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Senior Qa Analyst Resume

SUMMARY:

  • Confidential is a QA Consultant with extensive experience in all stages of System Development Life Cycle including requirement definition, design, architecture, testing and support.
  • His domain expertise includes Financial Services, Telecommunications, Government Services, Data Warehouse, Transportation and Logistics. Confidential has exceptional QA experience, from developing test strategies, test scripts, to test implementation and execution, test automation, back - end testing, and web testing.
  • He is highly skilled at executing functional, integration, interface, and regression testing for large complex technology Infrastructures and software projects.
  • Confidential is a goal oriented individual with exceptional communication, interpersonal and leadership skills.

TECHNICAL PROFICIENCIES:

Operating Systems: Unix (AIX, Solaris, Linux), OS/2, MVS, DOS, Android 4.2/4.4, iOS 6.x/7.x, BlackBerry 7.1 OS, Windows 9x/2000/XP/Vista/Win7/, Apache Solr, Java EE, WebSphere, Citrix, VMWare, MS SharePoint, Windows NT/ 2000/2003/2008

Development Languages: C++, Java, VB, .Net Framework, Cobol, Korn Shell, Awk, PL-SQL, T-SQL, HTML, XML

Databases: DB2 7.1, Oracle 10g/11g, SQL Server 2008, IMS, Access 2000, Teradata

ETL: Informatica, DataStage

Web: HTML, XML, WSDL, SOAP, CSS, Java Script, Flash, ASP, Tomcat, IIS 7.0, Oracle Weblogic 11g, WAS 5.1, Adobe AEM

Testing Tools: HP Quality Center, HP QuickTest Professional, Rational ClearQuest, LoadRunner, Selenium IDE, TrackRecord, QARun, Jira, Confluence, Rally

Telecom: Avaya CVuIS, DirectTalk 6000, Apropos, Nuance, Cisco IP Telephony, Genesys, Verint, VoIP, PBX, Cisco IP phones, Cisco CallManager

PROFESSIONAL EXPERIENCE:

Confidential

Senior QA Analyst

Responsibilities:

  • Developed system integration test plan for Confidential project; corporate content migrated to Adobe Experience Manager (AEM)
  • Performed AEM user setup and workflow testing, end-to-end testing from AEM to Confidential front-end, system integration testing and regression testing to confirm that the application meets the requirements
  • Used Zephyr for test case creation, execution and treporting and Jira for defect tracking
  • Prepared regular QA status reports to the project team

Confidential

QA Lead - Manager

Responsibilities:

  • Reviewed all test artefacts including test cases, coverage, defect logs to ensure the agreed approach was being followed
  • Assessed the status of the test management, and proposed test governance improvements to achieve business goals whithin the Agile context of ESN program

Confidential

QA Lead

Responsibilities:

  • Designed test strategies for Confidential Historical Reporting Solution (HRPT) responsible for pulling out of Genesys and Verint telyephony related data and placing it into a data mart necessary to support reporting systems at Confidential
  • Developed SQL scripts to validate the data loaded into Bell Consolidation Layer (mapping rules, source to target counts, data check, data constraints), a custom centralized data warehouse of the HRPT
  • Tested ETL jobs within the Consolidation Layer
  • Planned HRPT testing effort, implemented testing metrics, reported defects using HP ALM and prepared test status reports

Confidential

QA Consultant

Responsibilities:

  • Reviewed user stories for the new Showcase store in Edmonton, web and mobile apps(Android), content management (Adobe CQ5), created test cases to ensure that acceptance criteria is met
  • Worked with developers in agile environment in order to identify and resolve technical, business, and process related issues
  • Created back end data validation test cases ande test scenarios
  • Responsible for UAT test execution, test case development, test data creation, regression testing (Selenium IDE), end-to-end defect tracking (Jira Agile), test coverage, progress and status of execution reports

Confidential

Technical QA

Responsibilities:

  • Analyzed project requirements and defined the test strategy for Telus Optik on the go project; a multiscreen video service utilizing QuickPlay’s managed service for TV-everywhere-express
  • Reviewed Telus XML metadata feed files, verified content ingestion and different delivery use cases (first time, image/metadata update); provided the appropriate feedback to ensure that Telus AMS 2.0 content (SVOD and TVOD) integrate with QuickPlay’s Media Processor
  • Sanity testing (Jira) for Rogers Anyplace Tv client application - Android Kitkat 4.2/4.4 devices
  • Planned and implemented testing framework for the Discovery Layer (catalog browsing) functionality, and Open Video Console application (content management interface - Java based) for SingTel “Hawk” project; an end-to-end solution for a multi-screen video service utilizing QuickPlay’s managed service
  • Deployed software builds to setup test environment, and developed data generation sql scripts required to execute functional test cases, implement test harness for SingTel Rest API testing

Confidential

Senior QA Analyst

Responsibilities:

  • Coordinated test activities with offshore testers for ECP project; an integrated custody solution using TCS BaNCS platform that included trades, safekeeping, entitlements and tax management
  • Analyzed custody requirements for new reports, consolidation and rationalization of existing Crystal reports; created and executed the corresponding BI reporting test cases
  • Developed test plans, regression test cases for various interfaces with BI/DW trading platform
  • Wrote SQL queries (Oracle) for data validation across different data sources for ECP data warehouse
  • Managed test cases, requirements and defects in HPQC, followed up on issue resolution, reported risks and execution status to management

Confidential

QA Lead/ QA Analyst

Responsibilities:

  • Coordinated the Functional, Integration and Performance testing of the Inventory workflows implemented within Industrial and Financial Systems ERP
  • Created data migration test plan for the Inventory module based on data mapping requirements
  • Developed SQL scripts to test Cognos BI reports and dashboards
  • Prepared status reports, updated traceability matrix and record of test results documents
  • Worked with SQL scripts to perform data transformation/manipulation testing and data quality/completeness validation for IFS system
  • Created use cases required to test MS Office 2010 compatibility of IFS components, SharePoint and MS Excel custom application, due to upgrade from Microsoft Office 2003
  • Developed integration test cases between IFS Inventory/Purchasing system and Accounts Payable, Vehicle Work Order, the GL, web applications, SharePoint forms etc.
  • Prepared system testing artefacts such as configuration tests, security tests, recovery tests, load tests and performance tests for in-house built applications (inventory management)
  • Developed and executed test plans for IFS software customizations (Inventory, Purchasing, Accounts Payable), month-end/year-end financial reports and web applications
  • Developed integration test plans for the Inventory Data Warehousing system
  • Created and executed data migration test cases (IMS database to Oracle)
  • Wrote SQL scripts for backend testing, test data creation and Cognos reports testing
  • Analyzed, documented and tracked the issues associated with IFS customizations
  • Developed and executed functional test cases for SharePoint documents (Inventory Request, Project Stock Material Requisition), and SharePoint integration into IFS based workflows
  • Reviewed Business Requirements Definition (BRD), Data Models, and System Specification Documentation (consolidated design documents, customization specs) to maintain consistent and traceable software requirements
  • Worked with BAs, SMEs and development team to facilitate defect resolution

Confidential

QA Lead/ Test Lead/ Senior Systems Analyst/ Test Coordinator

Responsibilities:

  • Designed, implemented and documented quality assurance deliverables, including test strategies, test plans, test cases, test data (SQL) and test metrics reports using HPQC
  • Used complex SQL, joins, aggregations, groupings, in backend and Cognos BI report testing
  • Analyzed the IP telephony software-based Call Recording/Quality Monitoring, designed performance (LoadRunner) and security test cases for cal recording/evaluation/ archiving
  • Participated in the Witness applications configuration for the UAT environment, provided recommendations on resources needed for testing and developed test data generation procedures
  • Planned test releases, maintained test cases for centralized/local call recording in the Production Acceptance Testing environment (PAT/UAT), documented results and wrote problem reports

Confidential

Test Lead

Responsibilities:

  • Developed test plan, test strategy, gap analysis and test environment for the new netCC Billing Solution project; the update of BMO’s GenericIVR system
  • Performed functional, integration, and system testing for the SendBill process
  • Responsible for data mapping and reasonability check test cases for the netCC Billing system
  • Designed a SendBill process to report charge and payment information using DB2 APIs, developed performance testing scenarios and led integration testing activities for SendBill
  • Coordinated with technical/business/system support project team leads to resolve issues

Confidential

Senior Systems Analyst

Responsibilities:

  • Designed and implemented IVR applications (DirectTalk), added enhancements, and wrote corresponding test cases for Operational Readiness Testing (ORT) - AIX Websphere Application Server/AIX environment, XML middleware and Oracle database
  • Designed and implemented an Unix shell script to support the hourly transmission of Nuance voice recognition log files, and conducted performance testing of the metrics staging server
  • Tested Unix shell scripts to validate various ETL jobs and the data loaded into target database
  • Created, updated, scheduled and executed Unix shell scripts as part of the ETL process testing
  • Performed and validated integration and function test cases to support the single number access strategy for different lines of business and Nuance speech recognition (310-Bell redesign)
  • Created SQL scripts to generate test data for the Wireline Call Routing based on skill set
  • Designed and implemented state table enhancements and new API functions (Java and C/C++) for the migration of the SSP application from the existing platform in Ottawa to MSP in Toronto

Confidential

Test Coordinator

Responsibilities:

  • Analyzed the testing needs, developed testing strategy for Teleweb (Java EE web application), investigated technical issues and followed up with development team to resolve defects
  • Worked with deployment team on Teleweb release/change implementation, planned regression testing, generated test data(SQL Server) and verified code fixes and enhancements
  • Scheduled test activities and provided test progress reports for a CVuIS application for Confidential Brazil that enabled clients to contact an agent by using the “Call Me/Text Chat” web form

Confidential

Team Lead

Responsibilities:

  • Developed the overall test strategy for Production and Distribution Inventory System (PDIS)
  • Created SQL scripts to verify source tables, staging tables and destination tables for ETL jobs that processed customer orders using data mapping specifications
  • Responsible for PDIS documentation (Maintenance Plan, Configuration Management Plan, Monthly Status Report), traceability matrix, test plans, test procedures, assigning issues to team members, and creation of the design specifications for program modifications.
  • Created the Decommission Plan, and coordinated the activities required to sunset PDIS system

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