SUMMARY

• Prior Development Experience/ Manual, Automated & Performance Testing Over 17 Years Record of Proven Results
• Senior Software Technical QA tester with full system development lifecycle experience, including designing, developing and implementing test plans, test cases and test processes
• Qualifications include ten years of solid QA software testing experience and five years of System Analysis / software development experience
• Credentials include a Bachelors Computer Science degree (Eval.), multiple Information Technology
• RelatedConfidential, different Project methodologies such as agile, waterfall; and cross - platform skills in Windows, Linux, Unix and Confidential i
• Business Analysis System analysis and design Needs Identification / Implementation Functional Requirements SQA Testing &
• Methodologies Automated and manual testing Interview SME s to obtain Requirements Productivity and
• Efficiency Improvement Project management. Performance & Endurance testing UI & Data Interface Testing
• Experienced on HP ALM, UFT & Load Runner Functional Regression & Negative testing
• Senior QA Analyst, Performance Testing Lead Confidential Orlando Confidential (OUC): Performed Analysis, Documentation,
• Functional and Performance Testing on ORACLE s ERP system Customer Care and Billing (CC&B) and Meter Data Management (MDM).
• Extensive work was also done in Interactive Voice Recognition(IVR)
• Senior Solution Engineer Confidential: Business Analysis, Documentation and SQA Testing of
• Browser Based Health Care Systems for State of Connecticut and State of Kentucky. Interviewed, trained and mentored new hires.
• Senior QA Analyst: Short term assignments with Confidential (On line Retail Company) and Southern Wine and Spirits (Large Supplier of Beverages). Performed SQA testing Senior Technical QA team Lead Confidential ESI: Performed Smoke, Functional &
• Regression testing of Pharmaceutical ERP Software TurningPoint System
• Senior QA Analyst Confidential: Performed Performance, Functional & Regression testing of ERP Telecom billing system ICOMS
• Senior QA Analyst Confidential &T: Functional, Regression and Performance testing of Customer
• Information Management system on IBMi, UNIX and JAVA Systems. Manual testing of OPENET telecom mediation system. Manual & automated testing of the offer management / MRE system
• Systems Analyst Confidential BLOCKBUSTER: Key team lead of $3.8M project JD Edwards ERP software, Full SDLC from Requirements gathering, Implementation, Testing to Production support Confidential Block Buster

PROFESSIONAL EXPERIENCE

Confidential

Senior QA Analyst, Performance Testing Lead

Responsibilities:

• Manual and Performance testing of Oracle’s application ‘Customer Care & Billing’ (CC&B)
• Write and update test cases in ALM
• Perform manual testing using test cases written in ALM
• Report defects discovered in ALM
• Test corrected defects
• Liaison with Project management and developers to ensure defects are corrected properly and implemented

Confidential

Senior Solution Engineer

Responsibilities:

• As a Senior Solution Engineer in Confidential new Lake Mary office I performed many different administrative, training and mentoring roles.
• I interviewed potential new hires, counselled newly hired testing engineers, led multiple sessions of virtual and classroom based training.
• Was appointed foundation member of Testing Center of Excellence team Confidential Confidential
• Performed multiple technical and behavioral interviews on potential new hires. I was appointed councilor to a team of newly hired testing engineers to guide and train them.
• Held multiple sessions of virtual and classroom based training on manual and automated testing.
• Foundation member of Testing center of excellence Confidential Confidential . Setup training material on SharePoint

Confidential

Sr. QA Analyst

Responsibilities:

• Adapted quickly to new team, new technology and new environment in order to help local team in completing three sprints prior to their code freeze
• Tested Confidential and partner’s ecommerce websites Confidential
• Technologies used such as Restful Web services, MS SQL, Microsoft Test Manager, MS Team Foundation Server, Stored Procedures, .NET Framework

Confidential

Sr. QA Analyst

Responsibilities:

• QA Team lead on assigned projects and ongoing enhancements and bug fixes
• Managed testing effort of projects from Business Analyst hand off to production rollout
• Liaise with on and off shore developers and testers to ensure smooth movement of code between Development, Testing and Production ready environments
• Assisted QA manager in developing onboarding process for new hires
• Developed system menus and Confidential to assist junior testers and new hires in navigation and system understanding
• Setup and standardized defect tracking terminology and processes

Technical Environment: JIRA, MS SharePoint, Dot Net, JAVA, HP ALM, AS400 / IBMi, Turnover

Confidential

Sr. QA Analyst

Responsibilities:

• Ongoing enhancements and bug fixes of enterprise level software
• Performance testing and tuning of each release to different clients
• Utilized advance automated functions of HP Load Runner to perform Stress and Endurance testing of software
• Prepared detailed testing results documents for each release of the software for each client
• Played a key role in creating end-to-end test plans; executing and managing all planned activities
• Ensured that all objectives are met and client signs off that the solution is working as expected
• Developing quick Confidential in CL, RPG and other scripts to assist in automating data collection after tests
• Responsible for creating clear, concise detail oriented test plans, test scenarios and test cases
• HP Load Runner was used for automated Load, Stress and Endurance testing
• Functional testing including source code management using Turnover
• Manual and automated testing was performed using industry and custom tools
• Front end JAVA and back end native IBMi testing was performed
• Regression and Performance testing was performed using tools such as HP Load Runner
• Detail statistics were captured from IBMi using iSeries Performance Navigator and other internally developed tools
• All testing performed included functionality, performance, scalability, reliability and stability tests
• Archiving all test documentation and results in SharePoint to be used companywide by all stake holders
• Analyze program dumps, job logs, spool files to figure out and point out areas of failure to developers
• Clearly communicate testing status, bottle necks, challenges in meetings with Project managers, different teams and other Stake Holders
• Deploying new release of software in Performance test environment. Test and measure performance of software and server. Identify bottle necks in processing data
• Technical Environment: JIRA, MS SharePoint, Dot Net, JAVA, HP ALM, AS400 / IBMi, Turnover

Confidential

QA - Business Analyst / Team Lead

Responsibilities:

• Successfully used SOAP, XML, UNIX, Perl, Korn, Bash, C shell, Oracle, SQL as part of the QA team in the Offer management - Marketing Rules engine project
• Key member of QA team in testing Confidential works mediation software by OPENET
• Played a management role in defect, enhancements and testing by managing and documenting the day-to-day operations of the CARE billing system and pricing and rating engine running on IBMi and UNIX
• Worked under the direction of Project manager in the Confidential Team. Responsible for addressing all reported major issues with CARE billing system
• Used IBMi, DB2, RPG, CL, UNIX & PERL scripting & MS office suite including Project
• Used SQL & Confidential query for quick analysis
• Used Visio to create Data and Process flow diagrams
• Developed and published project related documentation, functional and technical requirement elicitation / gathering. Conducted project related meetings
• Using business and system knowledge, recommended workarounds till long term fix is deployed
• Worked with the Pricing and Wisdom system / unbilled App using LSF grid technology, 200+ computers cluster
• Improved time to resolve production impacting issues by quick analysis, identifying, documenting, communicating and delegating defects & enhancements to appropriate SME’s, external teams and vendors
• Improved time in bringing new resources up to speed through improved training and implementation of a document repository

Confidential

Sr. Systems Analyst, QA Analyst

Responsibilities:

• Implement ERP software JD Edwards (World A7.3 CUM 10), Requirement Gathering, Applying ERP Software updates
• Requirements gathering, documentation, development, test, change management, production support, Disaster recovery / Business continuity
• Part of team responsible for successful custom implementation of JD Edwards software, a $3.8 million project. Used technologies such as IBMi, RGP, CL400, MS Project, DB2, Oracle & Crystal Reports
• Maintained ERP system via built in functionality. Reports, processes, user and program security, etc.
• Managing, identifying defects, documenting & proposing enhancements on the day-to-day activities for all departments Confidential
• Used VISIO to create data and process flow diagrams, UML diagrams etc.
• Proposed, developed and implemented several processes improvements to various departments Confidential BB Canada such as
• New DVD inserts printing system serving all BB stores in Canada, using technologies such as DB2, RPG, Oracle, C++, Crystal Reports, IBMi AFP, Confidential OS390 Mainframe, etc.
• New Gift card transactional system and database using technologies such as, DB2, RPG, FTP, data modeling, entity relationships, etc.
• New and improved system to update all BB Canadian stores POS system with new vendors
• New commercial system to scan and archive hardcopy invoices received Confidential head office and stores
• Identified and implemented multiple improvements to the IT department such as,
• New ticketing system to properly handle and document production issues and track system changes.
• New software configuration management and change control process
• New backup & recovery storage management system
• New yearly disaster recovery exercises
• Proposed and deployed Confidential server for companywide report consolidation project
• Interviewed key people from all departments to gather comprehensive list of all reports run on different systems, from Confidential mainframe, IBMi, SQL server, Oracle, etc.
• Worked with multiple programmers, analysts and vendors on multiple platforms to convert and consolidate reports to one system.

Technical Environment: JAVA, IBMi / AS400, MKS Implementer, Oracle, Visual Sudio, Crystal Reports Enterprise Server, C++