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Salesforce Qa Resume

Mettawa, IL

SUMMARY:

  • Bachelor in Computer Application and a Software Professional over ELEVEN years of experience in large CRM implementation. Has extensive testing experience on Salesforce/Veeva projects for over EIGHT years and Siebel CRM projects for THREE years.
  • Good experience in managing large QA programs for new development and product
  • Implementations in CRM technology.
  • Having diverse exposure to various software methodologies like Agile, Iterative and Waterfall with comprehensive understanding of all aspects of software Testing lifecycle.
  • Experience in managing the complete project cycle including Requirement analysis, test planning and test execution, mentoring the team, test metrics, risk management, proposals, demos, driving innovations and improvements.
  • Strong experience of working in multi - vendor environment, client interaction, stakeholder management, people management, planning, delivery assurance, quality assurance, and internal auditing & reporting
  • Good experience in handling medium/large size QA programs encompassing functional testing, validation testing, E2E workflow testing, product implementation/upgrade testing and regression testing.
  • Very good experience in handling CRM testing projects.
  • Good understanding in driving projects with in various delivery methodologies that include Agile Scrum, Waterfall and Iterative.
  • Self-driven, effective time management, work delegation, planning, leadership, negotiation skills and has excellent interpersonal and communication skills.
  • Strong functional skills with ability to understand business goals translated into comprehensive business solutions and identifying the testing needs in complex environments.
  • As a Sr. Consultant have expertise in understanding Business needs and convert the same in to clear and measurable functional /integration requirements.
  • Experience using the Test Management tools like Quality Center, HP ALM, Version One, IBM Rational Clear Quest.
  • Experience in execution of the test cases for Web Application and Mobile /Desktop Applications.
  • Experience in testing Salesforce business process associated with Record Type, Page Layout, Assignment rules, Escalation rules and Approval flow
  • Experience in profile based testing associated with different roles and permission sets, time dependent work flow and criteria based triggers, Reports and Dashboards.
  • Created new custom objects, assigned fields, designed page layouts, custom tab and components.
  • Worked on creating Record Type, Page Layout, Assignment rules, Escalation rules and Approval flow
  • Designed different custom Reports and Dashboards for various user groups on their business functionalities and needs.
  • Experience in mobile application testing built on Veeva platform.
  • Experience in testing Siebel customer relationship management application in telecom domain.
  • Experience in Life Science, Insurance, Banking & Financial Service and Telecom domain.
  • Certified Salesforce Administrator and Certified ISTQB Tester.

TECHNICAL SKILLS:

Languages: Salesforce (SFDC), Veeva CRM, Siebel, APEX, SOQL, Workbench.

Web Technologies: Web Services, HTML, XML.

Databases: Oracle 9i/10g, 11g, MS SQL 2000.

Tools: HP ALM, QC (Quality Center), Version One, IBM Rational Clear Quest, Apex Explorer, Work Bench, Data Loader.

Operating Systems: Windows XP/7, UNIX, Android and IOS.

PROFESSIONAL EXPERIENCE:

Confidential, Mettawa, IL

Salesforce QA

Responsibilities:

  • Analyzed the business requirements, business rules, system requirements and provided the feedback to business analyst about the requirements.
  • Participated in Requirement gathering, requirement analysis and design review meetings.
  • Involve and support system requirement test team and helps the SFA team formulate effective test scripts for evaluating iREP functional requirements and system integration issues.
  • Involved in preparation of Test Plan, Test Strategy, High level Scenarios, test cases and test scripts.
  • Involved in Testing/Execution of the Test cases in Salesforce application.
  • Walk thru of test scripts and playback sessions to the business users.
  • Facilitated kick-off meeting, daily status, triage meetings and weekly status, gaining the approvals from the business users and track leads.
  • Prioritized, managed multiple assignments and directed the work of others to meet deadlines.
  • Tested various call planning functionalities on iRep - A Veeva application hosted on SFDC.
  • Experience in testing configuration and customization like fields, page layouts, Users and role hierarchy.
  • Monitored the defect tracking log in SharePoint, maintained the test cases, defects in QC. Had meetings with IT (developers), explain the defect in detail and re-create the defect in Dev environment which helps to resolve the defect Confidential the earliest.
  • Provide support to the UAT team during UAT testing.

Environment: Salesforce (SFDC), Veeva CRM HTML, MS-Office Suite, PowerPoint, Excel, Windows 7.

Confidential

QA Lead

Responsibilities:

  • Analyzed the business requirements (user stories), business rules, system requirements and provided the feedback to business analyst about the requirements (user stories).
  • Preparing the Test Plan, High Level Scenarios, Test cases and Test scripts.
  • Testing and managing the test activities, leading the test team and coordinating with the development team members.
  • Worked on various Salesforce.com standard objects like Accounts, Contacts, Cases, Quotes, Activities, Reports and Dashboards, email alerts.
  • Participate in all the Sprint ceremonies/meetings (Daily huddle, Sprint planning, Retrospective meetings etc.).
  • Interact with product owner and team members for story grooming.
  • Task tracking and daily burn downs.
  • Involved in story pointing, managing the forecast and effort estimations
  • Provide scrum updates, task board/story board updates.
  • Raise impediments with scrum master for any probable issues.
  • Identify test data and execute the test scripts.
  • Involved in defect management - logging defects, test defect fixes and triage calls.
  • Using ALM for Requirements, Test Plan, Test Lab and Defects management.
  • Provided UAT Support and was involved the Go-No Go meetings, project deployment checkpoint (shakeouts) meetings.
  • Created new custom objects, assigned fields, designed page layouts, custom tab and components.
  • Worked on creating Record Type, Page Layout, Assignment rules, Escalation rules and Approval flow
  • Designed different custom Reports and Dashboards for various user groups on their business functionalities and needs.

Environment: Salesforce (SFDC), HTML, MS-Office Suite, PowerPoint, Excel, Windows 7.

Confidential, Boston, MA

QA Lead

Responsibilities:

  • Analyzed the business requirements, business rules, system requirements and provided the feedback to business analyst about the requirements.
  • Involved in preparation of Test Plan, Test Strategy, High Level Scenarios, Test cases and Test scripts.
  • Worked on various Salesforce standard objects like Accounts, Contacts, Activities, Reports, Dashboards and email alerts.
  • Walk thru of test plan, scripts and playback sessions to the business users.
  • Created proposal decks for the client.
  • Facilitated kick-off meeting, Daily status, Triage meetings and weekly status, gaining the approvals from the manager, business users and track leads.
  • Prioritized, managed multiple assignments and directed the work of others to meet deadlines.
  • Uploaded requirements, test cases and defect tracking using HPQC. Had triage calls with Dev team, Managers, BAs explain the defects in detail and re-create the defect in TST environment, which helped the Dev team to resolve the defects quickly.
  • Provided UAT Support and was involved the Go-No Go meetings, project deployment checkpoint meetings.

Environment: Salesforce (SFDC), HTML, MS-Office Suite, PowerPoint, Excel, Windows 7.

Confidential

QA Lead

Responsibilities:

  • Analyzed the business requirements, business rules, system requirements and provided the feedback to business analyst about the requirements.
  • Participated in Requirement gathering, requirement analysis and design review meetings.
  • Involved in preparation of Test Plan, Test Strategy, High level Scenarios, Test cases and test scripts.
  • Involved in Testing/Execution of the Test cases in Salesforce application.
  • Walk thru of test scripts and playback sessions to the business users.
  • Facilitated kick-off meeting, daily status, triage meetings and weekly status, gaining the approvals from the business users and track leads.
  • Prioritized, managed multiple assignments and directed the work of others to meet deadlines.
  • Tested various call planning functionalities on iRep - A Veeva application hosted on SFDC.
  • Experience in testing configuration and customization like fields, page layouts, Users and role hierarchy.
  • Monitored the defect tracking log in SharePoint, maintained the test cases, defects in QC. Had meetings with IT (developers), explain the defect in detail and re-create the defect in Dev environment which helps to resolve the defect Confidential the earliest.

Environment: Salesforce (SFDC), Veeva CRM MS-Office Suite, Excel, Quality Center, SharePoint, Apex, Visual Force, XML, HTML, Windows XP.

Confidential

Test Analyst

Responsibilities:

  • Analyzed business rules and system requirements and developed Test Scenarios and test Cases.
  • Involved in System and Integration Environment testing.
  • Interacted with multiple stakeholders, gathering and analyzing requirements for each release.
  • Provided information to the management regarding defect analysis and status report.
  • Preparation of Test Reports
  • Developed and executed test cases and test procedures for all aspects of QA including functional and compatibility testing
  • Involved in the weekly status meeting to discuss the upcoming releases, requirements and other major issues.
  • Monitoring and reporting to IT Leadership on the status of project efforts (including weekly time reporting, weekly budget tracking, reconciliation and problem prevention/mitigation).

Environment: Siebel, Eclipse IDE Plug-in, HTML, Java Script.

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