for all projects.
• Managed Quality Assurance team responsible for testing C++, XML and Java applications.

Environment: s: .Net, Windows, Unix, XML, & Java

Confidential

Lead Systems Analyst/QA Lead

Responsibilities:

• Performed as a Test Lead on the Quality Team for multiple $1,000,000+ projects.
• Provided process and directional leadership for the Confidential in the areas of quality and testing.
• Communicate with business users, other IT groups, IT leadership, and vendors.
• Reported to State Gaming Regulatory agencies on testing efforts performed on gaming projects.
• Worked with IT groups to refine and administer quality and testing processes.
• Worked with team members to automate test cases using QTP and WinRunner.
• Assisted with requirements gathering, creating user documentation, and technical documentation.
• Provided mentoring and one on one leadership to other Quality Team members.

Environment: s: Windows, Mainframe, Unix, Gaming Machines, XML, & Java Methodologies Agile & Waterfall Tools Mercury Quality Center, LoadRunner, QTP, & WinRunner

Confidential

Software Quality Assurance Manager

Responsibilities:

• Manager of a Quality Assurance team consisting of 30+ staff members, including 4 team leads.
• Responsible for managing the complete quality lifecycle. Implemented the testing policies to include regression, system, integration, interface, and user acceptance testing phases.
• Responsible for planning and managing the implementation of WinRunner and TestDirector/Quality Center, a $250,000 project enhancing the Testing team s efficiency, through building a complete automation testing process.
• Communicated with business users, development groups, and upper management about projects and process improvement solutions.
• Responsible for scheduling employees and the testing resources for 24 projects ranging from $100,000 - $25,000,000+.
• Worked with Confidential Version Manager to oversee configuration management and versioning.

Environment: s: Windows, Mainframe, Unix, & Java

Confidential

Unix Test Engineer

Responsibilities:

• Planned and wrote test cases and procedures.
• Performed requirements analysis, charting procedures, conducted tests, and reported results.
• Developed test/problem reports and notified responsible groups.
• Worked on organizing the test lab equipment with the needs of the test group.
• Tested Software Infrastructure, COTS products, and Confidential interfaces.

Environment: s: Windows & Unix

Methodologies: Waterfall

Tools: Mercury TestDirector/Quality Center, LoadRunner, & WinRunner

Confidential

Customer Support Team Manager

Responsibilities:

• Supervised a team of 33 staff members, including 2 technical team leads.
• Assigned technicians to queues by tracking call volumes and trends.
• During 2nd Quarter 1997, brought team from 13th to 2nd in the site by implementing process improvements in queue assignments.
• Tracked and evaluated technicians performance on a quarterly basis.
• Assisted technicians in installing and resolving conflicts with hardware and software.
• Worked on Windows 95 specialty queue from the first day on the market.