SUMMARY:

• 8+ years of strong experience in software Quality Assurance and Testing with manual & Automation testing of web, client/server with:
• Expert in the Property, Casualty, Annuities, Life Insurance, Commercial Property, Workers Comp, Auto, GL, Crime, Inland Marine coverages, Disability, and Supplemental Insurance policies include administration, sales, customization, claims, pensions and CMS.
• Excellent knowledge of various policy administration & industry standard tools such as Guidewire Policy Center, Guidewire Claim Center, Guidewire Billing Center and ISO (Insurance Services Office) tools and conventions with insurance laws, regulations and company policies.
• Excellent in Developing and evaluating business process Models.
• Proven success as a business analyst through the years, providing a well - balanced understanding of business relationships, business requirements, and technical solutions.
• Strong experience in RUP Business Modeling process.
• Expertise in UML (class diagrams, object diagrams, GAP Analysis, use case diagrams, state diagrams, sequence diagrams, activity diagrams, and collaboration diagrams) as a business analysis methodology for application functionality designs using IBM’s Rational Rose.
• Strong experience in conducting User Acceptance Testing (UAT) and documentation of Test Cases. Expertise in designing and developing Test Plans and Test Scripts.
• Professional experience in business analysis, operations management and development, design, documentation and testing.
• Advised management on improvement strategies, Competitive & Profitability Analysis.
• Exposure to Client/Server, Web Application developmental tools and Software development and design.

TECHNICAL SKILLS:

Software/Hardware: Guidewire 8.0/9.0, SDLC, Waterfall, HP QTP / QC, HP ALM, MS Access, SQL Server, MySQL, Selenium 2.0/3.0, Windows 7/8/10/98/2000/ XP, HTML, basic XML, MS Office, Visio, Adobe Photoshop, Rational- Rational Rose, CaliberRM, Crystal Reports, SharePoint, Docushare

PROFESSIONAL EXPERIENCE:

Confidential, Des Moines, IA

Sr. QA Tester

Responsibilities:

• Responsible for Requirement Analysis, User Acceptance Testing, Implementation, Data
• Successfully managed the project and released the product.
• Work closely with production underwriters to review commercial property insurance renewal and new business opportunities to ensure proper risk identification, analysis and assessment and the development and growth of a profitable portfolio of business.
• Responsible for testing the Quote & Purchase for both Auto and Property Insurance ratings of the customers.
• Responsible for the development of a Data Warehouse for Commercial property and Auto insurance.
• Involved in developing automation scripts for all line of business policies to keep track of the insurance policies for the insurance company.
• Worked on different techniques of data masking techniques such as shuffling, substitution etc.
• Prepared requirements document for Commercial Auto, Inland Marine, Crime, Worker’s Compensation, Umbrella, Business Owners Policy, Commercial Output Policy, and Commercial Property Package
• Created Data Stage jobs to extract, transform and load data into data warehouses from various sources like relational databases, application systems, temp tables, flat files etc.
• Prepared Screenshots and web layouts for the application
• Worked with the technical architects and database developers to convert the functional specification to technical specification.
• Coordinated with different team members to resolve the issues that are related to the new application.
• Created User Story’s based on the discussions with SME’s for the customization of Guide wire Product for the Policy center application.
• Worked on HP ALM Quality Center Admin module to create custom fields, create new users, user groups with appropriate access level.
• Prepared Test Strategy, Test Plan, test report and Gap Report
• Performed UAT based on Requirements Document and prepared the Test Cases using Quality Center.
• Handled the requirement traceability and defect tracking thru Quality center
• Maintained Traceability Matrix in Excel.
• Created the Test Cases for functional testing of the system.
• Performed Automated testing using Quick Test Pro and load testing using Load Runner
• Worked with the other team members in order to maintain the Change control process and Version Control.
• Collaborated with developers as needed to determine the root cause of defects
• Validated the application against the requirements.
• Review requirements and create a test strategy to be implemented.
• Created presentation for the high-level management demos.
• Demonstrated the application to the top management.

Environment: Guidewire 8.0/9.0, HPQC 11.0, QTP 11.5, ALM, Load Runner, HTML, MS Project, MS excel, MS Word, MS SQL, MS Power Point.

Confidential, Tallahassee, FL

Sr. QA Analyst / Tester

Responsibilities:

• Executed all aspects related to worker's compensation, life insurance, long/short term disability, employee discount/store benefits including company events coordination.
• Conducted User Acceptance Testing (UAT) and documentation of Test Cases.
• Completed the documentation of Claims Scenario’s for the source system
• Extensively used Ms SharePoint a content management platform, for managing content across the organization within a shared repository.
• Designing test scripts for testing of Claims in Development, Integration and production environment.
• Processing of New Business, Renewal, Cancellation, Reinstatement, Billing for various lines of business (Fire, Auto, Commercial)
• Applications tested were integrated to mainframe Vantage system which included business applications for new sales, policies, quotes, and web based applications.
• Developed the Wire Frames, User Interfaces, AS-IS and TO-BE flows and the Use Cases to encapsulate the information with ease.
• Identified/documented data sources and transformation rules required populating and maintaining data warehouse content.
• Responsible for creating test scenarios, scripting test cases using testing tool and defect management for Policy Management Systems, Payables/Receivables and Claims processing.
• Involved with all the phases of Software Development Life Cycle (SDLC) methodologies throughout the project life cycle.
• Served as conduit for managing system requirements between the business and the software development team.
• Worked directly with users of the Multi-Channel Desktop to gather and document their business requirements. Followed up with the users to test the implementation, achieved sign-off and continued to move the system toward go-live.
• Migrated Data from MS Excel to SQL Server Reporting Service Using DTS and SQL loader utilities.
• Worked hands on with the Multi-Channel Desktop to test it to ensure it meets the business requirements.

Environment: Guidewire 8.0, Selenium 2.0, Windows 7/8, HP QC, HP QTP, Win Runner, Load Runner, Caliber RM, MS Access, MS Excel, MS Office suite, MS Visio.

Confidential, IL

Sr. QA Analyst

Responsibilities:

• Worked on the implementation and customization of the project. System was developed using Guide wire’s Policy Center application and framework.
• Managed the output requirement project for various Life insurance products.
• Accumulated system requirements from various departments through surveys and interviews.
• Involved in prioritizing the defects and writing business requirements to resolve them.
• Customized the test scripts using check points, synchronization and parameterization of data.
• Automation of test scripts was done using QTP for test re-usability of different online transaction modules.
• Involved in Regression testing of each build during the various phases of the application using QTP.
• Planned and defined system requirements to Wire Frames with Use Case, Use Case Scenario and Use Case Narrative using the UML (Unified Modeling Language) methodologies.
• Responsible for creating test scenarios, scripting test cases using testing tool and defect management for Policy Management Systems, Payables/Receivables and Claims processing.
• Involved in Performance Measurement to develop measurable indicators that can be systematically tracked to assess progress made in achieving predetermined goals.
• Responsible for creating test scenarios, scripting test cases using testing tool and defect management for Policy Management Systems, Payables/Receivables and Claims processing.
• Developed and managed creation of product documentation to communicate features, benefits, positioning and impacts to different audiences and ensured that documentation deliverables from various groups are produced as needed.
• Responsible for special projects requested by company management or reinsurance broker involving analyzing underwriting revenue and financial performance for company’s reinsurance broker.

Environment: Casewise modeller, IBM WebSphere, XML, C++, J2EE, JSP, Oracle, DB2, Sybase, SQL Server Reports, WinRunner, LoadRunner, Quick TestPro

Confidential, Louisville, KY

QA Analyst

Responsibilities:

• Prepared project plans using MS Project and coordinated timelines as guided by the Project Manager
• Created the SQL scripts for demonstrating the prototypes and for verifying the result sets
• Conducted extensive Joint Application Development (JAD) sessions for all business related issues.
• Provide business, functional and business rules requirements for Unemployment Insurance Modification (UI Mod) RFP (Request for Proposal).
• Involved in Logical & Physical Data Modeling. Database Schema design and modification of Triggers, Scripts, and Stored Procedures in Sybase Database Servers.
• Prepared High Level Logical Data Models and BRD’s (Business Requirement Documents) supporting documents containing the essential business elements, detailed definitions, and descriptions of the relationships between the actors to analyze and document business data requirements.
• Developed business proposals and RFP responses and trained others in this capability.
• Helped design scope documents and the Request for Proposal (RFP) after extensive ROI analysis and coordinated with top management for the approval process.
• Configured the Data mapping between Oracle and SQL Server 2005.
• Helped in build releases production support solving new requests.
• Provided data modeling support for numerous strategic application development projects.
• Documented the meeting minutes with issues of about discussed and solutions resolved.
• Presented the mapping document with all business logic applied for the system to Project Manager.
• Gathered information and documented on Conceptual design and Technical design for phase III systems.
• Authored various Use Cases and Activity diagrams, Sequence diagrams using Rational Requisite Pro and used UML methodology to define the Data Flow Diagrams (DFD).
• Created the test cases for all the Use Cases using EA tool.
• Developed XML schema for data retrieval and processing to improve system flow through metrics
• Created test scripts for all the test cases in PL/SQL.
• Designed DataStage ETL jobs for extracting data from heterogeneous source systems, transform and finally load into the Data Marts.

Environment: Visual Basic, Sybase, Toad, Teradata, MS Visio, Erwin, Microsoft Word, Project, Excel, PowerPoint, Visio, UML, XML, GIS tools, Windows, UNIX, Oracle, PL/SQL, MS Access.