SUMMARY:

• Extensive experience in Cisco UC/Voice/Video System/Solutions Testing, Professional Services Consulting and IT Operations/Management.
• Expertise in converged communications encompassing IP Telephony, IP - Messaging, IP-based Conferencing, and other unified communications solutions.
• Hands-on knowledge of testing and deploying Unified Messaging Solutions for major enterprises and service providers worldwide.
• Unified Communications/Collaboration Solutions: Cisco Jabber for various platforms (Windows, Mac, iPhone, iPad, Android); Cisco Spark, Cisco Spark APIs, Cisco Unity Connection (CUC), CUPC, CUCM, CUCME, CUP, Collaboration endpoints, Cisco Telepresence; Microsoft OCS & Lync 2010; Confidential Interactive Media Server and Unified Messaging Solutions.
• Mobile & Desktop Clients: System testing focusing on customer scenarios for enterprise as well as cloud environments, Agile Development Testing of Voice and Video Applications for various Jabber platforms (Windows, Mac, iPhone, iPad, Android).
• Internetworking Technologies: Routing and Switching, Network Security that includes VPN infrastructure design and implementation, Network Operations/Management.
• Virtualization: VMware vSphere ESXi
• Collaboration Deployment Models: Knowledge of Cisco Cloud, On-Premise and Hybrid Deployment Models.

TECHNICAL SKILLS:

HARDWARE/SOFTWARE: Cisco Jabber, Cisco Spark, Cisco Unified Communications Manager (CUCM), Cisco Unified Communications Manager Express (CUCME), Cisco Unity Connection (CUC), CUP, SME, CUBE, Cisco IP Phones,Cisco Telepresence, CTI-500-32, EX60, EX90, CTS-E20, Cisco desk Phone 79xx, 89xx and 99xx, Confidential Harmony 6000 Media Server, Sun Netra 120, 240 & 440 based Confidential Unified Messaging & Conference, Microsoft OCS, Microsoft Lync 2010, Netapp FAS 250, FAS270c, Procom NF700 and NF800 Network Storage Systems, Audio Codes Mediant-2000 Media Gateway; Cisco 2500, 2600, 4000 series Routers, Cisco 2900 ISR, Cisco 3900 ISR, Cisco 881 ISR, Cisco Catalyst switches, Cisco ASA 55XX, Cisco AnyConnect, Sonic-Wall, NetScreen, Checkpoint VPN-1 Gateway / Firewall v 4.x, Nokia IP650,Oracle, IBM Informix, SQL, Callgen, Wireshark, Spirent Annue Tool, Netem, Ixia, Visio Professional & Enterprise, Microsoft Project. Working Knowledge of Python and Selenium.

OPERATING SYSTEMS: CISCO IOS; Linux, Solaris, HP-UX, Mac OS 10.x. IOS 6.0; VxWorks; Windows XP/7/Vista/8, Windows 2003/2008 Server

PROTOCOLS: TCP/IP, IPX/SPX, Ethernet, Frame Relay, SIP,H.323, RTP, RTCP, MGCP, ISDN, OSPF, EIGRP, IGRP, RIP, STP, VTP, VLAN,SSL, IPSEC,TLS, VPN, QoS, NAT, ARP, IPv6, DNS, DHCP

PROFESSIONAL EXPERIENCE:

Confidential, Milpitas, CA

SENIOR SOFTWARE/QA ( DevTest/System Test) ENGINEER

• Performed system testing for Cisco Jabber™ platform - a unified communications application for PCs, Macs, Tablets, and smartphones and is part of Cisco's BYOD smart Solution. Cisco Jabber provides a single interface across Presence, instant messaging (IM), voice, video, voice Messaging, desktop sharing, and conferencing.
• Created test plans and feature test cases based on realistic customer scenarios that include on-premise as well as cloud collaboration environment.
• Designed and implemented test beds: examples include creating VPN environment to work with Cisco Unified Communications environment that included CUCM, CUP, AD/DNS, CUC; or VCS, with different Cisco IP video endpoints.
• Tested VoIP capabilities of the Jabber mobile clients in the Wi-Fi as well as in roaming environment.
• Performed video bandwidth adaptation development testing to improve the Video quality of Cisco Jabber clients.
• Performed development testing for Cisco Unity Connection- a Linux based feature-rich voice and unified messaging platform. Performed development testing for Cisco Unified Personal Communicator (CUPC).
• Performed pervasive feature testing across all Jabber Platforms to identify inconsistencies.
• Reported defects in CDETs. Other tools used were: Rally, TIMS, EDCS, and wiki.
• Worked with developers to isolate bugs and verify Fixes.

Confidential, Milpitas, CA

SENIOR SOLUTIONS ENGINEER

• Provided technical consulting to Confidential customers and partners implementing Confidential ’s VoIP product suite. This included Mereon 6000 series Media Server, Unified Messaging, IP multi-media Conference Bridge etc...
• Consulting included all phases of the product deployment lifecycle: Requirement Analysis, Installation, Product Evaluation, Pilot / Trial, Deployment, On-going Support/Troubleshooting, and Customer Site visits. Major Installations and Interop testing done at: IBM for Regus, along with Cisco/VisionOss; Sonus for AT&T; Suddenlink (NewBridge) in Texas; KPN in Netherland; Cable-Com in Switzerland; Credit Agricole Bank in France; ComHem in Sweden; IZN, Feducia and KPMG in Germany; Siemens HiPath8000 Next Generation Lab in Munich, Germany; Stony Brook University in Long Island, NY, etc…
• Designed, tested and deployed multi-site disaster recovery unified messaging solutions for major customers.
• Designed and implemented Confidential ’s Training Lab. Used the same lab. to provide training to Confidential customers on Confidential Voice Products. Customers trained includes: Siemens; Time Warner (TWTC); Sonus; Broad Bend; Comhem; Patriot Media, Covad, IBM, EarthLink, etc.. Assisted in the development of Confidential Training material.
• Performed Inter-op testing with all the major vendors: Cisco, Siemens, Nortel, Sonus, Sylantro, etc…

SENIOR SYSTEM INTEGRATION / TEST ENGINEER

• Worked as a lead engineer in Confidential System Integration/ Test Group.
• Implemented an automated test framework to perform verification of quality for Mereon 6000 Media Server.
• Configured, tested and performed troubleshooting on Confidential Mereon 6000 Media Servers, Confidential Unified Messaging (UM)/Conference Bridge (CB) Application Servers, and performed system integration with third party equipment.
• Configured and integrated third party components like Netapp FAS250, FAS270, Procom NF700 and NF800 Network Storage; Audio Codes Mediant 2000 Media gateways, Cisco and Extreme layer 2&3 devices.