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Qa Test Lead Resume

South Portland, MainE

EXECUTIVE SUMMARY:

  • IT Professional with over 7+ years’ experience in Quality Assurance Testing, Analysis and Documentation of Web Based projects, Client/Server and Legacy Systems in industries such as Financial Services
  • Experience in the Full Life Cycle of Software Engineering, Business Requirements Analysis, Design, Development, Testing, System performance analysis and Documentation.
  • Experience in testing and QA of various web - based, object-oriented, client-server and multi-tier applications.
  • Proficient in Manual and Automated testing on Windows and UNIX platforms.
  • Knowledge of Rational Unified Process (RUP), Rational Rose, Requisite Pro, AGILE(Scrum) and various Software Development Life Cycle (SDLC) processes and methodologies
  • Carried out Back-End Testing using complex SQL queries.
  • Experience in analyzing the python codes in the application and the way code is used to handle the web services within the system integration.
  • Strong experience in developing Test Plans and Test Cases using requirements and design documents while specifying Testing Overview, Approach, Strategy, Scope, Roles and Responsibilities.
  • Extensive knowledge of Salesforce.com implementation cycle in Sales, Service, and Support modules.
  • Excellent relationship builder with exceptional partnership capability across organizational boundaries at all levels.
  • Experience in designing of custom objects, custom fields, page layouts, custom reports.
  • Experienced in customizing Standard objects: Accounts, Opportunity, Contacts, leads, campaigns, cases, leads, Reports and Dashboards.
  • Experienced with Agile (Scrum) Software Development, Waterfall Methodology and Hybrid methodology.
  • Practical experience of successful Scrum based development team management as a Scrum Master.
  • Coaching Development Team in understanding scrum ceremonies like Sprint planning meetings / Sprint Review Meeting / Sprint Retrospective / Backlog grooming meetings. Coaching Product owner in writing effective user stories
  • Configured and maintained user security permissions in compliance with organizational needs.
  • Proficient on Execute and deliver clean system configuration and development, data loads, setting up and managing security and user permissions.
  • Extensive experience using Salesforce.com Administration, Territory management, Creating Roles, Profiles, Page Layouts, Workflow Alerts, Actions and Approval Workflow Data Validation.
  • Sound knowledge of Software Development Life Cycle (SDLC).
  • Experience in REST services in Web services testing, validating the data requests for different data types and the responses
  • Extensive experience in developing and executing Test Cases, Test Scripts, Test Reports and Documentation for Web, client/server and ERP applications
  • Experience in Salesforce Testing and Administration spanning all facets of package software and SaaS application implementation.
  • Experience in mainframes technologies like COBOL, JCL, DB2
  • Expert in Functional Testing, GUI Testing, Navigation Testing, Interface Testing, Regression Testing, User Acceptance Testing, Smoke Testing, System Testing, Performance testing and Stress Testing.
  • Proficient with using UNIX operating system and shell scripting.
  • Extensive experience in Database Testing and Data Driven Testing.
  • Experience with the environment with QC, QTP, Load Runner, Performance Center, Win Runner, UNIX, LINUX, JAVA, GUI, UC4, WEB Testing, as well as SQL and MS suite.
  • Analyzed Enhancement Requests and Modification Requests.
  • Well versed in using Defect Tracking Tools including Mercury Quality Center and Test Director.
  • Involved in developing and maintaining Test Matrix and Requirements Traceability Matrix and performing Gap Analysis.
  • Excellent communication, presentation, interpersonal and time management skills.

TECHNICAL SKILLS:

Salesforce Technical: Apex Language, Apex Classes/Controllers, Test Classes, Apex Triggers, Visual Force (Pages, Component & Controllers)Standard objects, Apex Data Loader, AppExchange, Force.com IDE, Eclipse, SOQL, SOSLCustom objects, SControls, Analytic Snapshots, Sandbox development and Testing, Sales

Web Technologies: HTML, XHTML, CSS, XML, Java Scripts, shell, Web Services, SOAP UI, WSDL.

Operating Systems: Windows XP/2003/2000, Windows 2K/2003 Server, UNIX

Programming Languages: Apex, Java Scripting, SQL, HTML, UNIX.

DB Tools: Oracle SQL Developer, SQL*Loader, Putty, Toad, SQL*Plus, MS visual studio, Auto system and Eclipse IDE.

ETL Tools: APEX Data Loader, Informatics Power Center, Informatics Data Quality.

PROFESSIONAL EXPERIENCE:

Confidential, South Portland, Maine

QA Test Lead

Responsibilities:

  • Involved in creating Test Plans for the different aspects of the project according to the business specifications in coordination with the QA lead and project manager
  • Working with Salesforce.com platform and related applications
  • Serve as the test lead for multiple Salesforce.com-based strategic initiatives
  • Involved on test script development, execution and cross team coordination
  • Facilitates: Daily scrum (stand-up), release and sprint planning sessions, Sprint review (demo) and Sprint
  • Facilitated synchronization meetings such as mid-PI assessments or Scrum of Scrum meetings
  • Carried thorough understanding of Agile Values and principles as outlined in Scaled Agile Framework (SAFe) and conducted trainings on it.
  • Educated teams on Agile best practices. Some including: time-boxing, code/design reviews, architectural spiking, technical debt reduction and Agile metrics
  • Lead teams in use of JIRA and how to maximize use of the tool along with being a JIRA Administrator
  • Ensured Agile/SCRUM process was implemented effectively and provided coaching and training to maximize overall benefits
  • Involved in the Financial Services sector and/or a customer contact center environment is ideal
  • Involved in working within an Automated Framework and development of automated scripting
  • Experience leading large, multi-faceted software testing efforts preferred. Experience managing/testing the integration of multiple cloud/SaaS applications is preferred
  • Coached and mentored team in Agile SCRUM framework as well as provided knowledge transfer to business teams across disciplines in SCRUM development processes
  • Assess the Scrum Maturity of the team and organization and mentor the team to higher levels of maturity.
  • Logged defects in Qtest and verifying all the cycles of the defect that I am responsible for.
  • Configure Salesforce and marketing cloud integration user along with configuration in Salesforce.
  • Tested the Flex applications, Web Applications, CRM and ERP Applications.
  • Involved in Salesforce.com Application Setup activities and customized the apps to match the functional needs of the organization.
  • Responsible for performing administrative functions in Salesforce CRM like creation and modification of pick lists and lookup fields.
  • Designed the solutions for business and technical requirements by customizing various standard objects of SalesForce.com (SFDC).
  • Performed UAT, Positive, Negative and Boundary testing using the approved test cases.
  • Involved in creating test cases for regression testing and assist test lead during the testing activities.
  • Analyze test cases and defects being loaded in Qtest by QA teams to ensure the link entities and accuracy of data.

Confidential, Cherry Hill, New Jersey

Test Lead

Responsibilities:

  • Involved in creating Test Plans for the different aspects of the project according to the business specifications in coordination with the QA lead and project manager
  • Logged defects in HP Quality Center and verifying all the cycles of the defect that I am responsible for.
  • Configure Salesforce and marketing cloud integration user along with configuration in Salesforce.
  • Tested the Flex applications, Web Applications, CRM and ERP Applications.
  • Facilitated Sprint Planning, Daily Scrum and other scrum events and enforced Scrum principles within the team for effective feature delivery
  • Involved in Salesforce.com Application Setup activities and customized the apps to match the functional needs of the organization.
  • Responsible for performing administrative functions in Salesforce CRM like creation and modification of pick lists and lookup fields.
  • Designed the solutions for business and technical requirements by customizing various standard objects of SalesForce.com (SFDC).
  • Tested application integration with ERP application.
  • Performed UAT, Positive, Negative and Boundary testing using the approved test cases.
  • Involved in creating test cases for regression testing and assist test lead during the testing activities.
  • Analyze test cases and defects being loaded in QC by QA teams to ensure the link entities and accuracy of data.
  • Managed users, Public Groups, Profiles, and Roles within the Salesforce CRM designating access to the applicable user within the user hierarchy.
  • Responsible for the creation of custom Apps, and Reports using the Salesforce CRM cloud computing model.
  • Validated SAP ERP data such as invoice, billing and order and TSYS data in the database.
  • Worked on various Salesforce.com standard objects like Campaigns, leads, Accounts, Contacts, Opportunities, Products, Cases, Solutions, Reports and Dashboards.
  • Responsible for all the activities related to configuring Data Loader, uploading data in CSV files intoSalesforce.com, checking for the correctness of the data.
  • Supported existing Development/QA/UAT/Production environments and ensure smooth working order Product deployments, patches, and hotfixes Investigating customer performance issues Implementing proactive monitoring and improving existing monitoring System log analysis Securing infrastructure and participate in security reviews Writing scripts to automate repetitive tasks
  • Implemented automated local user provisioning instances created in AWS cloud.
  • Created Python scripts to totally automate AWS services, which includes web servers, ELB, CloudFront distribution, database, EC2 and database security groups, S3 bucket and application configuration, this script creates stacks, single servers, or joins web servers to stacks.
  • Involved in analyzing Business Requirements (BRS) and based on the business requirements finalized the test plan and defined the Test Cases and written the test scripts for SAAS Automation using Selenium WebDriver.
  • Leveraged AWS cloud services such as EC2, auto-scaling and VPC to build secure, highly scalable and flexible systems that handled expected and unexpected load bursts.
  • Build out server automation with Continuous Integration - Continuous Deployment tools like Jenkins/Maven for deployment and build management system.
  • Analyzed current cloud services governance and management market dynamics and augmented existing SaaS capabilities to address IaaS and PaaS governance opportunities in AWS
  • Validated the web responses for the web requests via SoapUI, in xml format.
  • Validated the WSDL in SoapUI, performed batch testing.
  • Performed database testing, executed the test cases.
  • Prepare various Test environments and manage Test Data. Execute batch processes in Mainframes
  • Coordinate with QA team to manage and update the missing parameters of test cases and defects in QC.
  • Performed Manual Testing to test the usability of the application
  • Conducted GUI testing to test the appearance and properties manually.
  • Performed Smoke Testing, Sanity Testing.
  • Analyzed the python codes in the application for the web services and the way web service is handled via Python code
  • Migrated survey data, csv, excel files to Salesforce using Data Loader, Salesforce inbuilt custom importer.
  • Created custom objects, apps, roles, profiles & page layouts etc.
  • Refreshed Salesforce Sandbox periodically.
  • Worked with Salesforce.com Premier technical support.
  • Was involved in training users to use Salesforce.com.
  • Data mining on defects, test cases, requirements as required by the team.

Environment: Quality Center/ALM, Agile, Oracle, SQL, ERP, Java, JCL, CRM, SAAS, Salesforce, Java Script, HTML, QTP, DB2, Windows NT/2000.

Confidential, Hoboken, New Jersey

Sr. QA Analyst

Responsibilities:

  • Worked in a fast pace environment which follows agile scrum methodology where I tested throughout the sprint, attended sprint planning sessions, daily stand ups, met developers for short hand off demonstrations and attended sprint retrospectives.
  • Great knowledge in observing details and analyzing the test scenarios by interpreting the user stories assigned to the sprint and raise bugs in JIRA.
  • Educated teams on Agile best practices. Some including: time-boxing, code/design reviews, architectural spiking, technical debt reduction and Agile metrics
  • Reviewed Test Cases and Test Plans and contribute to Testing Strategy.
  • Customized Salesforce fields, page layouts, record types, reports and dashboards.
  • Configure Salesforce and marketing cloud integration user along with configuration in Salesforce.
  • Followed Agile Scrum methodology that included iterative application development, weekly Sprints and stand up meetings.
  • Worked with Product owner to ensure creation of Agile artifacts such as Product Backlog, Sprint Backlog, and Release Burndown
  • Involved in Salesforce.com Application Setup activities and customized the apps to match the functional needs of the organization.
  • Responsible for performing administrative functions in Salesforce CRM like creation and modification of pick lists and lookup fields.
  • Experience in Sales Force Testing and Administration spanning all facets of package software and SaaS application implementation.
  • Involved in all standards ERP SDLC activities like Functional Testing, System Integration Testing, User Acceptance Testing, Preparation of Training material, and conducting actual User testing.
  • Designed the solutions for business and technical requirements by customizing various standard objects of SalesForce.com (SFDC).
  • Provided technical expertise and best practices for SFDC development.
  • Report the defect to the IT team and work with technical resources to discuss and troubleshoot issues.
  • Involved in the defect review meetings with the developers and business team.
  • Configure JIRA and Salesforce for the projects and track all the defect, Enhancement request into JIRA and Salesforce.
  • Decompose user stories into use cases in JIRA and participate in technical design development, sprint planning
  • Crucial member in review meetings to help the QA team in triaging and providing necessary inputs to write the test scenarios
  • Good knowledge on SQL and performed database testing
  • Developed test scripts from scratch for automating the regression suites using Selenium WebDriver
  • Expertise in using Element Locators like Firebug, Fire path and Selenium IDE for identifying web elements.
  • Performed web service testing using SOAP and REST API
  • Published and tracked test results, communicated test execution status, arranged UAT with the stakeholders, gave sign off to roll out application in the market.
  • Experience in Cross Browser and Platform Testing.
  • Tested the various Web Services Oriented Architectures (SOAs), REST (XML, JSON) service validation and Spanning across various web services using SOAP and WSDL across various applications.
  • Extensive working experience on different browsers like Firefox, Google Chrome, Internet Explorer, Safari and Opera.
  • Performed Mobile Testing using emulators.
  • Strong understanding of core Salesforce administration and functionality, including data objects and data models, with ability to troubleshoot wide variety of issue
  • Customized Salesforce, including custom objects and fields, page layouts, reports and dashboards, profiles and sharing rules, workflows and approval processes
  • Experience in configuring Salesforce elements, including custom objects and fields, page layouts, reports, profiles, sharing rules, workflows and approval processes
  • Experience in migrating data to and from Salesforce using Data Loader
  • Develop and maintain reports and dashboards
  • Collaborate with Technology to create profiles, groups & permission sets.
  • Provide first-level support to teams across the department including user administration, issue identification and issue resolution

Environment: Manual Testing, HP QUALITY CENTER, CRM, ERP, SQL, SAAS, SOAP UI, Salesforce, Oracle/Unix, Agile.

Confidential

QA Analyst

Responsibilities:

  • Worked closely with Business Analysts and Developers to gather requirements in order to formulate the test plan.
  • Performed Black Box Testing of the application to better understand the functionality of the application.
  • Prepared Test cases according to the requirement.
  • Involved in creating test strategies, status reports and test timelines that clearly communicate to business owners the history of UAT testing activities and results
  • Defined the Scope of testing for User Acceptance Testing. Developed detailed test conditions. Supported documentation across extended testing team as directed by UAT Manger.
  • Involved in analyzing Business Requirements (BRS) and based on the business requirements finalized the test plan and defined the Test Cases and written the test scripts for SAAS Automation using Selenium Web Driver.
  • Performed the web services testing, validated the requests and responses in the xml formats.
  • Validated the WSDL, in SOAPUI, validated the connectivity with database.
  • Analyzed the logs/log file for the test executed in the web services/SOA
  • Created test plan and test cases for back end testing from the business requirement.
  • Created and executed SQL queries using Relational Database.
  • Used HP Quality Center to execute the test cases, track execution against the plan during testing and manage defects from inception to resolution.
  • Assisted the business analysis team in preparing the Functional Specifications document
  • Prepared Test Plans and Test Cases based on the business requirements
  • Performed Functionality Testing of the application manually
  • Performed end to end testing manually.
  • Performed SOA / Web Service testing using SoapUI.
  • Created Data for XML Requests in SoapUI.
  • Conducted Smoke Testing of different Applications using SOAPUI.
  • Analyzed the python code that is used to handle the web services execution and the responses from the web services.
  • Involved in Back End testing using SQL Queries on Oracle Database
  • Created SQL queries within UNIX environment to automate the back-end testing.
  • Performed Security Testing by writing using Positive and Negative Testing approach to ensure appropriate user authentication
  • Performed Regression Testing after the defects have been fixed to ensure no further effect on other functionalities.
  • Participated in Walkthroughs and Inspection meetings to review

Environment: Quality Center, Oracle 9i, Windows 98/2000/XP, HTML, SQL, SOAP UI, Clear Quest, UNIX

Confidential

JR QA Analyst

Responsibilities:

  • Created UI mock - ups for new product and redesigned UI for current products for improved user experience using Visio.
  • Created Functional test cases for a web-based Enterprise Content Management System (ECMS), Forms Designer and Object Modeler using Acceptance Criteria(s) in User Stories.
  • Used Bar Coded technology (hand bar code) for reading file part(s) and Version Control (multiple documents with same bar code).
  • Worked with Forms Designer tool which allows the user to create any custom fields on the screens.
  • The above tool provides an easy way to create the fields.
  • Worked with Object Modeler which allows the user to create a field dynamically into the database.
  • The database is checked for verification using SQL with new fields created.
  • Using UFT, record and run on the above fields to learn the objects.
  • Designed Data-driven framework (from Keyword-driven parameterization) which reads data from Data Table using UFT.
  • Implemented the above logic using "loop" syntax in VbScript
  • Work with ALM (Requirements, Test Plan, Test Lab, Defect Mgmt.).
  • Involved in Opening defects in the ALM and assigning priority and severity to the issues found.
  • Participate in Daily standup SCRUM meetings, Sprint Planning Sessions.
  • Performed non-functional (Performance) testing with the help of the SCRUM Stakeholders.
  • Performed "white-box" testing for the "bread-Crum" logic.
  • Regression testing was done frequently.
  • Worked closely with an "Offshore" person.
  • Agile/Scrum Methodology.

Environment: Visio, UFT Ver 12.0, C#/.NET, Windows 7/8.1/10, Chrome, Firefox IE, HP ALM Ver 12.0, SQL Server, VbScript

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