QA Engineer Resume Chandler, AZ - Hire IT People

TECHNICAL SKILLS:

PROFESSIONAL EXPERIENCE:

QA Engineer

Confidential - Chandler, AZ

Performed requirements analysis and initiated the development of formal testing procedures
Managed functional testing, test cases and documentation for e-commerce SaaS products
Documented and tracked defects using JIRA
Performed automated testing for multiple SaaS based products using Nightwatch.js
Maintains positive and professional relationships through accurate, timely, and clear communication with tech leads, people leaders, customers, and teammates
Understand design concepts and decisions around what stories should be built in line with the needs of the customer without supervision.
Managed and provided quality assurance for multiple projects

Small Business Coach/Technical Trainer

Confidential - Chandler, AZ

Responsible to help, train and assist clients through motivation and engaging clients in the software
Motivated entrepreneurs to spend their time setting up the software
Supported multiple customers at any given time through pipeline & time management skills
Provided top notch consultative marketing strategies for our customers.
Hit customer usage goals for assigned customer base
Retained customer through usage and great customer service
Proven track record of a solid work ethic
Worked in a team environment
Knowledge of CRM, email marketing, shopping cart systems and online marketing
Proven experience in demonstrating exceptional follow-up, follow-through, and organizational skills
Great organizational, detailed oriented and multi-tasking skills.

Tier II Technical Support Representative

Confidential - Chandler, AZ

Responsible for providing excellent Customer Service and Technical Support to customers
Take calls from a Call Center environment
Document calls taken on a daily basis
Provide on the phone and/or email resolution and support
Create cases using a bug ticketing system

QA Tester

Confidential - Redwood City, CA

Executed test cases on Confidential products for Confidential.
Reported detailed and accurate procedures to reproduce anomalies into bug tracking database.
Executed regression testing of each new build to verify quality of products. Tested quality of products on LAN and Internet.

Core Tester

Confidential - Foster City, CA

Reported detailed and accurate procedures to reproduce anomalies into bug tracking database.
Executed regression testing of each new build to verify quality of products. Tested quality of products on LANs.

Software QA Engineer

Confidential - Santa Clara, CA

Executed test cases on Sniffer and DSPro software.
Responsible for "First Article of Inspection for final Gold release by testing general functionality and overall performance then using Ghost Software to burn final build for each specific topology.
Built isolated Ethernet, Token Ring, FDDI, HSSI, Gigabit, LM2000 (WAN), topologies to test the quality of softwares performance.
Reported detailed and accurate procedures to reproduce anomalies into bug tracking database.
Performed regression testing of each new build to verify quality of software.
Researched and studied assigned protocols to ensure softwares accuracy to decode from binary to hexadecimal as well as hexadecimal to binary.