Quality Assurance Analyst / Tester Resume Dewitt, LA - Hire IT People

SUMMARY:

Quality Assurance Analyst with over 11 years of experience in manual software testing. Talent for quickly mastering technology - with little training. Diplomatic and tactful with professionals and non-professionals at all levels. Demonstrated history of test case completion as well as confirming defects to get them to development for correction in a timely manner. Flexible and versatile - able to maintain a sense of humor under pressure. Poised and competent with demonstrated ability to easily transcend cultural differences. Thrive in deadline-driven environments. Excellent team-building skills.

AREAS OF EXPERTISE INCLUDE:

Manual Testing Data Verification Test Case Creation
SQL Queries Computer Savvy Customer Service
Project Lead Training Programming Methodology Comprehension
Automation Testing Basics Trained in Agile / Scrum testing

PROFESSIONAL EXPERIENCE:

Confidential, Dewitt, LA

Quality Assurance Analyst / Tester

Responsibilities:

Tested reported defects in workflows to confirm and assist in finding root cause. Reported defects found in testing
Volunteered to be a point of contact for information on new internal software development
Earned the CTFL and ITIL Foundation certifications
Created a series of documents to guide users through standard workflows
Collaborated on an automated test script proof-of-concept project in HP UFT
Attended in-person and virtual software testing conferences and shared notes with internal QA group
Collaborated with internal QA group and manager to create best practices documentation
Used ServiceNow for tracking defects, user stories and change requests.
Created tests for the Automated Test Framework in ServiceNow
Began working with NeoLoad, Cucumber, Gherkin, and Ruby for the Automation Team

Confidential, Moline, IL

Quality Assurance Analyst / Tester

Responsibilities:

Executed test cases for new features
Reported defects found in stress and regression testing
Created utility to simplify url creation for testing purposes to make simulated tests easier
Used RallyDev for project tracking and test case creation
Actively participated in sprint planning and retrospective meetings providing constructive feedback/input
Collaborated with developers and other QA members to get defect backlog to zero

Confidential, IL

Quality Assurance Analyst / Tester

Responsibilities:

Trained others in regards to my areas of responsibility to share in knowledge and experience
Ran SQL queries to confirm data written to tables matches what is shown on the User Interface.
Rapidly learned and mastered varied computer programs; completed a Visual Basic .NET course.
Completed the user interface design of several screens in a legacy program to maintain industry regulations
Used VMs to test various operating system and server configurations
Ran server installs to test client installs and other workflows
Discussed with Product Management in regards to escalated issues from clients to determine best course of action to resolve within project scope
Used RallyDev for Sprint tracking purposes with prior experience in Trello and KanbanFlow
Utilized Microsoft Test Manager for creating and running test cases
Created various documents with Excel for tracking/training purposes
Actively participated in sprint planning and retrospective meetings providing constructive feedback / input
Attained MOC 2071: Querying MS SQL Server 2000 with Transact-SQL Certificate

Customer Support

Confidential

Responsibilities:

Trained clients in using features of program
Mentored new employees on how to answer / make calls and how to troubleshoot errors
Laid the groundwork for a class to train new employees on the most common issues clients call in about and how to resolve the issues on the initial call

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Quality Assurance Analyst / Tester Resume

Dewitt, LA

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