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Software Qa Analyst Resume

San Jose, CA

SUMMARY:

  • Over 8 years of experience in Software services industry. Exposure to multiple roles including Software Testing, Business Analysis and support
  • Two years of hands - on experience in manual and automated black box testing with primary focus on Quality assurance with proven track record of achieving best results in fast changing work environment.
  • Strong background in Business Analysis including gathering and documenting Business Requirements / Use cases, writing User stories, etc.
  • Extensive Knowledge of Quality Assurance standards, methodologies and strategies with better understanding of Software Development Life Cycle (SDLC)
  • Experience in working with open source tools Selenium (Selenium IDE, Selenium RC/WebDriver, and Selenium GRID), TestNG, Ant, Maven, Jenkins, Cucumber, Eclipse, IntelliJ IDEA and preparation of automation test framework
  • Experience in creating automation frameworks using Selenium WebDriver with Java for different web based application
  • Experienced in Selenium Data-Driven Framework with core Java programming and Junit/TestNG annotations
  • Experienced in using Ant/Maven build tools to manage framework dependency jar files.
  • Work experience in integrating Automation scripts (Selenium WebDriver API) on Continuous Integration tools Jenkins for nightly batch run of the Script.
  • Ability to interface between technology teams, support teams, and business unit
  • Highly analytical in developing the methods and measures to meet requirements and solve any issues that arise during the project
  • Conducted functionality, regression and facilitated user testing
  • Well versed in SCRUM/Agile methodology. Participated in daily Scrum meetings.
  • US Employment Authorized

TECHNICAL SKILLS:

Automation Tools: Selenium IDE/RC/WebDriver/Grid,TestNG,SoapUI, Cucumber

Languages: Java

IDE: Eclipse 4.9, IntelliJ IDEA CE

Scripting Languages: HTML, JavaScript, CSS, Python

Build Tools: Maven, Ant

Continuous Integration tools: Jenkins

Database: MS SQL Server

Version Control Tools: GITHUB

Web Debugging Tools: Firebug, Chrome debug console

Operating System: Windows, Linux

Others: JIRA, Rally, Splunk, ADAPT, BCP, Service OnDemand

Enterprise Applications: SAP SuccessFactors Bizx suite, SAP BYD, SAP JAM, SAP BIOD, SAP CRM

PROFESSIONAL EXPERIENCE:

Confidential, San Jose, CA

Software QA Analyst

Responsibilities:

  • Testing web enabled Python application development for Cisco Customer & Partner Services for processing sales contracts.
  • Developing comprehensive End-to-end test cases at the application and multi-application levels
  • Created test cases in Cucumber to be automated later. Worked a lot with XPATH and CSS locators
  • Automating regression testing with Selenium Webdriver, Python, TestNG
  • Conducted Scrum Daily standup, Sprint Planning, Sprint Review & Sprint Retrospective meetings
  • Implementing a comprehensive management plan for the project and hold regular stakeholder meetings to keep all interested parties updated in project progress
  • Analyzing Business Requirements Document (BRD) for SDLC implementations
  • Translate the functional requirement into technical test procedures
  • Ensure proper mapping of functional requirements to solution capabilities being developed and capture the same as user stories in Rally tool
  • Take part in end-user testing of the application to provide the experience of live application capability and functionality
  • Help in application deployment and hosting and provide necessary user- of the application to the application end-users

Confidential, Austin, TX

QA Automation Tester

Responsibilities:

  • Responsible for providing test cases and executing them within an AGILE software development SCRUM environment
  • Developed automated scripts for performing Regression Testing through Selenium WebDriver
  • Implemented Page Object Model Automation framework with Java
  • Extensively used Selenium (data-driven, XPath and CSS locator) and WebDriver to test the web application
  • Responsible for implementation of Hybrid Test Automation Framework build using Selenium, TestNG and Maven technologies under Java platform utilizing industry leading harness design patterns and approaches
  • Used Maven for building the WebDriver project. Integrated with Continuous Integration tools Jenkins for running test on nightly basis automatically
  • Worked on proof of concept to Automate Functional and Regression Testing using Selenium tool
  • Performed functional testing to identify various critical points in the application and automated it by using Selenium WebDriver with TestNG
  • Performed cross browser functional testing using Selenium WebDriver
  • Implemented Regression and Smoke tests execution as separate step of deployment process
  • Actively involved with scrum and sprint meetings, managing product backlog, removing obstacles to progress, re-allocating resources where necessary, prioritizing and review milestones and s

Confidential

SAP Functional Consultant

Responsibilities:

  • Business Requirement Analysis and gathering the requirements from the business stakeholders
  • Analyze, understand and determine the route cause for the incidents, and leverage both functional and technical expertise to resolve the issues
  • Facilitated Daily Scrum Meetings and Monthly Reviews meetings. Conducted sprint retrospective and followed up on action items for continuous improvement
  • Maintain subject matter expertise within the team
  • Maintaining ownership on customer reported incidents by driving all issues to successful resolution & work with customers to resolve complex technical issues escalated from frontline support
  • Successful in multitasking, managing simultaneous customer cases while accurately and completely documenting problems and solutions
  • Collaborating closely with Operations, QA and Engineering team to diagnose and document new Issues
  • Create knowledge base articles / FAQs for the reported issues to help customer to self-serve
  • Developing and global team on new troubleshooting processes and tools
  • Act as an advocate for customers by effectively working with Development team for product improvement
  • Responsible for delivering Expert Level Technical support (L3) for SAP's cloud based products, such as BYD, SAP SuccessFactors Bizx Suite, Single Sign On (SSO) implementation and SAPJam
  • Responsible for managing and resolving complex issues for SAP partners and customers from various regions, including APAC, EMEA and US

Confidential

Assistant Manager

Responsibilities:

  • Monitored and tracked cash transactions, fund transfers, margin accounts and option trading
  • Track, update and manage customer data on the CRM system
  • Researched banking guidelines and statutory requirements to stay updated on new laws and applications
  • Educated customers on Banking products and service offerings Offered exceptional customer service to differentiate and promote the company brand

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