Mobility Testing and Commissioning Technician Resume

SUMMARY:

5+ years of overall technical support experience
1 Year experience with Confidential and Confidential
Experience with providing level 1 and 2 helpdesk support
Able to configure, troubleshoot and provide support for several different Confidential products
Telecommunications Analyst work at Confidential
Mobility Testing and Commissioning Technician at Confidential

TECHNICAL SKILLS:

Specialized Test Equipment and Tools
Power Electronics & Power Systems
Engineering Drawings
Management Skills
Testing, Troubleshooting
Voice Over IP (VOIP)
Confidential IP Contact Center
Network/System Administrator
Siebel CRM
Web Developing
Microsoft Office Proficiency

PROFESSIONAL EXPERIENCE:

Confidential

Mobility Testing and Commissioning Technician

Responsibilities:

Point - to-point and high voltage checks of equipment boxes upon completion of assembly
Point-to-point and high voltage checks of all wiring in vehicle
Functional checks of traditional control software and functional operation of various suppliers’ traction control units
Functional checks of traction control software and functional operation of Sibas 16 and Sibas 32 and various supplier traction control units
Instrument tests and testing vehicles in static and dynamic condition on the test track and analyze test results
Responsible for high voltage lockout & tag out procedures
Testing vehicles in static and dynamic conditions on the test track
Operate sub-station. Assist in supporting the field office with proper documentation, material support for Confidential 's, and any other information pertaining to vehicle test and commissioning
Write, edit and update test procedures
Develop and maintain specialized test equipment and tools
Assist engineering in the initialization of CTDs and, when appropriate, follow-up to ensure implementation

Confidential

Technical Support

Responsibilities:

Provide expert level support on Mac computers, iPhone, iPad and Confidential Watch
Provides technical support for a variety of hardware and software issues
Repair, maintain, and upgrade computer systems
Diagnose and troubleshoot any issues with Confidential computers, laptops, and tablets
Test cells and batteries with a variety of analytical lab equipment
Runs diagnostic test to isolate system problems and make recommendation for potential solutions

Confidential

IT Support Executive

Responsibilities:

Confidential Unified Contact Center Enterprise Administrator - Managed Services for analysis, deployment of Confidential hardware at Tier-3 certified data centers and taking over operations of Confidential UCCE, Call Manager, Voice Gateways, Email & Web Interaction, Workforce Management, Reporting and Recording solutions for 4 call centers nationwide.
Server, Systems & Storage Administrator - Hardware deployment, maintenance and administration of Dell SANs and 32 Confidential, Dell and HP servers and Windows servers, Domain Controller with Active directory and business critical applications.
Installing and configuring computer hardware operating systems and applications
Monitoring and maintaining computer systems and networks
Troubleshooting system and network problems and diagnosing and solving hardware or software faults
Setting up new user’s accounts and profiles and dealing with password issues
Providing support on DSLAM, DSL, DXX LINK, BVPN, VSAT, ISDN, IPLC, DRS, 3G CONNECT, NOC, TELE PRESENCE, I-SENTRY, DATA CENTERS, WEB HOSTING, UAN, EVO, IPTV )
DC Domain Controller (Active Directory, DNS, DHCP), Backup & Upgrades (MacAfee, ESET NOD32) & Switching, Media Transmission (Fast Ethernet, E1, E3 & Fiber Optic)
Confidential VOIP, UCCE, CUCM, Confidential CTI (Computerize Telephony Integration),CUSP ( Confidential Unified SIP Proxy), Computer Hardware, Network Optimization, Databases, Siebel CRM, WAN, MAN, LAN, Wi-Fi, Access Point, Wireless Bridging, Firewalls
Experience in BGP, OSPF, and MPLS
Operating Systems, Microsoft Windows, Routers, Servers, Switches, Troubleshooting, Workshops, Professional Communication with Writing CCNA and Network Infrastructure
UCCE (Unified Confidential Contact Center Enterprise) Infrastructure
UC IPT (Unified Confidential IP Telephone) Call Manager for Call Center Solutions
Configuration and troubleshooting of Confidential IP Phone and CTIOS Agent Desktop
Providing LAN/DSL/INTRANET and Wireless support to all department
Installation, operations and maintenance of System/Application Software/Data base& Reporting Server, Web Servers, VMware
Deployed and Managing Antivirus and Proxy Server in PTCL Contact Center
Maintenance of MEDIA “PRI, E1, E3 and Fiber Optic” allocate to both PTCL Contact Centers
Providing Level 1 and Level 2 support relevant to DATA CENTER Application Servers

Confidential

Internship

Responsibilities:

Learning of making Energy Meters, Transformers, and Electronic Instruments.

Confidential

Internship

Responsibilities:

Software & Hardware Configuration BTS3012, BSC6000& HLR9820 of GSM

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