OBJECTIVE:

Looking for a remote position to contribute my Quality/Data Analysis and customer service/facing skills & experience to help meet or exceed your organization goals.

SUMMARY:

• Eight years of experience working in different types of organization
• Five years’ experience in creating Test Cases, Test Scripts and executing both manual and automated testing.
• Three years’ experience as Data Analyst
• Self - motivating with excellent written and verbal communication skills.
• Ability to work with and mentor other team members.
• Experienced in writing automated test scripts from scratch in line with approved software requirements.
• Experienced in creating test scripts and test application beyond record and playback. Specifically developing functions, adding control flow logic, loops etc.
• Strong analytical skills with attention to detail.
• Positive attitude and driven.
• Experience in reading and understanding workflow diagrams.
• Ability to think abstract "outside the box "
• Passionate about product success.
• Can handle overlapping assignments.
• Experience working in both Agile (scrum) and Waterfall methodologies.

PROFESSIONAL EXPERIENCE:

Confidential

Quality Analyst

Responsibilities:

• Participating in Requirements sessions for projects. Reviewed requirement documents and collaborate with QA lead, vendors and/colleagues to provide inputs to test strategy and scope.
• Responsible for test case creation and test execution for assigned projects. Coordinated and collaborated with QA Lead and Project team and contributed to successful delivery of projects in given timeline.
• Providing inputs to QA lead to create detailed estimates for assigned projects. Collaborating with the business and systems analysts to create test scenario and reviewing with QA lead and project resources.
• Creating test cases, test scripts and reviewed with QA lead and project stakeholders. Providing inputs to the business for UAT plans.
• Good working experience in automation tools like selenium Web driver, Selenium RC, selenium IDE and QTP (Quick Test Professional)
• Providing inputs for daily/weekly reports. Identifying issues and risks and escalating to QA lead and/or project team.
• Ensuring test execution readiness, including cross-system dependencies. Executing test plans and ensuring daily/weekly status reports are communicating, including progress against milestones, issues and risks were identifying and escalating to QA lead.
• Identifying issues and escalating, as appropriate. Revising test cases for Change Requests.
• Completing and reviewing test results document with stakeholders. Supporting UAT execution and defect management.
• Experienced in performing GUI, Ad-hoc, Functional, Integration, System, Database/Backend, and Regression Testing.
• Participating in Post-Project review. Ensuring regression test suites are updated.
• Contributing and identifying opportunities to uplift the QA capability through supporting change, innovation and automation improvements.

Environment: Jira, BDD, TDD, Selenium, Confluence, SQL, TFS, Agile, Oracle, SQL Server, Excel, Office 365

Confidential

Quality Analyst

Responsibilities:

• Designed and created test scripts to address areas such as database impacts, software scenarios, regression testing, negative testing, error or bug retests, or usability in preparation for releases.
• Ensured proper version control and configuration management of all test objects developed and test environments used.
• Work in a fast-paced and dynamic environment with both virtual and face-to-face interactions.
• Executed manual/automated test cases/scripts.
• Performed tests in terms of functionality, reliability, stress, and compatibility.
• Created and maintained an automated build verification (smoke) test Document, troubleshoot, track and resolve requests and issues on a timely basis.
• Generated Requirements Traceability Matrix and tracked requirements status throughout the project.
• Performed daily UAT and updated comments using Manual Testing.
• Ensured web applications are cross-browser/cross-platform compatible and respond accordingly to compatible devices and tablets.
• Experience in Mobile Automation testing and tools.
• Worked with users to support User Acceptance Testing, Training, and more.
• Advised Test Manager/Project Manager regarding overall quality of project and state of work.
• Raised outstanding issues through established project management channels, as per project plan.

Environment: Jira, Confluence, SQL, Zephyr, SDLC, Teams, Agile, Rally, SharePoint, Waterfall, MS Office, Selenium WebDriver, Java, SOAPUI, TestNG, Maven, Excel, Log4J, Jenkins, JIRA, ALM, HTML, XML, Cucumber, Agile, SQL Server

Confidential

Remote Data Analyst

Responsibilities:

• Ensured the quality of data stored within the department data sources
• Identified suspected data and worked with the department staff to cleanse the data
• Assisted with the migration of data between systems
• Defined and documented master data repositories, owners, and guardians
• Created documentation for data management, governance, and reference purposes
• Provided data governance for the control of data stored within or transiting through the department’s data repositories
• Designed and oversaw data repositories, warehouses, and marts
• Researched and suggested new technologies to improve the business intelligence and data management
• Ensured compliance of data as per the company policies, external agencies, and entities

Environment: Oracle, SQL, Advanced Excel, SSRS, Outlook, MS Office, SQL Server, TOAD

Confidential

Customer Service

Responsibilities:

• Dealt with different types of customers including difficult one’s in a very professional manner
• Used computer/internet to deal with customers
• Answered customer queries
• Managed and serviced existing customer relationships
• Resolved all customer issues and any issues that prevented the customer from experiencing premier service for our clients
• Provided expertise, support and hands-on assistance in all realms of the sales process, making sure customers received the products that they wanted, when they wanted, and how they wanted
• Highlighted issues and identified opportunities by utilizing the tools provided within our company
• Maintained a clean, organized, and safe working environment. Performed other duties as assigned.

Environment: Excel, Outlook, MS Office

Small Business Owner

Confidential

Responsibilities:

• Dealt with different types of customers from individual to corporate
• Negotiated deal with different customers
• Customized computers based on users’ needs
• Dealt with vendors for ordering computers

Environment: Excel, PowerPoint, MS Office, Outlook