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Quality Assurance Analyst / Tester Resume

Dewitt, LA

SUMMARY:

Quality Assurance Analyst with over 11 years of experience in manual software testing. Talent for quickly mastering technology - with little training. Diplomatic and tactful with professionals and non-professionals at all levels. Demonstrated history of test case completion as well as confirming defects to get them to development for correction in a timely manner. Flexible and versatile - able to maintain a sense of humor under pressure. Poised and competent with demonstrated ability to easily transcend cultural differences. Thrive in deadline-driven environments. Excellent team-building skills.

AREAS OF EXPERTISE INCLUDE:

  • Manual Testing Data Verification Test Case Creation
  • SQL Queries Computer Savvy Customer Service
  • Project Lead Training Programming Methodology Comprehension
  • Automation Testing Basics Trained in Agile / Scrum testing

PROFESSIONAL EXPERIENCE:

Confidential, Dewitt, LA

Quality Assurance Analyst / Tester

Responsibilities:

  • Tested reported defects in workflows to confirm and assist in finding root cause. Reported defects found in testing
  • Volunteered to be a point of contact for information on new internal software development
  • Earned the CTFL and ITIL Foundation certifications
  • Created a series of documents to guide users through standard workflows
  • Collaborated on an automated test script proof-of-concept project in HP UFT
  • Attended in-person and virtual software testing conferences and shared notes with internal QA group
  • Collaborated with internal QA group and manager to create best practices documentation
  • Used ServiceNow for tracking defects, user stories and change requests.
  • Created tests for the Automated Test Framework in ServiceNow
  • Began working with NeoLoad, Cucumber, Gherkin, and Ruby for the Automation Team

Confidential, Moline, IL

Quality Assurance Analyst / Tester

Responsibilities:

  • Executed test cases for new features
  • Reported defects found in stress and regression testing
  • Created utility to simplify url creation for testing purposes to make simulated tests easier
  • Used RallyDev for project tracking and test case creation
  • Actively participated in sprint planning and retrospective meetings providing constructive feedback/input
  • Collaborated with developers and other QA members to get defect backlog to zero

Confidential, IL

Quality Assurance Analyst / Tester

Responsibilities:

  • Trained others in regards to my areas of responsibility to share in knowledge and experience
  • Ran SQL queries to confirm data written to tables matches what is shown on the User Interface.
  • Rapidly learned and mastered varied computer programs; completed a Visual Basic .NET course.
  • Completed the user interface design of several screens in a legacy program to maintain industry regulations
  • Used VMs to test various operating system and server configurations
  • Ran server installs to test client installs and other workflows
  • Discussed with Product Management in regards to escalated issues from clients to determine best course of action to resolve within project scope
  • Used RallyDev for Sprint tracking purposes with prior experience in Trello and KanbanFlow
  • Utilized Microsoft Test Manager for creating and running test cases
  • Created various documents with Excel for tracking/training purposes
  • Actively participated in sprint planning and retrospective meetings providing constructive feedback / input
  • Attained MOC 2071: Querying MS SQL Server 2000 with Transact-SQL Certificate

Customer Support

Confidential

Responsibilities:

  • Trained clients in using features of program
  • Mentored new employees on how to answer / make calls and how to troubleshoot errors
  • Laid the groundwork for a class to train new employees on the most common issues clients call in about and how to resolve the issues on the initial call

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