SUMMARY:

• Experienced IT Professional having 8+ years of experience in Quality Assurance, designing, developing, testing and implementation of customer oriented business applications, testing SFDC (SalesForce.com), web applications, and Client Server Applications. Also Created test scenarios, test scripts and executed scripts for Unit, Functional, Regression, Integration, User Acceptance and Go - Live Testing.
• Performed various types of testing that include Integration, Regression, Functional, System, and Performance Testing, Salesforce.com CRM Applications configuration and testing.
• Experienced with Sales Cloud, Service Cloud and Marketing Cloud Implementations
• Experience in testing integrated software Web Services through SOAP UI and XML
• Comprehensive understanding of CRM business processes like Campaign Management, Lead Management, Account Management, Case Management, Quote, Forecasting, and Call Center.
• Extensive knowledge of Salesforce.com implementation cycle in Sales, Marketing, Service and support modules.
• Implemented Salesforce Development Cycle covering Sales Cloud, Service Cloud, Call Center, Chatter & App-exchange applications.
• Experience on all phases of Software Development Life Cycle (SDLC) from project initiation to deployment. Experience in Agile and Scrum methodology.
• Expertise in developing, deploying and integrating Salesforce.com CRM solutions
• Excellent skills in overall Defect Management/Problem Solving, which includes reporting and tracking bugs using HP Quality Center, Rational Clear Quest, JIRA.
• Made new feature enhancements on Service cloud console view and developed some Visual force components.
• Hands-on experience with Waterfall, RUP, & Agile Scrum methodologies
• Worked on various salesforce.com standard objects like Accounts, Contacts, Cases, Leads, Campaigns, Reports and Dashboards.
• Implemented Salesforce Development Cycle covering Sales Cloud, Service Cloud, Call Center, Chatter & App-exchange applications.
• Extensive experience in Data Validation and verification in all ETL Stages (Source, Staging & Target environments).
• Experience in UNIX shell scripting and SQL programming to resolve business problems of various nature
• Created and reviewed functional test cases utilizing Business Process Testing (BPT) methodology in HP Quality Center.
• Expertise in Writing, Reviewing and Executing Test Cases
• Experienced in Bug tracking and Reporting systems.
• Extensively involved in Scrum methodology(Agile) and Waterfall and specialized in Verification & Validation and entire SDLC model
• Test and quality management activities including requirement analysis, project scoping, estimations, planning, change management, risk management, Issue management, metrics analysis, staffing, mentoring

TECHNICAL SKILLS:

Test Management Tools: Quality Center, Rational Clear Quest

Test Automation Tools: QTP, Win Runner

Web Technologies: HTML, VB Script

Operating Systems: Win 9X,XP,NT, MS-Dos, UNIX

Configuration Management Tools: Clear Case, Visual Source Safe

Languages: C, C++, Java

Databases: Oracle8i/9i, SQL Server 2000/ R2

PROFESSIONAL EXPERIENCE:

Confidential, Atlanta, GA

Sr. QA Analyst

Responsibilities:

• Work with appropriate users and development to identify requirements for development projects and activities.
• Comprehensive knowledge of RUP, Waterfall and Agile (Scrum & Xp) methodology.
• Experienced with Sales Cloud, Service Cloud and Marketing Cloud Implementations
• Maintain up-to-date and accurate records within the Salesforce.com database. This includes items such as account profiles, individual Contacts details, opportunities and communications.
• Used together, the combination of QTP, BPT, and manual testing improved the E2E test coverage dramatically.
• Tested the ETL Informatica mappings and other ETL Processes (Data Warehouse Testing)
• Responsibilities included interacting with users, gather empirical data to establish adoption level, gathering requirements, defining business rules, mapping requirements to Vanilla Salesforce, Performing gap analysis, and feasibility study.
• Configuring call Center processes - Service Requests, tasks etc
• Worked with developers to resolve Issues and Production Incidents using HP ALM/Quality Center
• Created and tested business processes testing (UAT and Integration testing) and supported end users in execution of test scripts.
• Implemented Salesforce Development Cycle covering Sales Cloud, Service Cloud, Call Center, Chatter & App-exchange applications.
• Performed extensive data modeling to differentiate between the OLTP and Data warehouse models
• Generated test results from HP Quality Center and documented the detailed Test Exit report.
• Formulated reusable test cases using HP QC for functional, Integration, GUI/UI , end-to-end, usability, security, smoke and regression testing.
• Effectively used SOAP UI and other XML tools for API level testing.
• Experience working across various SFDC implementations covering Sales Cloud, Service Cloud, Call center, Chatter & App-exchange applications.
• Good experience as technical writer in designing Technical Documents for API’s, and other design documents.
• Created four different support groups based on record types in salesforce.com application to handle partner cases.
• Involved in preparation of Test Data to test the functionality of ETL Sources Mappings and Targets.
• Tested various Salesforce.com standard & custom objects.
• Analyzed the specifications and identified the source data that needs to be moved to data warehouse.
• Participated in daily meetings to discuss defects, issues and risks of project
• Lead API requirements gathering, developing use case documentation and partnering with business partners to deliver business logic API solutions.
• Design, implement, unit test, maintain, and troubleshoot various applications and integrations with Salesforce.com.
• Extensively involved in Scrum Methodology (Agile) and Waterfall and specialized in verification & Validation and entire SDLC model
• Tested the Web-services of the SOA using SOAP-UI.
• Attended Status meetings & Updated the management with Daily & Weekly Status report of all the Testing activities.
• Performed extensive manual and XML API testing on a continuous basis for enhancement releases and patches.
• Creating test cases for ETL mappings and design documents for production support.
• Experience using defect-tracking tools such as Test Director, HP/ Quality Center, JIRA and Bug Tracker.
• Implemented Agile Methodology for building an internal application.
• Used SOSL and SOQL queries during the data migration and custom development.
• Prepared Project Test Plan to outline scope, objectives and approach of software testing efforts.
• Designed and execute the test cases to validate the SalesForce SFDC custom object, work flow, security & access.
• Used TOAD for Oracle in creating & executing SQL queries for testing ETL process.
• Trained Production support associates on latest Point of Sale functions.
• Assisted in defect reporting in an effort to communicate to the appropriate personnel of the various stages of defects.
• Supported the design, development, testing and implementation of new business and support applications

Environment: .Net, PL/SQL, Oracle, Teradata, Erwin, JIRA, Sales cloud service cloud, SoapUI, JIRA, SDLC, ETL, SQL, Informatica, Cognos, Agile, Scrum, Waterfall, SQL Server, EDI

Confidential, Mountlake Terrace, WA

QA Analyst

Responsibilities:

• Check / Review the Test Cases document System, Integration and User Acceptance prepared by test engineers.
• Created Unix Shell scripts to automate the data load processes to the target Data Warehouse.
• Experienced with Sales Cloud, Service Cloud and Marketing Cloud Implementations
• Implemented Salesforce Development Cycle covering Sales Cloud, Service Cloud, Call Center, Chatter & App-exchange applications.
• Expertise in Defect Management tools - Quality Center(Test Director) and Quick Test Professional ( QTP)
• Analyze requirements during the requirements analysis phase of projects.
• Assigned tasks among development team, monitored and tracked progress of project following Agile methodology.
• Used Data Stage Director to run the ETL mappings and monitor the status.
• Created scheduled apex that ran every day to process data from Salesforce and SQL tables.
• Designed, developed and deployed Apex Classes, Controller Classes and Apex Triggers for various functional needs in the application.
• Setup various offers and campaigns in salesforce and presented them based on customer segmentation.
• Worked on various subsystems within the MMIS including but not limited to Recipient Payer, EDI etc.
• Responsible for attaining HIPAA EDI validation from Medicare, Medicaid and other payers of government carriers Documented and executed test cases
• Worked with various salesforce.com objects like Custom Objects, Accounts, Contacts, Leads, Opportunities, Cases, Reports and Dashboards.
• Validated the Web Services (SOAP, API) both Request and Respond Messages.
• Followed RUP and AGILE development methodology and adhered to strict quality standards in requirements gathering
• Worked on various salesforce.com standard objects like Accounts, Contacts, Leads, Opportunities, Reports and Dashboards.
• Created and Customized the Dashboards to the track usage for productivity and performance of business centers and their sales teams.
• Performed one time data migration to get Accounts and Contacts data into salesforce.com.
• Implementing SalesCloud, Service Cloud, Chatter and custom applications in Force.com.
• Worked on various salesforce.com Standard objects, Custom Objects, Page Layouts, Custom Pages, Views, Reports and Dashboards.
• Performed quantitative analysis; plan, coordinate and implement QA methodology; analyze business requirements; and create traceability matrices to map test cases in HP Quality Center .
• Organize the meetings. Preparing the QA Test Strategy, Test Plan and Scope of Testing.
• Preparing the test metrics for testing activities in different Phases of SDLC.
• Worked on projects which used Agile and Waterfall methodologies.
• Define and review System Integration, End to End Regression and UAT testing.
• Interface with clients from Operations, Marketing, Sales, Technologies, and Outside Vendors and act as their customer interface point as the lead of the Projects.
• Using HP Quality Center for storing, maintaining the test repository, bug tracking and reporting
• Supporting and guiding the UAT testing and Production teams to resolve production issues.
• Wrote and modified SQL validation scripts, and writing scripts in SQL to validate the outputs.
• Resolved issues rose by ETL and testing teams while development and testing phase of the project using QC (Quality center).
• Everaged test automation using automated tools such as Quick Test Professional and HP Quality Center for test execution and defect tracking

Environment: Oracle, PL/SQL, CRM, SFDC, ETL, SQL, RUP, Agile, UML, XML, Sales cloud, service cloud ASP.Net, Rational Clear Quest, Agile, Scrum, Rational ClearCase, UAT, QA, Rational requisite pro, rational test manager

Confidential, Chicago, IL

QA Tester

Responsibilities:

• Involved in writing and implementation of the test plan, various test cases and test scripts in Quality Center
• Reviewed and analyzed Business Requirement Documentation (BRD) to gain understanding of POS implementation.
• Reviewed Functional Specifications and assists in evaluating test automation approach profiling of Manual Test Cases for Automation Test opportunities
• Developed and maintained the Traceability matrix between requirements and test cases.
• Involved in testing the full functionality of POS Point Of Sale system from end to end.
• Accurately prepared and documented of test results, issues / defects and progress.
• Effectively handled multiple projects simultaneously during Production Period by running Test Cases and logging & tracking Defect in HP Quality Center (QC)
• Involved in maintenance of API s used to calculate, fetch or set inventory and Point of Sales (POS) applications.
• Participated in meetings with BA and Developers to understand the scope of testing
• Created Test Plans, Test Scenarios and Test Cases for assigned modules
• Created and Executed Test Cases manually as well as verify the actual results based on expected results.
• Performed Functional Testing, Regression Testing, User Acceptance Testing (UAT) and End to End Testing
• Documented and reported all found defects in Quality Center
• Provided validation of data through SQL queries

Environment: Quality Center, QTP, C#, HTML, Oracle, UAT, ETL, POS, E2E, SQL, Toad, Java,

Confidential, Chicago, IL

ETL QA Analyst

Responsibilities:

• Analyzed the ETL data mapping requirements and transformed them into executable test cases for three hops of data transformation from source to prestage, prestage to stage and stage to processing
• Walked through the tests for traceability with business.
• Drove the set of testing activities as a tester and a manager performing dual responsibilities
• Worked with offshore development on streaming the test activities and worked on refining the testing timelines
• Executed the test cases for the functional aspects under the scope of the project in QC and updated
• Designed Test Scenarios using Business Requirements.
• Created test cases for all the system, functional aspects of the application under test.
• Modified the test scripts through reviews both internal (peer reviews) and external stakeholders involving business analysts and developers.
• Prepared the test data in the flat files for batch processing and modified the attributes as required for each test to be executed.
• Executed the SQL queries on Oracle Toad as part of test case execution to compare actual to expected results.
• Executed the test cases for the functional aspects under the scope of the project in QC and updated
• Created defects for the deviations observed in the testing.
• Created weekly status reports regarding the progress of testing activities

Environment: MS Visio, MS Project, UML, XML, Windows XP, NT/2000, HTML, .Net, XML, XSL, HTML, SQL, Oracle.

Confidential, Phoenix, AZ

QA Analyst

Responsibilities:

• Involved in writing and implementation of the test plan, various test cases and test scripts in Quality Center
• Maintained and systematized the documentation process for the Performance Testing Plan
• Gathered requirements and created, executed and documented Test Cases as per requirements in Quality Center
• Tested the Web-services of the SOA using SOAP-UI.
• Extensively involved for Back-End Testing and related database issues
• Worked on XML tools with various documents for further processing and worked on XML API's.
• Prepared Test Plans and Test Cases based on the functional requirements, HIPAA and HL7 regulations like 834, 835, 837, etc
• Involved in testing Web services with a tool called 'SOAP UI'.
• Developed Automation Test Scripts to perform Functionality, Security, UAT and Regression Testing using Quick Test Pro
• Used HL7 and FACETS to receive, store and send HIPAA-standard transactions
• Worked on EDI request transactions (270, 276, 278) and response transactions (271, 277)
• Conducted Back-End Testing manually also or the purpose of Database Integrity. Also, involved in Back-End Testing using SQL and UNIX scripting
• Defect tracking and bug reporting using Quality Center

Environment: Windows XP, VB, SQL, HL7, FACETS, HIPAA, EDI, XML, SOAP UI, Quick Test Pro, Quality Center.