SUMMARY:

• Over 12+ years of professional IT experience in Software Quality Assurance (QA) Testing IVR, Web applications, Mobile Applications, Web - services, Responsive Websites, Multi-Channel, Multi-device, Multi-platform, integration software, and data processing and exchange solutions spanning multiple releases and conversion events. 5+ years of technical leadership Experience in managing a Small team of QA/UAT engineer to end-to-end projects in collaboration with project management to ensure accordance with project objectives and high-Quality standards.
• Closely worked with internal and external teams from development, QA, UAT, DBA, tech support, and PM’S and other QA groups Offered and Seek feedback on the impacts and dependencies and plan out solutions.
• Developed Test Strategy, Effort Estimation and test planning to test execution, defect tracking, managing Application and preparing Traceability Metrics, utilizing HP ALM, Trello, JIRA, and ensure that QA exit criteria are met before providing QA sign-off.
• Coordination of multiple concurrent projects through all the phases of SDLC, STLC, and Agile Process and manages conflicts by communicating Strategies to Prioritize and re-prioritize QA Team workflow with the aid of QA Managers to meet deadlines.
• Planning and End to End Execution of Hardware and Software Upgrades on Windows 2012 Database Servers.
• Experience of leading and managing Quality Assurance small teams of up to 7 people in an agile delivery model.
• Led Project Review sessions, and identified potential work process improvements, Prepared and Shared QA Roadmaps.
• Participated in all Agile practices, including daily stand-ups, iteration planning to complete root cause analysis(RCA) and corrective action plans to ensure higher quality test coverage throughout the development and QA life cycles.
• Owned and Managed Software Hardware upgrades and patches Maintained SQL Server databases, DTS & SSIS packages & Imports, F5 load balancer Window IIS and CERT configuration in QA and UAT environments.
• Eliminated potential risks to project by defining test goals and performing project risk analysis with key team project members and stakeholders.
• Security Vulnerability testing, user authorization, authentication, active directory, data virtualization, web services, server management and deployment validation, SQL is validated on oracles And SQL server.
• Conducted Performance/Load Testing Using LoadRunner, Jmeter for Websites, Webservices, Backend jobs on test environments in concert with Architecture team by setting up the Controllers and agents captured performance counters data from servers, Compiled load test reports and reported issues and bottlenecks.
• Experience in testing ACH, Credit Card and ATM certification with various third party banks & merchant processors
• (First Data South/Compass, ChasePaymenTech, Star, NYCE, PULSE, ACCEL etc.)
• Proven ability to excel in demanding and fast-paced environments. Ambitious, self-starter, problem solver, quickly master new concepts, applications and a team player with proven team building and multitasking skills.
• Participate in Production Support activities - research/troubleshoot issues identified in UAT/Production. Replicate issues in QA environment; communicate resolutions and workarounds to Production Support Teams.
• Experience in evaluating, coordinating, implementing automated test tools and strategies for functional, Non-functional, Batch Processing Jobs. Helps in designing Test Automation Frameworks such as Data-driven and Hybrid frameworks. Utilizing Selenium Web driver, HP Load Runner.
• Experience of working with geographically dispersed teams in a global delivery model spanning different time zones.
• Experience and knowledge of a number of architectures, system integration technologies and concepts such as clustering, Service Oriented Architecture (SOA), Web Services, Enterprise Service Bus (ESB), JMS, ActiveMQ, Tibco and adapters

TECHNICAL KNOWLEDGE:

Functional, Regression testing (using HP ALM), Security Vulnerability testing (Cenzic), Web Services testing (SOAPUI), Mobile Application testing (SMS, . MOBI and Mobile Apps, NFC Based Applications), Multi-Channel Responsive Design (Desktop, Tablet, Phone) IVR, Backend testing (strong SQL), Performance (HP Load Runner, Jmeter) and defect management (HP ALM, Bugzilla), Deployment (. Net, IIS, TIBCO, SQL Server, Windows, and UNIX)

TECHNICAL SKILLS:

Languages: C, C++, and Core Java

Platforms: Windows, UNIX, iOS, Android

METHODOLOGY AND TECHNIQUES: Agile, Scrum, Waterfall, FDD, XP, Kanban Service Oriented Architecture (SOA)

RDBMS: APPLICATION SERVERS

PLATFORMS: Oracle, MS SQL Server 2000/2008/2012 , .Net, IIS, Apache

Tomcat, WebLogic, APIX, AS, BW: ESB, BE-FARM, EMS, CLEADMIN UNIX, Shell Scripting MARKUP SCRIPTING UNIX Shell Scripting, HTML /HTML5, and XML HP Suite

SOURCE CONTROL: TOOLS

Security Tools: HP Quality Center V 11.52 (ALM), HP Performance Center 11.52, HP Load Runner 11.52 Visual Source Safe (VSS)Team Foundation Server (TFS), SharePoint, SVN Cenzic Hailstorm, Net Scrapper, Fiddler, Firebug

OTHERS: TOAD, MasterVOXengine (VRU), COM+/DCOM, Citrix/ DameWare, Crystal Reports 11, SMS & Messaging Technology, IBM MQ services, Fidelity Screen Scrape, Notes Posting, W Network F5 (load balancing), SSL CERT management/maintenance (Comodo, Verisign), WireShark, Charles, TCP/IP, FTP, SFTP, PGP

Technical Documentation: Test Strategy, Test Plan, Test Specifications, Defect ReportsEffort Estimation, Test Data and Environment plans, Risk and Issue Logs, Root Cause Analysis, QA Dashboards, and User Productivity Kits.

Leadership: Test Management and Coordination, Test Process Reports, Test Metrics, Mentoring and team management, Project Management. Client Interaction and Client Relations, Leading Remote Teams

Types of Testing: Functional, Non-Functional, Security Testing, Database Testing

Environment: & Browsers Windows, UNIX, Mac, Web, Mobile, Tablets, IE, Mozilla, Google Chrome, Safari.

PROFESSIONAL SUMMARY:

Confidential, Ohio

Lead Test Engineer

Responsibilities:

• Collaborate with business users to gather and analyze business requirements for the enhancement of the new solution by Translating business requirements into Release Notes understand the scope of the project, tasks, and timeline.
• Develop test strategy, test plans, test scripts, and test execution for Multi-Channel, Multi-platform, and Multi-Devices and manage execution of multiple simultaneous test efforts preparing Traceability Metrics.
• System Integration Test (SIT) which involves Data processing and exchange solutions spanning multiple releases and conversion events using API's for Authorizations and SQL DB validations & Go-Live Activities.
• Regression testing using HP ALM Web Services and API testing Using SOAPUI, POSTMAN, Defect Management and Product Backlog Items using JIRA, Backend testing and Database SQL.
• Develop and Document project status updates using JIRA Tool & KANBAN Boards to the Project Managers, daily status updates, milestone tracking, and all efforts relating to release control efforts and overall risks to the project stakeholders.
• Managed, developed, and supervised Test activities and Bi-weekly Sprint Releases which include Proposed New Functionality Implementation, Enhancements.
• Collaborated on Agile/Scrum Methodology involved in giving points to User Stories, Backlog grooming, User story demos, attended retrospective meetings and worked on Iterations (Sprints) part of releases using JIRA.

Environment: Java/J2EE, EJB, Struts, JSP, JavaScript, jQuery, Web Services, REST, HTML5, CSS3,IBM WCS v7, v9,IBM DB2,App Dynamics, Tealeaf, Orion, Splunk, Adobe Analytics, Merkle, Bazaarvoice,Certona,Oracle Responsys, Vertex, PayPal, Worldpay, Value Link, ADS, Visa, 500Friends(Loyalty), PIM/SRM, Salesforce Commerce Cloud ALM, Soap UI or Postman, Jenkins, Maven, JIRA Confluence, GIT, Microsoft SharePoint, SauceLabs,Modify Headers, CA Dev, Fiddler, Swagger.

Confidential, New York

Lead Test Engineer

Responsibilities:

• Collaborate with client/stakeholders to gather client requirements, translate business requirements into technical requirements understand the scope of the project, tasks and timeline.
• Develop test strategy, test plans, test scripts, and test execution for POS, MPOS and manage execution of multiple simultaneous test efforts preparing Traceability Metrics
• Managed, developed, and supervised Test activities and Bi-weekly Sprint Releases which include Proposed New Functionality Implementation, Enhancements.
• Collaborated on Agile/Scrum Methodology involved in giving points to User Stories, Backlog grooming, User story demos, attended retrospective meetings and worked on Iterations (Sprints) part of releases using JIRA.
• System Integration Test with API testing/XML validation or external API's for Authorizations SQL DB validations and regression tests on POS, MPOS Aptos platform
• Epic creation, breaking down user stories, prioritization and estimation and Running User Acceptance Tests.
• Tested POS and MPOS Applications in Aptos Handled the complete QA lifecycle on Retail Platform
• Identifying, analyzing and documenting all the bugs observed during testing and create a ticket in the JIRA
• Tested various Data Feeds that run on event-based scheduling

Environment: Java, J2EE, Aptos, .Net, MS-SQL Server, Oracle, Web services, LMS, SAP, ETL, AJB, VeriFone, Vertex, SAP, IBM API Connect, IBM Data power, IBM Integration Bus (IIB), Informatica, HBASE/Hadoop, Windows 2012, IOS, Android, JIRA, Load Runner, Slack, Sublime Text, Soap UI.

Confidential, Chicago, IL

Lead Test Engineer

Responsibilities:

• Developed test strategy, test cases for Multi-Channel, Multi-platform, and Multi-Devices and managed execution of multiple simultaneous test efforts.
• Managed, developed, and supervised Test activities and Bi-weekly Sprint Releases which include Proposed New Functionality Implementation, Enhancements.
• Collaborated on Agile/Scrum Methodology involved in giving points to User Stories, Backlog grooming, User story demos, attended retrospective meetings and worked on Iterations (Sprints) part of releases using JIRA.
• Experience in Functional Testing, Data Driven Testing, Load Testing and Validating WSDL using SOAPUI.
• Web Service testing (RESTful API) and Automation using Apache JMeter using JSON, XML payloads.
• Integration & regression tests on responsive form factors involving desktop, tablet, mobile devices, cross browser, cross platform
• Conducted Client side Performance rendering by using Confidential Framework for testing and XREBEL
• Epic creation, breaking down user stories, prioritization and estimation and Running User Acceptance Tests.
• Tested Multi-Channel Applications Desktop (Windows, Mac), Phones (iOS, Android) Browsers, and Restful Services Using SoapUI.
• Handled the complete QA lifecycle on eCommerce Portal which deals with both ATG BCC, Endeca Search Experience Manager, SAP ECC & CRM
• Identifying, analyzing and documenting all the bugs observed during testing and create a ticket in the Trello
• Conducted Security testing using WhiteHat Security Sentinel, SSL analyze.

Environment: Java,J2EE,HTML5/CSS3/Responsive Site, Oracle 10g, Oracle ATG 10.2,Oracle Endeca,DynAdmin, ATG10.2 REST MVC Webservices, Bootstrap CSS/LESS, AngularJs,Sublime Text, JSHint, Uglify GruntJS,JavaScript Bridge API, Windows 2008, IOS, Android,Trello, JIRA, LogRhythm,Microsoft SharePoint,Jmeter,Soap UI, WhiteHat Security Sentinel, OWASP ZAP 2.5.0

Confidential, Chicago, IL

Lead Test Engineer

Responsibilities:

• Developed test strategy, test cases for Multi-Channel, Multi-platform, and Multi-Devices and managed execution of multiple simultaneous test efforts.
• Managed, developed, and supervised Test activities and Monthly Sprint Releases which include Proposed New Functionality Implementation, Enhancements/Production Bug Fixes.
• Handled the complete QA lifecycle on eCommerce Portal which deals with both ATG CMS-Catalog Management, WordPress Content Management, Endeca Search - Experience Manager, SAP ECC & CRM.
• Collaborated with the Architects, Dev, BA, PM, QA, clients to identify key requirements and validated the project scope.
• Tested Multi-Channel Applications Desktop (Windows, Mac), Phones (iOS, Android) Browsers, and Restful Services Using SoapUI.
• Reviewing the test conditions, test scripts, and test cases, presenting the Daily Status Reports, Weekly Status Reports and overall risks to the project stake holders
• Tested Rest-JSON Asynchronous Web service Calls.
• Tested and Monitored sites for technical crawl issues and other relevant errors Using SEO tools Link Checker, Xenu’s Link Sleuth.
• Tested Analytics Flags using extenstions Analytics Debugger, Google Analytics Debugger
• Tested ATG Cache when the Services is refreshed and the Menu items of JSON converted to POJO
• Tested the WP navigation categories map to the ATG content categories
• Tested SEO Sitemaps and Robots using linkchecker confirming the Application Response Status codes.
• Tested Cookie flags for Commerce Behaviour Components
• Tested Browser Compatibilty on IE 8, 9, 10, 11, Edge, Safari on Mac, Chrome and RWD.
• Tested Catalog Configurations by deploying Applications on Oracle ATG BCC and Confirming the Configurations
• Tested International Re-directs Using Modify Headers for Google Chrome™.
• Tested Global Routing on F5 or International Re-directs using Modified Header Tools.

Environment: Java, J2EE, HTML5, HTML5/CSS3/Responsive Site, RestJSON, Oracle 10g, SAP, CRM, Oracle ATG 10.2, Oracle Endeca,PHP, WordPress, JIRA, DynAdmin, SharePoint Server 2013, Windows Server 2008, Windows 7, IOS, Android, Unix, Logrhythm, SOAPUI, SVN, IOS, Android, F5-Load Balancer, Adobe Analytics, Google Analytics, Link Checker, Xenu’s Link Sleuth, OWASP ZAP 2.5.0

Confidential, New York

Lead Test Engineer

Responsibilities:

• Developed test strategy, test cases for Multi-Channel, Multi-platform, and Multi-Devices and managed execution of multiple simultaneous test efforts.
• Led testing in highly dynamic small QA, UAT team of seven engineers located in multiple locations across US as well as offshore.
• Delivered multiple concurrent application product Features using Agile-FDD, Kanban.
• Participated in developing and documenting User Stories, including testing estimates and validation tests
• Worked with the Architects, Dev, PM, QA, clients to identify key requirements and validated the project scope
• Analyzed business requirements and translated the requirements into detailed Test designs and specifications
• Built Test Environment from the ground-up Raising Firewalls request, VIP, F5 load balancer, DB Creation Client, MDM, Consumer Profile MS SQL Server 2012, Windows 2012 IIS Self Signed/VIP CERT configuration, TIBCO, JAVA components and tested Connectivity between each component via WSDL and telnet.
• Tested Multi-Channel Applications Desktop (Windows, Mac), Tablet (iOS, Android), Phones (iOS, Android) Browsers.
• Presented POC on Perfecto, SeeTest Automation for iPhone, iPad.
• Tested Security Vulnerability test using Cenzic Scan and Qualys Scans to Stay PCI Compliance.
• Executed Performance/Load Testing for Websites on test environments by setting up the Controllers and agents captured performance counters data from servers, Compiled load test reports and reported issues and bottlenecks.
• Analyzed existing architectures & conducted gap analysis to identify the changes required to implement new solutions
• Analyze and determined proper testing procedures/processes for testing both hardware and software.
• Led Defect triage calls and improved issue resolution for teams and senior management.
• Established QA processes and standards to enhance efficiency and quality of software deliverables that resulted in more timely and higher quality releases.
• Involved in various types of testing, such as Data migration,ETL,Validating data correctness/completeness Services
• Identified latency issues using tools like Wireshark, Fiddler, and Simulate using wan emulator.
• Experience with MSMQ, ESB ServiceBus, SOA, POS, Integration Services
• Ensured Exploratory testing to understand the feature and how it is implemented, to find additional or unexpected behavior, on Various devices and to refine and define additional test cases for the feature
• Estimated tasks and tracked project schedule. Ensured that the project deliverable are on time, within budget, scope and at the required level of quality. Identified, communicated and proactively escalated risks and issues.
• Planning and End to End Execution of Hardware and Software Upgrades and Migration on Windows 2012 of Database Servers SQL 2012, Webservers and Batch Processing servers
• Webservices Simulations using LISA Virtualization for Account lookup web services, Data Posting.
• Database Migration from Old Hardware to New Hardware i.e Migrating From SQL 2008/Windows 2008 to SQL Server 2012/Windows 2012
• Integrity/Sanity, Validating SSIS Jobs, Real Time Posting, Batch Processing Jobs
• Led and Tested the IVR (Interactive Voice Response) Migration from MasterVox Platform to Genesys Platform around 400+ Clients ex: GM Financial, Dayton, PSEG etc.

Environment: HTML5, HTML5/CSS3/Responsive Web Design, .NET framework, MVC4.0 ASP.NET, Windows 2012, TIBCO APIX, AS, BW-ESB, BE-FARM, EMS, CLE, ADMIN, MS SQL Server 2012

QA Tools: HP Application Life Cycle Management 11.52, HP Performance Centre, HP Load Runner 11.52, SoapUI, TFS, SharePoint, Cenzic Scan, F5-Load Balance, Wireshark, Fiddler, Wan Emulator. LISA.

Confidential, New York

Lead Test Engineer

Responsibilities:

• Delivered Multiple Speedpay Product versions with Multiple Payments Channels , SIT through all the phases of SDLC.
• Collaborated with the various stakeholders to create configuration, system integration and performance testing strategies
• Developed Test Strategies, Test Scripts and Test Cases for the Integration of New payment Host ReD for communication protocols, Speedpay Supported Payment Channels, Transaction processing, receipts and reports in order store and process data with Third Party Merchant Processors First Data (South, Compass), ChasePaymenTech, TSYS, and VANTIV.
• Identified and executed non-functional requirements (performance, scalability, security, usability, etc.)
• Led teams of Five Quality engineers to implement projects and owned the technical vision of the projects.
• Managed and maintain Test Environment (both QA and UAT) consisting (Application and Processing Server) Microsoft SQL 2008 database servers, F5 (load balancer) IIS and CERT configuration and Merchant Setup and Configurations on both Windows and Unix VM's. Researched and resolved customer data communication/ Connectivity issues, such as TCP/IP & Port, SSL, SSH and FTP during testing and Produced Support documents production deployment
• Responsible of integration test of diverse Speedpay Channels, Middleware, Platforms, Online Authorizations, Batch Authorizations, Batch Deposit, Settlements files or Credit Card certification of Raw data and Clearing files for payment processors with Third Party Merchant processors (First Data, Vantiv, Chase PaymentTech), gateways, client acquisitions and host Migration projects on multiple platforms (Unix, Windows).
• Automation of Regulatory Data Reconciliation and end to end testing of all the components involved in producing the report.
• Resolve and manage high level escalation and operations support for third party processors, and payment gateways and processors. Communicate with host development, and network operations teams in resolving customer connectivity and data communication issues.
• Architected, designed and developed various Data Feeds that run on crontab and event-based scheduling
• Analyzed business requirements, existing systems & architectures and produced technical Work books for QA and Dev.
• Coordinated quality assurance, build, deployment and release activities, and conducted code and design reviews
• Managed change and evaluated the effort, impact, complexity and risks associated with adding scope to projects
• Identified, communicated and proactively managed technical risks through employment of right risk mitigation strategies
• Managed communication with the international teams, stakeholders and external vendors.

Environment: Microsoft Technologies (.NET framework, C#), Windows 2012, MS SQL Server 2008 Upgrade Path 2012

QA Tools: UNIX - Putty, HP ALM 11.52, Performance Center, Load Runner 11.52, Qualys Scan, Team Foundation Server (TFS), SharePoint.

Confidential

Sr Software Engineer -QA / Project Coordinator

Responsibilities:

• Reviewed software and business requirements both for product development & client customization of Confidential and Sam's CluB. Developed & reviewed test plans/test scripts and performed testing in all capacity of QA (end-to-end).
• Gathered client requirements, translated business requirements into technical requirements, worked with development on deliverables, integration test with Core Simplexity product with Confidential and Sam's Club via WSDL Service integration test to implement it across all Retail divisions of client.
• Participated in the daily SCRUM and weekly project status meetings within QA and project discussions with members of Project Management, Development, DBA and Quality Assurance team members both onsite and offshore.

Environment: Microsoft Technologies (.NET framework, C#), Windows 2000/2008, Team Foundation Server (TFS), Bugzilla, BizTalk, MS SQL Server 2008, IIS server 7.SOA, .Net, WCF, Corticon, Agile XP development process.

Confidential, New York

Software Engineer-QA/Lead Test Engineer

Responsibilities:

• Led delivery of independent Quality Assurance tracks and managed teams of up to five QA Engineers Onsite-Offshore.
• Primarily support Speedpay® payment products with hundreds of customized fortune 1000 client deployments across
• Auto lending, mortgage, insurance, utility and telecom industries) from all aspects of quality assurance with primary
• Focus of testing
• Consumer and client user interface testing for all supported interfaces including custom web sites, IVRs, .MOBI, native mobile applications, Pay by Text services, web services, ebills; and testing backend jobs such as SQL DTS/SSIS imports, batch processing applications, third party payment processing systems, recurring and authorization processes and capture/settlement of ATM and credit card transactions
• Worked closely with Product, Development and business analysts to discuss on-going projects, projects in pipeline tied to revenue or others and results, discuss and prioritize product features/changes/enhancements and bug fixes
• Reviewed software specifications; Implemented an end-to-end test strategy including developing test cases
• Developed a detailed Test Strategy and Estimation and mentored fellow QA team members during the project
• Conducted test plan review, maintain test scenarios and test cases based on specifications and business requirements. Reviewed the Dev unit test notes with development team before beginning the actual QA testing.
• Ensured the QA Test Environment readiness in terms of Web, Application and database servers, browser compatibility, security testing strategies before beginning the testing.
• Performed various types of security vulnerability related test scenarios such as SQL Injection, Cross Site scripting and Code injection using both manual and automated tool such as Cenzic.
• Performed Web Services testing for Synchronous and Asynchronous calls using SOAPUI tool and as well as using the in-house tester tool.
• Owned the First Mobi Site, SIT with Mobile Technology testing on platforms of iOS, Android, Blackberry through conception, planning, develop, test, release
• Tested Mobile Web Service Integration with clientImplemenntation of Western Union, The App front end was built by a third party app vendor. However, the testing of both the Web Services and App component was performed in-house using various tools and physical devices.
• Presently involved in preparation of Upgrade of Load Test Environment and Execution and Producing Reports and in accordance to defined SLA'S.
• Led cross-enterprise conversion, Migration Application Servers, DB Servers, testing initiatives
• Developed Auto scheduler process framework in UAT for batch processing files and sending over, FTP, SFTP, and pgp encryption.
• Identified key Automation areas, prepared in co-ordinate a test automation framework (hybrid) and involved in the test scripts development using Selenium Web driver HP ALM or Quality Center is being used for Test Plan preparation, execution in Test Lab and defect tracking.
• Western union Acceleration Award Year 2012 Gift Coupon $350.00 for Client implementaion GM Financial, GM Leasing
• Pepco Mobile Apps view in AppStore Pepco, Atlanta, Delmarva (only for “pay bill” option)
• Pacific Gas & Electric Appreciation Year 2010.

Environment: Microsoft Technologies (.NET framework, C#), Windows 2000/2008, Visual Source Safe (VSS), Team Foundation Server (TFS), Web Services, XML, MasterVOX engine (VRU), Citrix/ PC-Duo/RAdmin/Dameware, MS Office, MS Visio, MS project, IIS, Crystal Reports 8/11, SMS and Messaging Technology, IBM MQ services, Fidelity Screen Scrape, Notes Posting, ACH processing, COM+/DCOM, Network F5 (Load Balancing), SSL CERT management/maintenance (Comodo, Verisign), TCP/IP, FTP, PGP encryption, HP Quality Center 11.0, Omniture,Delphi, HTML5, JQuery, iOS, Android, Blackberry