SUMMARY:

• Very strong in Sales Force QA methodologies / SDLC and STLC. Proven track record of QA technical Knowledge, business Process and global service delivery. Self - motivated and an innovative thinker, consistently pursuing new challenges to stretch abilities, expand knowledge, and bring greater return to companies with collaboration and partnerships.
• 15 + years of I. Confidential Experienced in Web Data Testing/Functional Testing of IBM Mainframe, UNIX/Linux/Windows, Client Server and Cloud,AWS Applications in Various domains like Telecom, Healthcare, Banking,Finance and Mortgage etc.
• Experienced in Testing of Pega,Optix- COA - Compass,My Offers,CRMM,Salesforce for Telecom wireline Orders, Accounts, Provisioning, SSP Billing etc in NTE1,NTE4 - SIT / UAT envs
• Integration testing of Optix - COA,RTCI, CRMM, Pega,AEDW,VPF Transactions.
• Experience in IVR XMLs testing, Call Center applications, Routing,VDNs, Transfer Groups, Skills Testing, NICE Call recording Testing, VP call recordings testing using FYC ( Find your call) tool for Past 30 days.
• Testing of DTMF and Speech Recognition, Text to Speech Application and IVR Call Flows / Agent Activities, Call Center and Tech Support.
• Experience in IVR testing scenarios of Pay Arrange with Past Due, Pay by pin/no pin, Payment Arrangements and Eligibility, Payment Start - Combined Bill, Payment Menu Check, Auto Pay, and Upgrade Eligibility etc.
• Experience in Using IVR Tools Using CDR tools, Tracing of Logs using Unix/Linux,Shell Scripting, other info and Validations against Voice Portal UI documents,IR and WRs.
• Experience in Testing of IVR,Sales Force/CRM, Confidential CRM,Seibel CRM,Oracle CRM,MicroSoftDynamics, Ordering System - OMS,CSG orders, ICOMS orders, CABS billing,ASR,Coffee - COA Billing Systems, Confidential Ensemble,Enabler Billing - Front End Online, Batch - AR,Collections etc.
• Working Expereience on Cloud platform of Salesforce (Communities, Service, Marketing etc).
• Over 8 ½ years of Telecom Testing of Ordering, Provisioning, Mediation and Billing, Confidential CC & Billing Of GSM,CDMA,4G/LTE technologies - Enabler and Ensemble Applications such as CSM, Provisioning,MAF, MPS, Usages(Voice & Data-SMS,MMS,GPRS), Batch Billing/Invoicing (Enabler&Ensemble), AR &Collections, OLC, Enabler Events Guiding / Event Rating (Event management),AMSS, Sales Force, Sterling CRM,MS Dynamics CRM,OMS, Clarify CRM,e-bill, API, EMS, POS,IVR - Integrated Voice Portals, Web Applications, Care Applications, API Applications in Functional, E2E, LAB Device testing, Mobile testing,SIT,UAT Testing and Production Testing.
• Strong Experience in Triage, Test Management tools and Defect management tools such as ClearQuest,JIRA, Rally, HPALM ;Water fall and Agile Testing Methodologies.
• Experience in Oracle, PLSQL, SQL,ETL Testing Using Informatica, Linux, UNIX, AS400 and MF.
• Experience in Requirements analysis, Project Estimation, Test design, Defect Management, and Risk assessment.
• Experience in Coordinate with both the onshore and offshore testing leads, Capacity on Multiple Projects handling, Release level initiatives.
• Experience in Pega 7, IBM - BPM SWIFT message testing includes SWIFT message types, SWIFT message formats etc.
• 3+ Years of Experience in Health Care&Pharmacy-HL7,EDI,HIPPA,EIM ESM,NewMMIS,EDI - Eligibility Enrollment Process, Loading the Contracts, Claims - EIM ESM application using Hermes tool (JMS-MQ Series) and Experience in HIPPA,HL7 Messages and Various EDI Transactions testing.
• Experience in Web Services testing using REST Using Postman, SOAP UI Tools.
• 3 ½ Years of Experience in Banking and Financial Products Applications - Credit, Debit Cards Processing, Auto loans/Lease, Home-Banking, Investment, Insurance, Real-estate /Mortgage (Equator) Products Testing etc.
• Experience in TFS (Team Foundation Server) and MS Test Manager (MTM) /Team Web Access for the Test cases, Organisation and Test Plan suits and Have Exp on White And Black box testing.

TECHNICAL SKILLS:

Operating Systems:: Linux, HP-UNIX/X-TERM, Sun Solaris, AS-400/DPI Green Screen, Windows NT.

RDBMS: ETL Tools / Informatica,ORACLE, ODI Integer, SQL/Stored Procedures,ODI INTEGER, MS-SQL,ODI INTEGER, Server, MS Access, Toad, Tandem DB

Web Server: IIS, Web logic, IBM Web sphere, Netscape Enterprise Server/W, TIBCO.

Editor/Tools: Rumba,Triage,ALM/HP Quality Center,Remedy,Rally,Jira, IBM-BPM,PEGA 7, Rational Clear Quest, Share Point, Rational Test Manager, TFS,Rally,MAESTRO, Sales Force/CRM, OMS,POS,IVR, Batch AR,Collections, Ensemble CSM, MAF, MPS, Billing, FBF, Enabler AMC, Invoicing, End of Day(EOD) Map - AR & Collections, Enabler - 3G,4G, LTE Usage, EOC/MAPA, MAPC, Turbo Charge (AC,A&F, AC Rater),OLC,S-View ( Clarify CRM),Bill - AMSS, E-care, DDPF, DDP Emulator, IBM Mainframe, DPI(Green Screen) / AS400 I-Series,MF, Tandem, Web Services, API Tester /APIs, E2E,SAP Testing, Agile Testing, SDLC, Middleware,Weblogic,Shell Scripting,Device Testing, IOS,Android, Ecomm erce, GSM,CDMA,WiMax,LTE, Smart Bear- Web Services, REST Services(Postman)/ SOAP UI etc .

PROFESSIONAL EXPERIENCE:

Confidential, Irving, TX

Sr QA Lead

Responsibilities:

• Experienced in Testing of Pega,Optix- COA - Compass,My Offers,CRMM,Salesforce for Telecom wireline Orders, Accounts, Provisioning, SSP Billing etc in NTE1,NTE4 - SIT / UAT envs
• Expereience in Testing of Optix scenarios of New Install,Pega - Compass Disconnect (Partial/Full) flows recommendations for the retention policy.
• Integration testing of Optix - COA,RTCI, CRMM, Pega,AEDW,VPF Transactions.
• Optix Compass,Myoffers Order testing of Feedback ( Accept,Reject) to Pega for Adaptive Modeling and NBO Preposition Tiles, Offers Testing etc.
• E2E Testing Of Comcast, Point Break,BOER (Best Offer Ever Renewal Offer) and Other Lead lists, NBO Catalog,Promo IDs,offers,PRPC, CRMM Request and Response JSON files validations.
• Testing of Optix,CRMM/Pega Orders Recommendations for the Standalone (SA), Triple play, Double Play - bundle Data, TV, Voice ( VFE,Lec,FDV), Premium channels, Roughters, STB Equipment products testing etc.
• Experience in Right size,Lateral, Upgrade Tiles testing in Optix/Pega.
• Experence in TV Package ( Custom TV, Preferred TV, Extreme TV,Ultimate TV and Premium Channels( HBO,Showtime, Starz,Epix,CINEMAX etc)
• Experience in Web Services testing using REST using Postman, SOAP UI and Validations of Request and Responses, Erros and Exceptions.
• Experience in Orders Creation through Various Channels (.Optix for Consumer, C2G (GB) - Business customers,.COM - Consumber, GB.COM - Business) and Other systesm testings - NCOG, NTAS, PCAT,PCR, VZOT,SSP Orders/Billing.
• Experience in Pega, IBM - BPM SWIFT message testing includes SWIFT message types, SWIFT message formats etc.
• Experience in E2E Workflows testing using Pega 7.

Environment: Optix-COA,CRMM,Pega,NCOG,NTAS,PCAT,PCR,VZOT,SSPOrdering,SSP WF,SSPgrid,SSP ADX,Optix GB/C2G,.COM consumer,.GB.COM - Business,Sales Force lightning, Apex, Visualforce, Unix,SQL,Web Services, Jira,Zephyr,IR.

Confidential, St. Louis, MO

Sr QA lead

Responsibilities:

• Experience in IVR XMLs testing, Call Center applications, Routing,VDNs, Transfer Groups, Skills Testing, NICE Call recording Testing, VP call recordings testing using FYC ( Find your call) tool for Past 30 days.
• Testing of DTMF and Speech Recognition, Text to Speech Application and IVR Call Flows / Agent Activities, Call Center and Tech Support.
• Experience in IVR testing scenarios of Pay Arrange with Past Due, Pay by pin/no pin, Payment Arrangements and Eligibility, Payment Start - Combined Bill, Payment Menu Check, Auto Pay, and Upgrade Eligibility etc.
• Experience in Using IVR Tools Using CDR tools, Tracing of Logs using Unix/Linux,Shell Scripting, other info and Validations against Voice Portal UI documents,IR and WRs.
• Experienced in TDM/TAC - Test accounts in Sales Force Ordering/Orders, Provisioning Creation in L-CSG -Prod/QAKA, L-TWC -CSG and ICOMS Billings of Prod/QAHA,, BHN Prod Environments for the Customers, QA Teams of System Interface testing, and E2E, UAT, SBPP, Field Technicians and Other Stake holder’s requests.
• Working Expereience on Cloud platform of Salesforce lightning (Communities, Service, Marketing etc)
• Supported 24x7 for SBPP (Spectrum Business Pricing and Packing) for the Hub Field Technicians across all the regions and markets of USA of Charter, TWC and BHN for Telecom Enterprise Wireline Customers.
• Experienced in Lab testing for the different devices ( Modems,STBs,EMTAs) for Internet, Video and Telephone and Buildig in HW Library, Racking and Stacking devices and Validation of Internet,Wi-Fi,Telephone,STB Video features etc.
• Experienced in creation of Locations/House, Accounts and Orders Creation through Various Channels ( CSG,ICOMs) and Monitoring in downstream applications like BAC( Broadband Access Center) - To verify the Device is Online, OSM (Order and Service Management) - Verify the Status of the Orders,UIM (Unified Inventory Management) - to Verify the Service status and DM (Device Manager) and Its Provisioning.

Environment: IVR,Sales Force lightning, Apex, Visualforce, HTML,CSG-Prod/QAKA, Environments, L-TWC-CSG/ICOMs,BHN ICOMs billing,Middleware,NextGen Provisioning, Mediation and Billing,TDM, IVR,SBPP, AS400 Rumba/DPI Black Screen,UAT/E2E Testing, Linux, HP-UNIX, SQLTOAD,Oracle,Jira, Rally,Remedy, APIs,XML, HTML, Smart Bear- Web Services ( REST Postman / SOAP UI), Test Strategy, SDLC/STLC.

Confidential, Irving, TX

Sr QA Expert - IVR Tester, UAT lead Testing

Responsibilities:

• Experience in reviewing BRD and Gathering IVR Requirements and Updating the Routing Transfer Groups via vision documents for the Calls routing between agents and call flows.
• Experience in CABS billing, ASR, and Coffee - COA Billing Systems - Front End etc.
• Understanding of UI (User Interface documents for NSP, SHOP, RMVP, CTVP, COVP) etc. Its logic and DMs (Dialog Modules), PPs (Play prompts), routing etc.
• Experience in Web Services testing using REST, SOAP XML, EJB, socket-based, JMS.
• Experience in IVR applications for the Cust Identification, Authentication, RMVP – Billing and Payments, DIY – Self Serve,CTVP –Repair & Technical, COVP – Customer Ordering Voice Portal for Pending Orders, RTCI – Real Time Customer Insight, National Best Insight(NBA) – an IVR Call Center /Agent/Tech Support Domain Applications.
• Tested IVR functionality and routing groups between modules of NSP, RMVP, SHOP, CTVP etc. And FYC – Find your call for 30days from Production recording between Customer VP and Agent.
• Experience in Agent prompts of Billing Agent, internet problem Agent, Service Problem Agent, TV ProblemAgent, IPTV, MultipleService Agent etc via VP by System and User Responses for DSL,HSI,U-Verse and VOIP Telephone Services etc.
• Experience in IVR XMLs testing, Call Center applications, Routing,VDNs, Transfer Groups, Skills Testing, NICE Call recording Testing, VP call recordings testing using FYC ( Find your call) tool for Past 30 days.
• Testing of DTMF and Speech Recognition, Text to Speech Application and IVR Call Flows / Agent Activities, Call Center and Tech Support.
• Testing of Inbound and Outbound voice applications on Avaya Voice Portal/Experience Portal.
• Experience in IVR testing scenarios of Pay Arrange with Past Due, Pay by pin/no pin, Payment Arrangements and Eligibility, Payment Start – Combined Bill, Payment Menu Check, Auto Pay, and Upgrade Eligibility etc.
• Experience in Using IVR Tools Using CDR tools, Tracing of Logs using Unix/Linux,Shell Scripting, other info and Validations against Voice Portal UI documents,IR and WRs.
• Experience in Defect Tracking Tools like Fiddler, HP ALM/QC, Rational Clear Quest, JIRA, Remedy, TFS, and Rally etc.

Environment: Sales Force lightning, Apex, Visualforce, HTML,CSS, TFS, MTM,CRM,Unix,SQL,ETL Informatica,Web Services.

Confidential, Richardson, TX

Sr QA Analyst

Responsibilities:

• Designing test plans, scenarios, scripts, or procedures for conversion of Confidential customers for Voice, Video and Internet customers into Confidential AS400 DPI(Green Screen) billing system.
• Maintaining requirements, test cases, test data, test results and bugs using HP-ALM -Quality Center.
• Preparing reports using ALM Quality Center and responsible for the all opened defects till the closer.
• Track progress of the testing of various modules and deliverables and regular report generation to the clients.
• Whole Order Management flow, starting from Placing orders to Provisioning of orders and till billing run– Using IBM Salesforce OMS,CRM, SalesForce- GUI and AS400 for placing orders and after placing the orders updating them through DPI Green Screen.
• Test conversion of existing Subscriber Services, Bundles, Packages, Rates, Promotions, Discounts, Rewards, Taxes and Statement Presentation after billing cycle run complete.
• Confidential Communications statement comparison with Confidential Statement for all the rates, promotions, discounts, rewards and Taxes.
• Usage (Local, Long Distance, Data) Testing according to the Call Plans, and Rates and price plans.
• Review the Functional and Non-Functional specifications that are to be included in the project/release Notes weekly basis.

Environment: DPI green screen, Fios, Voice, DATA testing, SIT,E2E,Linux, HP-UNIX, SQL,TOAD, DB2, ALM.

Confidential, Atlanta, GA

Sr. QA Mobile Tester/Application Tester lead /IVR

Responsibilities:

• Participated Agile meetings and Demos with Business Users, Marketing and Understanding of functional and non-functional requirements for the Applications and the scope of different Projects to be tested and Writing, Review and execution of Test Scripts Using HP ALM QC,Jira etc.
• Worked on Centivia Tool and Validation of SIM/MSISDN Reserve/Release, Loading, Audit and Configuration of SIMs/MSISDNs for different Projects for LIVE and Non Live Scenarios.
• Expertise on Ongoing regression testing for SAP S&D testing, orders, fulfillment Process and Deliveries.
• Expert in Switch Control LAB IP Config ( Production/QAT environments) Validation of Live/Non-Live functionality through Engineering Elements of HLR,GFLEX and Its Scenarios testing, Debugging etc and closely working with Switch Control Dev team.
• Mobile App-Tested Java based - Mavenier client and Mavnier App (MobileApp) in IOS and Android devices- Mavnier app with same MyTMO login credentials and tested functionality of the Application like Multi device calling from different devices from Plans of TMO, Sending or Receive FAX to devices/Conference calling /Bridge Calling i.e 1 organizer to 10, 20, 30 Participants, Call routing to different departments from MobileApp.
• Mobile App through testing of activations with Live Switch and Validating DB tables, debugging of logs, trouble shooting and in switch controls and Eng. Elements like HLR, OTA, SMSS,MMSS, DUS DB etc and Live Switch Validations HLR,CNTDB,LAB MMSC for MMS,SMSC for SMS,PAG for RPX port of Prepaid etc
• Prepaid Subscribers activations through Quick View and Its scenarios and Validation in RPX DB (Prepaid).
• Tested IOS, Android Device Scenarios (SMS, MMS, Voice and Other functionality) Using Live Switch and Live SIMs with CAMEL features in HLR.
• Experience in Usage Files Processing and running Billing and Validations of Statements for different Projects.

Confidential, Richardson, TX

Sr. QA SFDC CRM Tester lead

Responsibilities:

• Worked on production Operational Schedulers tools such as Control-M(BMC Software),Maestro Scheduler(Tivoli Software) and AutoSys to monitor Automatic Batch Jobs processes in HP,Sun,Linux/Unix etc and Oracle DB.
• Experience in creating Operational Parameters in OP DB, loading into Scheduler DB every night and Jobs Launching by Operational System using AutoSys/JIL.
• Experience in Enabler guiding / Event Rating - Event management, Incident management, Event Incident integration and Billing Applications.
• Experience in Using Rest & SOAP Web Services for the Data Validation and via UIs- CSM, CRM/Sales Force applications.
• Experienced in Data testing, Functional Testing, Copy BAN, CM flow validation from TLG to Enabler and Its components.
• Experienced in Product Testing- Enabler Product testing from Version 7.0, 7.5 and 8.1 and expertise in Data Usage (UUP AbInitio Server) creation and Validation, EOC (UUP AbInitio) extracts generation and validation.
• 24/7 On-Call support and Provided s and assistance during testing to Other teams on APIs, Web Services, Message Processing MPS, on-line applications –CSM,Web, E-care, AMSS,Clarify CRM; A/R and Collection; WNP, POS & BOH,IVR applications for the Merge, Build, Regression, Fast Track Testing, Release and Hot fix testing.
• UAT Testing of Subscriber Resource Manager, Activation Manager, Billing/Invoicing (Including CPAC), AR & Collection, AMC, APIs and Enabler, Data Usage, Rerate, EOC (end Of Cycle) extracts etc.
• Experience in Pega 7, IBM –BPM SWIFT message testing includes SWIFT message types, SWIFT message formats etc.
• Experience in PEGA BPM process, Sub processes and associated rules/activities/events and ensures that they are working properly.
• Validation of PEGA the Properties of the Instance by using Process Inspecto and PEGA debug the flow by using debug mode in Process Inspector, Early detection of defects related to processes /sub processes and associated Intermediate steps
• Hands on PEGA tests are performed based on the decision rules/ decision trees