SUMMARY:

• Four years of experience in manual testing.
• Three years of experience in automation testing using Selenium WebDriver in Java and C# programming code for software quality assurance.
• Four years in software troubleshooting analysis.
• Three years of experience in RESTful web service testing.
• Familiarity in JavaScript programming.
• Background knowledge in HTML5, CSS, AngularJS, and MVC.
• Four years of experience working in an agile environment.
• Background experience writing user stories.
• Three years testing front - end and back-end web applications.
• Created automated testing frameworks with Selenium WebDriver from scratch.
• Three years of experience in Java programming.
• Background experience in Cucumber and TestNG testing framework tools.
• Strong familiarity in web tier architecture.
• Background experience using JIRA bug defect tracking system.
• Two years of experience in C# programming.
• Familiarity with the Confluence test case management system.
• Three years of experience using MySQL database management system.
• Three years of experience using Linux commands.

TECHNICAL SKILLS:

Software/Systems: MS Office applications; MS Word, Excel, Outlook, and Access with exposure to relational database management systems, MySQL, TestNG, SoapUI/REST API, Jenkins, J-Meter, Windows 7, IntelliJ, Git Version Control, Apache Maven, Apache Tomcat

PROFESSIONAL EXPERIENCE:

Confidential, MA

Software Quality Assurance Analyst

• Performed user-acceptance, regression, performance, and functional testing on desktop and mobile e-commerce web applications provided by The J. Jill Group using manual and automation testing procedures.
• Written SQL queries for back end validation.
• Participated in daily stand up and triage meetings regarding status reports on various projects while working in an agile small team environment.
• Prioritized various projects based on the levels of urgency and severity.
• Written automated test scripts in Java code using Selenium Webdriver.
• Written, reviewed, and executed test cases for all projects using Confluence test case management system.
• Performed troubleshooting analysis in various web browser-based environments in desktop and mobile applications.
• Used TestNG framework tool for back-end application testing.
• Written detailed bug defect submissions in Jira and by prioritize in terms of the level of severity and urgency.

Confidential, Boston, MA

Software Quality Assurance Analyst

• Analyzed requirement specifications in order to formulate test coverages and to build test cases.
• Worked with project managers on writing test plans and test strategies that are detailed and organized for personnel contributing with software testing projects.
• Provided strong debugging and troubleshooting skills for various testing procedures.
• Written detailed test cases using Confluence for various assignments.
• Written automation test scripts in Java code to implement various functionalities to perform certain testing methods.
• Create automated test suites for custom applications.
• Performed system, unit, regression, and performance testing on front end and back end web applications using manual and automation testing methods.
• Tested Restful API web services using the SOAP-UI application platform for load and performance testing procedures.
• Worked with MySQL database management system for verification testing by writing SQL queries.
• Used Linux to enter various commands to navigate the entire operating system when doing various testing projects.
• Written detailed documentation submissions using Jira and by prioritize in terms of the level of urgency and severity.
• Used Cucumber and TestNG automation tools for creating and maintaining behavioral and data driven testing frameworks.

Confidential, Boston, MA

Administrative Support Representative

• Support productivity and customer service reliability for clients and other business regarding insurance matters.
• Provided efficient skills using Microsoft Office software tools; Microsoft Word, Excel, PowerPoint and Outlook in order to verify and record financial data.
• Assisted department personnel with various projects regarding data analysis while extracting, manipulating, and cleaning large data sets to create usable financial reports by using R programming.
• Provided analytical and quantitative skills to perform various projects.

Confidential, Boston, MA

Boston Medical Center HealthNet

• Provided customer service care for clients regarding healthcare services and insurance information.
• Answered high volume phone calls in a call center environment.
• Provided strong multitasking capabilities.

Confidential, MA

Claims Representative

• Provide customer service reliability for clientele regarding property casualties.
• Processed various insurance claims regarding automotive, property, workers compensation, and theft information for the customer to be assigned to an adjuster.

Confidential, Boston, MA

Customer Service Representative

• Facilitated banking services for clients and business owners.
• Assisted with the opening of checking and saving accounts for students at Confidential