SUMMARY:

• Detail - oriented and focused professional. Recognized for outstanding work ethic, exemplary ability to adapt to diverse environments, and meet and surpass new challenges.
• Adept at managing group dynamics, as well as in leading, performing with, and guiding high-caliber teams of professionals.
• Equipped with articulate communication and interpersonal skills essential in building positive working relationships with professionals of all levels of the business.

PROFESSIONAL EXPERIENCE:

Confidential, Bethesda, MD

Test Administrator

Responsibilities:

• Provided superior customer service to all test candidates and ensured a safe, comfortable, and friendly environment
• Verified identification of test candidates, explained the exam process, and monitored test candidates while testing
• Investigated technical issues and provided technical support as needed
• Ensured the implementation of company rules and regulations and enhanced total value of exam content by ensuring test candidates followed all rules and regulations

Confidential, Sterling, VA

Test Proctor

Responsibilities:

• Facilitated operator qualification assessments pursuant to the Virginia Gas Operators Association guidelines
• Ensured the integrity of the data collected through the assessment process and performed troubleshooting on electronic devices as needed
• Completed reports for each assessment taken by a gas operator and managed databases and spreadsheets as directed
• Utilized great professionalism and decorum for each gas operator taking assessments and managed each testing session efficiently by ensuring they started and ended within guidelines

Confidential, Raleigh, NC

Test Administrator Assistant

Responsibilities:

• Participated in the Progress in Reading Literacy Study 2016, an international assessment of reading comprehension, providing trends and comparative data in reading proficiency after four years of primary schooling.
• Succeeded in administering four examinations in four geographically dispersed counties
• Conducted test sessions while maintaining proper data collection and quality control procedures and provided safe classroom testing environment
• Tested and prepared desktop and laptop computers for according to pre-defined specifications
• Completed and transmitted survey reports to headquarters detailing participation data and other statistics

Confidential, Chantilly, VA

Web Content Administrator

Responsibilities:

• Seamlessly managed the data transfer operations of the Confidential Office of Procurement from a legacy system onto a new Confidential content management system, successfully completing the project with more than 30 new coded pages
• Contributed to the development of new designs for the newsletter, as well as in responding to web form inquiries posted by website visitors
• Analyzed user requirements and business requirements as directed by the government client
• Supported web form inquiries by forwarding questions in a timely manner to appropriate personnel
• Examined electronic documents to determine whether they meet Section 508 federal usability requirements

Confidential, Falls Church, VA

Web Content Administrator

Responsibilities:

• Assumed responsibility in maintaining company web presence by managing and updating site content for numerous websites
• Implemented Microsoft SharePoint 2007 to create, modify, and remove access credentials, transfer data, and other administrative functions
• Utilized Adobe Photoshop to develop graphics, such as web banners, to post on websites

Confidential, Silver Spring, MD

Web Documentation Specialist

Responsibilities:

• Reviewed online documentation and webpages to ascertain compliance with department policies on electronic and information technology accessibility
• Produced monthly reports for program managers, the senior management, and technical personnel to identify accessibility compliance rates for webpages across the department
• Used Visual Studio to revise HTML code and support enterprise architecture and program staff
• Offered design change recommendations for online documentation and webpages not meeting compliance standards
• Leveraged technical mastery of Visual SourceSafe to implement proper versioning and documentation standards, as well as Accenture Digital Diagnostic Engine to gauge performance of web assets on the Web Content Accessibility Guidelines 2.0

Confidential, Arlington, VA

Technical Writer/Analyst

Responsibilities:

• Revised and enhanced specifications and design documents to align with industry best practices, thus improving deliverables turnaround time through the quality assurance process
• Consolidated customer data on information system requirements and provided recommendations on software product designs across all phases of the entire software development life cycle
• Managed work files, records, and revisions in ClearQuest and ClearCase

Confidential, Alexandria, VA

Technical Writer

Responsibilities:

• Evaluated technical information, developed and revised user manuals, system design, use-case documents, requirements traceability matrices, and version description documents for more than 16 database systems
• Supervised project operations, including identification of new documentation projects scope and timeline, as well as their impact on larger project plans
• Served as primary technical resource to support Microsoft Access Support (MAS) project and MAS customers nationwide
• Guided and trained new personnel, while coordinating with clients, analysts, engineers, and developers

Confidential, McLean, VA

Documentation Specialist

Responsibilities:

• Co-authored the Web MSQ/NDPIX Help systems, which allowed for a more efficient, responsive, and user-friendly operation
• Conceptualized test strategies, developed and ran test scripts, and submitted software issues to senior programmers and managers to ensure integrity and quality of web-enabled mainframe systems
• Drafted and revised technical documentation for the DEA software development life cycle for more than 23 mainframe systems and web applications

Confidential, McLean, VA

Helpdesk Specialist

Responsibilities:

• Seamlessly oversaw approximately 14,000 user accounts in Windows and mainframe environments while supporting more than 100 systems within a mixed Windows environment
• Facilitated training for employees and clients on systems and technologies used in the workplace
• Earned distinction by the client’s Assistant Deputy Administrator for Information Systems as a key player in the Help Desk acquiring the CMMI Level 3 designation