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Stb Support Lead Resume

PA

SUMMARY:

  • 16+ years of experience in Information Technology on Monitoring, Production Support - Tier 2,Manual,Automated Testing in most of OSS/BSS applications like Order, Inventory, Provisioning,Activation, Billing, Fault -Management
  • Testing Client/Server and Internet/Intranet based business applications including development and implementation of Test Strategies, Test Plan, Test Cases, Test Scripts and Test Summary Reports using Business Requirement documents (BRD) and Use Case documents, Traceability matrix(RTM)
  • Experience in all phases of the Software Development Life Cycle (SDLC ) and Software Testing Life Cycle (STLC ) which includes designing, developing and execution of the entire QA Process
  • Understanding of Telecom products, processes and business support systems
  • Experience in Functional, Regression, Alpha, Beta and Performance, Sanity,Black Box, Ad-hoc, Integration,SOA,GUI, Load,User Acceptance Testing (UAT) .
  • Proficient in various testing methodologies like Waterfall and Agile.
  • Proficient in using Mercury interactive tools like Quality Center
  • Designed and Validated HLDs with business
  • Reviewed Low Level Designs (LLDs) produced by IT systems development teams for compliance to HLDs
  • Expereince in OSS/BSS COTS applications like Clarity,Clarify, Confidential Cartridge,Cramer-CIM,BBNMS,OSG,IME Polling,OMS,Portel infranet( Confidential M6),Infovista,SMARTS,HP TEMIP,PACS/BERT,BBCATS,NUNCAS, CSG/ComtracBiller,Symlite-OMS,TPP,NPS,Netrec,BACC,GDS,Ecust,NumeriTrack TAG, Cisco Config maker.
  • Experience in Lucent Stinger,Adtran,Calix,Alcatel, Tellabs-Telecom Devices using EMS/CMS/AMS applications.
  • Resolving Trouble Tickets in both Test and Production Environments.
  • Experience in Installaing,Configuring,Commisioning,Migrating of DSLAM/DLC UTSTARCOM-2000 devices in Central (CO) and remote offices.
  • Experience in DMS10,DMS100,EWSD,DCO,5ESS,Cisco IMS,Safari, Cisco BTS - Soft Switches .
  • Experience in Optivity-NMS for Nortel Network.
  • Experience in Cisco 1750,2621 Routers and Cisco 1924, 2948G Network Switches.
  • Experience in Nokia Check Point Firewall IPSO Ver 2.x.
  • Experience in WI-MAX - Wirelss network-Access point,Perle RAS,Polycom-View /Sound station
  • Configuration,Installation and Testing of Avaya VPN/VOIP.

TECHNICAL SKILLS:

Testing/NMS/EMS-Performance,Functional Tools/OSS/BSS Applications: CSG-ACSR/AMDOCS-Comtrac-CRM-Billers,Symlite-OMS,TPP,NPS,Netrec,BACC,GDS,Ecust,NumeriTrackTAG, Adventnet,Optivity,HPTeMIP-NMS,PACS/BerT,Clarify,Clarity,TBS,Cisco-Config-Maker, Cramer Inventory Management-CIM,Netx Command Center-NCC for gateways, BBNMS -JBBOS, Confidential -ASAP Cartridge (Automatic-Service-Activation-Program),OSG,IME Polling,OMS,Portel-Infranet( Confidential -M6),Infovista,SMARTS,BBCATS,NUNCAS,Sniffer,MQseries, NuNCAS GUI, BBCATS/TRACS-EMS/CMS/AMS Applications,NCI/TTI-for IMS,Safari,CiscoBTS, Lucent-Stinger,Adtran,Calix,Alcatel,Tellabs, DMS10,DMS100,EWSD,DCO,5ESS,Cisco,UTSTARCOM- Soft-Switches ,CMTS, TACOE

Script Languages: TCL/TK, Perl, Shell Scripting.

Programming Languages: C,C++,PL-SQL, XML using TOAD tool

RDBMS: Oracle 8, 9, 10g, MS Access 97/2000.

Operating System: Win98/XP/NT4.0/2000,2003,Vista, Windows 3.1,3.11 Work Groups,Dos-6.22,UNIX-Solaris -5.8 and 5.9, Weblogic Server),Cisco IOS, 11.x/12.x,IBM Mainframe 3270,Citrix,Telnet.

Web / Appication Servers: IIS 5.0, Web Logic 4.5/6.2-BEA,DNS,DHCP,AAA,RADIUS

Defect Management Tool: HP Quality Center 9.2,10.0, Test Director 8.0IBM-Rational ClearQuest.

Web Services/SOA-Service Oriented Architecture Testing Tool: AMDOCS-Cramer-CIM, SOAPUI,NPAC-for port in /port out web services.

Change Management/Version Control/Config Management: Visual Source Safe (VSS), IBM-Rational Tools (ClearCase)HP datastore,Quality Center/Test director

PROFESSIONAL EXPERIENCE:

Confidential, PA

STB support Lead

Responsibilities:

  • Provisioning and Activation for triple play services(Data,Voice,Video) to activate Modems like ARRIS,Technicolor
  • CRM OSS/BSS tools like AMODOCS/CSG/Comtrac Billers using XML,Symlite Order Management
  • Onsite Labs/End Users / Offshore Remote rig support

Environment: Modems-ARRIS,Cisco/Technicolor,CSG/ComtracBiller,Symlite-OMS, SOAPUI,RUMBA MainframeDB2,DDP-Inventory Applications,MSOffice,Putty,UNIX/,MS office 2010

Confidential, NJ

Senior STB support Engineer

Responsibilities:

  • System Integration Testing(SIT) of Provisioning and Activation for IMS Project for triple play services(Data,Voice,Video) to activate Modems like ARRIS,UBEE,RCA,Technicolor , SMC.
  • Testing of CRM OSS/BSS tools like AMODOCS/CSG/Comtrac Billers using XML,Symlite Order Management-OM,TPP,NPS,Netrec,BACC,GDS,Ecust,IMS,Safari, Cisco BTS -Soft Switches
  • Device
  • Defect raising and Tracking using HPQC 10.0
  • Onsite coordination with Offshore and Onshore Testers,Developers and Environment Teams
  • Webservices SOA Testing using XML request and response using SOAPUI for Service Provisioning and Activation of Modems.

Environment: Modems-ARRIS,UBEE,RCA,Thomson,Technicolor,SMC,OSS/BSS-tools- CSG/ComtracBiller,Symlite-OMS,TPP,NPS,Netrec,BACC,GDS,Ecust,NumeriTrack TAG,IMS,Safari, Cisco BTS -Soft Switches,XML,CMTS, SOAPUI Tool,PL/SQL,RUMBA MainframeDB2,DDP-Inventory Applications,MSOffice,Putty,UNIX/PERL Shell Scripting,MS office 2010,Cisco VPN Client,TACOE

Confidential, WA

Senior Network Lead

Responsibilities:

  • Monitoring, Network Provisioning, Billing systems using OSS/BSS-EMS/NMS/AMS/CMS/OSG/Polling applications
  • Changing Switch and Device commands in database in OSG-Open Switch Gate Application for Service Provisioning
  • Monitoring Intec Polling-Billing Application
  • Interacting with NOC for Network Connectivity issues.
  • Tier-2 support in production and testing Environment thru ClickIT CRM/Remedy.
  • Closely working along with Programmers in OH,NC,LA,NJ areas
  • Webservices SOA Testing using XML request and response for Service activation and Provisioning of Retail products (Modems,Cellphones), Intec Polling Billing application.
  • Worked on MARTENS Mainframes

Environment: CRM-OSG/IME polling applications,TTI/NCI Port admin Tools,Web Logic Server,Tibco-Middleware,SOAPUI Tool,PL/SQL,Mainframe DB2,MSOffice,Putty,UNIX/PERL Shell Scripting,MS office 2010,VMware Client.

Confidential

Senior Network Analyst

Responsibilities:

  • Creating and testing of Simulated /Real Network nodes in EMS/NMS/Cramer/CIM (Centralized Inventory Management)GUI for Testing Network Inventory using Order#,Customer Account#,BAN#,EMS, Gateway, Topology, QOS,Locations
  • Review Design documents
  • Designed and Validated HLDs with business
  • Reviewed Low Level Designs (LLDs) produced by IT systems development teams for compliance to HLDs
  • Understanding of Telecom products, processes and business support systems
  • Test Plans, Test Estimates
  • Prepare Test Specs, Test Data
  • Regression Testing, Migration testing, sanity testing
  • Testing and Support of Light Speed - LS Products for CRM/Order Management-for Single, Double and Triple play U-verse (Telephone, CVOIP, HSIA Internet) Products
  • Testing production fixes for the defects
  • Responsible for Functional, Integration and SOA Web Services Testing
  • Submit regular test status reports to the Offshore/Onsite Manager.

Environment: Telnet application, PL/SQL, TOAD, XML,Solaris -2.9,Unix Shell Scripting,, MQ Series, WebLogic Server,Tuxedo,Tibco Middlewares,BBNMS,BBCATS OMS,BBNMS, AMDOCS Cramer /CIM,Quality Center, MS office 2007 .

Confidential, NJ

Network/Telecom Consultant

Responsibilities:

  • Infrastructure support, ticket resolution, systems and network monitoring.
  • Provide timely and accurate reports for analysis of the Network and Application Testing.
  • HP Quality Center is used for writing Test Cases, Test Run, Defect Tracking
  • Experience in Cisco 1750, 2621 Routers and Cisco 1924, 2948G Switches.
  • Experience in Nokia Check Point Firewall IPSO Ver 2.x.
  • Acting as function and technical support to collect BRD documents from end user and interacting with Developer, project manager, program manager, testers, Infrastructure team and DBA team.
  • Conducted Functionality testing during various phases of the application.
  • Participated in requirements walkthroughs, kick-off meetings, and Project implementation meetings.
  • Involved in backend testing of the SQL database using tools like TOAD and verified the data in the tables to match the data to the Orders and Activation Messages like order and Building access number, internet bandwidth, and circuit utilization.

Environment: JAVA Runtime Environment, WebLogic BEA Server, Tuxedo, Tibco-Middleware Servers, Oracle 9, XML, Unix-Solaris 2.9,TBS -Order, Portal Infranet-Billing, Clarify-Fault Ticket, Smarts and Infovista—Performance Management COTS Web based applications, Telnet,Putty,VSS and Citrix Metaframe Server, Track Record,MQ Series.

Confidential

Test Lead

Responsibilities:

  • Review A&D, SRS requirement documents
  • Designed and Validated HLDs with business
  • Reviewed Low Level Designs (LLDs) produced by IT systems development teams for compliance to HLDs
  • Understanding of Telecom products, processes and business support systems
  • Prepare Test Specs, Test Data, Test summary reports
  • Responsible for Functional, Integration and System testing activities.
  • Create traceability matrix, defects, generate defect reports and reproduce defects to the developers.
  • Interact with Developers, Managers and End Users.

Environment: Telnet,Mercury Test Director 8.0, XML,Unix Shell Scripting, MQ series,Citrix Metsframe Server, Oracle, PL/SQL,Toad Back end Tool, NuNCAS GUI /HP TeMIP application, PACS/BerT GUI application.

Confidential

DLC/DSLAM Engineer

Responsibilities:

  • Installing, Configuring, Commissioning, Migrating of DSLAM/DLC UTSTARCOM-2000 devices in Central (CO) and remote offices.
  • Collect and document customer requirements.
  • Prepare and execute test cases.
  • Responsible for Functional, Integration and System Testing activities.

Environment: Oracle7,Pl/SQL,IBM-Rational Clear Quest and Clear Case,XML, SOAP,CORBA and Windows 2000,Clarity,Clarify, Confidential ASAP Cartridge - Service Activation and Selectica-Phone Number selection Web based GUI applications.

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