SUMMARY:

• Experienced, hands - on Senior Level IT Professional with broad-based experience analyzing, testing, implementing and solving issues within business systems, IT applications & ticketing platforms.
• Dedicated to improving quality, procedures, streamlining processes, implementing new technologies, developing and mentoring staff and increasing productivity through innovative thinking and a technological mindset.
• Exceptional strategist with notable success in end-to-end Quality Assurance process with record of surpassing organizational expectations.

TECHNICAL SKILLS:

Core Competencies: QA e - Commerce, Python, .NET (vb.net/C#), PHP, JSON, XML, HTML5, CSS, AngularJS, WordPress, Drupal Frameworks Selenium WebDriver, .NET (Core and Framework), ASP.NET, Web API, RESTful web services Amazon Web Services Sql Server Query SOX/PCI DSS/FERPA

Tools: /Methodologies: Requirements Analysis System Migrations/Integrations SDLC - Waterfall - Agile - Kanban Git BuildMaster SourceTree Atlassian - JIRA, Bitbucket, Confluence TestRail

PROFESSIONAL EXPERIENCE:

Confidential, Austin, TX

Software QA Analyst

• Implemented Jira Cloud utilizing Agile Kanban and developed and managed customized modules that simplified Information Technology ticket creation and accurately reported progress and timelines.
• Analyzed business requirements and tested ecommerce website and mobile, backend services, BI, and SQL Stored Procedures that ensured optimal performance, scalability and integration functionality.
• Created application test plans and detailed cases and performed manual and automated testing, including e-Commerce, mobile, retail point-of-sale and .net customer facing applications
• Procured, configured and maintained website performance monitoring tool AlertSite to ensure optimal e-Commerce site performance that increased website optimization to 99.8%.
• Analyzed weekly website outages and developed and reported website up-time that achieved key performance indicators initiatives.
• Partnered with Information Technology team members and developed technical end-user documentation that supported Agile Change Management Process initiatives.
• Facilitated informal application process training and guided information technology and business unit team members to ensure software optimization.
• Researched automation testing framework methods and developed testing framework build out Python utilizing Selenium WebDriver.

Software QA Analyst / Support Administrator

• Created, documented, and executed test plans in TestRail based on comprehensive knowledge-base of business, processes, and systems, as well as new feature development.
• Developed business rules for optimized workflow of support request and development/bug request to improve level of service provided to the customers both internal and external.
• Investigate, Analyze & Document test results and engage developers with appropriate feedback.
• Provided escalated support tickets resolution for end-users.
• Created scope and technical requirements planning document for enterprise systems including HR Intranet and Dropbox File Hosting Service.
• Sourced, Configured & Administered Ticketing System (Zendesk) for global customer base of iFLY staff including customer facing and corporate user base.

Confidential, Tucson, AZ

Information Technology Analyst

• A liaison with Ticketmaster management & engineering teams, University executives and subject matter experts, fully planned and implemented conversion plan of Ticketmaster/Archtics on Confidential Campus.
• Project lead in designing, analysis, implementing, and administering document management system - DocuWare.
• Developed wire frames, work flow and record retention procedures in accordance with industry, Federal, State and University regulations including FERPA & PCI-DSS.
• Performed lifecycle management, printer networking, and daily hardware/application support for 300+ department users across Apple, Windows and Android platforms. Install, configure, and perform routine maintenance on system hardware and software including servers and operating systems.
• Represented College of Fine Arts to University Information Technology Services (UITS) in campus wide initiatives to centralize campus enterprise services including Cloud File Hosting Service, DocuWare Document Management System and ServiceNow Campus Implementation.

Confidential, San Antonio, TX

Information Systems Department - Support Analyst

• Managed assigned shift in 24-hour network operations center supporting Confidential Public Safety infrastructure and users.
• Authored Frequently Asked Questions (FAQ) and created Job Aids minimizing response time for 24-hour Network Operations Center.
• Ensured successful completion of multiple batch processing jobs in the city’s legacy IBM mainframe infrastructure.
• Member of team in deployment of BMC Remedy Customer Service solution to city wide departments.

Confidential, Tucson, AZ

IT Application Analyst

• Key team member in analyst & design role for a successful project modernizing Enterprise County Appraisal System from a legacy IBM Mainframe Application and Technology Platform to a modern Microsoft Application Platform including both internal appraiser interfaces and a modern website publishing statutory required public appraisal information.
• Worked with business department managers in defining overall information technology strategy toward the attainment of organizational goals.
• Communicated stakeholder requirements into deliverables such as user cases, user stories, workflow diagrams, data model diagrams and functional requirements.
• Analyzed existing manual processes and systems for conversion to automated processes within departmental capabilities.
• Evaluated alternative delivery paths to satisfy appraisal team’s requests and was involved in all technical aspects related to systems, system design and on-going user support.
• Worked in conjunction with management to coach team of developers in adoption of SDLC process (Waterfall Method) which resulted in 100% increase in successful completion of development