SUMMARY:

Software Quality Analyst with Six + years of experience testing new development, enhancement and quarterly releases in Client Server and Web Based environments specialized in Telecom Billing/Retail (POS) domain. Experience testing ordering, billing, and AR functionality for wireline and wireless products and services & Proficient in POS testing. Competent in writing test plans, cases and scenarios then execute manual and automated tests. Utilized HP QC ALM (Quality Center), TDP, JIRA to record test scenarios, track progress and tickets / defects as well as incident reports.

SKILL:

• HP QC ALM
• JIRA
• TDP
• SQL - Oracle 10g, DB2, Maria DB, Toad 12.7.1.11, SQL Server 2000/2005/2008 , SQL plus
• Unix/Linux
• Ms Office 2013
• Google Chrome, Safari, Mozilla Firefox & Internet Explorer
• CRM, OMS 7.5 & OMS 8.1, System X, BIBA, CSM & Telegence
• Enabler 7.5, Enabler 9.1, Enabler 9.3, FBF, Britebill
• AMC, ETF usage generator, Event generator for usage file crafting, BEAT, Ginger automation tool,
• PDF Validation tool, postman API testing, EFT tool for EFT creation & installation

EXPERIENCE:

Sr.Quality Analyst

Confidential, Richardson, TX

Responsibilities:

• Responsible for testing, such as functional, system, integration, regression, and user acceptance testing.
• Involved in planning & execution of the complete End to End testing of Confidential & Confidential UAT & SIT scenarios from data setup to deliverables.
• Review & analyze numerous HLDs/PIDs/AIDs related to new functionalities being added by Confidential & Confidential, creating test plan, test case writing.
• Design Test Plan & Execute Test Cases in Test Lab and document requirement using HP QC/ALM to ensure all functionality is covered as per requirements
• Also include Simple to Complex Confidential & Confidential regression scenarios included (but not limited to): Add soc, delete soc, cancel - resume, voluntary suspend, vacation suspend, add FAN, iPhone, Rollover adjustments, Payment, discounts, etc.
• Implement entire life cycle of QA methodology starting from planning, capturing, creating, executing, reporting and tracking defects using HP QC (Quality Center) ALM
• Create Test Plans, test strategies and Test Exit Report Documents for Client Signoff
• Use Gap Analysis to rectify gaps in the requirements and test case mapping in the Requirement Traceability Matrix/ Metrics.
• Perform Confidential & Confidential End-to-End Functionality testing, Sanity Testing, System Integration Testing, User Acceptance Testing, Regression Testing, GUI testing, positive/negative testing, Security testing in multiple environments
• Perform smoke /Sanity Testing on new builds for Basic Functionality Testing on day to day basis in integrated environments as well as in QA environments using CRM, OMS, SYSTEMX, PDC & OPUS.
• Data creation as required for the scenarios in integrated environments as well as in QA environments & performing required activities like adding offers, bundle, promotion, suspend, resume, cancellation of offers/products
• Perform backend testing using TOAD to execute SQL queries to extract data and validate database
• Using DDL commands like create, drop, alter, etc & DML like select, insert, delete
• Well-versed with UNIX/Linux file system, job run, log check, incident/error/problem/issue finding, analysis, decision making on path forward, fixing, applying WA, providing RCA, recording learning lessons, etc.
• Craft VOIP/IPTV/HSIA/WLL files for processing (voice and data) Usage/Event which will appear on Confidential & Confidential customer’s bill Ex: SMS, MMS
• Carried on different Enabler activities of IR/DTV file, Charge/Credit files processing, Rebill, Re-guiding, Re-rating, LD changes, End of Cycle MAPs, etc.
• Load Telegence extracts which are created from Wireless billing that are later processed while running Invoicing
• Proficient in running complete Confidential & Confidential billing using Confidential Enabler Billing/invoicing schedule/run through AMC (Application Monitor & Control) & manually.
• Study Runbooks for job run & issue(s)
• Analyze rejected accounts through Reject Analysis and work with Development team to find root cause and recover rejected BANs (Customers)
• Complete E2E testing for Confidential & Confidential projects from data creation to PDF, afp, xml generation, comparison, validation and transferring files to external teams. Proficient in utilizing different interfaces for file transfer
• Used defect tracking tool, Quality Center (HP QC ALM)/TDP to track, update and report defects and follow up with developers on defects status on regular basis & overall defect management
• Raise Issues/Work Requests using Webtrax to support groups for any environment related issues & Itrack (JIRA) for ECRs (Change requests) tracking.
• Working over the email communications, opening of chat rooms/ working sessions, Hosting Confidential & Confidential connect/Skype meetings & getting development / Infrastructure/ DBA / Support involved to get the issue resolved ASAP.
• Working in Agile/ DevOps environment in recent assignments
• Daily EOD Job(s) scheduling using eyeshare.
• Mentor / train new joiners & working in onshore/offshore model.

Environment: Oracle 10g, UNIX, Linux, Java, J2EE, .NET, JDBC, HTTP,HTML, JavaScript, XML, XSL, Microsoft VB, Confidential Clarify CRM, OMS 7.5 & 8.1 products, AMC Tool, Enabler 7.5,Enabler 9.1, Billing, Telegence, SystemX, BIBA, CSM, FBF, brite bill, HP QC ALM 11.0, Webtrax, Itrack, SQL developer, Toad, Xshell, Putty, Web applications, ETF, Ginger automation tool (Selenium based), PDF validation tool, ETL,EDW,ECDW,TTM,FSFO,TDP, Apache Hadoop, DevOps, Cloud, IVR, SOAP, Postman, Java TCT, Waterfall, Agile, scrum, Android, iOS, SPLUNK, CETC, Gemfire, Weblogic, IMDG, Confidential & Confidential infra tool like TFS, Jenkins, Git, Tomcat, SAFe etc.

Quality Analyst

Confidential, Chicago, IL

Responsibilities:

• Responsible for analyzing the functional requirements and writing detail test cases and scenarios for various modules of the application.
• Highly involved in Web applications, cross browser, backend, middleware and mobile testing.
• Handled Functional, Regression, Integration, load and Performance testing, User Interface testing of the application.
• The defect tracking tool, JIRA is used to track, update and report defects.
• The data on the Web UI front-end java/.NET application was checked against the back-end database using SQL queries.
• Performed all phases of end-to-end testing which includes User Acceptance testing, GUI testing, negative testing, system testing, and smoke testing of the Application.
• Worked on Point Releases meaning testing of Emergency Fixes for production defects.
• Learnt and worked on AS/400, small QA environment for testing of dot releases.
• Exposure to POS (Point of Sale) retail system and overall Retail/Pharmacy experience
• Congregated and documented test requirements from Business Clients.
• Studied Business requirements documents and translated/ developed test cases.

  Maintained and updated pertinent project information.

• Tested and reported test results on various applications including store equipment in lab.
• Designed test cases for retail/store application projects.
• Reviewed systems under development and related documentation for system impacts.
• Displayed the ability to work in a diverse team environment, Trained and directed junior staff, Expedited cross .
• Investigated software bugs and interacted with developers to resolve technical issues.
• Daily status reports to the client & dashboard reporting to management on progress of the project.
• Working as a team member in requirements mapping and in preparing a Requirements Traceability Matrix/ Matrices.
• Performed query operations on SQL to do oracle database validation and used standard SQL Functions and Commands.
• Scheduled daily meetings with developers for enhanced understanding of the requirements & fixes.
• Distributing work pockets to my subordinates and tracking the status with Estimation plan.
• Everyday status reports to the client & dashboard reporting to management on progress of the project. Conducted back end testing by verifying the SQL Server database for schema updates on day to day operations.

Environment: DB2, UNIX, HP QC ALM, HTML 4.0, XML, HTTP, JIRA, Oracle 9i, SQL, Putty, Windows XP, AS 400,mainframe, QTP, Rally, mobile, tablet, batch job, POS - desktop / hardware testing.