SUMMARY:

• An accomplished IT Delivery Leader specializing in Software Quality Assurance with over 16 years of hands - on experience in driving IT solutions and highly effective teams. PMP certified.
• Extensive experience in successfully building, managing and leading IT multi-cultural onshore/offshore teams. Strong organizational, problem solving and decision making skills
• Deep knowledge of the Quality Assurance domain in both Agile and Waterfall environments. Outstanding skills in establishing, managing and executing integrated processes for all aspects of Modern Quality Assurance, Change Control, Defect/Incident Management, and Production implementation
• Excellent strategic perspective and vision with experience transforming organizations and processes to leverage lean, modern best practices
• Extensive experience in collaborating with a wide range of cross-functional decision-makers, support teams, third party vendors, external business partners, marketing/business owners to define the limits and abilities of IT capabilities to help rapidly build and deliver products and services
• In-depth experience with a broad range of IT/IS Project and Product life cycles, Waterfall/RAD/RUP and Agile development/delivery methodologies, project management processes to plan, execute, control and lead IT engagements
• Broad range of industry experience having successfully led teams and managed delivery in the Airline, Telecommunications, Pharmaceutical, Insurance, and Financial industries
• In-depth experience in vendor services/ tools selection and procurement processes

PROFESSIONAL EXPERIENCE:

Confidential

Data Migration work-stream Lead

Responsibilities:

• Responsible for strategic planning and execution, performance, deliverables quality and schedule of data migration work stream
• Effectively led four project teams with over 25 professionals involved in data migration activities
• Maximized effectiveness and productivity of the migration team (process automation, intelligent reconciliation and failure analysis; sufficiency of migration environments) that led to a data migration success rate of 99.99% and improved data quality to 99.8%
• Established and facilitated work-stream collaboration sessions to clearly define migration data quality and exit criteria for each migration trial as well as collaborative sessions to evaluate progress and results of migration cycles
• Oversaw multiple vendors, reviewed and approved deliverables per SOW payment milestones

Confidential, Seattle, WA

Executive Strategy & Management Consultant

Responsibilities:

• Successfully turned around a distressed critical software implementation project by assessing the current state, developing a “get well” strategy and plan, building a new QA team and reengineering the core testing processes, which ultimately led to the successful launch of the final IT solution
• Implemented test automation approach to increase productivity of testing output and eliminate regression defects as early as possible
• Built and coached a high-performing team of over 20 professionals consisting both of contractors and internal resources as well as provided day-to-day leadership of all testing activities including system, integration, performance, security, end-to-end, user acceptance, automation, deployment & production testing support phases
• Ensured the integrated systems met highly regulated government standards for testing coverage and process transparency
• Provided advisory services to executives on QA best practices and improvement opportunities
• Led vendor selection efforts for service virtualization and test data management tools, as well as selection of professional services vendors

Confidential, Wood Dale, IL

Senior QA Strategy & Management Consultant

Responsibilities:

• Reengineered and implemented core quality assurance and defect management processes for large scale Amdocs CES 8.1 BSS/OSS implementation program
• Fixed quality criteria, SLAs metrics, scorecards and tool enhancements based on industry best practices
• Developed and implemented program level production gating processes and facilitated daily meetings with all Business stakeholders to ensure prioritized fix delivery
• Provided advisory services to Senior Executives and helped transform the Enterprise Quality Assurance organization by implementing modern QA processes and tools as well as coaching and upskilling internal employees

Confidential, New York, NY

Accenture Consultant, Project Manager

Responsibilities:

• Responsible for all aspects of planning, estimating, managing and providing executive reporting on performance tasks and results for Managed Care Government & Commercial Pricing, Master Data, Chargeback/Greenstone/gRebates, ERP-Integration and Government Pricing releases
• Implemented approach to streamline and automate end to end test process that eliminated human errors and dependencies thereby improving team effectiveness and efficiency in performance testing
• Managed day to day on-shore /off-shore team member activities, tracking and managing risks and issues to ensure successful on-time, on-budget delivery

Confidential, Bensenville, IL

QA Strategy & Management PM

Responsibilities:

• Provided guidance and recommendations to client on strategic and tactical planning of scope of work
• Built detailed framework and work-plan for Confidential team in preparation to test planning and execution activities
• Headed critical Confidential activities designed to evaluate quality of initial vendor deliverable in meeting payment milestones
• Advised Confidential QA leadership on approach to various testing phases, risks, mitigation strategies, issues and resolution
• Defined Confidential test team focus and ensured team alignment with upcoming milestones and deliverables
• Worked closely with Amdocs senior management to resolve issues, clarify test approach, scope, schedule, WBS, etc.

Confidential, Dallas/Fort Worth, TX

QA Leader

Responsibilities:

• Developed QA Test Strategy and Test Plan, analyzed prerequisites, detailed scope, approach, gating criteria, processes, risks, dependencies, environments, tools, and statistical reporting
• Coached test team on QA best practices in test scenarios, test cases design, development and documentation, requirements and test coverage traceability techniques, defects tracking/resolution/fix delivery/SLAs, testing status and progress tracking

Confidential, Kirkland / Bellevue, WA

Program Defect Manager

Responsibilities:

• Defined, established and implemented program level Defect Management processes and metrics for all project teams
• Managed daily Program defects escalations, prioritization, resolution and scheduled delivery with 19 cross-team members
• Worked closely with global testing and development teams (Israel, India) to ensure understanding, clarity, adherence and compliance with established SLAs and QA procedures
• Defined and led development effort to customize Quality Center tool to accommodate test management quality metrics to derive objective weekly Senior Executive reporting on systems readiness based on quality data

Confidential, Anchorage, AK

QA Strategy & Management PM

Responsibilities:

• Defined and developed Confidential Acceptance Testing Strategy, SLAs and Acceptance Criteria under terms and conditions of Services Agreement with third party vendor(s)
• Established detailed Testing Scope, Logistics, Environment(s) readiness, resources, and overall process for each testing phase including Data Conversion testing (mapping, new GUI / Reporting representation, storage)
• Coached business stakeholders / program core team members on testing methodology, approach, standards, tools and processes to be used in Confidential multi-phased acceptance (Conference Room Pilot for Business Processes Validation, UAT, Data Migration Validation, Performance/Stress, ORT, Cutover)

Confidential, San Mateo, CA

Project Manager

Responsibilities:

• Responsible for defining project scope, planning, execution, control and delivery of Collaborative Customer Relationship Management and Customer Support system, including defining GUI configuration and the integration APIs requirements
• Worked with customer and development teams, identifying "content gaps" and configuring content management system to increase rates of self service by over 15% and first-call-resolution rate by over 10%
• Delivered all aspects of management and delivery, coordination between multiple on-shore/off-shore project teams, defining project processes and day-to-day project management activities

Confidential, Indianapolis, IN /Cincinnati, OH

Strategy & Management PM

Responsibilities:

• Defined project scope and plan based on current Commissions technical solution evaluation in an effort to stabilize compensation payments with upstream/ downstream enterprise Legacy, PeopleSoft financials and HR, Data Warehousing
• Coordinated and conducted interview sessions with stakeholders to gather Gap/Financial Impact analysis
• Modeled program resources for short vs. long term in house / off-shore resource utilization, supplementation, augmentation
• Drove program development and test environments requirements, justification, presentations and communications with infrastructure team and senior management
• Developed and implemented program wide test strategy, plan, processes, Quality Center, defects management, change control, environment management processes