SUMMARY:

• Results driven Information Technology (IT) professional with extensive experience in all key QA/Test disciplines which include requirements gathering, reviews, IT audits, project planning, product release, test management, and hands on testing experience with automation, manual, and performance testing.
• Leading teams of over 18 professionals whether local or offshore resources.
• Experienced with SDLC/STLC waterfall methodologies and Agile (SCRUM Master Certified).
• Worked with various tool sets to include: Team Foundation Server (TFS/VSTS), JIRA, FlexDeploy, Microsoft Office Tools, Rational, Borland/Mercury/HP/Microfocus, Shunra, Perfecto, WebPerformance, SmartBear, etc.
• Projects included planning, documentation,, testing, user acceptance testing(UAT), and warranty support.
• Testing experience in various infrastructures: cloud, security, .net, data, multi - tiered client server, and mobility.
• Specializing in testing enterprise software (ERP-CRM) that manages business operations from order or data entry, web services, servicing, billing, and reporting. (i.e. Microsoft Dynamics, Salesforce.com, SAP, Oracle-EBS, and various other custom solutions).
• This includes writing basic database queries for data verification in Informix, MS SQL, and Oracle.
• Fluent in English and French.

EXPERIENCE:

Confidential, Irving

Senior Quality Analyst

Responsibilities:

• Primary responsibility is to lead the mobility testing effort which entailed the delivery of the test strategy, test reporting, test cases for all test cycles using HP/ALM as the repository and defect tracking.
• Testing included the unit, functional, regression and performance testing using LoadRunner and Perfecto for measurements of the mobile solutions integrated with EBS Oracle with the cooperation of the different business groups such as Supply Chain Management, Field Services, and Enterprise Asset Management.
• Provided onsite and in the field /support.
• Created testing and documentation to include; test plans, reports, materials, Quick Guides, and other user guides. This included testing the internal website for the employees.
• Became certified with the Perfecto automated tool as an administrator and architect.

Confidential, Dallas

QA Test Manager

Responsibilities:

• Provide testing and administrative support for Salesforce.com, SharePoint, TFS, and Microsoft Dynamics.
• Responsibility included the functional and regression testing of 12 major releases per year, multiple “micro” releases, and the smoke testing of all new environments including deployments to Production, with both onshore and offshore resources. This include both external and internal customers.
• Provide release support to the configuration manager using FlexDeploy and creating and updating the re05lease documentation.
• Supported and managed the user acceptance testing (UAT) with the business partner.
• Implemented the testing framework with the Test Manager module of TFS and the automated testing tools Telerik and Selenium.

Confidential, Irving

IS Global QA/Test Engineer Manager

Responsibilities:

• Responsible for testing a multi-tiered business management software that ingests, manages, bills, and delivers advertising content, with a team of local and off shore resources which utilized manual testing, automated testing using Silk and TestComplete. Also provided performance testing using WebPerformance and Loadtester.
• Responsibility includes the delivery of 6 major releases per year, with the discovery of over 1800 possible resolved issues, and the successful deployment of numerous service packs of custom in-house and off the shelf applications.
• Migrated from a classic waterfall methodology to a more robust custom agile development process that lead to a 7/24.global QA/Test coverage, taking a typical 8-week test cycle down to 3 weeks.
• Point of contact for the Sarbanes-Oxley Act Compliance (SOX) IT audits.
• Supported the inception, gathered and analyzed the requirements, preformed functional testing on custom work flows, and provided support for basic administrative and functions of Saleforce.com, Jenkins, and JIRA applications. This included the reports dashboards.
• Provided the testing effort on two solutions to replace an existing custom billing system with an ERP solution. The proof of concept that took place was for SAP BusinessOne and Microsoft Dynamics GP.
• Responsible of the configuration management of the QA/Test and staging environments for deployment to Production.
• Plan, create, and execute manual and automated data driven testing using various automation and performance test tools, cooperatively with an offshore team.
• Received three promotions and various s for completing major releases on time, even when the software was delivered late to the QA/Test team on an already very aggressive schedule.

Confidential, Dallas

Senior Quality Assurance Test Engineer

Responsibilities:

• Help coordinate the QA processes during the sale of Confidential to CheckFree, and then again to align with another new acquirement from CheckFree to FiServ.
• Perform functional testing on a web-based cash management solution for branches, ATMs, vaults and transportation providers that deliver cash inventory and expense, using the Emprix test suite.

Confidential, Fort Worth

Quality Assurance Test Lead

Responsibilities:

• Led the effort for implementing a modified Rational Unified Process (RUP) and integrated the Test Management System which included, Functional Tester, Performance Tester, Clear Quest, and Manual Tester.
• Performed conceptual tests using Performance Tester and Shunra to evaluate, provide measurements and establish a baseline for applications, hardware stacks, and various networks for a new thin client enterprise solution.
• Tested and certified the new enterprise Point-to-Multipoint Multi-protocol Label Switching (MPLS) network, detecting data plane failures and bottlenecks.
• Perform functional testing on interfaces that communicate with a new enterprise loan web-based application, with a WebSphere infrastructure and TIBCO messaging solution, using the SOAPSonar tool from CrossCheck.

Confidential, Irving

Quality Assurance Test Lead

Responsibilities:

• Led the QA testing for MASterMind, an application written in PowerBuilder that accesses a recently converted Sybase to MS SQL Database, that holds over one million active customer’s rmation. Responsible for testing other minor applications that enable the customers to access their account information, make necessary changes, and make payments through different internet applications.
• Implemented the testing, configuration management, organized the user acceptance testing, and implemented the quality assurance processes for the Sarbanes-Oxley Act Compliance.
• Implemented Quality Center, Quick Test Professional (QTP), and LoadRunner, which are tools that are used daily.
• Other s would include the complete test documentation repository, test engineering methodology framework, and setting up a complete production like test environment.

Confidential, Dallas

Quality Assurance Test Manager

Responsibilities:

• Provided testing support for a Carrier Billing System (CABS), an application written in PowerBuilder accessing both an Oracle and Sybase database, and other minor strategic applications, with the use of the Mercury Test Suite.
• Packaged all releases to production using InstallShield.
• Led the implementation of establishing a Quality Assurance process. This included interacting with the head office in London, England, Dallas, and the Atlanta office to achieve a level 3 SEI level. These s included the development process, testing process, and the configuration process.
• As a tertiary responsibility translated and produced several translated technical documents in French.

Confidential, Dallas

Test Manager (Consultant)

Responsibilities:

• Initiated a telephone payment application replacement project using the Rational Rose approach. The system, QuickPay, introduced new functionality that enabled internal fraud checking, internal customer account checks introduced two new major credit card and debit cards, and a more user-friendly Voice Response Unit interface (VRU.)
• Created a test-engineering framework for the Verizon QuickPay project that encompasses unit testing of all the individual interfaces. Integration testing all individual interfaces through the VRU using detailed stub data information.
• End to end system testing is performed using a combination of end users and engineers focused on specific components, through the network authorization provider.
• For load/stress testing engaged a third-party vendor to verify over seven thousand calls in a period of twenty-four hours.

Test and Quality Assurance Project Manager

Confidential, Dallas

Responsibilities:

• Tested and implemented an application which organizes the management of both serviceable and unserviceable railcars. This included business rules from the Association of Railways, private repair shops, and company repair facilities of new and existing railcars. Provided the functional testing of a Visual Basic type application implementation, a graphical user interface of a Sequel database system application.
• Implemented configuration management procedures to include a structured test. Provided testing schedules for application support, repairs, and general software updates. Educated and implemented a methodology for the software system to the Information Technology division.
• Used the Rational Rose approach actively while assuming the role of Business Analyst during the Inception and Elaboration phase. The Inception phase involved presenting business objectives and risk, project objectives and risk, setting the initial scope of the project, and planning of the Elaboration phase.

Senior Quality Assurance and Test Lead

Confidential

Responsibilities:

• Provided the recommendations for full system testing for Siebel implementation of user interface a customer care application of a major cellular provider. This recommendation included testing strategies for component, system, and load testing.
• Implemented and executed the test strategy for a Telephony Support Center application to support four thousand plus customer care Consultants Company worldwide.
• Created and executed test cases for an information voice response application. Provided unit test of tests in both English and Spanish. Initiated load/stress to the application with the aid of a load testing tool, Hammer, and a third party to verify that application could withstand seven thousand calls in a period of four hours.

Confidential, Dallas

Quality Assurance and Test Manager

Responsibilities:

• Completed companywide Year 2000 compliance. In addition, completed test plans for system, regression, and stress testing for all internal applications and distribution systems.
• Tested, implemented, and certified two critical healthcare application upgrades responsible for eight million lives. Provided the recommendations and full system testing for Siebel implementation, a graphical user interface of a cumbersome AS/400 system application.
• Provided testing schedules for application support, repairs, and general software updates. Implemented configuration management procedures to include a structured test repository within the quality assurance/test team from two to seven people strong.

Confidential, Dallas

Quality Control Lead Analyst

Responsibilities:

• Fully implemented a plan to use the TestDirector and WinRunner test tools for the major retail computer supplier’s AS/400 retail architecture system and point of sales systems. Authored a formal automation test plans for several projects including a Application Wizard Project to implement system and regression testing.
• Provided mentoring and instruction for the automated test tools.
• Wrote a detailed proposal to implement configuration management, quality assurance/test engineering methodology, developed a complete list for documentation policies and procedures needed, a list of templates needed and a repository tree structure for test procedures, test scripts and documentation.

Confidential, Austin

Quality Assurance Project Lead

Responsibilities:

• Provided automated testing through XRunner of a geographical “C++” application being translated from English to Russian.
• The application needed to be ported across several UNIX platform types.

Confidential

Quality Control Lead Analyst

Responsibilities:

• Authored documentation that included writing quality assurance policies and procedures, configuration management procedures, test proposals, writing test plans, and writing test procedures.
• Written in Visual C/C++, Visual Basic, and Oracle as the data base engine.
• The application created was a financial lending interface, which migrated all branches and divisions, and communicating by means of LAN and TCP/IP.

Confidential

Quality Control Lead Analyst

Responsibilities:

• Responsible for implementing quality assurance procedures, implementing change control, maintaining an analysis of the requirement baseline, implementation of WinRunner, LoadRunner, and TestDirector tools, mentoring the customer and maintaining project standards through a Confidential built development methodology.

Confidential, Dallas

Quality Assurance and Test Manager

Responsibilities:

• Managing test engineers: Proofing their work, performance reviews, assuring deadlines are met, and hiring
• Writing test proposals, writing test plans, writing test procedures, budget plans and memos.
• Platform environment: All development was done on HP-UX windows workstations with UIMX/Motif, written in C/C+, and an Informix as the data base engine. The application created interacts with various telecommunications applications via LAN and PCP/IP through a Graphical User Interface.
• Responsible for analysis of a new QA/Test tool, implementation of XRunner and LoadRunner test tools, interacting with the customer, maintaining the SEI and ISO standards.

Confidential, Irving

Quality Assurance Team Leader

Responsibilities:

• Supervisory duties included: Allocating resources to specific jobs (i.e., assigning testers, systems, test equipment, etc.)
• Platform environment: The software created was a Point of Sale (POS) system for the convenience store industry. The system platform was SCO UNIX, with code written in C, using Vermont View' C-tree as a menu driver.
• Test duties: Writing test plans, writing and implementing test procedures, providing technical support to the internal and external customers. Testing involved financial balancing, inventory control, media networking, and other peripheral testing. Also acted as the test lab administrator.