Lead Test Engineer Resume MD - Hire IT People

SUMMARY:

15 years of experience in Information Technology and Telecommunications
Master of Science in Information and Telecommunication Systems and Bachelor of Science in Information Systems Management
Project Management Professional (PMP) 2010 - Project Management Institute
Detailed oriented, problem-solver
Ability to work within a team-oriented environment
Excellent written and verbal communication skills

TECHNICAL PROFILE:

Microsoft Word, Excel, PowerPoint, Project, Visio
JIRA, Confluence, Smartsheets
Microsoft Windows and Unix/Solaris/Linux Operating Systems
Testing, product certification and quality assurance (manual/automated)
SDLC/waterfall and agile development models
TCP/IP and other networking protocols
Network protocol analyzers/sniffers(Wireshark)
IXIA performance tools
Firewalls, DHCP and DNS servers
Switch, router and VoIP products
VoIP protocols (SIP and/or H.323)

PROFESSIONAL EXPERIENCE:

Lead Test Engineer

Confidential, MD

Responsibilities:

Lead Test Engineer for medium to large projects under the direction of the Program Management Office (PMO)
Developed functional and performance test strategies/methodologies for government system capabilities
Responsible for annual interoperability testing across multiple sites to ensure effective information exchanges
Managed test project life cycle including development of project plans, work breakdown structures, status reports and scorecards
Implemented best practices, process improvements and Standard Operating Procedures (SOPs)
Directed operations monitoring, reporting and maintenance drills to improve quality of service and timely resolution as expected by the PMO, including SOPs such as event/incident management, user access and request fulfillment management, change and configuration management, service monitoring and system administration, service helpdesk and records management compliance
Reviewed and approved all testing related documents including requirements traceability matrix, test strategy document, test plans, defect/issue tracking logs, test reports, templates and other deliverables
Consulted with senior level stakeholders, software developers, network engineers, system administrators and on-site coordinators on testing initiatives
Led Go/No-Go approval meetings prior to test initiation phase
Supervised junior team members, monitored project workflows and made timeline adjustments as required
Managed user acceptance evaluations, user surveys and 508 compliance assessments

VoIP Interop/QA Test Engineer

Confidential, Gaithersburg, MD

Responsibilities:

Responsible for verification and stability testing of VoIP products
Assisted Test Lab Manager in overseeing lab which hosted over 250 vendors
Developed test strategies and created test plans, procedures and reports
Configured and maintained test lab/networks and lab systems running Unix/Solaris/Linux and Microsoft Windows Operating
Performed interoperability/compatibility testing of proprietary Confidential Session Border Controller (SBC) product with various global strategic partners and products
Executed features, functions, stability and regression testing
Utilized network protocol analyzers/packet sniffers (Wireshark) for inspection/troubleshooting of networking and VoIP issues
Reproduced customer issues in the lab and provided feedback to software developers to improve product usability

Network Management Center (NMC) Engineer

Confidential, Germantown, MD

Responsibilities:

Resolved network issues with broadband satellite and VSAT networks to meet service level agreements (SLAs)
Configured and maintained Windows OS and UNIX computing platforms
Provided technical support to field technicians/installers
Monitored network alerts and analyzed system event logs
Created, updated and closed trouble tickets for service outages and maintenance windows through PeopleSoft system
Delivered outage notifications and customer updates
Activated and deactivated Confidential customer accounts
Collaborated with internal product engineering team to resolve Confidential proprietary software and hardware customer issues

Adjunct Professor

Confidential, Adelphi, MD

Responsibilities:

Educated undergraduate students on overall information systems concepts, the role of Information Technology in organizations and the relationship of information systems to the objectives and structure of an organization
Planned, designed and implemented innovative learning approaches, methods, tools and techniques
Assisted lead researchers in the design and execution of advanced molecular biological research studies at the National Institutes of Health (NIH) laboratory

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Lead Test Engineer Resume

MD

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