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It Quality Manager Resume


  • An IT Manager/Sr. Lead/Project Manager role in delivering Quality software Solutions to CRM, Web Based and Client server Companies.
  • Vision: To be part of the team in delivering Quality software and achieving Customer Loyalty by collaborating and acting with speed, integrity and trust.
  • Around 16 years of experience in IT Support, CRM (Customer Relationship Management) Systems, Software Quality Assurance and Business Development as Sr. Functional Consultant/ IT Quality Manager/Architect/Lead Analyst in diverse range of industries Enterprise Application, Health - care application, Medical device, Retail, Wireless Communication, Financial & Banking. Experiences in managing Business, Quality and technical teams from local, onsite, offshore in support of the software development lifecycle process, change Management, QA testing.
  • Experienced in Enterprise Resource Planning (ERP) systems including one Full Life Cycle Implementation with focus on SAP Customer Relationship Management (mySAP CRM) encompassing all five phases of ASAP Methodology leveraging Solution Manager.
  • Honors Graduate in Computer sciences engineering; I have a strong understanding of the business needs in terms of technical and commercial constraints of Networking and Internet based customers. I have a diversified experience and knowledge in the areas of the Software Development Life Cycle and Testing Methodologies from project definition to post - deployment documents and also understanding of the Testing, Quality Assurance and development in Web based and Client Server applications. I have Extensive experience in developing Test Plans and Test Cases, using business requirements and design documents while specifying Testing Overview, Approach, Strategy, Scope, and Roles. Work Experience in error management and error analysis. My experience includes, but not limited to, working knowledge on black box and white box testing techniques and working knowledge on Windows NT, WIN 95/98/00/XP and Unix Operating systems, Automation Tools like QTP, Win Runner 5.X, Load Runner 5.X, RDBMS Oracle 7.X and MSQL Server.


Languages &Tools: SAP CRM 5.0/6.0, Siebel 7.0/7.5, QTP 10.0/ 9.5/ 9.0/8.2/8.0/6.5, Selenium (IDE, RC), Quality Center 10/9.2/9.0/8.2/8.0, RFT 8.2, Test Director 7.6/7.0/6.0/5.0, Java, JUnit, JVM, JavaScript, Win Runner 7.5/7.0/6.0/5.0, Load Runner 9.5/ 8.1/8.0/7.8/7.5 & TOAD 7.6/7.3/7.1, JIRA, PVCS.

Databases: Oracle, MSQL Server, MS Access, Sybase, DB Artisan, DB2

Operating Systems: Windows 7/XP/2000/NT/98, Solaris, UNIX, Linux.

Agile, MS: PowerPoint, TeamSpace, SharePoint

Browsers: IE, Netscape, Mozilla Fire Fox.

MS: Project, SAP, IBM Door s, Rational ROSE, Visio, SharePoint



IT Quality Manager

  • Responsible for leading and managing the SIT team of 23 travelling to Vermont.
  • Managing the regression and renewals testing effort here in VT and has been part of the Knowledge Transfer sessions with the CGI group.
  • Point person for regression, renewals and COC related activities and issues.
  • Working with VT State people and CGI to gain as much business knowledge as we can to successfully complete QA activities to succession.
  • Lead complex testing projects
  • Provide guidance and subject matter expertise to IT teams on QA methodologies and processes; educate IT teams regarding their responsibilities in achieving on time and quality deliverables
  • Design and implement test strategy and develop estimates for complex test projects
  • Create and prioritize test cases for large/complex projects, including identification of risks and dependencies
  • Lead the team towards successful completion of regression and SIT test case creation and integrating these tests with the HP ALM and ALM Complete.
  • Gathered, analyzed and locked down business requirements from various resources and validated them by SMEs.
  • Lead the testing efforts of VHC portal and Siebel CRM Integration.
  • Worked on Correspondence, Accounts, Contacts, Quotes, Orders and Events modules.
  • Worked with Bennaissance team to verify the billing and payments of the enrolled members are processed.
  • Worked with the Carriers to verify the successful 834 and 820 file generation of the enrolled individual.
  • Performed the HIX IRS testing and verified the right 1095 forms are generated and notices are sent to the Enrolled Individuals.
  • Tested the Change of Circumstances functionality within the Portal and verified the QHP, APTC, VPA and CSR levels match in Portal and Siebel.
  • Performed the eligibility rerun in Siebel as needed based on the application under test.
  • Extensive knowledge of testing Microsoft SharePoint, technical applications, and SharePoint architecture design.
  • Handled the tasks of administering SharePoint portals and servers.
  • Performed responsibilities of developing test plans and SharePoint-based solutions as per the guidelines of senior management.
  • Used SharePoint for storing data and all the project related documents and had access to and maintained multiple SharePoint projects.
  • Administered HP ALM and created the standardized folder structure within Test Plan, Test Lab and Defects module for the team to follow
  • Handled the effort of formatting and uploading thousands of manual test cases written in Excel to HP ALM and also ALM Complete
  • Used Selenium IDE for automating and testing some of the applications within the project.
  • Using QTP for partly automating a suite of test cases for Functional and Regression testing.
  • Reviewed and provided feedback on project documentation including business requirement documents and functional design documents
  • Held and participated in meetings with various department heads to create solutions to simplify problems and workarounds for process flows of projects

Environment: HP ALM 12.0, Quick Test Professional 11.0, SharePoint, Siebel CRM, Selinium IDE, Webdriver, Java Scripting, VB Scripting, Web Applications, MSSQL Server, Internet Explorer 8.0/7.0, Firefox 3.6, Chrome, VM Applications, VHC Portal Application, Windows 7/XP, Smartbear ALM Complete, etc.

Confidential, CA

IT QA Manager/Project Coordinator/Transformation Lead

  • Responsible for Managing and leading the offshore and onshore automation regression Team and SIT test teams and coordinating with onshore Client management.
  • Responsible for providing the overall Manual and Automation effort estimations for each project to be automated and also provide the ROI before proceeding with the automation implementation process.
  • QA point of contact for the company leadership and cross-functional teams.
  • Met with customer to define system requirements and product specifications. Created development plan using MS-Project, and online task tracking using Jira.
  • Planned resource allocations; tracked project progress towards milestones and phase deliverables.
  • Organized and held meetings among the customer, test verification group and financing representatives. Created customer presentations using PowerPoint. Provided monthly cost and technical status updates.
  • Worked on SAP CRM system’s WinClient application for customer support area.
  • Configured and customized business scenarios with capabilities such as Base Functions, IC WinClient functions & profiles, Agent desktop functions, Telephony Integration for Automatic Number Identification (ANI).
  • Customized and tested the IC profiles based on client’s business process and assigned them to the position holders and organization units.
  • Worked on Hidden and Visible components, such as BP search, Call status, Action boxes - to include external websites and reports, Navigation area, and Application area
  • Developed testing scenarios, wrote scripts for all the developed components and functionality.
  • Experienced in working in the Agile Environment, and leading the Scum teams.
  • Involved in the Daily Stand Up meetings with offshore teams and Weekly Status meeting with the Clients to discuss & update the Progress, Issues, Roadblocks and any Dependencies.
  • Own test plans and test strategy documentation that communicates the standards and procedures of QA teams.
  • Chair scrum/defect review meetings with project team stakeholders to discuss issue found during testing and their current statuses
  • Responsible for applying automated tools like RFT , REXX Program and QTP to support the testing of applications across all phases of the Software Development Life Cycle.
  • As a Transformation Lead responsible for coming up with new ideas and methods to automate various applications and maintain the transformation activities and provide periodic updates with the company and also update the Client.
  • Well versed in implementing and testing SharePoint applications in the system.
  • Extensive knowledge of testing procedures, application guidelines, and operating systems of SharePoint applications.
  • Familiar with SharePoint standards, complex business processes, and SharePoint support models
  • Involved in Creating an Automation Project Plan which discusses the overall approach, target dates of the deliverables and expected completion which is presented to the Client.
  • Responsible for evaluating the functional and non-functional requirements for testability and the test cases and use cases for suitability for automation.
  • Implemented the strategy via developing, coding and executing test case and test script frameworks using automated tools such as RFT (Rational Functional Tester), QTP and other Rational suite tools for various Mainframe and Web based applications.
  • Involved and supported the team by recommending new Tools, Macros and Processes where needed to automate test activities such as test management, reporting test data generation and defect management.
  • Took the initiative in finding new approach for implementing the Capitation & File Balancing application automation using the RFT & REXX programs and convincing client with the success implementation of Pilot.
  • Responsible for coordinating with WellPoint customer regarding SPIDER Group & Plan Configurator web automation using RFT framework.
  • Involved in bringing in other Product Regression applications under the belt and convincing the client with successfully automating the applications.
  • Involved in taking up the challenge in automating the Modifiers table comparisons within the Mainframe Database using the new modifiers Marco tool and successfully provided the Demo to the Client.
  • Presented the newly recommended tools to the WellPoint audience to make sure the managements gives a go-ahead for implementing the tools as part of automation program.
  • Provided the ROI (Return on Investment) on the Automation Versus Manual testing efforts for every project based on the Initial coding and testing time, Maintenance, Investigation and Test execution time.
  • Involved in the Daily Stand Up meetings with offshore teams and Weekly Status meeting with the Clients to discuss & update the Progress, Issues, Roadblocks and any Dependencies.
  • Involved in coordinating with the Onshore SIT (System Integration Testing) leads of different projects and collecting new test case candidates which are feasible for automation.
  • Helped and guided the offshore & onshore team during the Sanity Suite execution before every release to make sure the regression suite is ready for lab execution.
  • Responsible for managing the monthly and bi-monthly release execution and reporting the results to Client Management to make sure all the applications are working and ready to signoff.
  • Lead the HIX State testing (Obama Care) project.
  • Responsible for coordinating with six state leads (CA,CO, NY, NV, CT & KY) regarding the HIX enrollment files and evaluating the files in WEM (WebInsurance Exchange Manager) and report and signoff once files are enrolled.
  • Created the Runorders, Datapools and Datasheets for the RFT execution.
  • Presented the new automation methods developed by the team.
  • Used Clear Quest and QC for Defect management for different projects.

Environment: Rational Functional Tester 8.2, SAP CRM, SAP ECC, SAP R/3. HP Quality Center 10.0, Quick Test Professional 10.0, Mainframe, SharePoint, Java Scripting, Web Applications, DB2, WEM, Oracle 10g,VB Script, Share Point, MSSQL Server, Internet Explorer 8.0/7.0, Firefox 3.6, Windows 7/XP, Web Sphere, Clear Quest, RQM, Defect Tool etc.

Confidential, Huntsville, AL

IT Quality Manager

  • Responsible for Managing, Leading and also hands on testing the Nuclear Power Plant Data and Document Management applications using the Intergraph Smart Plant Foundation software.
  • Helped create the Integration Test Plan and System Test Plans for the WEC EDB Admin application as well as the WEC Document Management Test application.
  • Strong Quality Assurance experience working with Agile methods within Agile environment.
  • Good understanding and familiarity with Agile software development lifecycle (iterative and incremental), UML design documentation
  • Analyzed system impact during design reviews with development and business analysts.
  • Led in the analysis, design, development, and ongoing maintenance of automated tests and automation architecture performed within the established automation development processes using QTP 11.0, QC 10.0.
  • Administrated QC users, projects, reporting and back up.
  • Developed and executed several SQL queries, stored procedures as a part of backend testing and involved in data validation and verifying data-integrity.
  • Hands on SAP testing experience with various modules in R/3 4.6x, ECC & Enterprise Portal.
  • Understanding of ERP implementations of SAP and experience of SAP Functional Analyst role in Dev & Support for SAP Implementation.
  • Configured various Hidden and visible components of the Customer Interaction Center framework like BP search, Call status, action box, Navigation area and Application area.
  • Involved in Implementation of the HP Quality Center 10.
  • Provided direction in configuring and setting up the Quality Center Application as per the Project Needs.
  • Involved in discussions regarding the Customization of the projects in Quality Center as per the requirements of the WEC project specifications.
  • Customized the reports as required by executives and Senior Managers in Quality Center Dashboard module.
  • Handled the tasks of developing best coding standards and testing practices of Microsoft SharePoint 2010.
  • Assigned responsibilities like testing, monitoring, and maintaining SharePoint 2010 by following standard guidelines.
  • Responsible for testing server installation platforms and troubleshooting SharePoint application issues
  • Handle the tasks of monitoring SharePoint 2010 server database and customizing SharePoint site collections.
  • Provided input and direction to the leads in converting all the Manual test Cases developed in Excel to HP Quality Center Test Plan module as per the approved Folder Structure.
  • Participated in reviewing the Business Requirements and Design Documents.
  • Worked on various internal applications like SPF, SP3D, and SPPID.
  • Was responsible lead on projects like KBR, Worley Parsons, WEC and a very important resource on other project like SRS and WRPS.

Environment: HP Quality Center 10.0, Quick Test Professional 10.0, SAP CRM, SAP SCM, SAP SD, Java, Web Applications, Oracle 10g,VB Script, Share Point, MSSQL Server, Internet Explorer 7.0, Firefox 3.6, Windows 7/XP, Web Sphere, Smart Plant Foundation, Smart Plant 3D, SPI, SPEL, JTS(Jupiter Tracking System) Defect Tool etc.

Confidential, Atlanta, GA

Project Manager/Sr. Automation Architect


  • Responsible for Managing/leading both the Onshore and Offshore Automation Teams.
  • Responsible for driving the entire Automation Project providing Test Automation Solutions and Strategy to the team and guiding them in the right direction.
  • Provided direction and mentored QA Testers from TCS Offshore and Onsite on QTP and QC latest versions and on advanced features.
  • Involved in Creating an Automation Project Plan which discusses the overall approach, target dates of the deliverables and expected completion which is presented to the Client (THD).
  • Involved in the Daily Stand Up meetings and Weekly Status meeting with the Clients to discuss the Progress, Issues, Roadblocks and any Dependencies from other teams.
  • Involved in Defect Meeting to discuss the automation defects.
  • Worked in and Agile and Scrum environment.
  • Good understanding of Agile software development lifecycle (iterative and incremental).
  • Involved in regular weekly Automation Framework meetings to discuss the Automation approach and any new updates to the Framework as needed.
  • Provided the ROI (Return on Investment) on the Automation Versus Manual testing efforts based on the Initial coding and testing time, Maintenance, Investigation and Test execution time.
  • Involved in Creating and Defining the Automation Frame Work approach depending on the applications used in Confidential .
  • Involved in choosing the Candidates for Automation from the manual test cases and provide them to the Automation Team.
  • Responsible for installation of QTP and other necessary test applications on the Local machines as well as the Remote Desk top machines for the Off shore team.
  • Extensively used VB Scripting for error handling and validating the databases.
  • Developed Functional Libraries for clean up, setting up test environments and application for Regression testing and Importing Production data for Validation.
  • Created a Common Functional Libraries test bed in the Quality Center which will be reusable by all the automation teams throughout the organization.
  • Developed Automation Scripts that runs critical test cases for regression testing.
  • Tested new test cases and automated them for further loads to reduce testing effort and time using Quick Test Professional.
  • Enhanced QuickTestPro Scripts for every load to support new and existing functionality for the application for end to end and regression testing.
  • Created an End-to-End Automation Demo project integrating between various functionalities which include Wireless Mobility Scripts, Backend Services Scripts and Front End Web applications and presented to THD (The Confidential ) Client Side.
  • Written SQL queries to access the data in the Mainframe DB2 database to execute back end testing.
  • Developed and executed several SQL queries, stored procedures as a part of backend testing and involved in data validation and verifying data-integrity.
  • Involved in Automating the First Phone wireless Mobility Device and executing these Scripts successfully.
  • Involved in defining the Flex Automation Approach to the Client which is a priority.
  • Created the Work Flow and the Flex Automation plan based on the client needs and presented to Confidential .
  • Created an Automation Script Sign Off check list to verify all the automation scripts meet the standards defined.
  • Responsible for performing the Check on all the automation scripts created by the automation team on daily and Weekly basis to maintain the consistency.
  • Created an Automation Metrics for the Management on weekly basis to provide the status on the Automation Activities.

Environment: HP Quality Center 9.2/, Quick Test Professional 10.0, Java, Web Applications, VB Script, Rumba, Putty, Share Point, MSSQL Server, Internet Explorer 7.0, Firefox 3.6, Web Seal Server, Windows XP, Web Sphere, Mainframe DB2, CICS, JCL, Windows Mobile 6.5, Informix, Adobe Flex, .Net etc.

Confidential, Sacramento, CA

IT Quality Manager, Quality Center Admin


  • Responsible for leading the DMVA (Department of Motor Vehicles Automation) test team of 24 testers which include both manual and automation testing process.
  • Involved in creating the overall project Test Guidelines document.
  • Created the Test Strategy document, Requirements Validation Test Plans (Static and Dynamic Testing), Integration Test Plans and System Test Plans for the DMVA Work Streams 1, 3 and 4 testing activities.
  • Constantly interacted with the architecture team and involved in the DCCS and DMV meetings regarding the system test and integration test environment setup.
  • Facilitated the weekly Defect Management meetings which involve requirements, design, test and development teams from both DCCS and Client (DMV) side.
  • As a test team manager involved in the CMCB (Configuration Management Control Board) meetings where I was responsible for voting on build acceptance.
  • Participated in reviewing the Business Requirements and Design Documents.
  • Involved in WPR (Work Product Review) verification and inspection review process of the documents and test cases as a Facilitator, Reviewer and Recorder.
  • Generated Project status reports thru Quality Center and Document Generator for weekly integrated team meetings and Management review meetings which involve clients and also oversight committees.
  • Created the Requirements Traceability Matrix for the DMVA front end project Work Streams in HP QC Requirements Module.
  • Assisted the test tools specialist in Installing the Quality Center 9.2, Quality Center Dashboard, Quick Test Professional 9.5 in DMV Environment and responsible for day to day administration activities.
  • Guided the team leads in Preparation of detailed Quality Center 9.2 document with step by step screenshots which are being used by DMV end users as guide for how to use Quality Center 9.2.
  • Involved and guided the team in preparing the detailed user guide document on Automation Framework approach, which is implemented with QTP 9.5 test automation tool.
  • Involved in Developing the Defect management process and implemented the process in Quality Center 9.2 tool.
  • Trained the DMV users on how to use Quality Center 9.2 and the procedure to develop the automation scripts from manual test cases using the Automation frame work defined.
  • Involved in discussions regarding the Customization of the projects in Quality Center as per the requirements of the ITM project specifications.
  • Customized the reports as required by executives, Managers, Leads in Quality Center Dashboard module.
  • Studied and analyzed the Functional Requirements Specifications and System Design Specifications.
  • Manually tested SAP CRM Middleware Delta Download (Synchronization) for changes made in ECC Customer Master.
  • Manually tested ability loading of Business partners, Contract persons, Prospects from legacy to SAP CRM System.
  • Manually tested uploading the master data into MDM and mapping with SAP.
  • Involved in Designing the Automation architecture and coding automation test scripts using Quick Test Pro 9.5 (QTP 9.5). Hybrid Automation frame work is used to develop automation scripts.
  • Written SQL queries to access the data in the Mainframe DB2 database to execute back end testing.
  • Developed and executed several SQL queries, stored procedures as a part of backend testing and involved in data validation and verifying data-integrity.
  • Using SPUFI and file master to verify the DB2 database by SQL queries.
  • Submitted batch jobs using JCL’s to produce data mart data.
  • Worked with File-aid to browse, compare, copy and delete files in MVS access method.
  • Written Unix shell script to run the jobs.
  • Provided assistance and consultation to development and project support teams on project activities.
  • Responsible for managing the testers involved in developing Automation Scripts.
  • Directed the manual test case Migration into HP QC for Regression testing and Exporting Test Cases using HP Excel & Word add-in into Quality Center.
  • Implemented Automation process in manual testing environment using HP Test Suite.
  • Provided direction and mentored novice QA Testers from DCCS (Vendors) and DMV (Client) on QTP and QC latest versions and on advanced features.

Environment: HP Quality Center 9.2/9.0 SP1 Enterprise Edition, Quick Test Professional 9.5, SAP CRM 5.0, SAP SCC, VB Script, Rational Requisite Pro, Rumba, Putty, DOVICO, Java, Mainframe DB2, JCL, MSSQL Server, Internet Explorer 7.0, Firefox 1.5/2.0/3.6, Web Seal Server, Windows XP etc.

Confidential, GA

Sr. Team Lead


  • Worked extensively on testing all different Web Based and Middleware applications for testing the whole order processing cycle for both Customer Login (Branch Application) and User Login (Choice Application) Applications.
  • Tested the Siebel Call Center Application to verify if the orders are processed correctly for the Non-FI clients like Office Depot, Costco Etc.
  • Tested the Siebel Sales Force Automation Application to verify if the Sales Application is functioning correctly for different sales users like SM, SE and SA and also tested to see if the application is displaying as per the individual profiles assigned to each sales user.
  • Participated in reviewing the Business Requirements and Design Documents.
  • Performed Smoke Test and did Adhoc Testing after each Build is passed on to QA.
  • Performed complex Functional, Application, and Regression and Performance tests.
  • Developed Test Plans, Test Cases/Test Scripts using Test director and modified them in accordance with the testing needs of the Application.
  • Extensively used the Mercury Test Director Tool to Develop Test Plans and Test Cases and also to Open and report Defects.
  • Experience in Tracking, reviewing, prioritizing defects.
  • Performed SQL queries for database testing and mainframe support testing.
  • Performed the BackOffice testing to verify whether the order is run properly.
  • Participated in Weekly Project Status meeting and Updated testing progress.
  • Participated and Supported department workshop on the user enhancement of Mercury Testing Tools.
  • Tested the Java based, XML, Webmethods and Tibco Application Testing.
  • Involved in testing the Tibco and Web Methods application during the Orders Conversion from one Version to another Version.
  • Involved in testing the Web Application using the Test Harness.
  • Participated and completed the CTFL training courses provided by SQE.
  • Completed the Training Program in SAP CRM Application and simultaneously working on an SAP CRM Configuration Management project in house.

Environment: Windows XP, Windows 2000 Prof, Test Director 8.0,Quality Center, SIEBEL 7.5,Server StudioJE, Caliber RM 6.0, QuickTestPro, Harland Insight, Branch, Choice, EFunds, NMAN, XML, NIKU Clarity, Java, Configurator, Web Methods, TIBCO, SAP CRM 5.0/ 6.0n, Win 95/98.

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