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Qa Engineer Resume

Chandler, AZ

TECHNICAL SKILLS:

  • Defect Bug Tracking
  • Functional Testing
  • Agile / Scrum / Kanban
  • Test Case Development
  • Requirements Analysis
  • Process Improvements
  • Test Automation
  • Test Planning
  • Test Management
  • Documentation
  • Nightwatch.js
  • GitHub
  • JIRA
  • CircleCi

PROFESSIONAL EXPERIENCE:

QA Engineer

Confidential - Chandler, AZ

  • Performed requirements analysis and initiated the development of formal testing procedures
  • Managed functional testing, test cases and documentation for e-commerce SaaS products
  • Documented and tracked defects using JIRA
  • Performed automated testing for multiple SaaS based products using Nightwatch.js
  • Maintains positive and professional relationships through accurate, timely, and clear communication with tech leads, people leaders, customers, and teammates
  • Understand design concepts and decisions around what stories should be built in line with the needs of the customer without supervision.
  • Managed and provided quality assurance for multiple projects

Small Business Coach/Technical Trainer

Confidential - Chandler, AZ

  • Responsible to help, train and assist clients through motivation and engaging clients in the software
  • Motivated entrepreneurs to spend their time setting up the software
  • Supported multiple customers at any given time through pipeline & time management skills
  • Provided top notch consultative marketing strategies for our customers.
  • Hit customer usage goals for assigned customer base
  • Retained customer through usage and great customer service
  • Proven track record of a solid work ethic
  • Worked in a team environment
  • Knowledge of CRM, email marketing, shopping cart systems and online marketing
  • Proven experience in demonstrating exceptional follow-up, follow-through, and organizational skills
  • Great organizational, detailed oriented and multi-tasking skills.

Tier II Technical Support Representative

Confidential - Chandler, AZ

  • Responsible for providing excellent Customer Service and Technical Support to customers
  • Take calls from a Call Center environment
  • Document calls taken on a daily basis
  • Provide on the phone and/or email resolution and support
  • Create cases using a bug ticketing system

QA Tester

Confidential - Redwood City, CA

  • Executed test cases on Confidential products for Confidential.
  • Reported detailed and accurate procedures to reproduce anomalies into bug tracking database.
  • Executed regression testing of each new build to verify quality of products. Tested quality of products on LAN and Internet.

Core Tester

Confidential - Foster City, CA

  • Reported detailed and accurate procedures to reproduce anomalies into bug tracking database.
  • Executed regression testing of each new build to verify quality of products. Tested quality of products on LANs.

Software QA Engineer

Confidential - Santa Clara, CA

  • Executed test cases on Sniffer and DSPro software.
  • Responsible for "First Article of Inspection for final Gold release by testing general functionality and overall performance then using Ghost Software to burn final build for each specific topology.
  • Built isolated Ethernet, Token Ring, FDDI, HSSI, Gigabit, LM2000 (WAN), topologies to test the quality of softwares performance.
  • Reported detailed and accurate procedures to reproduce anomalies into bug tracking database.
  • Performed regression testing of each new build to verify quality of software.
  • Researched and studied assigned protocols to ensure softwares accuracy to decode from binary to hexadecimal as well as hexadecimal to binary.

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