QA Software Engineer Resume Medford, MA - Hire IT People

TECHNICAL SKILLS:

PROFESSIONAL EXPERIENCE:

Confidential, Medford, MA

QA Software Engineer

Responsibilities:

Develop test cases
Work with engineers to address reliability, functionality, and performance - related issues
Develop test strategies, and test plans
Lead Supporter for all web portal testing. This testing offers Service Providers the opportunity to transact business, view performance data, and communicate online.
Actively working to establish an Auto Invoicing system for the Service Provider web portal using geo stamp for providers using mobile dispatching
Lead Supporter for all claim processing testing. This testing is to ensure that all business rules (new or updated/changed) are all consistently working and applied in the correct manner which also supports the organization’s revenue

Service Network Associate I

Confidential

Responsibilities:

Corresponded with service providers via mail, phone and Internet regarding any processing issues
Examined and evaluated service provider invoices to determine validity
Reviewed submitted invoices and compared to service provider rates, using mileage software and business rules in order to determine acceptance or rejection of payment on claim prior to processing
Researched incorrect purchase orders on service provider claims to determine validity of claim
Completed any and all additional duties as assigned

Service Network Associate II

Confidential

Responsibilities:

Researched customer inquiries regarding reimbursements and various concerns
Processed customer's payments with 100% accuracy on a daily basis
Identified area of concern and escalated claims to the appropriate departments
Increase CSI by mediating, investigating and providing feedback for customers and clients
Played an active role in fraudulent claim investigations to increase organization revenue
Partnered with Account Management to design and implement more efficient operational procedures to improve owner claims productivity

Customer Service Associate

Confidential

Responsibilities:

Provided quality service to customers by ensuring prompt and courteous service
Arranged emergency roadside assistance to disabled motorists for BMW, Chrysler, Volvo, etc. and also major insurance companies
Developed a positive rapport with service providers within the network
Actively participated in client visits, both potential and existing