BA/QA Tester Resume

PROFESSIONAL PROFILE:

Resourceful, creative problem - solver with proven aptitude to analyze and translate digital concepts into practice.
Ability to adapt to fast & changing environments.
Organized administrator with effective oral and written communication skills.
Dynamic leader with the ability to articulate the varying approaches/models for desired online presence.
Visionary administrator with proven aptitude to develop and implement departmental short and long range goals.
Collaborative team player with demonstrated ability to interact well with a diverse group of people at a local, national, or global level.

KEY SKILLS AND SOFTWARE:

PROFESSIONAL POSITIONS HELD:

BA/QA Tester

Confidential

Responsibilities:

Perform system, unit, acceptance, regression, load and functional/performance testing on software using manual testing methods. Validate, verify, communicate and resolve software issues through careful, thoroughly documented testing to maximize return on investment (ROI) for IT initiatives.
Interacted closely and collaborated with the Subject matter expert (SME) for the functional requirements gathering and to better understand and analyze each business process.
Worked on multiple projects, gathered requirements from business stakeholders and performed process analysis.
Created Use Cases and Business Use Cases model after accessing the scope and status of the project and understanding the business processes from USER perspective.
Create and Execute Test Case Scenarios, performed UAT, and reported the bugs and other open issues .
Supported senior management at regional meetings.

Operations Specialist

Confidential

Responsibilities:

Support Confidential ’s user community and their usage of proprietary software and web-based applications
Take the initial customer inquiry, interact with users directly and provide troubleshooting, triage and technical support
Responsible for supporting all client technical needs and issue resolution
Troubleshoot and analyze Service Desk tickets and document issues, resolutions and workarounds to known issues in a knowledge base
Analyze and evaluate problems to perform corrections (e.g. data fixes) to support users
Coordinate with interfacing application teams to resolve Service Desk tickets.
Conduct daily system checks on production systems and databases
Monitor stored procedures and automated jobs running in production

Jr. System/eBusiness Analyst

Confidential

Responsibilities:

Provide technical support to walk-in, phone and email customers.
Log requests into help desk tracking system (Siebel) with appropriate details.
Escalate requests for further action as needed.
Complete exit processing for departing employees and contractors
Conduct laptop security scanning and assist customers with compliance checks.
Query help desk database for assigned open and pending requests to update requests as needed.
Perform account administration: reset passwords or unlock accounts in accordance with security guidelines using Active Directory.
Assist clients with navigating proprietary applications within the federal government environment for grant proposal submission and management.

Customer Service Associate

Confidential

Responsibilities:

Answered incoming calls from customers regarding inquires and questions about homeowner association dues and amenities.
Handled complaints about services not rendered.
Responsible for troubleshooting problems and provided general community information.

Claims Administration Support Specialist

Confidential

Responsibilities:

Completed audits and processed large catastrophic reinsurance Stop Loss claims submitted by Third Party and/or Self-Funded Claims Administrator in accordance with the Summary Plan Document and Stop Loss Policy provisions.
Brought claims to satisfactory status which included verifying eligibility using various source documents, initiating written and/or telephone inquiries to clients.
Researched and communicated information relative to claims eligibility, appeals, and denials.
Assisted other staff members in processing claims and releasing claims benefit payments as needed.

Front Desk Assistant

Confidential

Responsibilities:

Scheduled MRI appointments.
Performed Accounts Receivable Tasks
Responded to patient inquiries about MRI machine, services rendered, and costs associated with those services.
Electronically and manually updated patient records.
Verified insurance coverage.
Communicated with provider offices and hospitals to ensure and confirm the accuracy of scans requested.
Responsible for upholding HIPAA regulations and procedures.

Program Specialist

Confidential

Responsibilities:

Worked on Team handling Orencia Medication
Verified insurance benefits at the request of providers who were administering the IV infusion for the treatment of Rheumatoid Arthritis.
Responsible for upholding HIPAA regulations and procedures.

Public Relations Intern

Confidential

Responsibilities:

Solicit 5-10 Businesses for Working Woman Wednesday Blog Weekly
Assist with developing media contact lists for Fashion and Beauty - update 10-15 weekly
Maintain Agency’s Monthly Newsletter
Solicit 1-2 Business accounts for PR and Branding Services Monthly
Assist with securing sponsors for Scholarships
Creating social media awareness campaigns

Public Relations Intern

Confidential

Responsibilities:

Research celebrity acting, hosting and public speaking coaching services
Collaborate with Team of Interns to: create event schedules using Google Docs and Spreadsheet create press plan write media press releases for clients
Pitch clients for speaking engagements, performances, hosting events and celebrity guest appearances at conferences, workshops, and on television shows.