SUMMARY:

• Sound understanding of Software Development Life Cycle (SDLC) models (Waterfall and Agile) and phases (Requirements, Analysis, Design, Development, Testing and Deployment)
• Extensive experience in QA processes such as Developing Test Plans, Cases, Scripts, Scenarios and Reports for both manual and automated testing
• Hand - on knowledge of Functional, Regression, Integration, System, Smoke, User Acceptance,
• Good knowledge of bug / defect tracking process by producing reports manually and using industry standard bug tracking tools (some automation testing knowledge)
• Have participated in requirements elicitation, analysis, documentation and validation processes by conducting interviews, developing surveys, analyzing and documenting captured requirements and participating in requirements review sessions
• Good understanding of FISMA and Accreditation process and Section 508 standards and regulations
• Expert in writing, updating, modifying IT Policies, SOPs, User Guides and developing Business Process Maps (BPM)
• Considerable experience in conducting annual IT internal audits, participating in implementation of risk assessment and change control processes based on company’s CMMI level

TECHNICAL SKILLS:

Manual Testing: Functional Testing, Integration, Regression, Smoke, Ad-Hoc, User Acceptance Testing, Negative Testing and more.

Familiar with Functional/Automation Testing Tools: QTP, SoapUI, Selenium, ClearQuest, RequisitePro

Defect Tracking Tools: JIRA, Bugzilla, MS. Team Foundation Server (TFS)

Operating System: Windows XP/Vista/2000/7, MacOS

Proof automation testing tool: 2 years, for testing of software applications, SharePoint 2013 - documentation repository management

PROFESSIONAL EXPERIENCE:

Software Tester

Confidential

Responsibilities:

• Recommending appropriate IV&V activities for the release
• Analyzing high and low level functional/non-functional requirements and created test cases based on them
• Conducting, participating, observing UAT
• Performing Functional, Usability, Performance, and Integration testing
• Supporting multiple enterprise level software applications, databases, and web applications.
• Providing support to the manager for Independent Verification and Validation testing team and reporting to the stakeholder community
• Interface with software development teams, requirements analysts, and security teams
• Conducting TRR, ORR and Release Planning documentation audits
• Collecting metrics for IV&V activities, creating Pivot tables and charts for visual data presentation
• Creating Test Plans, Final Test Reports, Final Audit Reports, UAT reports
• Creating Weekly/ Monthly Status Reports, Meeting Agenda, and other supporting documentation
• JIRA Administration Tier 2 Customer Support - receiving tickets, reviewing issues, responding to users. Creating supporting documentation (JIRA Guide, Work Instructions, Best Practices etc)

Confidential

QA Software Tester/System Administrator/Help Desk

Responsibilities:

• QA Test Engineer: Collected requirements from users. Prepared test cases; tested and configured new software deployment and enhancements, as well as tested bug fixes.
• Reported issues to the project management for escalation. Conducted database testing by executing basic SQL queries.
• Coordinated issue resolution with developers and other project stakeholders
• Analyzed current functionality and design configuration.
• Provided operations and maintenance support to ensure that all applications and subsystems are operational during regular business hours.
• Coordinated with software and hardware vendors or federal government staff as required to ensure prompt software bug fixes, upgrades, repairs and replacements.
• Maintained operational documentation and supporting transformation to standard federal government operations.
• Help Desk: Provided helpdesk support and resolved problems to the end user’s satisfaction.
• Monitored and responded quickly and effectively to requests received through the IT helpdesk.
• Monitored Service Desk for tickets assigned to the queue and processed based on priority.
• Supported users and provided helpdesk function and support.
• Utilized and maintained the helpdesk tracking software for tickets and issues.
• Prepared meeting agenda and meeting minutes for weekly meetings with the client.
• Prepared monthly reports as a deliverable documentation for the client

QA Specialist

Confidential

Responsibilities:

• Implemented QA in accordance with audits of processes at the Protocol Services Department at Confidential
• Upgraded and performed the processing daily incoming e-mail (printing, creating electronic folders, updating database accordingly, distributing)
• Improved a verification process of protocol’s continuing reviews and amendments for daily execution
• Evaluated disadvantages of the process and therefore suggested solutions including but not limited to making any changes of processes to improve upon the existing quality standards
• Made QA plans and other required control procedures of the process to insure quality in accordance with regulatory compliance and system validation
• Daily activities include execution of the following tasks on the full scale scanning and validation project in the team environment: preparing, scanning and bookmarking converted to PDF format Confidential grant applications
• Validating and bookmarking applications as well performing quality control and rescan process when discrepancies are observed

Research/ Administrative Assistant

Confidential

Responsibilities:

• Organized lab resources such as documents, supplies
• Prepared documentation for transferring resources generated by the laboratory within the US and internationally
• Responsible for all necessary follow-ups regarding animal transfers
• Coordinated communication between scientists, animal care technicians and administrators
• Generated reports and organized data
• Processed orders in CAPs
• Received packages
• Prepared a variety of status reports, including activity, closings, follow-up, and adherence to goals; reported on special developments, information, or feedback gathered through field activity
• Worked as part of an administrative team to assist in the daily office routine