We provide IT Staff Augmentation Services!

Ba/qa Tester Resume

PROFESSIONAL PROFILE:

  • Resourceful, creative problem - solver with proven aptitude to analyze and translate digital concepts into practice.
  • Ability to adapt to fast & changing environments.
  • Organized administrator with effective oral and written communication skills.
  • Dynamic leader with the ability to articulate the varying approaches/models for desired online presence.
  • Visionary administrator with proven aptitude to develop and implement departmental short and long range goals.
  • Collaborative team player with demonstrated ability to interact well with a diverse group of people at a local, national, or global level.

KEY SKILLS AND SOFTWARE:

  • Microsoft Office Suite
  • Lites
  • IMAX
  • SMCS
  • PeopleSoft
  • Siebel
  • Hyena 9.0
  • Oracle based IDM system
  • Aternity
  • Fastlane
  • Research.gov
  • Westlaw
  • SharePoint
  • ADP
  • HP Service Manager
  • Toad for Oracle
  • Requirements and Technical Documentation
  • Production End-User Support
  • HP Application Lifecycle Management (QC)
  • Citrix
  • Active Directory
  • Test Cases, Plans & Scripts
  • Defect & Bug Discovery
  • System Testing
  • Acceptance Testing
  • Regression Testing
  • Social Media Content Creation
  • Tracking, Logging & Reporting
  • Software Architecture Technologies
  • Issue Identification

PROFESSIONAL POSITIONS HELD:

BA/QA Tester

Confidential

Responsibilities:

  • Perform system, unit, acceptance, regression, load and functional/performance testing on software using manual testing methods. Validate, verify, communicate and resolve software issues through careful, thoroughly documented testing to maximize return on investment (ROI) for IT initiatives.
  • Interacted closely and collaborated with the Subject matter expert (SME) for the functional requirements gathering and to better understand and analyze each business process.
  • Worked on multiple projects, gathered requirements from business stakeholders and performed process analysis.
  • Created Use Cases and Business Use Cases model after accessing the scope and status of the project and understanding the business processes from USER perspective.
  • Create and Execute Test Case Scenarios, performed UAT, and reported the bugs and other open issues .
  • Supported senior management at regional meetings.

Operations Specialist

Confidential

Responsibilities:

  • Support Confidential ’s user community and their usage of proprietary software and web-based applications
  • Take the initial customer inquiry, interact with users directly and provide troubleshooting, triage and technical support
  • Responsible for supporting all client technical needs and issue resolution
  • Troubleshoot and analyze Service Desk tickets and document issues, resolutions and workarounds to known issues in a knowledge base
  • Analyze and evaluate problems to perform corrections (e.g. data fixes) to support users
  • Coordinate with interfacing application teams to resolve Service Desk tickets.
  • Conduct daily system checks on production systems and databases
  • Monitor stored procedures and automated jobs running in production

Jr. System/eBusiness Analyst

Confidential

Responsibilities:

  • Provide technical support to walk-in, phone and email customers.
  • Log requests into help desk tracking system (Siebel) with appropriate details.
  • Escalate requests for further action as needed.
  • Complete exit processing for departing employees and contractors
  • Conduct laptop security scanning and assist customers with compliance checks.
  • Query help desk database for assigned open and pending requests to update requests as needed.
  • Perform account administration: reset passwords or unlock accounts in accordance with security guidelines using Active Directory.
  • Assist clients with navigating proprietary applications within the federal government environment for grant proposal submission and management.

Customer Service Associate

Confidential

Responsibilities:

  • Answered incoming calls from customers regarding inquires and questions about homeowner association dues and amenities.
  • Handled complaints about services not rendered.
  • Responsible for troubleshooting problems and provided general community information.

Claims Administration Support Specialist

Confidential

Responsibilities:

  • Completed audits and processed large catastrophic reinsurance Stop Loss claims submitted by Third Party and/or Self-Funded Claims Administrator in accordance with the Summary Plan Document and Stop Loss Policy provisions.
  • Brought claims to satisfactory status which included verifying eligibility using various source documents, initiating written and/or telephone inquiries to clients.
  • Researched and communicated information relative to claims eligibility, appeals, and denials.
  • Assisted other staff members in processing claims and releasing claims benefit payments as needed.

Front Desk Assistant

Confidential

Responsibilities:

  • Scheduled MRI appointments.
  • Performed Accounts Receivable Tasks
  • Responded to patient inquiries about MRI machine, services rendered, and costs associated with those services.
  • Electronically and manually updated patient records.
  • Verified insurance coverage.
  • Communicated with provider offices and hospitals to ensure and confirm the accuracy of scans requested.
  • Responsible for upholding HIPAA regulations and procedures.

Program Specialist

Confidential

Responsibilities:

  • Worked on Team handling Orencia Medication
  • Verified insurance benefits at the request of providers who were administering the IV infusion for the treatment of Rheumatoid Arthritis.
  • Responsible for upholding HIPAA regulations and procedures.

Public Relations Intern

Confidential

Responsibilities:

  • Solicit 5-10 Businesses for Working Woman Wednesday Blog Weekly
  • Assist with developing media contact lists for Fashion and Beauty - update 10-15 weekly
  • Maintain Agency’s Monthly Newsletter
  • Solicit 1-2 Business accounts for PR and Branding Services Monthly
  • Assist with securing sponsors for Scholarships
  • Creating social media awareness campaigns

Public Relations Intern

Confidential

Responsibilities:

  • Research celebrity acting, hosting and public speaking coaching services
  • Collaborate with Team of Interns to: create event schedules using Google Docs and Spreadsheet create press plan write media press releases for clients
  • Pitch clients for speaking engagements, performances, hosting events and celebrity guest appearances at conferences, workshops, and on television shows.

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