SUMMARY:

• Experienced Program Manager with MBA Degree, PMP Certification, PMI - ACP Certification, CSM Certification and 20+ years of IT/Business experience in healthcare, financial services, HR, and telecommunications systems within enterprise IT environments. Knowledge includes 18+ years of project management skill and familiarity with implementing portfolio management activities and processes.
• Accomplished Information Technology professional with broad experience in Portfolio/Project Management (PPM), Project Management Office (PMO), Process Improvement Strategies, Quality Assurance (QA), Software Testing and Training.
• Proven track record of assisting organizations identify operational inefficiencies, improve systems, achieve vertical and horizontal integration, completed assessments of IT organization resource staffing improving staff retention and engagement, and improving their bottom line.
• Experienced in performing routine process audits, extensive gap analyses and technical reviews for projects, gathering details utilized for pricing project services, and providing supportive documentation. Created multiyear IT roadmap with multi releases, timelines, risks, status, for senior executives.
• Provided comprehensive project metrics and reports to evaluate projects and assess results on a monthly basis. Developed risk assessments, risk mitigation strategies, risk management and contingency plans to evaluate and manage high risk projects.
• Reviewed, evaluated, formulated and executed project plans, schedules and budgets for small to mid-size IT and organizational projects.
• Demonstrated facility for presenting wide-ranging concepts to business, technical, and senior management.
• A confident presenter with excellent communication skills, both oral and written. Skilled in creating effective connections and powerful presentations that help to clarify concepts that influence senior management and help to gain approval for implementation of strategies.

TECHNICAL SKILLS:

Testing Tools: Selenium, Quality Center (HP ALM), Load Runner, Win Runner, Quick Test Pro, Rational ClearQuest

Project Management Tools: VersionOne, Clarity

Operating Systems: Windows 9X/ME/2000/XP, UNIX (Sun Solaris, HP)

Web Environments: Java, JSP, HTML.

Databases: Oracle, SQL Server, Sybase, DB2, MS Access

PROFESSIONAL EXPERIENCE:

Confidential, Baltimore, MD

QA/QC Consultant

Responsibilities:

• Responsibility for review and report on vendor technical documentation related to systems requirements and design, development, testing and implementation of the new projects to include monitoring stakeholder engagement, communication and change management.
• Function as an Agile Coach/Transformation Manager/Back Up Scrum Master while working with application development teams and Technology Managers in providing coaching and training on Agile methodology and Agile processes.

Confidential, Baltimore, MD

Project Manager

Responsibilities:

• Conducted a comprehensive business process improvement focused program evaluation for the Confidential 529 Employer Sold College Savings Program. This included conducting extensive stakeholder/business partner interviews, stakeholder feedback analyses, and operational process assessments. This involved performing detailed end to end analyses of operational processes and system interdependencies and the evaluation also included technology, risk and security assessments for the program.
• Responsible for building and maintaining relationships with key business partners and key stakeholders. Shared and leveraged past experiences, key learnings and best practices to enhance the client experience and introduce solutions to improve it.
• Effectively managed the revamp of the overall program, including connectivity to the overall client experience strategy.
• Worked within financial organization to study the organization's mission, value proposition, strategic focus, and stakeholder requirements, using them to define, measure, analyze, improve, and design project controls and escalation protocols for operational improvements.
• Served as a primary thought leader in the efforts to enhance the existing program model and the development of a program governance structure to promote more effective project management and increases in client satisfaction levels.
• Evaluated current environment against best practices to establish a minimum set of project management standards and project deliverables. Used PMP certification knowledge.to identify best practices. Participated in marketing activities, including market research. Standardized what “agile” means across organizations with CSM and PMI-ACP training. Used CMMI practices to improve the existing work practices.

Confidential, Washington, DC

Agile Project Manager

Responsibilities:

• Built an understanding of client’s business organization, objectives and technology environment.
• Communicated effectively and professionally with client to identify business needs and evaluate alternative solutions.
• Managed the piloting of alternative technologies, and presented results concisely to senior management to ensure data-driven decisions and enhance customer satisfaction. Used PMP certification knowledge.to identify best practices. Standardized what “agile” means across organizations with CSM and PMI-ACP training. Interviewed, hired and managed a team of technical staff which consists of a Technical Lead, SharePoint and Drupal Software Developers, Business Analysts, Test Automation Engineers, a Quality Assurance Analyst, UI/UX Architect, and a Technical Trainer.
• Performed extensive gap analysis and technical reviews for prospective projects, gathering details to utilize for pricing project services, and providing supportive documentation. Identified and mitigated project risks and documented and tracked them to completion.
• Shared the Scrum Master role with a technical lead to facilitate key events/meetings, including daily stand-ups, sprint planning, backlog refinement, and sprint retrospectives. Identification and removal or mitigation of any impediments to team progress.
• Reviewed, evaluated, formulated and executed project plans, schedules and budgets for small to mid-size IT and organizational projects.
• Provided comprehensive project metrics and reports to evaluate projects and assessed results on a weekly/monthly basis. Modeled requirements as user stories and acceptance criteria in sprints. Used CMMI practices to improve the existing work practices.
• Created and/or contributed to project deliverables and reporting (burn-down charts, stakeholder analysis, sprint narratives, etc.)
• Ensured development and testing activities were in sync with expected software/product requirements and expected customers’ outcomes to increase customer satisfaction.

Confidential, Washington, DC

Project Manager

Responsibilities:

• Primarily responsible for the independent quality assurance (IV&V) reviews and analysis of the projects' design, development, testing and implementation activities. Worked with project managers and planning personnel to help keep projects on track for success and to ensure that all phases of the project are conducted using best practices in IEEE Standard 1012-2012 for I V & V. Standardized what “agile” means across organizations with CSM and PMI-ACP training. Used CMMI practices to improve the existing work practices
• Ensured client IT systems, services and project deliverables met established cost, schedule and performance specifications.
• Supported security certification verification and accreditation activities and project acquisition/implementation requirements.
• Supervised staff including Deputy Project Manager, Software Developers, Project Coordinators, Test and Evaluation Leads, Test Engineers and Security Engineers. Used PMP certification knowledge.to identify best practices for IV & V.
• Led system evaluation, integration testing, quality and operational assessments, and review of project deliverables for quality and accuracy.
• Performed risk analysis on pertinent systems to identify the risks.
• Outcome used to develop an overall test strategy, which included defining scope, selecting applicable testing techniques, defining acceptable test coverage metrics, defining the test environment, and developing particular tests based on threats, vulnerabilities, and assumptions uncovered by the analysis.

Confidential, Washington, DC

Program Manager

Responsibilities:

• Managed 60+ member team in dynamic and challenging environment in multiple locations in the DC area. Led support of design and development of test plans and perform technical testing efforts for the Confidential new releases and production deployments: including hands-on testing, developing deliverables, ADP’s (spell out all acronyms, please), participating in status meetings and reviews, coordinating work with the development leads. Used PMP certification knowledge.to identify best practices.
• Led the program and project staff and ensured the impacts and interdependencies between technology products and technical programs are identified and managed while ensuring initiatives meet the goals and objectives as approved by the executive leadership team.
• Supervised Deputy Program Manager., Sr. Project Managers, Project coordinators, Agile SME’s, Quality Assurance Analysts and Financial Analysts. Provided performance feedback, conducted goal-setting sessions, and conducted annual performance assessments. Assisted in skills development and training assessments for the Program staff. Made recommendations on hiring, firing, advancement, promotional or any other change of status of direct and indirect reports. Served as primary POC for technical direction and day-to-day management.
• Negotiated the performance of activities and coordinates the testing of test driven development (TDD) with team and their managers.
• Managed allocation of resources within the program(s) to meet work fluctuations and budget and time constraints in the delivery process. Responsible for the end to end delivery of assigned initiatives. Ensured that all teams maintained adequate staffing with qualified staff.
• Coached to clarify assignments and deliverables; served as a mentor in agile project management practices, reviewed quality of work and managed the integration of team member’s work. Excel dashboard reports and performance metrics produced and reported on monthly.
• Provided both verbal and written communications regarding program issues, risks; status, direction, and recommendations for improvements to senior management. Continually improved program and process efficiencies and effectiveness to .Used CMMI practices to improve work.
• Managed resource assignment and tracking to the project plan and project schedule in coordination with the line of federal government managers, sub-contractor program managers, and stakeholders. Standardized what “agile” means across organizations with CSM and PMI-ACP training. Implemented governance for platform identity management systems with role based access control. Facilitated application security program governance covering standard development and test activities. Managed rollout to test engineers to evaluate the Identity Access Management (IAM) of assigned systems.

Confidential, Silver Spring, MD

PMO Project Manager

Responsibilities:

• Provided supervision, technical project management and oversight of internal contract staff in the NOAALink Program Management Office. The team included management, training, and business analysis personnel. Standardized what “agile” means across organizations w/CSM and PMI-ACP Training.
• Assisted program office director in setting standards, monitoring results, and providing the framework required for the customer to select the appropriate PMO projects. Enabled the successful completion of all projects with monitoring, guidance, processes and tools. Established project performance measures and conducted research into project-related issues to support customer decision making.
• Developed strategies for the formulation of PMO approved guidelines for IT project plans/schedules including scope, cost, schedule, quality, resourcing, risk identification & mitigation, training/communication and the implementation of Agile based execution.
• Interfaced and established rapport with Contracting Officer Technical Representative (COTR) and government Contracting Officers and Program Managers, to ensure that projects were executed efficiently and deliverables met client expectations.
• Defined, in collaboration with senior management, how the project scope, goals, and deliverables should support business goals.
• Built, developed, and grew any business relationships vital to the success of projects. Influenced and elicited cooperation from a wide variety of sources, including upper management, third party vendors, and other departments. Assisted in development of statements of work (SOW).
• Ensured contract and task deliverables were completed and submitted on time and in accordance with program specifications.
• Ensured all project documentation was in compliance with agency policies, process standards, and Federal Acquisition Regulations (FAR), in the preparation of Bulk Purchasing Agreements (BPA) and Enterprise Level Agreements (ELA).
• Provided meaningful and timely reporting for weekly success metrics and reporting on adherence to project budget and forecast expenditures for program office contract staff. Used PMP certification knowledge.to identify best practices.
• Participated in business and proposal development efforts which resulted in the successful award of a multi-year contract.

Confidential, Suitland, MD

Sr. Process Improvement Manager

Responsibilities:

• Provided hands-on project management expertise for process improvement projects within the Population and Estimates Division.
• Led cross-functional teams, Project Managers, Business Analysts, and Developers to plan, manage, execute work and deploy all process improvement projects within the scope of the branch. Accountable for guidance of branch Junior Process Improvement consultant s.
• Restructured EPG (Engineering Process Group) sessions providing project management expertise, leadership, facilitation, training and subject matter expertise for the process improvement efforts in the Estimates and Projections division .
• Developed full-scale project plans and associated change control requests and communication documentation for branch initiated projects.
• Directed the development of Capability Maturity Model Integration (CMMI) process area practices that would align with the desired goal level of CMMI. Used PMP certification knowledge.to identify best practices. Standardized what “agile” means across organizations with CSM and PMI-ACP training. Used CMMI practices to improve work practices.
• Managed the development and maintenance of standards for CMMI. Provided CMMI process improvement expertise in support of program execution and internal process improvement activities. Determined the applicability of CMMI process areas to program environment.
• Conducted informal gap analysis of the processes and environment against CMMI, established project performance measures, drove the creation of action plans and recommended improvement strategies based on results of gap analysis activities.
• Organized and reviewed artifacts for compliance with CMMI, documented, maintained, and implemented new processes, and provided expert guidance on process improvement related activities. Actively participated in the implementation of and adherence to CMMI best practices department-wide. Produced full complement of project documents to include Project Charter, Risk Management Plan, etc.
• Developed and maintained a comprehensive QA plan that encompassed monitoring and review of all programs under the auspices of CMMI.
• Drove the development of process audit reviews, project deliverables, and ad hoc work products, as required.
• Hands-on involvement in all areas of Quality Management review of departmental process improvement and creation of data security and confidentiality guidelines and policies/procedures, audits, training and program delivery teams actions.
• Lead the "As-is' and 'Future State' process analysis for current processes. Established quality review guidelines for documentation review.
• Facilitated improved relations between business groups and technology departments by initiating project plan review sessions and post implementation sessions. Served as an advisor and implementer of client project management methodology and tools.
• Conducted project risk management assessment sessions, led post implementation reviews and represented strategic business unit in CCB Change Control Board meetings. Brought expertise gained from previous implementation experience using models such as PMBOK/ITIL-ITSM/ISO 9001 2001/2008 to enhance process management. Reviewed Process Asset Library (PAL) Components.
• Designed framework/provided training, mentoring to aid project staff in achieving advanced career levels.

Confidential, Washington, DC

Platform/Project Manager

Responsibilities:

• Responsible for complex program management tasks and development of standards and processes for project scheduling and process improvement. Duties included working with executives and director level management and speaking in business terms around impacts, progress, and next steps. Critical thinking skills helped to resolve problems/ present solutions, supporting corporate strategic objectives.
• As a Program Manager directed the progress of all projects within the assigned portfolio from beginning to end. Identified and managed inter-project dependencies, which included projects that crossed business units and/or had significant monetary impacts; therefore supporting strategic objectives for the corporation. Planned and tracked progress of all projects activities and dependencies using MS Project.
• Created and maintained Portfolio/Project Roadmaps for management progress monitoring and tracking the progress and intersection points of all of the active projects in each of the portfolios. Conducted weekly platform planning/status reporting meetings and phase gate reviews.
• Coached, mentored, motivated, project team managers/leads to ensure alignment of the Project Portfolio with the strategic plan of each of the business units. Continuously accountable for ensuring adherence to quality standards and reviews of project deliverables.
• Program Manager responsible for developing Service Level Agreements (SLA’s) for all cross functional support teams after facilitating months of negotiating sessions across multiple disciplined project teams and management levels.
• Simultaneously managed multiple projects ensuring on-time and within budget delivery. Responsible for managing the integration of vendor tasks and tracking of vendor deliverables. Experienced in managing multiple cross functional teams including subcontractors.
• Reviewed and assessed change requests, and requirements documentation to ensure smooth project progression. Identified and resolved issues and conflicts within and between various project teams. Defused tension among and between project teams, when it did arise.
• Developed and implemented ongoing PMO process improvements to platform operating procedures on the Acquisitions, Delivery, Contracts platforms resulting in reduced risk and improved predictability of project results.
• Facilitated role management and access certification audits for pertinent systems to validate compliance
• Conducted independent assessments of program compliance after implementation. Formal documentation review was held of deliverables from the Requirements Analysis phase through Test Planning, Execution and Reporting phases of assigned projects. Experience managing multiple cross functional teams including subcontractors.
• Developed and maintained a Project Portfolio Management Report to communicate the ongoing status of projects in the portfolio.
• Coordinated and integrated tasks and assignments between requirements analysis, quality assurance, configuration management and release management teams to ensure shared requirements that meet quality goals and were fully traceable through the implementation. Used PMP certification knowledge.to identify best practices. Used CMMI practices to improve work practices.
• Coordinated all phases (from analysis through implementation) of multiple related projects while successfully partnering with business unit service partners. Utilized experience in defining project scope and objectives, coordinating and/or developing detailed work plans, scheduling, estimating projects, establishing project performance measures, developing resource plans and creating status reports. Standardized what “agile” means across organizations w/CSM and PMI-ACP training.
• Implemented governance for platform identity management systems with role based access control.
• Facilitated application security program governance covering standard development and test activities. Managed rollout to test engineers to evaluate the Identity Access Management (IAM) of assigned systems in platform.
• Supported scanning of unstructured data across the organization’s environment, to ensure the creation of a single consolidated entitlement catalogue containing key identifying information. Assisted in preventing data breaches by verifying that the right users have only the right levels of access.
• Ensured the right level of security checking was being executed for applications under test, while making sure that the applications also provided a convenient user experience. Reviewed definitions in developing applications, of which endpoints users could access, according to the access schedule. Implemented test strategies for native mobile apps that gave users’ desktop-quality access from Android or iOS devices (iPad, iPhone) only to those endpoints they were allowed to access.

Quality Assurance Manager

Confidential

Responsibilities:

• Managed project development from beginning to end consistent with the company approved project management methodology.
• Responsible for assembling project teams, assigning individual responsibilities, identifying appropriate resources as needed, and developing schedules to ensure timely completion of projects under tight deadlines. Excellent communication and collaboration skills were utilized to maintain direct contact with business personnel, service partners, software vendors, and/or other designated areas.
• Developed best practices, techniques, and tools for project planning, execution, project management, ongoing milestone/deliverable tracking, communication, and key performance metrics. Planned and tracked progress of all projects activities using MS Project.
• Directed test case design and test procedures review for requirements coverage and resolved security issues that were uncovered during detailed design, code and test phases. Agile project management w/SCRUM and ITIL (CSI) Continual Service Improvement training used.
• Conducted brainstorming sessions with developers and test engineers for analysis of user stories and agile test strategy formation.
• Co managed agile team s directing sessions to plan releases/sprints, manage product backlogs, and participating in retrospectives.
• Implemented Quality Checkpoints, Quality Phase Gates and designed success criteria for each phase of project execution.
• Demonstrated experience in managing multiple teams and multiple work streams in a complex project environment.
• Developed full-scale project plans and associated change management, risk management and communication documentation.
• Accountable for project estimates, schedules, status reporting, resource management, risk mitigation, and technical test management.
• Responsible for management of QA staff, hiring and performance evaluation, quality management of all deliverables and estimating the resources and participation needed to achieve project goals. Planned and scheduled project timelines and milestones using Microsoft Project. Specialist in designing, implementing, and testing for POS/ERP/HRIS/HRMS/Time and Attendance Payroll Applications.
• Led the testing team’s activities through analysis, data conversions, interface development, change management, testing, and implementation of HR/Payroll/PeopleSoft Financials. Interfaced with the customer management team to manage scope changes and provide status updates as well as conduct regular meetings with the project team to flush out any obstacles. Oversaw the development of conversions, interfaces, and reports, as well as, managed the implementation activities of the employees and consultants on site.
• Designed framework/provided training, mentoring to aid project staff in achieving advanced career levels. Implemented Quality Checkpoints/Stage Gates and defined criteria for each phase of project execution. Used PMP certification knowledge.to identify best practices. Standardized what “agile” means across organizations with CSM and PMI-ACP training. Used CMMI practices to improve work.
• Formulated best practices security management procedure for post installation operating system hardening and security auditing. Directed projects involving development of new security and disaster recovery policies.