Software Quality Assurance Resume

SUMMARY:

Ten plus years experience working with cutting edge technologies, wearing multiple hats, striving to improve procedural efficiency along the way to provide the best possible outcomes for customers and internal teams.
Results oriented self - starter and team player, I've improved customer relationships with various size companies globally, by providing the best possible technical training, documentation, quality assurance, and technical support.

EXPERIENCE:

Software Quality Assurance

Confidential

Responsibilities:

Unit, Integration, Regression, black box, Cross-browser, Load, Smoke, End to end, and Ad-hoc testing
Automation using Selenium IDE and Webdriver, developing reusable and modifiable scenarios to minimize redundant scripting.
Selection of testing tools and methods, working directly with developers to ensure testable code, and promoting reliable processes throughout the development cycle.
Technical Support for Linux and Windows based hosting, CDN, monitoring, and loadtesting services.
Technical writing to support customers and internal teams, and to document internal technical procedures, primarily using Confluence.
Training teams of remote engineers in use of monitoring and loadtesting tools while onboarding new clients, using GoToMeeting, WebEx.

Confidential

Technical support

Responsibilities:

Streamlined the existing support process by establishing clear expectation management, clarifying customer due diligence, and minimizing excessive meetings.
Improved customer facing and internal documentation via Confluence.
Took on responsibilities to training new users in the onboarding process, and customizing user-specific documentation where needed.
Added QA process to the Support role, submitting bugs reported by customers or discovered in the field.

Confidential

Software Quality Assurance

Responsibilities:

Managed and trained a QA team of four manual testers, while creating automation testing in Selenium Webdriver.
Participated in development sprints to create ~75% of automated scripts before feature completion.
Created a custom command line based framework with our Python developer to easily recycle pieces of Selenium script to maximize sprint speed.

Confidential

Software Quality Assurance

Responsibilities:

Confidential

Software Quality Assurance

Responsibilities:

Monitor performance of Edgecast's global network.
Technical support for customer portal and API
Troubleshoot customer issues, including Video-on-Demand and Live Streaming
Resolve 85% of customer facing issues, escalating to senior engineering per NOC procedure.

Confidential

Software Quality Assurance

Responsibilities:

Manual and automated testing for medical appointment keeping and HIPPA compliant document management site.
Black box and white-box testing working directly with small dev team. Independent assembly of tool suites and test plans using Selenium Webdriver, Mantis Bugtracker, and cross-browser testing on Saucelabs.

Confidential

Software Quality Assurance

Responsibilities:

Second Tier customer support for virtualized webservers running Debian and CentOS on VMware
JIRA, bash, technical troubleshooting, exceeding company Scope of Support wherever possible.

Confidential

Software Quality Assurance

Responsibilities:

Confidential 's Ruby on Rails website offered tools and widgets that included audio, video, photos, and text to be used with media.
Users could import media from websites like Photobucket and Confidential to create personalized slideshows, polls, postcards, and streaming video projects
Black Box / White Box testing reporting directly to dev team
Windows XP, Mac OSX, iPhone, Fogbugz, Zimbra, Palm OS, Opera Mini, Charles web debugging proxy