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Software Quality Manager Resume


  • 12+ years’ success in software quality management roles in highly complex and fast paced environments.
  • Advanced level success in complex software quality engineering environments providing proactive diagnostic assessments while ensuring defect - free application functionality.
  • Progressive experience in orchestrating all aspects of software testing including UAT, QA, integration, end-to-end, functionality, and regression testing.


  • SCRUM (10+ years)
  • Netcool (10+ years)
  • Agile (5 years)
  • SDLC (10+ years)
  • Team Track (8 years)
  • SoapUI (5 years)
  • White Box Testing (10+ years)
  • VPN (6 years)
  • Oracle (3 years)
  • Black Box Testing (10+ years)
  • Jira (5 years)
  • Load Runner (2 years)
  • Microsoft Office (10+ years
  • Unix (5 years)
  • Selenium (2 year)
  • DiamondCraft (10+ years)
  • Benthic (5 years)
  • XML (2 years)
  • NetCracker (10+ years)
  • Nimsoft (5 years)
  • Python (1 year)





  • Build and maintain QA testing status reports to management throughout the testing cycles.
  • Created multiple testing environment to speed up the new release lifecycle.
  • Restructured the test cases based on Core, Extended, and Boundary to assist the team with prioritizing testing and give more accurate status levels to management on testing coverage.
  • Create a test plans with clear precise rules and expectations for the company.
  • Give reviews on individual performances of the QA team.
  • Currently investigating automation solutions with Selenium for the company.

Confidential, San Jose, CA



  • Assisted with validation of customer record migrations from Database to Salesforce.
  • Reduced regression testing cycle time by 50% by combining multiple tasks and eliminating redundancy in testing processes.
  • Set up labs and ensured environment stability in preparation for comprehensive quality testing.
  • Planned application testing schedules to maintain consistency with cross-functional Water-Fall and Agile project management disciplines.
  • Maintained continuous cross-functional coordination and communication in daily SCRUM meetings.
  • Conducted training for remote site staff and ensured all activities were in compliance with the SDLC.
  • Enforce use of JIRA to report defects, as a result of functional, regression, and end-to-end testing.
  • Verified property files, identified jar mismatches, and conducted UNIX command testing.
  • Validated an automated provisioning application which used JMS for queueing bulk orders to be provisioned on the network.

Confidential, San Jose, CA



  • Certified web services in SoapUI testing SOAP and REST in both JSON and XML formats.
  • Automated test cases with Selenium using Python.
  • Oversaw test activities during a concurrent three-company merger with an aggressive six-month schedule resulting in seamless integration of thousands of customers while consolidating applications.
  • Reviewed requirements documents and technical design specifications to create detailed and well-structured test strategies and test cases in collaboration with other functional team members.
  • Assessed software deployment readiness based on QA test plan results and closure of defect cases.
  • Estimated and prioritized QA testing timelines based on project scope and complexity.

Confidential, San Jose, CA



  • Promoted five times over the course of six years from Order Provision Engineer up to Software Quality Engineer as a result of exceptional work quality and productivity performance.
  • Trained Software Quality Engineers on technical aspects and applications to test L1, L2, and L3 data circuits for regression testing.
  • Facilitated effective quality testing that contributed to over 25 on-time software releases.
  • Troubleshot and resolved escalated customer orders that were marked with errors by the automated management system and ensured accuracy in further processing customer orders.

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