SUMMARY:

Software Quality Assurance engineer with 10+ years’ experience in testing web, client/server, and business intelligence, and E - commerce software applications. Actively participated in all stages of the software development lifecycle. Collaborate with team members to enact test plans, track progress, and meet project timeline goals. Detail-oriented and resourceful in completing projects; able to teach, train, and motivate with a 'team player' attitude.

PROVEN EXPERTISE IN:

• Functional Testing
• Integration Testing
• Smoke Testing
• Regression Testing
• API Testing
• SQL
• UI/UX Testing
• Acceptance Testing
• Docker
• JIRA
• CQL
• Agile Scrum

TECHNICAL SKILLS:

HP Quality Center/ALM | JIRA | Salesforce | Confluence | SQL | Oracle | Microsoft Office | GIT | SourceSafe | Microsoft Project | Remedy | SVN | Jenkins | TOAD | Visual Basic | Docker | Ansible | Postman | iTest | UFT 12.53 | LeanFT | Ansible Tower | Visual Studios | Selenium | Visual Studios, Waterfall | Agile Scrum

EXPERIENCE:

Confidential, Raleigh, NC

Software QA Engineer

Responsibilities:

• Lead role in test automation with an Offshore team comprised of three QA developers and manual testing, actively involved in creation of detailed test plans, test cases, and test scenarios for application modules according to functional requirements and business specifications
• As a member of the Scrum team participated in daily standup meetings, project planning, backlog grooming meetings as well as retrospective meetings
• Utilized JIRA for defect tracking, defect reporting, and defect validation
• Worked closely with Development team, Product Owner, and QA teams to plan and coordinate releases
• Responsible for conducting smoke, functional, UI/UX, regression testing as well as ad-hoc testing of client’s web application
• Perform REST API and Backend testing utilizing Postman and writing CQL statements against Cassandra databases
• Deploy Release Candidates and builds to QA environments via Ansible Tower scripts

Confidential, Raleigh, NC

Lead Software QA Engineer

Responsibilities:

• Promoted to serve as lead QA Engineer of software development team, overseeing quality - assurance testing and teams for client software and systems development projects.
• Responsible for enforcing quality - assurance best practices and quality - control methodologies to ensure compliance with QA standards, federal regulations and customer specifications.
• Provide project team and senior leadership with reports on quality metrics, identified bugs and recommended fixes.
• Participate in daily Scrum meetings to provide QA estimates, testing progress and status of deliverables for the sprints
• Ensured adequate test coverage for different releases
• Develop test strategies, test plans, test scenarios and test cases based on business requirements and user stories
• Utilize HP Quality Center for test management and test reporting of different projects
• Work with project managers, development manager and product manager to help prioritize, resolve software defects and determine Release deliverables for project releases
• Conduct daily JIRA defect triage meetings
• Report and track defects in JIRA until resolution

Confidential, RTP, NC

Global Business System Analyst

Responsibilities:

• Responsible for Black Box, Acceptance and Integration testing for release. Also managing deployment of software releases in coordination with global IT site leads and other relevant stakeholders to deploy functionality successfully into multiple environments
• Plan and coordinate system release schedules with MES global customers
• Brief team members on expectations and project progress, and educate groups of end - users in the operation and nuances of system/software capabilities
• Perform black box, negative and positive testing
• Develop and execute installation and operational qualification documents in support of system validation
• Perform regression and integration testing of deployment packages
• Lead and develop end-user training of new products and software

Information Delivery Developer

Confidential

Responsibilities:

• Responsible for converting data into information that provides insight to our customers and advocate continual improvement
• Led the effort to convert standard global MES reports from Crystal Reports to Excel reports.
• This conversion saves BD $15,000 per manufacturing site in Crystal Reports licensing and distribution costs
• Activate/deactivate reports in the production MES Cockpit for all users
• Train End - users on reports features and functionalities
• Perform backend testing against Oracle databases
• Responsible for support and functional enhancements of the MES reporting catalog

Production Support

Confidential

Responsibilities:

• Provide 24/7/365 on call system support for BD's global MES Data Collection environment
• Maintain BMC Remedy ticket systems to record and resolve customer incidents and change requests
• Analyze and monitor existing network utilizing BMC Patrol for efficiency and effectiveness, including server performance, activity, memory, and disk space
• Maintain the 24 - hour on call MES Support phone one week of every month

Network Operations Analyst

Confidential

Responsibilities:

• Responded promptly to customer change requests to add and/or decommission servers and nodes in BD's enterprise network
• Coordinated server security, backup, and restoration measures for unplanned outages or other network security issues
• Monitored and diagnosed network system - level issues of performance, speed, reliability, and accessibility
• Led 8-person Six Sigma team in a project to reduce the number of non-critical alarms in BD's Operations monitoring console. This project saves BD $24,591 annually on operational support