SUMMARY:

• I am a Certified Scrum Product Owner with extensive experience collaborating with agile teams to deliver enterprise and commercial software to internal and external clients across various industries. I am known for my adaptability and being able to handle stressful situations and am passionate about continuous improvement and professional development to ensure business growth.
• Facilitating collaboration within and between teams and developing relationships to encourage communication, negotiation, professional development, goal achievement and improved morale.
• Identifying and solving problems, defining and documenting processes, documenting technical details and acceptance criteria, establishing thorough quality assurance procedures and collaborating in planning the release and implementation of new and legacy computer technology applications.
• Acting as a bridge between and establishing rapport with internal and external team members, business stakeholders and clients with varying degrees of technical expertise.

TECHNICAL SKILLS:

• Rally, Mingle, Trello, JIRA and TFS Application Lifecycle Management software
• Visio, OmniGraffle, Balsamiq diagramming software, Drupal CMS, Swagger API docs
• AHA Product Management software, Postman, NewRelic monitoring platform, Jenkins
• SQL, XML, JSON, HTML, REST APIs, Cloud Computing, Mobile Web, Design Studios
• Regression Testing, Smoke Testing, User Acceptance and Usability testing including cross browser and cross device using Saucelabs and other emulators, Gherkin, FITnesse and Selenium automated testing software, TestRail for test planning, execution and reporting
• Familiarity with Acceptance Test Driven Development, User Experience, SEO, CSS, Subversion, GitLab, Gamestorming, Hackathons, Linux, JavaScript, Rails, Ruby, Java, .NET, ASP

PROFESSIONAL EXPERIENCE:

Confidential, Boulder, CO

Sr. QA Engineer

Responsibilities:

• Estimate, prioritize, plan and lead project - based testing activities for a suite of products that deliver a workflow driven and permission-based Content Lifecycle Management System to the Aerospace industry.
• Participate in defining and documenting Quality Assurance processes and best practices.
• Organize Test Plans, Release Milestones, Test Suites, Test Runs and author and execute Test Cases in TestRail. Write Test Cases in a way that makes them easier to automate.
• Track and report on Quality Assurance metrics and raise risks to Program Management.
• Use JIRA to drive Test Case identification and traceability to User Story Acceptance Criteria.

Confidential, Broomfield, CO

Product Owner / Product Manager

Responsibilities:

• Lead an effort to get from manual QA to a robust automated testing framework using TDD.
• Functioned as the Scrum Master on multiple teams of varying size and maturity facilitating Scrum ceremonies such as daily stand ups, backlog grooming, sprint close, demo and retrospectives and sprint planning. Transitioned teams to Agile processes and mindset.
• Delivered a secure communicator mobile app in 3 months on both iOS and Android to facilitate messaging between agents and consumers about healthcare related topics.
• Lead the translation and decomposition of business requirements into user stories containing actionable and unambiguous technical requirements and acceptance criteria written in Gherkin for multiple fast-paced software scrum teams and tested them for business delivery.
• Organized portfolio level product roadmaps in AHA linked to initiatives and goals for executives and stakeholders to view progress toward targeted business deliverables.
• Guided customer implementations, including transition to Customer Support, providing online API documentation and test case definition for several separate but related products.
• Coordinated release and delivery to market of Cloud hosted software products including a HIPPA compliant secure API for healthcare advocates to share protected personal health information via various message transfer methods, a data object processing platform and federated storage API and a mobile responsive and accessibility compliant consumer messaging web application.

Confidential, Boulder, CO

Senior Business Analyst / Project Manager

Responsibilities:

• Established repeatable, proven processes to facilitate, test and deliver dealer systems integration on the behalf of automakers and dealer system providers.
• Continuously improved our multi-tenant product and managed services to keep pace with client and market needs, provide added value and create efficiencies that resulted in consistent execution.
• Managed projects for automaker integration programs
• Pre-sale activities and on-boarding procedures
• Requirements analysis and specification documentation, including searchable online libraries
• Detailed technical XML analysis using Oxygen and SOAP UI, schema documentation and sequence diagramming for developers, conforming to Confidential standards
• Configuration and QA testing of CAM xml templates to exercise business conditions and business rules Test Case identification, set-up and management of automated integration testing and facilitation of interactive end to end live testing sessions (GoTo Meeting) in a QA environment
• Support board set-up and management using Confidential Portal enterprise web platform

Confidential, Sussex, WI

Product Owner

Responsibilities:

• Collaborated, as a part of a globally distributed product development team using Scrum and Kanban, to facilitate the creation from the ground up of a single integrated high quality responsive web based software product delivering dealer website solutions designed to assist dealers with lead generation, lead management, e-commerce, sales, search engine optimization, social marketing/engagement, reputation management and mobile web.
• Worked with business stakeholders to build and prioritize a product backlog in TFS from Confidential through beta to pilot adoption of a greenfield CMS product to replace a legacy system.
• Demonstrated product functionality to company executives at bi-weekly Sprint Review meetings.
• Established QA procedures from integration testing to bug tracking and verification through acceptance. Identification and execution of testing scenarios from happy path to edge cases.

Confidential, West Allis, WI

Business Analyst

Responsibilities:

• Established procedures and processes to aid in efficient, consistent and quality task execution.
• Acted as a supportive resource for knowledge, skills, coaching, feedback and recognition.
• Directed the career development and performance reviews of team members.
• Planned and facilitated meetings to achieve consensus among business leaders, software developers, technical analysts, and internal and external customers.
• Accomplished streamlining and automation of processes to increase efficient use of resources and reduce errors.
• Managed several strategic and tactical projects at once, of varying size, to deliver new software applications or enhance legacy software, adding to product offerings.
• Managed several backlogs for both internal and client facing products and made prioritization decisions.
• Determined product roadmaps based on annual directives set forth by executive leadership.
• Partnered with developers in creating robust automated test plans and script suites using Web UI and Selenium in FITnesse to assure quality application design, user experience and continuous integration.
• Met with internal and external stakeholders to determine use case scenarios, elicit requirements, document functional and technical specifications and write and execute test plans based on project requirements while negotiating to balance requests with project scope, time and resources.
• Provided client facing support throughout the Software Development Life Cycle, to deliver thoroughly quality tested web based applications while documenting business rules and online help for clients and end users. Assisted in training of clients and end users upon implementation.
• Facilitated transition of first level support to internal and external call centers.
• Wrote and distributed release notes detailing each weekly production deployment.
• Participated in interviewing and selection for the hiring of new personnel and 4-week training classes for up to 12 new employees at a time.
• Led a project to standardize and update 10 years’ worth of outdated training documentation and online help making them easily accessible in a SharePoint Enterprise CMS for permission-based end user reference.
• Rotated daily tier 3 production support responsibilities and evening and weekend on-call escalations resolving user questions and troubleshooting problems for over 70 employees.
• Served as a trusted, approachable resource for colleagues and participated in special project teams focused on streamlining measures to increase productivity and document standard operating procedures.
• Optimized data by format standardization, multiple record consolidation and managed projects for clients’ targeted marketing campaigns, with a focus on timely delivery.