SUMMARY:

• Around 9+ years of professional experience in Software engineer.
• Expertise in testing Set Top Boxes vendors like Humax, Technicolor, Motorola, Arris, Cisco.
• Extensive experience in working on various test strategies and preparing Test Plans, Test Cases Test summaries and Analyzing Test Results.
• Experience in providing customer support in the entire Quality center related Technical issues.
• Experienced in troubleshooting the Customization issues in the modules of Requirements, Test plan, Test lab, Defects. Testing billing system of the STB.
• Experienced in software testing which involved development of test cases and test scripts and User Acceptance Testing (UAT)
• Strong analytical and QA/ testing skills, capacity for work and diagnostic ability, Gathering different kind of projects requirement. Covered Agile and Waterfall models of SDLC.
• Good understanding of configuration and functionality of CMTS.
• Hands on experience on testing network devices, Cable modem, Router, Guide over DOCSIS, DNCS servers, Out of band (OOB) encoding, Muxes and DSG mode for STBs.
• Good knowledge for IEEE standards, Router, Cable Modem, Switch, Ethernet and TCP/IP protocol; IPV4 and IPV6, packets, transmission data and OSI Model.
• Hands on experience with head end device installation, ISP and field operations.
• Good understanding on TCP/IP layers and protocol architecture.
• Good knowledge and understanding of Charter in house tools, TestRail, HP ALM QC, TMC automation, SWORD, Insight, Lab glass.
• Good knowledge on scripting languages and automation script writing and analysis with Ruby, Python, VB Script.
• Experience with business domain applications of cable and insurance industry solutions.
• Experienced in Test Design, Test Execution & Defect Management.
• Test Case analysis and design, Test Script development and Test Coverage.
• Good team player and fluent on communication to coordinate multiple teams, client vendors to resolve issues and find solutions.
• Experience in testing set top boxes (Cisco, Motorola & Pace).
• Hands on experience in testing of Web based and Client/Server Applications
• Used Bug & Defect tracking systems (Bugzilla) for entering and tracking of bugs.

TECHNICAL EXPERIENCE:

Quality Center ALM 11.0, QTP 10.0, Clear Quest, Tera - Term, Jira, TestRail, Open stack, Apache, Sea Change Server (VOD) 4.82/5.02, Motorola Head End DAC6000, EBIF, IPV4, DOCSIS 2.0, Arris DAC, CISCO DNCS, TS Broad caster, PL/SQL, UNIX, Linux, VBScript, JavaScript, Python, Ruby, Windows Server 2003/2008/2008 R2, TMC, Widows 7/XP

PROFESSIONAL EXPERIENCE:

Confidential, Denver, CO

Video Integration Engineer

Responsibilities:

• Involved in residential SBB environment set up of ADB 4731 CDM Set Back boxes for multiple head ends.
• Involved on troubleshoot of cable modem, SBBs on CMTS verifications, provisioning verifications.
• Troubleshoot for all head end Set back boxes.
• Involved with CSG billing and provisioning of Commercial SBBs.
• Involved in analysis ADB/Enterprise World box 1.0 boot up process.
• Involved on vuCaster 2.0 device configuration and set up requirement with SBBs.
• Involved on vuCaster 2.0 device test verification and troubleshoot process.
• Involved on Test plan, test cases creation, modification and execution of ADB new builds, regression.
• Troubleshoot of account related set back box and issue resolution.
• Involved on locators, channel lineup and package add process in premises of ADB SBBs from BMC tool.
• Troubleshoot, remote reboot and generate log reports from ADB.
• Involved with VOD configuration and integration with ADB 4731 CDM, World Box migration.
• Tested VOD assets in multiple head ends and VOD trick play functionality test scenario creation and execution.
• Created test plan, test scripts for EAS, VOD, Commercial Guide, CVS server related.
• Analysis and creation of test execution reports and defect log, fixes.
• Created and involved on issue track on Jira tickets and follow up with stack holders

Confidential, Denver, CO

Sr. Test Engineer

Responsibilities:

• Involved on coordinating task for third party vendor for provisioning and verification for remote mac phy set up.
• Involved and troubleshoot for CSG new account creation and issue track.
• Created and involved on issue track on Jira tickets and follow up with stack holders.
• Created documents for team to track the project task timelines, CSG Next Gen current and proposed flows and tracker for TMCs
• Performed verification for STB with DSG enabled features.
• Involved on database creation task, updated each controller, hubs and designated market area based on points system.
• Extensively work on head end, data center and find out network related issues.
• Involved on creating test suites in TMC and Sword with test script scenarios.
• Performed activation of Humax/Technicolor World box 2.0, flashing firmware, client code.
• Involved on troubleshoot for EC controllers, DNCS and DOCSIS side.
• Involved on creating world box 2.0 TMC environment for each TMC rack of new market.
• Created ruby automation script on TMC client tool to test functionality for Set Top box, video side.
• Involved on working closely on Network switching and ports verifications.
• Involved on verification of Network bridging and regain internet access with TCP, IP, DNS server verifications.
• Involved on CMTS file configuration and related issues.
• Involved on automation test analysis and identification of scenarios which can be automated from manual.
• Able to spin world box code push from TS Broad caster
• Involved on creating Jira ticket for current issues and follow up with various tickets related to task or issue to get resolve with internal teams.
• Involved with Defect triage calls and interact with current issues and update on tickets.
• Involved on test execution, batch run process and schedule the automation test cases from SWORD tool.
• Involved on Sanity, regression test and created UAT test scenarios for DVR, Settings, VOD, and My library functionality.
• Involved understanding on SWORD tool mapped with TMC server and understands Test cycle batch schedule in SWORD tool and reviewed status once cycle completes.
• Involved and created Test plan document, test strategy document.
• Actively involved on customer new account creation and add Charter gold, silver packages to CSG billing system.
• Troubleshoot components, cable modem, router, and PC on Glas devices and resolved issues remotely.

Confidential, Saint Louis, MO

Application System Lead Engineer

Responsibilities:

• Test coordination of the functionality of Set Top Boxes including the billing system.
• Created Charter Engg. Prod environment STB Inventory, include STB account detail to map STB with code push requirements.
• Installed and worked on GlasMinion STB-Roku devices for charter new market environment; client on site lab and head ends to states NC, MN, MI, WI, NE, NV, SC, MO.
• Performed health check report for Glas Minion devices connected to different environment and charter places.
• Developed Inventory management for Glas Minions at Jira Deployment.
• Involved test case creation and execution and report broadcast on QC ALM
• Created test suites and test execution process on QC ALM.
• Coordinated with various charter team to provide solution with specific type, model and code of STB to connect STB remotely with various environment.
• Performed activation of Humax WB, Motorola DCX, CISCO, Arris STB on CSG billing account systems
• Troubleshoot STB on account level issues with CSG billing system
• Actively involved on customer new account creation and add Charter gold, silver packages to CSG billing system.
• Involved and responsible for code push from CISCO DNCS and DAC.
• Involved test set up for Multiplexer (MUX) with multiple STBs and execute test scenarios.
• Performed automation batch cycle schedule and automation execution on TMC-SWORD
• Provided solutions for users on their daily need for specific type and model STB with current zodiac codes for their test purpose.
• Performed troubleshoot on STB with Linux-Unix platform logs and analyzed logs.
• Provided Access to Glas Minion devices which help them for decision making for release of STB Type and Model.
• Troubleshoot components, cable modem, router, and PC on Glas devices and resolved issues remotely.
• Created automation test scripts on Ruby with TMC time warner automation tool for image, text verifications.

Confidential, Saint Louis, MO

Video Test Engineer

Responsibilities:

• Test coordination of the functionality of Set Top Boxes including the billing system.
• Analyzed and Executed Test Cases based on software requirement specifications and Functional specifications. Testing HDMI output on different TV v/s STB’s.
• Reviewed the Business/ Functional/ System Requirement Specs, High Level Design Documents, Detailed Design Documents and Requirement Matrix.
• Involved in developing test plan, designing the test steps, writing Test Cases and running test scripts using Test Management Tool TestRail.
• Developing the test strategy based on the provided Test Planning and Test Specification Documents.
• Created Charter Engg. Prod environment STB Inventory, include STB account detail to map STB with code push requirements.
• Performed day to day health check for entire STBs at Lab and published Health Check report with current condition and status of the STB
• Worked with Quality Center Admin in customizing fields for Users and Assisted in creating users.
• Involved with troubleshoot for STB, Sling players, cloud player, MUX, devices and resolved issues.
• Regular based verification of right version of client code, app versions of STBs at Lab.
• Report the issues for each kind of STBs to DevOps team to fixed issues in timely manner.
• Created and reviewed test scenarios for DVR, VOD, Instant Upgrade, PPV, and EAS.
• Coordinated with Offshore team for day to day meeting to meet test delivery timeline, identify blockers and to meet test delivery timeline.
• Involved with Performance Latency Test with Active Video Team to collect data and reduce the latency.
• Involved on Performance test with Storm test tool and identify sustainable user load capacity for the application.
• Review test case execution process for offshore team and publish test report.
• Involved with onsite test execution and resolved clarifications for offshore team.
• Involved with Test Planning, created high level test scenarios for DCX, DCT (Motorola, CISCO, Humax)
• Created, Tested defects and worked on defect triage call for Jira defects.
• Designed STB Racks with various STBs family for Motorola, CISCO, Humax World box, Pace)
• Involved with cable-router modem test process with charter portal account subscription application.
• Used Jira as bug tracking tool for individual Vendor application and for logging defects, defect tracking, verification & closure activities.
• Involved with charter defect triage call for update defect reports, and resolved defects on timely manner.
• Performed functional, Integration and Regression test for all new released sprints using Manual and Automated Scripts.
• Involved in developing test plans and review test cases.
• Involved with cloud hyper client virtual cloud application test scenarios.
• Created test cases for cloud TV virtual STB player.

Confidential, Philadelphia, PA

Test Designer

Responsibilities:

• Prepared Traceability matrix, Test Plan and Test scenarios.
• Analyzed Business Requirement Document (BRD), Business Requirement Specification and Mapped Requirements with Test cases.
• Created Test cases in Microsoft Test Manager.
• Worked on dashboard, managed test planning, execution and defect tracking on QC ALM 11.0
• Test management process and analyzed result in QC ALM 11.0
• Facilitate the project and domain access to Quality Center as QC Admin.
• Performed integration, End-to-End, testing between front end web applications with Seibel call center applications.
• Monitored the project folders for business stakeholder as QC Admin.
• Performed system patch installment, server issues and
• Involved with migration projects, tested production server check outs.
• Executed UAT testing for the developed application software.
• Logged and tracked defects in Team Foundation Server and assigned to developers to fix the issue
• Worked on client insurance applications; Underwriting Work Bench, Agent Portal, CL Portal, Third party applications functional testing.

Confidential, Chicago, IL

UAT-Analyst

Responsibilities:

• Experience to test along with Agile and SCRUM team.
• Tested NYMEX based Electronic Settlement System (ESS) and generated bug-report.
• Logged and tracked defects on QC and Clear Quest and assigned to developers to fix the issue
• Executed Putty UNIX commands to check the logs in different files/folders/library and reported issues.
• Checked directories, files, messages, space occupied, performance of data by applied various UNIX commands
• Gap Analysis for old system to new system requirements
• Worked on ESS-EPS Integration project to tested new features and functionality.
• Reviewed Requirements, High Level Designs, and Low Level Designs and contributed process improvements.
• Updated test results, tracked, assigned and resolved defects in QC tool.
• Created Test cases and test execution on QC tool.
• Verified web application server, database server and compatibility testing.
• Tested Internal Interface server of client applications and tracked bugs
• Created test result report and worked on software process development approach on Agile Rally and Jira Altassian.

Confidential, Texas

Sr. QA Analyst

Responsibilities:

• Analyzed and Executed Test Cases based on software requirement specifications and Functional specifications. Testing HDMI output on different TV v/s STB’s.
• Reviewed the Business/ Functional/ System Requirement Specs, High Level Design Documents, Detailed Design Documents and Requirement Matrix.
• Developing the test strategy based on the provided Test Planning and Test Specification Documents.
• Worked with Quality Center Admin in customizing fields for Users and Assisted in creating users.
• Used QC as bug tracking tool for individual Vendor application and for logging defects, defect tracking, verification & closure activities.
• Involved in developing test plans and test cases.
• Identified and tracked project issues/risks and recommended solutions.
• Used Quality Center for documenting the test cases and bug reporting.
• Tested application builds on set top boxes, Samsung TV and QA environment.
• Tested super user customer defects and supported application solution.
• Take logs and recorded on different set top boxes, Motorola, DVR, Class A, Class B boxes.
• Executed test cases of bookmarks, browse, options, parental control, play, purchase, rentals, search
• Assisted client proposal development and client presentation.
• Participated in walkthrough and defect report meetings periodically.
• Actively involved in User Acceptance Testing and training of the end users.

Confidential, NC

QA Test Engineer

Responsibilities:

• Defined high-level system actors and Use Case text reflecting the scope of the project.
• Reviewed Requirements, High Level Designs, and Low Level Designs and contributed process improvements.
• Worked closely with Business Analyst, SMEs and provided QA approach, Test Strategies initially.
• Prepared Master Test Plans, Test Cases for projects; Direct Data Access, Sensitive Data Discovery, Rate Runner Enhancements.
• Documented test cases during requirements, analysis and design phases.
• Help prepared Final Application Test Report with bug analysis in Quality Center, QTP.
• Used File System Object, ADO Object, DOM (Document Object Model), Recovery Scenarios, VB Script Functions.
• Responsible for testing applications both in Client/Server and AS400 applications.
• Develop and manage data mining procedures and methodologies to benchmark individual and aggregate user and business trends; providing insight into business metrics driven by specific criteria to support all functional areas of the business by providing continuous intelligence for optimal decision making purposes if you want to show data mining experience
• Analyzed and Checked Markets, States, Fico Scores and payment options to check base rates on specific tiered rates.
• Documented results of UAT testing and provided appropriate results to IT & S personnel.
• Tracking defects and logged defects on Quality Center.

Confidential, NC

UAT Tester

Responsibilities:

• Executed more than Test cases each for newly developed applications Rate Runner, RAPid Link,Loan Central, DPI, DEU, Doc Stations for mortgage loan applications software for used for internal, external purpose and found defects and notified to Business Analyst/Developers.
• Performed test driven development used XMLTestSuite to develop tests for existing applications checked business rules written in XML files and execute test scenarios for functional testing.
• Manage to test application in Agile Environment.
• Tested EDI transactions264 for mortgage insurance.
• Involved on regression testing, UAT testing
• Reviewed test scenarios and executed UAT testing.
• Involved on user defects and follow up with the fixes and re execute UAT testing.