SUMMARY:

• 3+ years of Quality Assurance experience in Software testing in various domains including Automotive, Financial and Software with core software applications, including infotainment (automobile), mobile, web, AI (Alexa Chatbot) and IVR applications.
• Vast range of experience in the online/digital marketing field.
• 3 Years’ experience to work with Release Management team to create and maintain automated build verifications and smoke tests, unit tests, integration and product release..
• 3 Years’ experience with different ALM tools including ALM, JIRA, Confluence, TFS and GITHUB as well as in the design, development, and implementation of quality assurance standards for software testing.
• 3 Years’ experience in using automated testing tools. Example: CYARA testing tool scripting for IVR systems, Selenium.
• Experience in defect tracking and management using defect - tracking tools like TFS, JIRA, and GITHUB etc.
• Experience working with DevOps tools Jenkins, Docker.
• Extensive experience creating and designing Master Test Strategy Documents, Master Test Plan, Test schedules, Test Cases, Test Procedures and Test Scenarios
• Good expertise in the review and documentation of system test plans; Creating and executing test scripts, test cases and data sets based on product release features, client requirements, and technical documents.
• Experienced in Back-End testing to ensure data consistency on front-end by writing and manipulating SQL queries on the relational databases.
• Experience creating QA Test Process, QA Workflow Diagrams, analysis and design, Test Analysis Report, Defect Analysis and Prioritization
• Excellent communication, problem-solving skills, coordination, documentation, project planning, and interpersonal skills.
• Experience in stages of Software Test Life Cycle including Manual, automation, web services (Soap and Rest) and performance.

TECHNICAL SKILLS:

Process Model Tools: MS Visio, MS Project, Confluence

Programming: HTML, C#, Cyara Scripting

Testing Tools: Selenium, JIRA, TFS, Bugzilla

Application: Microsoft Excel, PowerPoint, Word, MS-DOSiOS, Android, IVR (Interactive Voice Response)AI (Amazon Alexa Chatbot)

Database: SQL Server, MySQL

Platforms: Windows 95/NT/2000/XP/7, Mac OS X, iOSUnix, Linux (Ubuntu, CentOS, RedHat)Other Tools: Mozilla Firebug, Jenkins, Docker.

PROFESSIONAL EXPERIENCE:

Software Quality Engineer

Confidential

Responsibilities:

• Creating Test Cases, Test scenarios, Test plans, and test data. GITHUB and JIRA: Writing acceptance criteria for stories, tasks and reporting, and tracking bugs.
• Communicating with the business, understanding their requirements.
• Mobile testing (Android and iOS) of Jimmy John's application
• Planned, and, wrote various test scripts to ensure the application’s data flow is working according to the functional logic and business rules
• Back-End testing to ensure data consistency on front-end by writing and manipulating SQL queries on the relational databases.
• Extensively took part in Investigating, researching, and recommending the implementation of commercial automated test tools and test scripts for regression testing of existing product functionality.
• Developed Test strategies to help drive excellence across all services and the overall platform for project completion
• Reviewed design documents to create scenarios and scripts for testing
• Guided team to build industry best practices into QA Test processes
• Developed structured test cases and test scripts to be executed manually by testers or automatically by test automation tools
• Setting up infotainment benches for QA’s and developers. Setting up data using Simulator tools, Vehicle Spy, Body control module, Development programming system, CAN tools.
• Updating TCP’s and enrolling them in TDI. Working with ATT software. Generating test data like car VIN numbers, CSM, CGM ID’s, adding data plans for OnStar project, creating owner’s profile and more.
• Troubleshooting bench issues and fixing them. Registering, Flashing and updating info benches to latest build using Artifactory, JIRA, Bitbucket.
• Taking care of basic Jenkins duties, knowledge of creating Jenkins pipeline as code: CD/CI and little experience with Docker. Motivated team on creating Jenkins pipeline as a code.
• Some Shell scripting experience.

Software Quality Assurance Engineer

Confidential

Responsibilities:

• Regression & Functional Testing of IVR systems (Payment, Payoff and 1098 IVR)
• CYARA testing tool scripting (Automation Testing)
• Creating Test Cases, Test scenarios, Test plans, and test data.
• Amazon Alexa chatbot testing. API testing.
• Worked as a junior developer on IVR systems (Genesys).
• Created the On-Boarding process for the new hires on the confluence. Follows SaFe (Scaled Agile Framework). Leading daily stand-ups and using TFS (Team Foundation Server) to create new tasks, stories and features following agile methodology.
• Scheduling and leading Planning, Grooming as well as Retrospective meetings. SDLC methodologies and development processes such as requirement gathering, analysis, and definition, prototyping, proof of concept, designing and implementation.
• White box and Black box testing.
• Communicating with the business, understanding their requirements. Some experience in GitHub, Release management, Unit testing (X-Unit) and Sourcetree.
• Knowledge of Selenium with Java and basic C# programming skills
• Contributed to planning, writing, and executing various tests to ensure the application’s data flow is working according to the functional logic and business rules
• Developed Test Strategies to help drive excellence across all services and the overall platform for project completion
• Analyzed defects or test results and deduced the chain of events leading to a failure
• Guided team to build industry best practices into QA Test processes
• Evaluated quality risk for product releases, changes, and fixes
• Interfaced with key stakeholders in Product Management, Operations, and Software Development to ensure the expected performance of the application.

Graduate Research Assistant

Confidential

Responsibilities:

• Worked as a Research Assistant with Prof. Bruce Maxim ( Confidential ) on two different Projects.
• The first project was developing a game for Software Process Improvement. Playing the role of Research Assistant as well as Project Manager, managing a team of 3 undergraduate students. Creating a computer game that emphasizes the best practices in software engineering process improvement while students create virtual engineering artifacts during gameplay.
• The second project was developing active learning modules to support Software Engineering Courses.
• Published Research paper: Web-based Scrum Process Management Game along with the professor.
• Created a personal website using HTML5 & CSS3. Created Puzzle 15 game using JavaScript. Have done projects in PHP & MySQL.
• Study and detection of code smells for an Open source System: Gantt Project using Infusion, Eclipse & CodePro AnalytiX tool & Bugzilla.

Sr. Marketing Manager

Confidential

Responsibilities:

• Handling Social Media of Jugnoo.in & Bulbul- Stylist on Demand App.
• Handling Online Reputation of Jugnoo.in app.

Education Counselor

Confidential

Responsibilities:

• Explain about admission procedures and courses offered to the prospective students and their parents through phone calls, emails and face to face meetings.
• Maintain the target metrics by converting prospective students into confirmed admission and succeed in achieving the performance goals
• Maintain regular communication with students & parents for coordinating admission activities and resolving problems.

Analyst

Confidential

Responsibilities:

• Handling the company's official account of Facebook, LINE, and WeChat.
• Developing and managing digital marketing campaigns & SMS Marketing.
• Performance reporting of the campaigns on the Daily basis, Budgeting, and Planning of Online Spend to maximize ROI. Data Mining using the company’s in-house software.
• BI using Radian6 software of Salesforce.com.