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Support Specialist Resume

PROFESSIONAL OVERVIEW:

Information technology professional with over ten years experience in software testing. Experience has included: extensive hands - on testing throughout the full software development lifecycle; the mentoring and supervision of other testers; the preparation of test cases and plans; and the use of automated testing, bug tracking and change management tools.

SKILL:

Rational Test Manager, Rational Functional Tester, Rational Clear Case, Rational Requisite Pro, Rational ClearQuest, HP Quality Center, HP Loadrunner, HP QTP, Selenium, Perl, Ruby, Fitnesse, Apache Jmeter, SQL, MS SQLServer, MS TFS, MS Project, Bugzilla, Jira, Soasta Cloud Test, New Relic, Specflow, Salesforce.

EXPERIENCE:

Confidential

Support Specialist

Responsibilities:

  • Provide support to users of Cloud-based home security system.
  • Take support calls in Call Center environment.
  • Provide users with assistance with technical issues, Onboarding and general product questions.
  • Troubleshoot hardware and software problems.
  • Respond to escalated issues by both phone and email.
  • Use Salesforce issue tracking system to log calls and manage defects.
  • Provide product testing on both hardware and software. Reproduce customer issues and escalate to necessary departments.
  • Worked with stakeholder to create develop User Stories for Dashboard, Chatter, Lead\Account Management and Reporting
  • Participated in Scrum planning meetings to rank stories and plan sprints.
  • Performed testing of completed stories and fixed issues. Used Jira to manage the sprint planning and issue management.
  • Assisted Stakeholder in providing Client Management with weekly progress reports.

Confidential

QA Engineer

Responsibilities:

  • Worked on a remote Agile team on short-term contract with Confidential .
  • Primary task was the creation of an automation testing framework using Selenium, Soasta, NUnit and Page Objects.
  • Assisted with manual regression, UAT and Release Smoke testing. Created test cases for the user stories that were assigned to me. Entered defects into the bug tracking system (TFS).
  • Participated in daily stand-up meetings giving updates on the stories and issues that have been tested and plans for future testing.

Confidential

QA Lead, Washington, DC

Responsibilities:

  • Worked with Product Manager, Developers and Stakeholders to develop best strategy for moving from manual to automated testing.
  • This involved the creation of an automation testing framework using Selenium, Spec Flow, N Unit and Page Objects.
  • Worked with Clients, Developers, and Internal SME’s to develop a comprehensive test plan which involved testing and migrating legacy content with functionality that was part of the new business plan.
  • Created test scripts both automated and manual to verify that application requirements were being satisfied.
  • Participated in daily stand-up meetings giving updates on the stories and issues that have been tested and plans for future testing.

Confidential

Agile Test Lead, Washington, DC

Responsibilities:

  • Worked with set of automated tools to setup a core test framework. This consisted of Selenium, Specflow, Cloudtest, Protractor, New Relic and SoapUI.
  • Participated in daily standup meetings giving updates on the stories and issues that have been tested and plans for future testing.
  • Took part in the sprint planning sessions. Worked with team to review the story requirements, participate in planning poker and gave QA based input on the stories for that sprint.
  • Managed stories, issues and communication using JIRA and Confluence.
  • Participated in Salesforce AppExchange product verification process. Created a test plan to ensure product was ready for functional and security reviews.
  • Supported and tested a group of legacy windows products. Worked with overseas team to coordinate defect resolution, testing and releases.

Confidential

QA Lead, Washington, DC

Responsibilities:

  • Responsible for creation of test documentation including System Test Plans, Test Cases, and Test Traceability Matrix.
  • Created Test Activity Reported on both a weekly and monthly basis. Presented this data at various meetings to all level management and stakeholders.
  • Managed all defect tracking activity and presented metrics to Management as needed.
  • Used Selenium and FitNesse to automate and manage the functional testing of projects.
  • Planned and executed the User Acceptance Testing. Created the test scenarios and materials and oversaw the execution. Prepared analysis and report at the completion of testing.
  • Used HP Load Runner Diagnostics and Apache JMeter to run load and performance testing.
  • Performed Section 508 testing using JAWS, Accverify and WebAIM toolbar.
  • Performed browser compatibility testing involving manual and tool based testing with Spoon and Microsoft Test tools.

Confidential

Software QA Lead, Washington, DC

Responsibilities:

  • Led a group of testers supporting up to eight concurrent projects in an Agile development environment. Responsible for reviewing all test documentation and providing weekly status reports to the Project Managers.
  • Participated in the transition of Projects from a Waterfall to Agile environment. Was primary resource for integrating Rally Enterprise and transitioning requirements to User Stories.
  • Oversaw the installation, implementation and administration of the Rational Enterprise Suite of testing and defect tracking products. Created a training course and materials for the Rational Suite.
  • Responsible for performing functional testing on the product. Create and execute test plans and scripts based on pre-determined product requirements. Set project schedules related to the testing function. Coordinated the tracing of Requirements between TestManager and RequisitePro and formatting the Traceability Matrix and Distribution reports provided to the project leads.
  • Used Performance Tester to provide performance and stress testing on multiple projects.
  • Use the Rational suite of automated tools to perform load and performance testing to verify that products meet set standards.
  • Created Section 508 Accessibility test plans. Run JAWS and PageScreamer to insure applications are Section 508 compliant. Attended a Seminar on Section 508 Web compliance.

Confidential

Lead Test Engineer, Sterling, Virginia

Responsibilities:

  • Responsible for the creation of Test Group.
  • Created the Test Project documentation standards, participated in vendor selection for Automated Testing and Defect Tracking tools and assisted in setting the staffing guidelines.
  • Oversaw the installation, implementation and administration of the Rational Enterprise Suite of testing and defect tracking products.
  • Responsible for performing functional testing on the product.
  • Create and execute test plans and scripts based on pre-determined product requirements. Set project schedules related to the testing function.
  • Use the Rational suite of automated tools to perform load and performance testing to verify that products meet set standards.
  • Participate in weekly status meetings to update management on the test group’s project status. Create reports to document test results.

Confidential

Senior Test Engineer, Rockville, Maryland

Responsibilities:

  • Participated in design and requirement reviews to assess testing issues involved with integrating product into the existing product suite.
  • Wrote test cases and plans based on the integration requirements.
  • Performed functional and system level testing. Executed test plans and created test report. Entered defects into the bug tracking system.
  • Created automated scripts (Robot) to be used in regression testing.
  • Provided supervisory support to functional test team. Implemented test guidelines and procedures. Created test project plan and allocated test assignments.
  • Participated in design and requirement reviews to provide QA input on the development process.
  • Wrote test cases and plans based on the desired requirements.
  • Used Rational Robot to create automated test scripts for the execution of test cases. Performed manual testing on all functionality not otherwise covered by automated scripts.
  • Scheduled builds in conjunction with the test plan. Pulled down latest code from ClearCase and ran build scripts.
  • Responsible for configuring test environment. This involved installing 3rd Party Products (Business Objects, Servicesoft, Siebel) and configuring and installing Web Servers (Weblogic, Netscape, IIS, Apache).
  • Logged bugs to the Bugzilla bug-tracking database. Assigned fixed bugs to team members for verification.
  • Prepared weekly progress summary reports for submission to management.

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