SUMMARY:

• Java/J2EE and Agile Professional with 14+ years of Information Technology industry experience; with Business analyst and Technical development experience in Telecommunication, Retail and insurance domain, Web - based Software Development and Confidential Tool Administration.
• Strong interpersonal and communication skills combined with a high-level commitment to vision, strategy and leadership.
• Equally effective working alone and in cooperation with others.
• Keen perception for extracting important data, solving problems, and implementing solutions.
• Consistent track record of exceeding company goals.
• Seek an opportunity to be front-runner in software development and to convey my professionally qualified services to strengthen the organizational structure for mutual benefits and long-term achievements by providing flawless and productive results.

STRENGTHS:

• Managing and analyzing requirements
• Agile Software Development
• Excellent Skills in database
• Strong Observation and Analytical Skills
• Highly Developed Interpersonal Skills
• Worked on Performance Improvement project of Confidential Sales Center tool by re-designing the tool. Achieved significant performance improvement.
• Technical skills in Java/J2EE development using Servlets, Java Script, JSP, JDBC, Struts, Spring, Hibernate, XML, Confidential WebSphere Commerce, WebLogic and Apache Tomcat
• Experience in working on performance improvement tools.
• Advanced Financial & Technical Documentation
• Knowledge on UML, E-R Diagrams, OOAD and Structured Analysis
• Strong self-motivation, hard work and ability to adapt new technologies.
• Strong experience on working on UINX environment and shell scripts.

COMPUTER SKILLS:

• MS Project Professional 2016
• Jira & Confluence
• Spring, Hibernate
• Java/J2EE
• MS Visio Professional 2016
• Infomanager
• KM Portal
• Struts
• Oracle
• Rational Rose
• Microsoft Office 2010
• Eclipse
• Unix
• Windows XP/7/8
• HP Quality Center ALM
• CA WILY Introscope
• SQL Developer/Toad
• Filezilla
• WinScp
• Winmerge
• CMIS
• Accurev. CVS
• Confidential Optim
• Confidential Guardium Data Redaction tool
• Confidential Mod App Tool
• Unix/ Shell script

PROFESSIONAL EXPERIENCE:

Confidential, Columbus, OH

Test Data Management Specialist

Responsibilities:

• Developing software in Java to mask data for critical fields like SSN, Credit Card number in production environment.
• Worked in Agile and Scrum development.
• Represented team and delivered presentation in Tech Con event for Nationwide associates.
• Worked with Business Partners to implement masking of data in documents attached in database which have PII (Personal Identifiable Information) and PCI (Personal Credit information) data.
• Continuous improvement through monitoring and automating areas which can reduce manual work.
• Extensive experience in Visio, Excel, Powerpoint.
• Managed all vertical and horizontal requirements gathering relationships to foster open communication and transparency for successful cross team release management.
• Automated scripts for major functionality in Optim to reduce manual monitoring work.

Confidential, Columbus, OH

Production Support Analyst

Responsibilities:

• Technical Support Analyst to resolve day to day customer issues on the Business to Business (B2B) website.
• Strong experience of business in B2B.
• Expertise in resolving customer issues for placing orders, performing any account maintenance transaction and viewing of bills.
• Work with business and interfacing teams to resolve any issues related to stock of devices and any accessories.
• Worked in Agile and Sprint planning.
• Expertise in resolving customer issues for a special financial report for business customers named as Raw data download - RDD. SME in the team for any issues related to RDD.
• Primary responsibility for maintain smooth functioning of RDD and monitor any issues ahead of customers.
• SME for batch jobs running in tools like dSeries and ESP.
• Technical analysis of CMIS tickets coming from customers and resolve customer issues.
• SME for Unix shell scripts running in form of batch jobs through ESP.
• Provide 24*7 support for website on rotation basis.
• Monitor logs, performance, and stability of app and web servers through tools like vElite, Wily.
• Triage CMIS tickets raised by customers and provide first level of analysis within 3-4 hours of issue raised.
• Triaging includes a firsthand analysis of the issue before passing on to the SME or any external teams.
• Analyze feedback provided by customers through Opinion lab and work on JIRA tickets for feedback from customers.
• Work with development team in analyzing issues which need code fix.
• Work with business team to enhance any functionality based on issues or feedback raised by customers.
• Monitor Informatica tools which are loading daily data for customers for bills and reports.
• Creating Unix shell scripts to monitor statement and data loading for processes like AFP’s and flat files. This helps to keep track of any issues coming up in portal.
• Work with interfacing teams within Verizon for Billing, Pricing and Offers, Plans, Equipment, Emails being sent to customers and various other tasks where external teams are involved.

Confidential

Technical Lead

Responsibilities:

• Providing solutions for application improvement on areas like performance, Changeability by interpreting the results of Confidential analysis.
• Geography Manager for France and Belgium Geographies (which was around 75% of all analysis in geography), handle and manage all applications and interact with clients.
• Manage all documents, create and define processes/templates, store knowledge.
• Customize ALM tool as per project requirements.
• ALM Administrator to modify the ALM tool as per project requirements. Create/Add/Delete fields on the tool based on project.
• Present Confidential results to client focusing points on risk/areas of improvement.
• Estimate COST for project in improving the risk areas of application.
• Presentations to higher management about ongoing activities and achievements for projects.
• Status reports and weekly meetings with Geography owners.
• Used confluence to read knowledge base from Confidential and used documentation from Confluence.

Confidential

Technical Lead

Responsibilities:

• Interacting with business stakeholders and subject matter experts to understand requirements, analyze and translate them into technical specification.
• Customized Confidential Sales Center tool for Confidential .com requirements and orders.
• Performance improvement project of Confidential Sales center tool - significant performance improvement was well appreciated by client.
• Designing, Developing and Deploying web based multi-tiered enterprise applications using Java, J2EE in Confidential WebSphere Commerce Server.
• Involved in Requirement Analysis, Design of the Applications and involved in System Integration.
• Performed version control activities using CVS and VSS.
• Support deployment and work on quick fixes during deployment.
• Worked extensively on UNIX Servers to check and transfer logs.
• Providing and deploying build for Confidential Sales center tool.
• Integrating with customer and returns module.
• Coordinate for End to End Testing and supporting/creating test environment for system testing.
• Reporting to higher management about meeting delivery deadlines and raising alarm for Critical/Red issues.