EMPLOYMENT HISTORY:

Lead Auditor/PI Specialist/ITPSO

Confidential, Egg Harbor City, NJ

Responsibilities:

• Provide unique Process Improvement (PI) expertise Confidential a Confidential Sigma Black Belt assigned to new project leadership.
• Provide lead auditor support to AFR - 200 customer to conduct Tier 3 audits according to quality management systems and models, including Confidential Acquisition Practices and the Acquisition Management System (AMS) relative to the National Airspace System (NAS).
• Strategize the program selection, stakeholder involvement, and internal work plans. Design, develop, and implement the methods from initial review through gap closure reporting for the Tier 3 Program
• Contribute to selection and development of apprentice auditor, new SMEs, existing SME team. Provide OJT and mentorship.
• Lead audits to evaluate program performance on NextGen-critical systems.
• Plan, coordinate, schedule, conduct audits. Write reports and executive summaries presented to sponsor, affiliated organizations, and oversight committees such Confidential the Acquisition Executive Board (AEB).
• Specialize in full audit on practices: Requirements Management (REQ) and Measurement and Analysis (M&A).
• Oversee audit on other practices: Program Management, Risk Management, Quality Assurance, Contractor Management, and Verification and Validation (V&V).
• Interface with CIO representative to report on Tier 3 progress and outcomes. Identify and address improvements that reach Confidential senior management and external organizations such Confidential the Government Accountability Office (GAO).
• Manage all audit data and internal process documentation. Produce extensive program metrics, data reduction analyses, and trending for status reporting and accountability reporting.
• Capture new business: Provide lead audit support regarding validity of Confidential ’s Confidential reporting to Department of Transportation (DOT).
• Design, develop, and implement the methods for agency-wide Confidential audit execution.

Confidential

Process Quality Analyst, Egg Harbor Township, NJ

Responsibilities:

• Selected to create and implement a CM/InfoMgt program specifically designed and tailored to meet the needs of the Confidential functional organization.
• Effort includes the design and development of policies, processes, plans, and procedures and an in-depth, continuous awareness training program. The CM Program touts the critical elements of iCMM, AMS, Confidential Enterprise CM, and industry best tenants and principles.
• Established plans to upgrade the program with automated workflows.
• Manage data, information, and configurations from concept through end-of-life.
• Continuing support of NextGen Air Transportation System ( Confidential ) and Enterprise CM. Manage full lifecycle system requirements baselines and traceability.
• Design data structure for departmental data through shared drives, knowledge portals, databases, and websites. Perform Novell rights management for dozens of IT customers. Designed and implemented knowledge base for organizational information. Also directed offsite vendors for IT services, COTS configurations, and procurements.
• Lead Document Intensive Reviews (DIRs) and gap closure reviews to evaluate program performance on NextGen-critical systems, based on the CMMI and Air Traffic Organization (ATO) Best Practices.
• Specialize in Acquisition Requirements Development and Requirements Management.
• Support Solicitation and Supplier Agreement Development, Risk Management, Project Planning, Project Monitoring and Control, Quality Assurance, Measurement and Analysis, Verification, and Validation.
• Recognized by the Confidential Acquisition Executive for playing a role in removing the Confidential ’s air traffic control modernization program from the Government Accountability Office (GAO) High Risk List and achieving acquisition excellence.
• Diagram and coauthor the DIR workflow process. Draft the gap preparation checklist and contribute to lessons learned. Data points used for status reporting, metrics, and trends.
• Perform ISO and CMMI peer and compliance reviews on several documents for the Test Standards Board (TSB).
• Support efforts to support or actuate coordination, planning, collection, and analysis of information leading to process management, PI, and quality control, compliance, and assurance. Perform special studies and evaluations for programs, directives, and systems.

Confidential

Business Process Analyst/CM Specialist, Chantilly, VA

Responsibilities:

• Provide expert-level support to the team.
• Update group and team policies, plans, processes, and procedures.
• Redesign the CM lifecycle and revise program documentation to reflect the new design.
• Promote the changes through management approval and implementation.
• Perform customer service analysis to ensure quality is realized at points of delivery.
• Develop metrics that provide quantitative support to qualitative assertions during reengineering efforts for quality and technical process performance.
• Designed processes to eliminate hardcopy workflows and migrate to automation. iCMM-Certified Organization:
• Participate in the development and services of the CM Program at a process and policy level for an Confidential second-level service organization.
• Serve Confidential a local Administrator and a local Coordinator for the Confidential ’s national WebCM tool.
• Provide Subject Matter Expert (SME) support for Functional and Physical Configuration Audits (FCAs/PCAs) on Remote Monitoring and Logging System (RMLS).

Management Information Systems (MIS) Lead

Confidential, Fairfax, VA

Responsibilities:

• Anchor the CM and Engineering PI team, including data evaluation, certification, and assessments. Measure processes to establish metrics and evaluate processes and products. Collect and analyze measurements leading to metrics. Generate detailed metrics models, reports, and presentations.
• Represent the CM engineering and maintenance organizations during internal and external ISO and Quality Management (QM) audits. Train CM team according to ISO awareness training. Develop and enhance work instructions for daily CM activities.
• ISO-Registered Organization: Oversee the CM Program’s Electronic Product Data Management (ePDM) System, which comprises the Library Management System (LMS), the Domino.Doc electronic file repository, a portion of the Confidential ’s Local Area Network (LAN), the Intranet website portal, the CM Cruiser server tool applications, and the Lektriever file repository for all hardcopy documents (CI product data, software, program documents, technical reference, etc.) Support PCAs and verify/certify results. Integrate Corrective/Preventive Requests for deviations and nonconformances.
• Responsibilities include full lifecycle CM and process audits affecting 300+ NAS Laboratory systems. Practice process analysis, evaluation, design, compliance verification, product quality, and PI. Author the CM Lifecycle Process Reference Guide. Co-author the CM Plan. Provide substantive review of the Risk Management Plan for a special corporate project.

Confidential

Library Manager, Mays Landing, NJ

Responsibilities:

• Represent CM engineering organization during internal and external ISO and Quality Management (QM) audits.
• Train CM team according to ISO awareness training.
• Anchor the CM and Engineering PI team, including data evaluation, certification, and assessments. Measure processes to establish metrics and evaluate processes and products. Collect and analyze measurements leading to metrics. Generate detailed metrics models, reports, and presentations.
• ISO-Registered Organization: Oversee the CM Program’s Electronic Product Data Management (ePDM) System, which comprises the Library Management System (LMS), the Domino.Doc electronic file repository, a portion of the Confidential ’s Local Area Network (LAN), the Intranet website portal, the CM Cruiser server tool applications, and the Lektriever file repository for all hardcopy documents (CI product data, software, program documents, technical reference, etc.) Support PCAs and verify/certify results. Integrate Corrective/Preventive Requests for deviations and nonconformances.
• Responsibilities include full lifecycle CM and process audits affecting 300+ NAS Laboratory systems. Practice process analysis, evaluation, design, compliance verification, product quality, and PI. Author the CM Lifecycle Process Reference Guide. Co-author the CM Plan.

Chief Operating Officer

Confidential, Smithville, NJ

Responsibilities:

• Oversee daily business operations (including Confidential contractor clients).
• Direct a small staff performing product development and marketing, storefront and virtual sales, website development and maintenance, business planning, data management and warehousing, project management.
• Establish and execute corporate Program and Quality Management Manual, including policies, processes, and procedures.
• Manage development of client quality goals and career outcomes, provide consultative training and expert coaching, monitor project status.
• Report PI, metrics, and performance outcomes and develop a corrective or progressive course of action.
• Develop client relationships and generate new business projects and partnerships. Draw, file, and review contracts.
• Manage a modest operational budget and several separate client financial accounts.

Confidential

Technical Publications Supervisor, Egg Harbor Twp., NJ

Responsibilities:

• Member of the Software Engineering Process Group ( Confidential ), a long-term New Jersey Operations quality management and PI initiative. Support efforts to analyze quality models in relation to the corporate Digital Systems Development Methodology ( Confidential ).
• Tailor SEI CMM Level 3 maturity processes for publications and web design.
• Contribute to special teams for CM and QA to enhance support functions during software development and testing. Provided feedback and process information during the separation of the Product Assurance Office (PAO).
• Develop and implement processes and bring projects from concept to completion.
• Conduct corporate training in various course paths. Create original texts, classes, and websites.
• Member of the proposal teams for ERSDS II recompete and TFM capture.
• Write, edit, control, and store documents regarding the Software Development Life Cycle (SDLC).
• Exercise autonomy in daily operations for a high-volume, quick turnaround publication shop.
• Generate metrics and tracking data in a self-designed MS Access database. Design the Documentation Database.
• Oversee expenditures, process flows, and resource allocation.
• Perform hiring, training, terminating, and monitoring. Supervise a staff of seven.
• Support product documentation for 18+ Confidential system projects.
• Confidential Publications SME and editing lead, provide substantive support to engineers, designers, analysts, testers, programmers, and other staff. Interpret standards and processes through implementation.
• Publish documentation and deliverables status on created CPDLC IA website tailored for the Confidential .

Confidential

Editorial Specialist/Technical Writer, Egg Harbor Twp, NJ

Responsibilities:

• Develop, implement, and follow processes; facilitate process improvements according to the customer’s Confidential quality model. Develop and/or revise standards, processes, and procedures. Develop the Writing Standard (with associated training) and Master Acronym Manual. Diagram work flows and process flows.
• Organize and manage the product repository and version control system for hard and soft copy, which involves process and procedure development, training, buy-in activities, and implementation. Provide on-the-job training for process users. Research industry best practices and ensure that applicable improvements were incorporated to existing processes.
• Author or update documents according to Data Item Descriptions and contract requirements (CDRLs), confirming high quality outputs that comply with department processes, procedures, and standards.
• Coordinate with software team to collect and manage the screen captures for user manuals. Follow the version control schema Confidential editing reviews progress. Ensure the quality and accuracy of all assigned products. Regulate the production schedule to ensure timely signature and delivery of products.
• Establish and maintain a database and associated procedures for housing all digital deliverables for 18+ ERSDS I and II Contract programs. Oversee check-out and check-in processing for deliverables. Using the version control system, log hardcopy deliverables incoming for editing or technical writing, scheduled editing/writing, and logged product completion.
• Provide substantive editorial reviews on internal products (management correspondence, presentations, and articles) before public release. Review and edit deliverable technical documentation in accordance with Government standards. Rewrite and reorganize texts and formatted documents.
• Conduct meetings with subject-matter experts and co-authors to validate content prior to final word processing and delivery.