SUMMARY:
Quality Assurance Analyst with over 11 years of experience in manual software testing. Talent for quickly mastering technology - with little training. Diplomatic and tactful with professionals and non-professionals at all levels. Demonstrated history of test case completion as well as confirming defects to get them to development for correction in a timely manner. Flexible and versatile - able to maintain a sense of humor under pressure. Poised and competent with demonstrated ability to easily transcend cultural differences. Thrive in deadline-driven environments. Excellent team-building skills.
AREAS OF EXPERTISE INCLUDE:
- Manual Testing Data Verification Test Case Creation
- SQL Queries Computer Savvy Customer Service
- Project Lead Training Programming Methodology Comprehension
- Automation Testing Basics Trained in Agile / Scrum testing
PROFESSIONAL EXPERIENCE:
Confidential, Dewitt, LA
Quality Assurance Analyst / Tester
Responsibilities:
- Tested reported defects in workflows to confirm and assist in finding root cause. Reported defects found in testing
- Volunteered to be a point of contact for information on new internal software development
- Earned the CTFL and ITIL Foundation certifications
- Created a series of documents to guide users through standard workflows
- Collaborated on an automated test script proof-of-concept project in HP UFT
- Attended in-person and virtual software testing conferences and shared notes with internal QA group
- Collaborated with internal QA group and manager to create best practices documentation
- Used ServiceNow for tracking defects, user stories and change requests.
- Created tests for the Automated Test Framework in ServiceNow
- Began working with NeoLoad, Cucumber, Gherkin, and Ruby for the Automation Team
Confidential, Moline, IL
Quality Assurance Analyst / Tester
Responsibilities:
- Executed test cases for new features
- Reported defects found in stress and regression testing
- Created utility to simplify url creation for testing purposes to make simulated tests easier
- Used RallyDev for project tracking and test case creation
- Actively participated in sprint planning and retrospective meetings providing constructive feedback/input
- Collaborated with developers and other QA members to get defect backlog to zero
Confidential, IL
Quality Assurance Analyst / Tester
Responsibilities:
- Trained others in regards to my areas of responsibility to share in knowledge and experience
- Ran SQL queries to confirm data written to tables matches what is shown on the User Interface.
- Rapidly learned and mastered varied computer programs; completed a Visual Basic .NET course.
- Completed the user interface design of several screens in a legacy program to maintain industry regulations
- Used VMs to test various operating system and server configurations
- Ran server installs to test client installs and other workflows
- Discussed with Product Management in regards to escalated issues from clients to determine best course of action to resolve within project scope
- Used RallyDev for Sprint tracking purposes with prior experience in Trello and KanbanFlow
- Utilized Microsoft Test Manager for creating and running test cases
- Created various documents with Excel for tracking/training purposes
- Actively participated in sprint planning and retrospective meetings providing constructive feedback / input
- Attained MOC 2071: Querying MS SQL Server 2000 with Transact-SQL Certificate
Customer Support
Confidential
Responsibilities:
- Trained clients in using features of program
- Mentored new employees on how to answer / make calls and how to troubleshoot errors
- Laid the groundwork for a class to train new employees on the most common issues clients call in about and how to resolve the issues on the initial call
