QA Engineer Resume

SUMMARY:

Over 6 years of experience in the entire Software Development Lifecycle (SDLC), from requirements gathering to releasing to production.
Experience working on Salesforce Service Cloud and Sales Cloud projects.
Proficient in Manual, Automation and Performance testing process with Tools like HP UFT/QTP, HP Load Runner, HP Quality Center and Selenium.
Experience in all phases of Software Testing Lifecycle with expertise in Integration and Functional, User Interface, User Acceptance Testing, Regression testing and Smoke Testing.
Experience working on projects using Agile and Waterfall methodologies.
Excellent consulting and communication skills.

TECHNICAL SKILLS:

Proficient with: Java, XML, HTML; Familiar with Javascript, JSON, SQL, APEX

Experience with: Salesforce, Web services (REST, SOAP), Jira, Zephyr, Confluence, HP ALM, Rally, Quality Center, SVN, MySQL, Oracle 11g, Eclipse, GIT, Slack, Unified Functional Testing (UFT), Quick Test Pro (QTP), JMeter, HP Load Runner, Selenium Web driver, Agile & Waterfall methodologies

PROFESSIONAL EXPERIENCE:

Confidential

QA Engineer

Leading overall quality assurance activities for HR Services on Salesforce Service Cloud in Healthcare domain.
Perform end to end testing in Salesforce environment including cross system integrations across multiple work streams.
Involved in requirements gathering, defining SFDC QA best practices, guidelines to improve system productivity, scaling and monitoring.
Provide overall testing support on SFDC administration, development and release management best practices in agile framework
Create Test data based on specific changes to validate schema changes, workflows, validations, triggers and code changes. Responsible for verification and validation of new features, functionalities and enhancements.
Write SOQL queries for validation and to fetch the sample data.
Working on testing activities like Test planning, Test execution per sprint, daily bug review across multiple team members and business stakeholders.

Confidential

Programmer Analyst II

Defined unified processes for documenting Test Strategies, Test Defects and other procedures to enable accurate and consistent standards for the team, thus reducing the overall testing window by 18%.
Led efforts to automate the testing suite of Go - To-Market applications, using Selenium WebDriver, with a goal of reducing backlog by 25%, while improving overall code quality.
Involved in transitioning some of the existing functionalities from Java based platform to Salesforce.
Configured various Profiles and managed Objects and Field level security for the application in Salesforce.
Analyzed Business Specific documents and involved in project planning, created and designed Test plans, Test Cases, Test Scenarios, Automated Test Scripts, Test Methodologies and Test Reports.
Administered team of 8 Quality Engineers, onshore and offshore, for Customer Support Applications
Reviewed execution reports, RCA and daily status reports to ensure quality of work is provided by vendors.

Confidential

Java Consultant

Created and managed custom objects, fields, formulas, validation rules, custom workflow, and approval processes
Assisted in the design and development of Apex and Visualforce components
Customized different page layouts and assigned them for different user profiles, customized tabs for business user groups.
Worked on Data Loader for import, update and export activities in Salesforce.com
Assessed new business requirements to develop standard objects like Accounts, Contacts, Leads, Reports and Dashboards.

Confidential

Java Developer

Integrated and used Agency Portal 4.x framework to provide web-based solutions to P&C insurance client.
Developed user interfaces using JSP, HTML, JavaScript, Servlets for uploading documents.
Performed Unit Testing, Integration Testing, peer code reviews and code fixes.
Developed and presented POC to the client as a solution to the new requirements.
Following Agile Methodology participated in requirements gathering sessions.

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