SUMMARY:

• Over 17 years of experience as a Software QA Engineer/Analyst, with the last 7 years acting as either QA Lead or QA Manager, with hands - on experience in starting/setting up QA departments from scratch, hiring and amanging staff both onshore and offshore. Hands-on experience also includes all phases of testing such as functional, system, systems integration, regression, UAT, BAT.
• Well versed in the entire SDLC, to include requirements gathering, writing test plans, writing test cases/scripts, execution and reporting of any defects found, and methodologies (Waterfall, Agile/Scrum). Direct experience with Mercury, HP QC, HP ALM and Rational Tools, Microsoft SharePoint and very proficient with SQL and XML.
• Developed 2 new QA Organizations from scratch
• Built/Managed QA teams
• QA team building/improvement
• Developed/Improved overall QA process implementation.
• QA Lead involved in all processes of the SDLC.
• QA Lead for Integration, Regression, Business Acceptance and User Acceptance Testing
• Led the testing efforts for concurrent projects.
• Developed plans within Microsoft Project, managing the defect tracking process.
• Performed GAP analysis; tracked status of multiple projects.
• Managed the daily life of the project, to include QA sign-off; reporting project status/deliverables; meeting with all of the various parties to review, make necessary changes, and then final document would be presented and signed off.
• Validated large volume of print output and conducted manual based testing.
• Developed Test Strategies, Integrated Test Plan(s), test schedules, requirements traceability matrix, test scripts and test cases.

TECHNICAL SUMMARY:

Expertise: Quality Assurance, Web-based Applications, Java Applications, Client Server Applications, .NET, Telecom, Oracle, SQL Server, Manual Testing, SQL (Select Statements, Joins, Inserts, Unions), Regression Testing, User Acceptance Testing (UAT), Systems Integration Testing (SIT), Agile/Scrum, Testing C++, .NET, VB, Web and Mainframe applications, Mercury Test Director & HP Quality Center (Administration Level), Mercury WinRunner (Automation), XML, Rational Clear Quest, Rational Clear Case, Rational Robot (Automation), HIPPA, MS Office, MS Project. Healthcare, Retail, Banking, Finance, Telecom, E-Commerce domains.

PROFESSIONAL EXPERIENCE:

Confidential

Lead QA

Responsibilities:

• Responsible for Positive, Negative, Regression testing on various projects

Confidential, Greenwood Village, CO

QA Lead

Responsibilities:

• Responsible for Test Case development, Test Case execution, Metrics reporting
• Responsible for Management of Functional, Systems Integration, Regression testing in an Agile environment

Confidential, Minneapolis

QA Lead

Responsibilities:

• Responsible for Master Test Strategy development and management of all QA activities.
• Responsible for development of Program level Traceability Matrix
• Responsible for Management of Functional, Systems Integration, Regression testing in an Agile environment

Confidential

QA Program Manager

Responsibilities:

• QA Manager for the Mobile Digital Payments Program for Confidential
• Responsible for Master Test Strategy development and management of all QA activities.
• Responsible for development of Program level Traceability Matrix
• Responsible for Management of Functional, Systems Integration, Regression testing in an Agile environment

Confidential

QA Program Lead, Des Moines, IA

Responsibilities:

• QA Manager for a large inventory control system including 10 separate business streams.
• Responsible for Master Test Plan development and management of all QA activities.
• Environment consists of SAP, Microsoft AX, SQL Server, Salesforce.com, TFS, HP QC

Confidential, Denver, CO

QA Manager

Responsibilities:

• Responsible for QA process implementation and improvement
• Direct liaison with end client/customers on how to effectively manage a QA team
• Analysis of clients current environment in order to suggest process improvements
• Development of Test Strategies, Test Plans, Test Estimates, Requirements Traceability and all deliverable QA Documentation.

Confidential, Hampton, NH

QA Manager

Responsibilities:

• Mentored/trained QA team, as these were business professionals, not accustomed to QA
• Responsible for setting up and managing all testing processes and overseeing the various department leads for a CIS migration (from green screen to web-based system).
• Responsible for implementation and management of Test Management Solution
• Development of Test Strategies, Test Plans, Test Estimates, Requirements Traceability and all deliverable QA Documentation.

Confidential, Montgomery, Al

QA Manager

Responsibilities:

• Responsible for setting up and managing all testing processes and overseeing the various department leads for an ERP implementation for the Confidential .
• Training/ Mentoring of business leads in QA
• Responsible for managing testing throughout all State agencies for Integration and User Acceptance Testing
• Development of Test Strategies, Test Plans, Test Estimates, Requirements Traceability and all deliverable QA Documentation.
• In charge of coordinating testing efforts of 300 + department leads throughout the Confidential
• Documented and Implemented QA Processes

Confidential, Knoxville, TN

QA Manager

Responsibilities:

• Responsible for setting up and managing all testing processes and overseeing the various department leads for a large Integration Project.
• Development of Test Strategies, Test Plans, Test Estimates, Requirements Traceability and all deliverable QA Documentation.
• Management of all related QA tasks within Seapine Test Track Pro
• Web Testing, .NET, Web Services Testing, Ecommerce (ASP.NET Storefront)
• Started QA Group for Confidential
• Hired staff - 5 direct reports in Knoxville
• Managed the efforts of 25 testers in India and China
• Implemented all QA processes

Confidential, Huntsville, AL

QA Manager

Responsibilities:

• Responsible for managing all testing processes and overseeing the various department leads
• Development of Test Strategies, Test Plans, Test Estimates, Requirements Traceability and all deliverable QA Documentation.
• Responsible for budget and estimates
• Management of all related QA tasks within HP Quality Center 10
• Coordinating testing, testing timelines, and scheduling testing support tasks.
• Tracking and reporting issues.
• Traceability Matrix, SQL Server 2008, Microsoft SharePoint 2010
• Implementation of QA Process

Confidential, Knoxville, TN

Testing Project Manager

Responsibilities:

• Responsible for managing all testing processes and overseeing the various department leads
• Development of Test Strategies, Test Cycles.
• Coordinating testing, testing timelines, and scheduling testing support tasks.
• Tracking and reporting issues.

Environment: Traceability Matrix, SQL Server 2008, Microsoft SharePoint 2010

Confidential, LA

QA Analyst

Responsibilities:

• Responsible for all Quality Center management (Requirements, Test Plan, Test Lab and Defects Modules) for Loans Division.
• Development of Test Plans and Test Scripts.
• Coordinating testing, testing timelines, and scheduling testing support tasks.
• Tracking and reporting issues.

Environment: IBM iSeries, Argo Keys, HP Quality Center

Confidential, DE

Test Manager

Responsibilities:

• Responsible for running and overseeing UAT effort.
• Managing the daily life of the project, to include QA sign-off for each of the various milestones. Developing test plans and test cases.
• Coordinating testing, testing timelines, and scheduling testing support tasks.
• Tracking and reporting issues.

Confidential, Enfield, CT

Test Manager

Responsibilities:

• Led the testing efforts for 2 concurrent projects at Confidential Financial Group.
• Developed plans within Microsoft Project, managing the defect tracking process within Quality Center and resource scheduling of 15 people (to include Test Leads, Automation Leads and Test Analysts.
• Managed the entire testing life cycle using all components of HP Quality Center.
• Validated large volume of print output, d eveloped test schedules, requirements traceability matrix, test scripts and test cases. Led the Systems Integration and the User Acceptance Testing (UAT) efforts.
• Responsible for installation, implementation and management of Mercury Quality Center, to include development of Test Strategies, Test Plans, Testing Project, within an Agile/Scrum development environment.
• Teamed with and mentored other members of the team.

Environment: .Net platform; web based apps as well as legacy systems.

Confidential, Boston, MA

Test Lead

Responsibilities:

• Led the testing effort for the merger of Houghton-Mifflin and Harcourt publishers.
• Performed GAP analysis within each of the companies and mapping those GAPS to test scenarios.
• Developed test plans and kept track of the status on multiple projects.
• Developed test schedules, requirements traceability matrix, test scripts and test cases.
• Development methodology was Agile.
• Validated large volume of print output, lead daily defect triage meetings. Created XML data whenever necessary and performed some of the more complex testing, specifically dealing with SQL (Select Statements, Inserts, Updates, Joins, Unions) back end validation.

Environment: PeopleSoft to SAP migration, Sybase to Oracle conversion, HP-Mercury Quality Center, Mercury Test Director, development in a .NET environment, client server apps; web based apps (order management system), as well as some legacy apps.

Confidential, Portland, ME

Systems Integration Test Lead

Responsibilities:

• Developed and executed Integration Testing
• Ensured new infrastructure was identical and performed integration tests on new infrastructure
• Conducted application analysis to determine Systems Integration and identify transmissions and channels to effectively validate that the systems function properly once the applications were migrated.
• Validated large volume of print output, developed test schedules, requirements traceability matrix, test scripts and test cases.
• Performed basic unit integration test to ensure connectivity along all the identified components.
• Data Center Applications were delivered in Waves (according to complexity) and were deployed approximately every 6 weeks.

Environment: .NET, CB apps, basic client server apps, web apps as well as legacy systems.

Confidential, Duluth, GA

QA Lead

Responsibilities:

• QA Lead involved in all processes of the SDLC. All testing was manual based testing.
• Developed test plans, test schedules, requirements traceability matrix, test scripts and test cases from use cases for a size profile analytic application. This particular software was marketed to all of the various companies owned by Federated Systems (Macy’s Bloomingdales, Saks) and was tweaked to fit into the particular environment.
• Wrote complex SQL (Selects, Joins, and Inserts) queries for data validation with joins, selects, and updates. Managed UAT test cycle. My particular piece was a web based order management system.
• Responsible for mentoring and scheduling the efforts of 3 - 5 junior level testers. Test management tools used were Compuware (CARS), Mercury (Quality Center) and Rational ClearQuest.
• Managed the daily life of the project, to include QA sign-off as each of the various milestones were met. FSG had a very precise process for managing the SDLC. Responsible for reporting % complete each week of deliverables. After creating a rough draft, would set up a meeting with all of the various parties and all would review, make any necessary changes and then a final document would be presented and signed off, then placed in ClearCase.
• Teamed with and mentored other members of the team.

Environment: Client/server (with Oracle backend), n-tier web based apps and mainframe. Heavy use of Microsoft Office Suite (Word and Excel).

Confidential, Memphis, TN

QA Software Test Engineer Lead

Responsibilities:

• Performed as QA Lead on a project called XML Auto Upload project. Functioned as the QA representative throughout the SDLC. The specific application was an Auto Upload process where a Doctor’s office would take patient information and send it from their system, where it is converted to XML, to the particular Health Care Provider and populated into the provider’s Patient Management System.
• Managed the day to day activities of the project, and was responsible for QA sign off as we met the various milestones. As part of the Lead role was the person that determined whether the code was to be released into Production environment. Was in charge of developing and executing a UAT Test Strategy, to include development of the UAT Test Plan, Test Scripts and XML test data from use cases. Maintained project plan with Microsoft Excel.
• Oversaw the execution of the test cycle and reported/maintained any defects within Mercury Quality Center and Rational ClearQuest. Developed and executed manual test scripts and test cases utilizing Mercury Test Director (Quality Center), Rational ClearCase, ClearQuest, SQL and XML.
• Data validation was done by writing advanced SQL queries within the TOAD application. The data was uploaded via XML and done through a Java Web Service to an Oracle Forms application.
• Provided back-end and front-end GUI testing, within a .NET environment. The data was uploaded via XML and done through a Java Web Service to an Oracle Forms application. HIPPA regulations were used during this project.

Environment: .Net, Oracle, Java.