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Senior Qa Analyst Resume

SUMMARY:

  • 5+ year track record championing QA and testing methodologies for customer - facing business applications.
  • Analytical, goal-driven professional with solid history integrating and testing of SalesForce.com, SAP, web applications, client-server applications, and Bomgar software.
  • Broad knowledge and success in highly-technical environments.
  • Proficient in evaluating user requirements and functional specifications to create test plans, test scenarios, and write and execute test scripts.
  • Skilled trainer and project leader; able to direct multiple tasks effectively and readily master innovative software and tools.
  • Testing expertise includes: Functional, automated, system, performance, regression, unit, smoke, integration, end-to-end, UAT, soak, pre-production, go-live configuration, black-box, white-box, gray-box, and basic-path. Experienced in automation testing using Selenium web drivers, Junit, and TestNG frameworks.
  • Test Development, Schedule & Execution / Project Management / Agile Methodologies
  • Troubleshooting & Issue Resolution / Software Development Life Cycle (SDLC)

TECHNICAL PROFICIENCIES:

Platforms: Windows XP/7, Mac OSX/iOS

Languages: Visual Basic 6.0, Java, VB Script, ActiveX Controls, SQL

Tools: Salesforce.com (SFDC): (Sales/Service/Customer Cloud, Apex Code/Data Loader/Explorer, Reports, Confidential, Validation Rules, Custom Objects, Visual Force, Trigger), JSP, ASP, XML, DHTML, XHTML, VB Script, TSL, JavaScript, Jmeter, Load Runner, EPPM, P6, Microsoft Office Suite (Excel), Box, HP Quality Center, QTP, ALM, JIRA, Tableau

PROFESSIONAL EXPERIENCE:

Senior QA Analyst

Confidential

Technical Scope: Salesforce.com, Microsoft Office Suite (Word, Excel, PowerPoint), Visio, Agile, Scrum, JIRA, Tableau

Responsibilities:

  • Apply integration testing for multiple billing, batch processing, and inventory management modules inside a service-oriented architecture (SOA) environment.
  • Support Salesforce.com end-users with diverse needs, including setup and maintenance of user profiles.
  • Developed test plan and test scripts. Maintained test cases with user stories.

Senior QA Engineer

Confidential, Mountain View, CA

Technical Scope: Salesforce, AEM, Bomgar, MS Word, MS Excel, Jira, ALM, TIBCO MFT, Scrum, Agile, Box

Responsibilities:

  • Developed process that integrated web-assistance support feature with Salesforce Service Cloud and Bomgar software solutions.
  • Researched defects to mitigate risk and implement best practices.
  • Collaborated with cross-functional teams to design test plans, execute test cases in ALM, and identify timing and quality requirements.
  • Produced documentation and reported on test status and project results in JIRA.
  • Promoted open communications by participating in sprint retrospective and sprint demo meetings .

QA Analyst

Confidential, Fort Lauderdale, FL

Technical Scope: Windows, Mac, Salesforce.com, Force.com, Service Cloud, Agile, Scrum, SQL, Selenium Web Driver, Visualforce, Web services

Responsibilities:

  • Centralized reporting and information-retrieval processes by migrating customer and product/asset databases from Siebel to Salesforce platform.
  • Project integrated 3rd party Confidential toolbar, AVAYA code configuration, and call routing that enabled customer interfacing tools on Citrix website.
  • Built CRP sessions and gathered business requirements. Performed UAT testing and reported results.
  • Tested business logics and call routing processes. Made user records and managed permissions. Conducted daily defect meetings with development team.
  • Automated case creation process in Service Cloud using Selenium Web Driver.
  • Validated Knowledge Management configuration within Service Cloud Console.
  • Tested Customer Portal and Partner Portal integration.

QA Analyst

Confidential, Charlotte, NC

Technical Scope: SFDC, HP Quality Center 11.0, QTP, JMeter

Responsibilities:

  • Executed test scripts and test cases to implement and maintain Salesforce application for global business units.
  • Streamlined business processes with ongoing evaluation, analysis, and improvement goals.
  • Advised design and review teams of potential risks and improvement opportunities.
  • Created test cases and validated multiple business scenarios for legacy system. Tracked and reported on test results.
  • Supported monthly releases and post-production needs.

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